Question

Articulate Rise xAPI Completion in Docebo

O
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Hello Docebo Community, 

Anyone uses Articulate Rise to export xAPI content into Docebo and is having issues with completion synching in Docebo? 

This issue is sporadic for us. Some of our learner’s view is 100% on the content side but its not updated on the platform. 

Any information is greatly appreciated. 

 

 

11 replies

jdclark2
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Hi!  We had that problem too.  Since we couldn’t replicate the issue reliably, tech support wasn’t able to give a resolution.

As a work around, we have stopped using the xAPI format for Rise courses.  If you export them as a SCORM file, they seem to work fine.  

O
Rank

Hi @jdclark2, thank you for your response. I’m relieved to know that we are not the only clients of Docebo & Articulate experiencing this issue. I just submitted a ticket to Articulate. Do you have happen to have any insights from your Articulate representative?

jdclark2
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I didn’t really have much luck from either angle - Articulate or Docebo - because the problem happens sporadically.  If you can’t pinpoint the conditions that trigger it, they don’t know what to fix.  

I suspect that it happens when the user starts the course, closes the window, and comes back to it later.  However, I was never able to prove that for sure.  

O
Rank

Thank you @Docebo for bringing this up to Articulate. 

 

Articulate submitted a fix for this issue on July 12th.

https://articulate.com/support/article/Rise-Version-History

https://articulate.com/support/article/Rise-360-cmi5-Output-Doesn-t-Report-Completion-or-Success-Data-to-the-LMS

gstager
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@ochang - thanks for the update

Greg
A
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Wait. So xAPI works in Docebo? - I thought if you wanted to use xAPI properly, you go get your own LRS and can set up an export (of at least Storyline) to that LRS.

(cavet: outing myself as a noob - in Docebo & xAPI (not Articulate 360) )

A
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Or I guess because of: 

 

Does THIS (above article) mean the xAPI data DOES get to Docebo in the form of cmi5?

dklinger
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Wait. So xAPI works in Docebo? - I thought if you wanted to use xAPI properly, you go get your own LRS and can set up an export (of at least Storyline) to that LRS.

(cavet: outing myself as a noob - in Docebo & xAPI (not Articulate 360) )

@Alison- Docebo has its own LRS. You can establish it as an endpoint. Or you can directly import the xAPI output from Storyline. Here is the reference.

 

 

A
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Userlevel 1

@Alison- Docebo has its own LRS. You can establish it as an endpoint. Or you can directly import the xAPI output from Storyline. Here is the reference.

 

 

 

Thank? Buuuut the reference doesn’t (does it?) talk about getting to your xAPI statements? 

Like back when I was first trying to figure out what Docebo Supports xAPI really means.

My CSM/acct mgr girl can’t give me a straight answer.- and the last thing she said was Docebo doesn’t have an LRS. (but now you say they do).

Which, back when we were onboarding the onboarding girl check the xAPI [STUFF] and got this from my onboarding girl from via a Senior Technical Resource:

“The LRS exists because it’s an industry standard and it basically serves the purpose of a data repository for xAPI course data. It consists of tables within our Database and has an API endpoint that can accessed directly. It’s sort of independent from our LMS data in that we don’t necessarily make that data available to the LMS admin, or our reporting tools. So there is no dashboard within our application from it at this time, however, clients can write to the LRS endpoints and place data there from their xAPI and draw it back out if desired with their own tool or third party tools for the purpose of creating other dashboards.”

So DOES Docebo put executed xAPI statements into tables within [their] Database, that you have to go in with a third-party tool to “write to the LRS endpoints….and draw it back out”?

(sigh) I’m so confused now. :/

Alison

dklinger
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Adding color to this. I imported a Rise Course in xAPI into the Central Repository.

And it seemed to have worked well.

I tested a course and it passes some of the regular inspections:

-bookmarking yes (but at a lesson level)

-triggered a completion yes

-showing a score no

-courses completion criteria = purely count of slides

-course has an exit course button = yes

-course has a submit button = none

-can see any of the xAPI statements with the training materials tools = no

-can reset a training material = yes

-can reset a course enrollment = yes

I would love to see if I can get to the LRS now. Will give it a shot.

O
Rank

Hello Docebo Community,

Anyone still having issues with xAPI completion? I’m still experiencing them and refreshed to get a fresh export from Rise 360. Hopefully that fixes the problem. 

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