Custom Reports Data Missing

Hi ​@Lizahunt ,

Before you spend more time testing different report types—have you looked at the publishing settings inside your authoring tool (like Storyline or Rise)?

If the Users - Training Material custom report is missing scores, the issue usually isn't the report itself. It means Docebo never actually received the score data from the SCORM package for those specific attempts.

Here are the two most common reasons this happens:

1. Reporting Status: If the SCORM file is published as "Passed/Incomplete" (which is the default for many tools), the module often won't send a score to the LMS if the user fails or drops off. It just leaves the LMS data blank. You typically need the authoring tool set to "Passed/Failed" so the failing scores are actively transmitted.

2. Closing the Course Incorrectly: If a user finishes the quiz but just closes the browser tab, the SCORM package may fail to commit the final cmi.score.raw data to Docebo.

When I've deployed this for organizations with similar strict scoring requirements, we typically enforce a hard "Exit Course" or "Submit" button directly on the quiz results slide to ensure the SCORM package commits the score to the platform before the window closes.

You can review Docebo's official documentation on Tracking the progress of SCORM content here, which explicitly highlights the importance of the Exit button for score tracking.

I'd suggest publishing a test SCORM file as Passed/Failed, taking it, failing intentionally, and using an exit button to see if that successfully populates the missing scores in your report!