Learn & Share

Hi All,  I have a question, I have to do a quick survey within some group of employees in my organisation. I though to use Survey feature on the platform but unfortunately it’s not allowing me to track responses of particular users, can just see all responses. That’s crucial for us to be able to see answers of particular users.  Is there any option to collect date per users on Survey? or maybe you were facing a similar problem, if so how did you handle it?  Thanks for your answers and suggestions.  Cezary  

Hello Docebo Community - I have reached a difficult impasse with our Docebo instance and I could really use some help. We are building out a customer journey on one of our pages with widgets. We just reached a dreaded message telling us that we have a 20 widget limit. I am PRAYING that someone has a way around this that we can implement into our site. The only other way around is to create an actual webpage and iframe it into our platform but we really don’t want to do that. Hoping Docebo has a workaround or someone else does. Thank you!!

Howdy folks,Have you ever played Hide that Header with CSS?Well - I have a situation where I need to hide the header to avoid having some folks seeing that search bar and left hand hamburger menu….I need to give them the one page and the most vanilla experience possible.It is only for a specific page - and I have learned how to adjust the css for a page by working with the page ID.But if you have pulled this off? And are open to sharing it? Can you let me know how you have been hiding the header? Happy to mark you for the correct answer PS - I do know there is a function for replacing the entire header with something else….that is when I grow us up and can afford to have a sandbox of a site.

Hello,Is there a way to hide the “Start Learning Now” button on the course player once they have begun their course? Having both buttons is very confusing for our users and hiding it would help with the number of help tickets we receive from users thinking their course wasn’t saved because the “Start Learning Now” button brought them back to the beginning of the course. Any advice is appreciated!

Does anyone have a suggestion for a Users Transcript that the User can access themselves and even get a hard copy themselves? My client has over 40,000 Users that need to track their progress with the courses they have completed. The dashboard in “My Activities” doesn’t provide all the information they need (nor does it have a download option). I am open suggestions???Thanks,Tim

Hi folks, we want  to know a simple thing. How many people are using their mobile app? Does anybody have any ideas...we didn't see any fields in custom reports...are we missing something? Thanks!

We have an annual re-certification for our employees that includes a combination of courses and learning plans in Docebo and external training.  Some of these activities are mandatory but the employee is also allowed to attend any combination of other approved courses external to the Learning Portal. Their activities each year must add up to a total of 6 hours.We are trying to figure out how to best manage this in Docebo.  I keep going back to Certifications & Retraining but I don’t think that will work? Anyone else have a similar use case?  Suggestions? Ideas?Thanks!

Issue: We are trying to find a solution to blocking training material (post assessment & evaluation) on an ILT which has multiple sessions & events & learners only have to attend one session/event - so the training material will be opened at different times.Description: We have an ILT as part of a learning plan and due to accreditation reasons, we need to have:Training material (post assessment & evaluation) as part of the “live” completion. Submission date to accreditation body must reflect participation date (event)  (we will be using APIs to submit to accreditation body) For our clients that only host one session/event at a time, they would be able to use the “Hidden” feature in the ILT training material. Then unhide after the learners have attended & are marked attended.However, we have clients that will be hosting several events (learners only have to attend o

Hi, I am creating users via the API and it was working up until recently (not sure exactly when it stopped working). Now I am getting the following error:{ "name": "Bad Request", "message": [ { "field": "userid", "message": "You haven't filled in some mandatory fields" } ], "code": 1002, "status": 400}This is the body that is being sent (data scrubbed):{ "email": "test@Test.com", "password": "password", "firstname": "Test", "lastname": "User", "additional_fields": { "8": "Test Field 8", "9": "Test Field 9", "15": "Test Field 15", "18": "Test Field 18", "22": "Test Field 22" }}Before the userid, was not required for this end point? I thought that the userid was generated by docebo, upon user creati

I’m fairly new to Docebo so any thoughts or guidance would be awesome!We are working on the development of a Certification Prep course that involves 7 courses with exams. We would like to have them taken in a specific order and “lock” the next course until the prior lesson is complete. We have been looking at using learning plans as the delivery option but I'm not sure if there is any functionality to complete this. Like I mentioned, any thoughts or advice is appreciated! Thanks!

I do not see an obvious API; is it buried somewhere or am I losing it?

We are mid implementation and building our notifications, and have realized that the Notification Event Details document lists out tags for use in notifications but for that event in the system the tags are not showing as available and when plugged in do not work!!  Why would the document have tags available that the platform doesn’t have? Also many events like enrollment do not trigger and are delayed by up to a few hours.  Is there a list that defines which notifications are delayed vs instant?

We have access to the full library of paid content, and it seems to be structured as individual videos/courses and no learning plans.Because of this, how can you determine the intended order of videos that are part of a series? Some of the content have “part 1/6” in their names, but some do not. Example:Go to the Course Catalog > Docebo Content Premium > Programming and Web Development Set Language filter to English Search for “docker”The returned list has a number of courses all with the same thumbnail image and similar naming, implying they are all “similar”. However, there is no way to tell which of these courses is the first in the series, then second, so on.This matters because some of the videos are “intro” or “overview” of a feature, and others are using your knowledge of said feature to do something else. Meaning there is a required order in which the content is intended to be consumed.Happy to shar

Hello,I have Docebo embedded in my Salesforce partner community. Is it possible to collapse or hide the left hand side menu?Thanks,Andrew

Hi - with a series of small golives, I will be turning on a branch to be supported by the SSO. Yay. So thats great. BUT on the other hand, a few people have run into a pw reset dialog with their first login….which doesnt make great sense. Is there a way to disable that step for an entire branch for many users that were already created????Someone has to have just lived through this….

In our integration of Docebo we came into an issue where our certificate templates were blank. However we have hundreds of courses tied to (4) different templates. Each having quite a few users issued certificates.Our rep gave us we had to course by course page by page, de-issue the certificate and then re-issue.I’ve worked with other LMSs before and this is very time consuming and never heard of.Has anyone experienced and what is the best way to re-issue to have the templates populate? Jennifer

HiDoes anyone has experience with Shopify experts who can set a Shopping cart integrated with Docebo ?I’m looking for a proffesional who can configure Shopify to sell our courses to our customers.

Does Docebo offer seamless authentication when accessed from an SSO’s identity provider?  I have searched for this, but was unable to find anything in the support documentation or in other community posts. For example, let’s say my site xyz.com is the SAML SSO identity provider for Docebo.  When my users log in to xyz.com, I have a link that points them to my Docebo platform.  However, even though they have already authenticated on my site, they are still required to hit the SSO login button when Docebo loads.  Is it possible to configure Docebo to seamlessly authenticate from the identity provider, so a user is automatically logged in to Docebo when they access the Docebo link from my site? We have other vendors who provide this functionality, so I’m hoping Docebo does, as well.   Thanks!

We’ve got a few hundred ILT sessions happening and want to double check the custom virtaul URLs uploaded into Docebo. Is there a way to run a report which gives you the custom URLs listed in seperate events? 

I am wondering if anyone here in the community is handling free trials in the LMS. We currently offer prospective subscribers a 14 day free trial where they can log in and try it out before they buy. Currently there are no email notification triggers based on expiration date. We want to set up a “nurture” stream to nudge free trials to login and remind them periodically as their expiration gets closer. Thinking I will have to do this outside of the LMS, like maybe Constant Contact. Any thoughts from folks doing this? Thanks.

Is anyone else having trouble impersonating/logging in as a user? I get an error and am logged out of the system. Ive had a support ticket open for a while, and they only say ‘they are investigating’Error shown below.  

Let’s start a discussion on how you are getting Docebo and WalkMe to talk to each other.I’ll start, I’m exporting Docebo user data to AWS S3 then running a daily S3 pick up integration to WalkMe. So i am working with the same user data and target audiences.

For those that tuned in to the September Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, the recording is ready for you.For your convenience, we’ve categorized the questions based on theme: Mobile Questions and Answers Discover, Coach and Share

Hi everybody,I’m wondering if there is a best practice (or best LX) for multilanguage courses or learning contents.For example, if I have the same content available in multiple languages, should I rather create one course for each language (increasing exponentially the elements to maintain) and make them equivalent with respect to LP’s, or gather the whole collection of contents in a single course where the learner chooses their language as in a folder?The best outcome would be the platform to show the learner only the content in their language (as the platform renders), while right now we have some courses with the “language folders” and some other where content editors have a lot of manual work maintaining.Is there a best practice by Docebo? Otherwise, what compromise should we choose?Thank you very much.Mauro

How are people handling users who do not start or complete a course? We are looking at course completion rates and need ideas for how to get more people to complete a course? We have started notifications as reminders with information on how to unenroll from a course but are there any other best practices that anybody can recommend? Do any of you do user clean-up to remove people who have not started a course? If you do, is there any special process you use to do the cleanup?