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Password Reset Function Not Working - July 10th 2025

  • July 10, 2025
  • 3 replies
  • 89 views
D
Contributor III

Hi Team, 


The forgot password feature isn’t working in my instance in Docebo. I reached out to support and this is their response….
 
We are aware of recent platform-wide issues affecting the password reset function, and our development team is currently investigating these matters. I have attached the task to your ticket, and you will receive updates as they become available. Apologies for the inconvenience!


Bit of a bummer because we are now having to manually create passwords for each user and send them out individually.

This is an FYI for all you admins… 
 

K
M
C

3 replies

J
Helper I
  • Jon
  • Helper I
  • July 10, 2025

We’re experiencing the same problem on our system and have reported it to Docebo support.

J
Novice II
  • jliberatore
  • Novice II
  • July 10, 2025

This is the email that I received after our instance received the same issue:

Jul 10, 2025, 11:48 GMT+2

Hi Jamie,
 
This is Samet contacting you on behalf of my colleague Rajeev. We have implemented a fix that now enables the password reset functionality to operate correctly. I have conducted a test and successfully received the reset link. Would you be so kind as to verify that this is also functioning properly on your end?
 

 

I have tested the function as they requested and it does seem to be functional again. 

J
sjennings78
Guide III
Forum|alt.badge.img+7
  • sjennings78
  • Guide III
  • July 11, 2025

We’ve been starting to get reports of this as well.  ☹️

UPDATE:  This appears to no longer be an issue at this time.  The report I received this morning turned out to be unrelated to this particular issue.  I was able to use the reset password link successfully when I tested again just now.

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