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5440 Posts
A
andy123Newcomer
asked in Product Tips & Tricks
Sample API JSON to assign user to Group and Branches in create user method

Hi guys,Need your help. I just wonder if someone can paste some sample JSON data that can include the branch and group at the time we create the user.I tried to use the sample JSON provided by official Docebo API Explorer. Unfortunately there is no more details in the documentation. I can successfully create a user if I remove the “group_membership” and "select_orgchart" attributes.If someone can help that would be good. A dummy JSON data would help. Thank you guys. 

840
A
2 years ago
E
Novice I
echolletNovice I
asked in Product Q&A
Data lake refresh never complete, anyone else?

I can only find older posts on this, is anyone else’s data refresh not working? Our is ALWAYS “in progress” meaning we cannot pull any reports. I have a ticket open about the issue, but curious if it’s just us or if anyone else is experiencing this? 

1455
E
Novice I
2 years ago
ChisF
Novice II
ChisFNovice II
asked in Product Q&A
Gamification Bug? Can't select course or training materials for automatic badge assignment.

   

192
Bfarkas
Hero III
2 years ago
A
ALargeNewcomer
asked in Product Q&A
Best Practices for users not assigned to a session

Hi there!Any advice on what to do with users who are enrolled in an ILT but not attached to a session? We have a mix of statuses for these users --- enrolled, in progress, completed, or suspended (if they’ve been deactivated). What have others done for the users sitting in courses not assigned to a session? I tried to unenroll them, but that does not work.  Should they just sit there? Does it affect reporting? Should I enroll them in a past session/event? 

531
Bfarkas
Hero III
2 years ago
roberto.lopez
roberto.lopezNewcomer
posted in Product Q&A
Unable to see Thumbnails available in Learning Plans

Hi Community,I am unable to see the thumbnails available in Docebo. I am trying to add one to a Learning Plan, however I can only see a small part of the image. I have tried to zoom in and out, but same result. I’ve tried to upload a brand new image, but even after uploading the image I need to find the image and it is very challenging.  Any suggestions? Thanks in advance. 

251
Nicole
Helper II
2 years ago
K
Helper II
KTJDHelper II
asked in Product Q&A
expired courses notification

I wonder if anyone has any suggestions.We have 6 mandatory courses that we need all staff to complete as soon as they join the organisation.  At the moment we cannot send notifications (explaining this) out to users as soon as they are in the system because of our complicated feed from the HR system which pops in a personal email address first, but updating it with their official work email address up to 48 hours later.So to get around this, we automatically enrol people on a learning plan (which contains these 6 modules) and have set an expiry date of 1 week for all of them.  The expiry date is on the courses not the learning plan. We then have a notification that fires out when these courses expire to remind them that they need to do them.If a user hasn't done any of the 6 courses, then they end up with 6 email notifications.  Is there a way to combine these into 1 notifications? 

3022
K
Helper II
2 years ago
C
cfrendNewcomer
asked in Product Q&A
LTI external tool sending feedback?

I have built a basic LTI provider tool that is external to docebo, and when I add it as a training material it displays just fine (handshake established).  My question is about completion of this training material.  How can I communicate the learner’s score back to docebo to satisfy the completion setting shown below?  Should I communicate this from my LTI provider as an API post or put or possibly a webhook event? 

2143
M
Novice III
2 years ago
C
Contributor III
CDoergerContributor III
asked in Product Q&A
HIde the Contributor in Channels

Is it possible to hide the expert’s name if a channel is set to expert-only uploading? We want to put a channel together that only contains topical assets that are not courses. We are carefully curating these channels and don’t want it to appear that only one of our experts is uploading content. In other words, we will have multiple experts assigned to a channel for Q&A, but one SA is uploading content. Eventually, it will look like only the SA is the expert.  I am also worried that with our employee turnover, the expert may not always be available. What happens to the content when the expert leaves?

310
C
Contributor III
2 years ago
Jason Kocur
Helper I
Jason KocurHelper I
asked in Product Q&A
xAPI/SCORM Course Player showing Blank Screen

Hi All, Ever since the beginning of June 2022, some of our users have been experiencing a blank screen when attempting to play course content. This has happened so far in 3 different courses and in 3 different instances. Instance 1:The course has several module trainings, when moving from module 1 to module 2, a blank screen appeared for the user on module 2. Instance 2:A user closed a course half way through, returned and clicked on the “Resume where you left off” button, again to end up with a blank screen. Instance 3: A user tried to review a course and was met with a blank screen. Has anyone else seen this issue? Again it seems to only have started recently, these courses have not been recently updated and they were working fine without issue prior. In one case I recently took the same course and didn't have any issues. I have an open ticket with both Docebo and Articulate, both are pushing the issue back on to the other. 

2573
S
Novice I
2 years ago
Tatum.Mathis
Novice II
Tatum.MathisNovice II
asked in Product Q&A
User Report Statistics

Hello! Is there a resource our can someone share an explanation around how the user report information is calculated to determine total time spent? If a user remains actively logged into the course but is not progressing through it does that count time? Some examples I’m seeing for total time across the board is excessive given the actual length of the course.   

531
Daniel
Hero III
2 years ago
A
Docebian
alessandro.riccelliDocebian
posted in Product Tips & Tricks
Compliance training Best Practices

Have you ever had to organize any compliance training projects in your company? At Docebo, we often talk about this topic with our customers because compliance training is common to all industries and represents a fundamental pillar of user training.When we support our customers in organizing this type of initiative, we usually proceed like this: First, let's try to categorize the type of compliance training that we want to launch. Then, it is important to make some considerations at the level of the level of: Involvement of leadership; audience and target of the project; the information that needs to be circulated; accessibility to training; the analysis to be done on the outcome of the initiative.  Now that the preliminary assumptions have been made, let's get to the real organization of the program by passing through 3 distinct areas: The Key Objectives; The implementation of the program on the Docebo platform; Post-training analysis.  With Docebo, we can use core capabi

1681
S
Novice I
2 years ago
D
Novice II
DA_OSTNovice II
asked in Product Q&A
Bugs Consistently Across the Platform?

Hi all, we are a new customer onboarding to the Docebo LMS currently. Looking forward to hearing from the wisdom of the group. We’ve been experiencing many, many bugs while standing up the platform. For example, “Upload Course” button stops responding when updating a version of a SCORM course from the CLOR, buttons stop responding and deleting widgets will not work suddenly when building widget pages, the grey lightbox/background pops up when in enrollments but no other navigation does/completely missing, etc., etc., etc. Generally the only fix to this is to restart our computer. Clearing cache, log in/out, etc., doesn’t work. We use Chrome as standard on Macs. Is this the norm that others are experiencing? It’s really worrying me if this is the experience just from the admin side...what will the Learner/User experience be like.

1095
lrnlab
Hero III
2 years ago
Andy.Carrillo
Novice III
Andy.CarrilloNovice III
asked in Product Q&A
Comslider Issues

Hello everyone,  We’ve been using Comslider on our platform for a while now with no issues. It appears that after this past weekend our slider won’t slide. Our team hasn’t made any changes on the Comslider side of things. Has anyone else experienced issues with Comslider lately? 

1408
dklinger
Hero III
2 years ago
Michael Cabe
Michael CabeNewcomer
asked in Product Q&A
Certificate tag data not appearing in course-view

Hello all - any help would be greatly welcome!I’ve created a certificate with name on one line, and am using the [date_complete] tag below, where the background image shows a date signed.  When I download the certificate in the Certificates area, both dates appear on the form.  However, when I download it as a learner through the course, no dates appear (name does, however).  I’ve marked the course as Completed for the learner, so I think the requirements are met. Any idea on what I’m doing wrong? 

182
Michael Cabe
2 years ago
B
Guide II
Baskaran venugopalGuide II
asked in Product Q&A
integrate 3rd party application

how we can get Docebo to auto-generate periodic course completion report INTO OTHER data-bases.  More specifically, I would like to have a monthly report of course completions sent directly to a module within TEAM GURU.Any best practice here?

271
KMallette
Hero I
2 years ago
dklinger
Hero III
dklingerHero III
asked in Let's Talk Shop
Been away for a little and Docebo Connect

Inspire 2022, Annual Compliance Campaign, and personal stuff has made it harder to feel like I can sneak a cycle in with yawl.But know that I am missing the engagement. I feel like being away too long I am gonna lose track with what’s going on.We are embarking on a Docebo Connect integration with our data viz package…if anyone wants to chat about it happy to.I think one key detail is being able to “break” the “API” wall (when it comes to calls per hour) with Connect….I am looking forward to visualizing data in near real-time in MS Teams with our Power BI module….    

341
Bfarkas
Hero III
2 years ago
kferguson
Contributor III
kfergusonContributor III
asked in Product Q&A
CSS Hide Admin Menu

Hello Everyone, Does anyone know how we can hide portions of the Admin Menu to Admins?  We would like to hide the entire Apps section as well as Settings.  Only leaving the eLearning options open to a group of Admins?  Is this a possibility through CSS?  Thank you.  

947
lrodman
Guide II
2 years ago
S
Novice I
spber68Novice I
asked in Product Q&A
Quiz Template Issues

I created a quiz in Docebo with a multi-answer question and the check box is not aligning with the answer option. Please see below and you can see that the check box is quite a bit lower than the “Dis.” Is there a way to fix this? 

241
lrnlab
Hero III
2 years ago
L
Helper III
lhubbardHelper III
asked in Product Q&A
Single course enrollment due notification

OK. What am I missing? Why can’t I send a notification to a user that their single course enrollment due date is looming large and they haven’t completed the course?I see the parked idea about tying notifications to due dates. Which tells me maybe I’m NOT crazy.So, what are you all doing to work around this problem? Putting a single course in a learning plan with days of validity or enrollment end dates? Using certifications?

27913
lrnlab
Hero III
2 years ago
R
Contributor II
robjardimContributor II
asked in Product Q&A
Course expired - regular chase email

Hello! Thanks for everyone’s help so far on my other questions :) We are hoping to launch next week so I’m doing some last minute checks & setup… I’d like to send users a regular (e.g. weekly) notification if they have any outstanding expired courses yet to completed. Most of our staff are pretty good at completing things in time but there are always exceptions... I’ve seen the notification setting that allows you to send a message a set amount of time after expiry, but is there a way to have this notification automatically repeat, or can it only be done once? If there is a way of setting it up so it repeats, could you let me know please? Thanks again,Rob

801
lrnlab
Hero III
2 years ago
C
Novice I
cattaylorNovice I
asked in Product Q&A
Users Retaking Training

Hi AllI’m hoping that you guys might have a suggestion to a problem we’re experiencing! We have a mix of customer and staff taking training. Some customers go back into certain courses and retake training courses annually as part of their own internal training procedures.When users are going in and retaking courses, I assumed that their certificates and records would be overwritten with the new completion dates and scores but Docebo is still only keeping a record of the first time that they took the course. I got the suggestion to set the courses up as certification/retraining but I’m reluctant to do this partially because we have a lot of courses that would need to be re-set up that way but mainly because from our users perspective, it isn't intuitive for them to navigate to the ‘retraining’ tab to renew - many have very little IT capabilities and don’t have a good grasp of the English language so we have got them used to taking courses by the catalogue which we’ve done in a visual wa

114714
JGildea
Helper I
2 years ago
Marco.T
Docebian
Marco.TDocebian
published in HTML & CSS
CSS to hide Follow Channel functionality

We've heard a lot of excitement from many of you about the new Follow Channels functionality. The two new notifications, New Content in Followed Channel and Digest: New Content in Followed Channels will not be configured or activated by default in your platform. Choosing not to configure these notifications will result in minimal impact of the feature on your learners. They'd only see a new Followed tab on the All Channels page (see the Following Channels section of the Managing Channels and Their Content knowledge article). Additionally, if you'd like to turn on notifications, your learners still have the ability to disable notifications for channels they follow as shown in the July 2022 release webinar (see 15:00 in the Release Webinar recording). If you'd like to hide the ability for your learners to follow channels in Docebo Learn altogether, you can use the following CSS to do so:ui-carousel .dcb-ui-carousel-additional { display: none!important;}ui-carousel .ui-carousel-header.dcb

3297
captainzelda
Helper II
2 years ago
N
NataljaBNewcomer
posted in Integrations & APIs
Get user learning plan and completed courses statistics (API)

Dear community, Can you please help me to figure the best way how to retrieve user learning plan data by API? I need information on user learning plan progress and how many courses from each learning plans are passed.  Learning plan progress I can retrieve by: /learningplan/v1/learningplans/enrollments But is it possible to get the review of user all enrolled learning plans courses progress ? API: /learningplan/v1/learningplans/4/courses/enrollments allows to do it but only for one learning plan at the time, which is not optimal for me.  Or at least, I need to know how many courses each learning plan has, so I can calculate the number of  completed courses knowing progress percentage.  Thank you for the advice in advance!

3753
Bfarkas
Hero III
2 years ago
ktbadham
Helper I
ktbadhamHelper I
asked in Product Q&A
Due Dates and Alerting Supervisors

We are new Dochebo users, and we have a question we’re really struggling with.Before Dochebo, when someone was late on a required compliance training the supervisor would get a notification in addition to the employee.As we have set up Docebo we realized expiry dates are not going to work for us because employees need the ability to complete a training even if they are late.So with these two things in mind we set up a notification inside Docebo that we can click the button to manually send to Supervisors who have an employee with past due training. In that email we don’t see a way to include which of their direct reports is late, so we though we’d direct them to the My Team page.However, when you first land on the My Team page, it shows 0 courses are past due. We understand they can click on the user to go to that user’s My Activity page and figure it out from there, but that amount of work with the visual confusion will not work. I know our supervisors will call us confused, or take i

2749
sabine.deliveroo
Influencer I
2 years ago
K
Helper II
KTJDHelper II
asked in Product Q&A
Open guest access to single module

is there a way we can open up 1 single course to guests.  We have 100 invigilators we want to do one single module, and as they are employed we would have to create the users manually.  I’m loath to do this just for them to complete one course.  so is there a way we can open up a course with a guest link (even if we can’t track who completes).

744
K
Helper II
2 years ago

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