Hi everyone,
I'm in the early stages of exploring Docebo as a potential LMS solution for a customer service organisation and I'd love to connect with others who have been through implementation in a similar context.
Specifically, I'm keen to hear from people who have experience rolling out Docebo within a customer service or contact centre environment. A few things I'm particularly curious about:
- What went well during implementation that you'd recommend others prioritise from the start?
- What were the pitfalls or surprises that caught you off guard, and how did you navigate them?
- If you were starting over, what would you do differently?
- Any advice on getting frontline teams engaged with the platform early on?
I have a background in learning technology and instructional design and I'm coming at this from a learning team perspective rather than an IT or procurement angle, so practical, on-the-ground experience is exactly what I'm looking for.
Happy to connect directly if anyone is open to a short conversation. Would really appreciate any insights the community can share.
Thanks in advance.