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Question

Reports stop working


Has anyone else had issues this week with their reports not working? At first, they background task continuously discontinued but the past two days, the reports have come out blank.  This report has been scheduled to generate everyday and had been working for the past 10 or so months.

2 replies

JEntis
Helper I
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  • Helper I
  • 163 replies
  • March 28, 2025

They had a server outage earlier this week, I believe there is an area of the Community here where you can sign up to get service disruption updates sent to your email, I signed up for that a long time ago so that’s how I know they had an issue. It was resolved in about a day though, and our scheduled reports came through shortly after.


jennifercov
Novice III
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  • Novice III
  • 8 replies
  • April 4, 2025

Yes, we’re experiencing the same issue with some of our scheduled reports being discontinued and retrying several times in our background jobs. We’ve placed a support ticket in to try to sort this out. 


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