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Can't download certificates or upload thumbnails in China. Anyone else?

  • June 10, 2025
  • 2 replies
  • 50 views
J
Helper I

As the title says, both admin and learners are unable to download certificates in China, and admin are unable to upload thumbnails when creating courses. The issue started about 2 months ago.

Is anyone else experiencing this problem? Docebo support are aware of this but are so far unable to replicate the issue so haven’t found a solution. We’ve tested on different computers, networks and locations, and the issue persists, but it would be helpful to know if this is affecting other customers. Thanks!

2 replies

M
Novice III
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  • mstrom
  • June 11, 2025

At a previous company I worked for, we needed to purchase an add-on from Docebo that would mirror the platform on a server in China in order to avoid being blocked by the China firewall. Not sure if this is the cause to the issue you are experiencing but something I would suggest bringing up with Docebo. 

A
J
Helper I
  • Jon
  • Author
  • Helper I
  • June 16, 2025

At a previous company I worked for, we needed to purchase an add-on from Docebo that would mirror the platform on a server in China in order to avoid being blocked by the China firewall. Not sure if this is the cause to the issue you are experiencing but something I would suggest bringing up with Docebo. 

Thanks for the suggestion. Unfortunately we’re already using the add-on. All was ok up until a couple of months ago, but it appears we now have an issue reaching the AWS server from China (used for certificates etc.). I wanted to check with other customers using Docebo in China, but it appears there may not be many.

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