Learn & Share

Just tried to log a support ticket and it looks like the entire list of options has changed. I no longer see any options for Course Management issues and when I chose Reports, there are no secondary choices..??HUH? what happened? Anyone know?

We have a notification that is triggered by the ILT Event Starting event, and it is set to send a week before the class starts as a reminder. We were made aware of an instance when a user who was on the Wait List received this reminder, leading him to believe that he was enrolled in the course when he was not.We’ve had many course sessions with wait lists, and we have never heard of this happening before, so we were confused.In looking into the user’s history, we saw that he enrolled in the session initially and actually got into the class, then he unenrolled himself. Later he attempted to enroll in the same session again but was put on the wait list since by that time the course was full.Is it possible that because he originally had the “Enrolled” status, Docebo erroneously thought he should get the reminder notification, even though his most recent status was “Waiting Users”?We are a bit stumped, but if this is the case, it is a bug that needs to be add

Is there an easy way to run a report to count annual unique users? I ran a few workaround reports, which still require some computation to get the correct answer.

We are using Autho Auto Provisioning and running into a 404 error when logging in, Has anyone got Auto Provisioning working with Autho. Any recommended steps to complete? We see the account getting created in Autho but nothing is store temporarily in Docebo for Authentication.__PRESENT

Hi Docebo Community Team,I am currently creating a New certificate on the platform. It happens that I was testing using a real long course title (course_name) so see how the course title is populated on the certificate and found that the title is going beyond my uploaded background image.Is there a way to fix this? Is there a way to add a line beak so that if there is any course with a real long title it would auto fix the course title length with the uploaded background image. 

Hi, looking for some recommendations on notification use. We are using the “Learner Has yet To Complete a Course” which was set up to give leaders quick visibility that their team has training yet to complete to assist with on time course completion. Since this notification is based on enrollment dates it includes both E-Learning and ILT courses.Sample of what is being sent to the Manger:Your direct report, EMPLOYEE NAME has not completed course TITLE OF COURSE that expires on (THIS IS BLANK BECAUSE ILT COURSE DOES NOT HAVE AN EXPIRATION DATE).This notification is intended for our E-Learning courses and doesn’t work well for ILT courses. Is there a way to easily use this notification for E-Learning courses only? I see you can check the courses that it should apply to but seems that would be time consuming as courses are added.  Are there other notifications that could be used for best practices?

Hi all, Would you happen to know of an API that retrieves the results of a course’s TEST learning objective?I thought the `GET /learn/v1/tests` should do it but I am afraid it does not; in fact I am not sure I understand what is its purpose. Cheers,George

Just wondering if anyone has had a problem.  This morning, I ran one of my background jobs AND it came back as aborted.I tried running again AND it went through like I thought it would; however, I don’t see the spinning within the background job area.Anyone else????

As you all know, fetching information about responses to surveys is a “bit” painful task, as there is no report or single UI allowing you to get it for multiple courses and/or surveys. In our system we have course evaluation surveys added to each course (around 250 courses and counting), most of the courses use the same survey added from the central repository, however, some have their own surveys.Of course tracking user responses, by navigating to each course and downloading the file is time consuming and is not a feasible solution, as we want to analyze feedback weekly and quickly react to any issues and comments. Below I’d like to share with you my approach to solving that problem by using Docebo API (I can’t share the full code of the Python script that I wrote for that, but given this outline any skilled developer should be able to create a similar tool). My goal was to create a solution, which would automatically pull data from

I are using Docebo LTI to launch courses in an external platform. After adding a LTI Training Materials to courses via the Docebo portal I can catch the SSO calls made by the course in our API.  What Docebo passes back (aside from auth data) is a resource_link_id which is perfect.  But I can’t find any additional information about the user or the resource requested.Does anyone know how to get Enrollment, Course or User ids using the resource link?  Other LMS’s we’ve integrated with either pass these values as part of the LTI SSO call or provide a resource endpoint where the resource link ID can be used to get all the information needed about the SSO call.  But Doecebo does not seem to provide these (that I can find in the API Explorer). There isn’t much in terms of documentation when it comes to LTI via the Docebo API that I’ve been able to find other than the fact that it’s supported.

Does anyone know which API endpoint is used to upload LTI Training Materials via the Docebo API. I can’t find anything for LTI in the API Explorer. We can successfully upload courses and categorize them correctly but cannot find the endpoint for uploading training materials.  We can add LTI via the portal but there are hundreds of courses so API is required.  This is our first time using Docebo and the documentation seems to be pretty scattered. 

Is there a way how I can delete multiple existing tags via the API browser. I have been trying to delete but I have to delete one at a time by putting the tag id. Any help regarding selecting the range or deleting all the exciting tags in docebo would be appreciated.

Since there seemed to be heavy interest this week in bulk deletion of Tags, and since it is downpouring outside again, I threw together a new management tool over on Fark.Tools this morning, dedicated to tags!The tool will give you a table of existing tags and their Docebo ID. You can easily export this table to a CSV. You can also select any tags in the table and simply click delete. If you prefer to work with the CSV files and then upload one to delete in bulk….you can do that too.Due to the speed of this beta, limited testing was done, hoping some of y’all might have some needs to try out. Just head on over to Fark.Tools and add the ‘Tags Management’ tool to your account.Enjoy!  

Why are deleted users coming back as new users when UKG automation runs?

Hi all,We are currently experiencing Zoom synchronization issues with Docebo. For each session within an ILT course, I have to manually  resave the session so that the zoom link will re-sync. There has to be a better of way of doing this? Has anyone created an API to refresh these errors?  

We’re in the process of setting up our instance and have a GDPR-type question. The platform will mostly be for customer onboarding and training and we’ve got some strict data retention policies. We were hoping to achieve something along these linesIf the account is active, we keep the data indefinitely. After 12 months of inactivity, notify the user (ideally via email) that if they do not login, we will delete their account. If they don't login within one month, we delete their account.We’ve worked out that we can use “automation” to “expire” users after 12 months of inactivity. The two things we haven’t worked out is a) how to notify users before we expire them to give the an opportunity to keep their account and b) how to automatically delete expired users after a certain time.Any advice welcome - thanks in advance

Our custom reports data has not updated since 9/26/23 at 4 pm. Anyone else having this issue? We already submitted a ticket for escalation, but I’m curious to know if this is impacting only us or if it’s a widespread issue.

We recently ran into an interesting problem with reporting on users who did not attend a ILT session they signed up for. Since were only able to run reports on attendance status, we’ve been using ‘suspend’ in lieu of a ‘not attended’ status.The problem is that ‘suspend’ will then lock out the user who missed a session from signing up for a new one.As a work around we are going to try duplicating each ILT course and using one to mark users who didn’t attend as suspended for reporting purposes, while still allowing the user to enroll in a new course in the original course. I’m just wondering - does anyone have any suggestions on how to go about this problem differently. If not, maybe future updates to the enrollment status options might help.Thank you!

For our ILT, we have multiple different sessions per “course”. We want all sessions, or the ones the learner attended, printed on the certificate. For some reason, only one of the sessions will show up though. For example, how would I get both of these below sessions to show on the certificate?  

I would love an API expert to help me create a way to extend learning plan expiration dates. Ideally I would like to have a product in Woocommerce that would allow students to purchase a 30 day extension.

We would like to use the calendar widget in the agenda view since it displays the ilt location and date details.  However, we would like to pre filter it so that only the ILT courses show but when I filter it does not change the URL.  Is anyone else aware of a way to filter the calendar widget to only show ILT.  

We use Power Users on a limited basis. One Department’s Power Users cannot see New Hires in their User Assigned group. They have access to All Users, and 2 Groups based on Job Titles and and Department.Why cannot the Power Users see any new additions to these groups?

Hi Docebo Community Team,We’ve had Docebo Learn LMS for about 2 years (including onboarding and setup). We avoided turning on Gamification because we use this system for our external clients.My understanding is that once we activate Gamification it will show and be available for all of our clients in all branches.Is there any way to segment and turn it off/on for specific clients who may not want their org to participate in the contests or gamification?

Hi Team,Is it possible for someone to assist me guiding changing the colours for course deadlines in Docebo through CSS? I'd like to set a colour coding scheme where courses nearing their deadlines appear in blue, and courses that are overdue display in pink.

Hi,I’m wondering if anyone may know the CSS to change the color of the course expiration date on cards to red. I’ve been trying this with no luck}/** Change text color expiration date due **/.ui-list-item-status-details ui-typography-subtitle ui-color-typography-secondary ng-star-inserted{    color: #1D7000;}