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Docebo is down?

Novice III

I’m getting an error message

 

October 21, 2026

Thank you for flagging this, and ​@Kimberly.Tomko, I’m really sorry you were caught off guard on that call. That’s exactly the situation we aim to prevent, and we hear you.

We did send an email update, but it went to the contacts listed under Product Updates in each platform’s email settings. 

That isn’t always the platform admin, so we know some of you didn’t receive them. We’re taking this feedback back to the team to look at how we reach admins during incidents.

If you’d like to make sure you receive these emails going forward, a Superadmin can update the Product Updates contacts in Email Preferences, which can be found in the Advanced Settings section.

I’m also happy to send you a DM to check who’s currently listed for your platform.

In the meantime, here's an update on today’s situation. A copy of the most recent customer communication we sent out is attached. 

  • A widely reported PHP security vulnerability affected systems across the internet. As a precautionary measure, we proactively took the Docebo platform offline. 
  • The core Docebo platform is now back online. Our team worked quickly to patch systems and restore service by approximately 10:50 AM ET.
  • All systems are fully online, with the exception of two areas still experiencing an interruption:
    • Docebo Learning Evaluation (formerly known as Learning Impact) 
    • Zoom and Webex ILT integrations 

For ongoing updates on those two systems, please refer to status.docebo.com.

Thanks so much, 
Joe

    13 replies

    NateC
    Helper I
    Forum|alt.badge.img+2
    • NateC
    • Helper I
    • October 21, 2026

    yup, same.

     

    andrew-CH
    Contributor I
    • andrew-CH
    • Contributor I
    • October 21, 2026

    Yes, I’m having the same issue :( I have a number of staff waiting to finish modules off before their F2F Induction tomorrow morning too.

    • pelzmi
    • Newcomer
    • October 21, 2026

    https://status.docebo.com

    Seems like it will take a while. They expect hours of downtime :(

      Contributor I
      Forum|alt.badge.img
      • TraceyH
      • Contributor I
      • October 21, 2026

      yes same issue 

      any communication about this anywhere ?

      Forum|alt.badge.img
      • jmb93
      • Newcomer
      • October 21, 2026

      Yeah this is a global issue with the PHP language having two critical vulnerabilities patched:

      https://www.bbc.co.uk/news/articles/cmly0lg3w5x2o


      Looks like Docebo is being extra cautious in taking platforms down to get this update in place.

        Novice III
        Forum|alt.badge.img

        yes same issue 

        any communication about this anywhere ?

        I’m pretty irritated there wasn’t an email that went out to admins about this. I just looked really stupid on a Teams call when someone mentioned it. 

          ntosto
          Novice III
          • ntosto
          • Novice III
          • October 21, 2026

          ​@Kimberly.Tomko I’d recommend subscribing to updates on https://status.docebo.com. That is how they communicate these types of things

          yes same issue 

          any communication about this anywhere ?

          I’m pretty irritated there wasn’t an email that went out to admins about this. I just looked really stupid on a Teams call when someone mentioned it. 

           

            Novice III
            Forum|alt.badge.img

            ​@Kimberly.Tomko I’d recommend subscribing to updates on https://status.docebo.com. That is how they communicate these types of things

            yes same issue 

            any communication about this anywhere ?

            I’m pretty irritated there wasn’t an email that went out to admins about this. I just looked really stupid on a Teams call when someone mentioned it. 

             

            Thank you

              Novice II
              • j.kosty
              • Novice II
              • October 21, 2026

              yes same issue 

              any communication about this anywhere ?

              I’m pretty irritated there wasn’t an email that went out to admins about this. I just looked really stupid on a Teams call when someone mentioned it. 

              I would also recommend going into the Advanced Settings in the platform and checking out your Email Preferences tab - you can add your email to be notified about all sorts of alerts including security issues. I did receive an email this morning about the disruption.

                Contributor I
                Forum|alt.badge.img
                • TraceyH
                • Contributor I
                • October 21, 2026

                ​@Kimberly.Tomko I’d recommend subscribing to updates on https://status.docebo.com. That is how they communicate these types of things

                yes same issue 

                any communication about this anywhere ?

                I’m pretty irritated there wasn’t an email that went out to admins about this. I just looked really stupid on a Teams call when someone mentioned it. 

                 

                Thank you

                thank you - I have now subscribed :-)

                Contributor I
                Forum|alt.badge.img
                • TraceyH
                • Contributor I
                • October 21, 2026

                yes same issue 

                any communication about this anywhere ?

                I’m pretty irritated there wasn’t an email that went out to admins about this. I just looked really stupid on a Teams call when someone mentioned it. 

                I would also recommend going into the Advanced Settings in the platform and checking out your Email Preferences tab - you can add your email to be notified about all sorts of alerts including security issues. I did receive an email this morning about the disruption.

                Already on these and didn't receive anything but thank you for letting me know :-)

                NateC
                Helper I
                Forum|alt.badge.img+2
                • NateC
                • Helper I
                • October 21, 2026

                It’s back up for me.

                Docebian

                Thank you for flagging this, and ​@Kimberly.Tomko, I’m really sorry you were caught off guard on that call. That’s exactly the situation we aim to prevent, and we hear you.

                We did send an email update, but it went to the contacts listed under Product Updates in each platform’s email settings. 

                That isn’t always the platform admin, so we know some of you didn’t receive them. We’re taking this feedback back to the team to look at how we reach admins during incidents.

                If you’d like to make sure you receive these emails going forward, a Superadmin can update the Product Updates contacts in Email Preferences, which can be found in the Advanced Settings section.

                I’m also happy to send you a DM to check who’s currently listed for your platform.

                In the meantime, here's an update on today’s situation. A copy of the most recent customer communication we sent out is attached. 

                • A widely reported PHP security vulnerability affected systems across the internet. As a precautionary measure, we proactively took the Docebo platform offline. 
                • The core Docebo platform is now back online. Our team worked quickly to patch systems and restore service by approximately 10:50 AM ET.
                • All systems are fully online, with the exception of two areas still experiencing an interruption:
                  • Docebo Learning Evaluation (formerly known as Learning Impact) 
                  • Zoom and Webex ILT integrations 

                For ongoing updates on those two systems, please refer to status.docebo.com.

                Thanks so much, 
                Joe

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