Maximum Number of Attempts Reached - Login

Not sure if this helps..

Advanced Settings>Users

Advanced Settings>Password

​@mstrom  -  no, like I said this is not a case of folks messing up their password. It isn’t about exceeding their failed attempts. 

This is a failure on the very first attempt with a good password.

I admit - to the users - they’re getting the impression that the password isn’t working.

But this message appears on their first attempt.

Compare with actual bad credentials

It seems to me that there is some sort of limit with how many can log in for a given time period. Like Docebo can’t handle a dozen people all trying to log in at the same time from different computers.

​@gstager We experienced the same issue and I’ve encountered this information from this article - https://help.docebo.com/hc/en-us/articles/360020083040-Managing-the-password-policy I believe this is due to the fact that the block applies to the public IP address from which the sign-in to the system was attempted. I’ve created a support ticket for this since the affected users did not show any issues in the audit trail logs.
 

“Maximum number of consecutively failed sign in attempts: The default value for this parameter is 0 (zero), which allows your users an unlimited number of login attempts.

• For security reasons it is strongly recommended to set a nonzero value in this field.

When the maximum number of failed attempts is reached, all subsequent sign-in attempts will be blocked for 10 minutes. The block applies to the public IP address from which the sign-in to the system was attempted.
→ Since the block happens on the public IP and not on the individual internal ethernet IP address, all the internal IPs of the same wifi network are blocked.”