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I already have a ticket in, but it helps to narrow things down if I know if it’s just us.We are seeing a 403 error when users try to launch an  AICC course. These are courses that used to work. The error says Internal Access only.The courses are configured to launch in a new tab, if that matters at all.Anyone else seeing this?

Thank you in advance for your help. For a new course we launched we wanted to assign to all staff and give them 50 days from enrollment date as their due date (soft deadline on). Now that the 50 days is fast approaching, we wanted to remove the days of validity for future new hires that we assign this course. Assuming all those who have already been assigned the course with eh due date, would remain unchanged, when I disabled the enable days of validity for this course, it removed the end date from all currently assigned. So I am curious what I did wrong or how should I remove days of validity but keep what has already been assigned? I see the setting’ Apply settings to all users, including those already enrolled’ but that looks like if I want to make a change to the number of days I could update all enrollments if I wanted but not to remove the days of validity altogether.   Thanks! 

Hello & thanks for your help~ I have a course with 4 training materials, all are required but can be done in any order. A user completed 1 training material outside of the LMS and I, as the super admin, want to mark this 1 training material complete for this one user. Can I do that? If so, how do I do that? Thank you.

Is there a way for a user to go back and review the instructions on an assignment AFTER they have completed / passed the assignment?  Right now we cannot figure out a way to view those original instructions once the submission has been graded / passed.

About to explore adding the below language selector we see on the login page to the standard header once a user is logged in. Has anyone tried this before?  

Hi Docebo Community, Great seeing many of you at the conference this week. I tried out that great tip of using AI to help write CSS code, but I am getting stuck.On the MyTeam page there are two elements of the UI that really are just cluttering up the interface, and I would like to remove them.Expired Certifications Overdue courses.Please see screenshot below for reference. On the Expired Certifications, this what i am seeing when i “Inspect” with DevTools <section class="team-member-card__kpi kpi-wrapper"><a class="kpi-counter ng-star-inserted"><span class="kpi-counter__value"> 0 </span><span class="kpi-counter__label"> Expired certifications </span></a><!----><!----><span class="kpi-divider ng-star-inserted"></span><!----><a class="kpi-counter ng-star-inserted"><span class="kpi-counter__label"> Overdue courses </s

Does anyone know or have a way we can add how many rows appear in the task widget?No matter what, I can only get 3 rows to appear and the view all button at the bottom. I already expanded the height of the widget but it only returns 3 which seems like such a waste to me.   The View all button takes us to a page we don’t want user’s to use.  

Hi, does anyone have any tips for updating the Udemy recipe in Connect to bring a specific list of courses? Or any other helpful best practices to consider as we implement this into our instance? Thanks!

We’re trying to figure out a way to remove the Time Spent column from the User SUmmary Screen and from the Course Summary Screeen -- but leaving time spent available in Reports. Time Spent 

Hello All,I’ve searched through Docebo support and this forum and I cannot find an answer to this question.I want to set up an ILT Session Changed notification.  I am familiar with how to configure notifications and how to create the message with shortcodes.My questions is….how do I set up the email message to show the original session date/time and the new session date/time?Lynne 

In the new Course Player configuration, I cannot seem to figure out how to go to the next course in a learning plan with out having to leave my current course, go to the learning plan, and enter back in to the next course. I think this will confuse my learners and be very frustrating. As a Docebo admin, I even got confused trying to figure out what my next step was. Is there a button or feature I am missing? I would love for a pop-up to appear saying “take me to (next course in learning plan’s name)” Is this possible?

Dear all, I have courses published in two separate calendars, each tailored for a specific country: one in Spanish and the other in Portuguese. While the course content is the same, the sessions are divided by language. Currently, when I publish a course, it appears in both calendars. I'm seeking a solution to display only the language-specific sessions in their respective calendars. Any assistance would be greatly appreciated.

I’ve been going back and forth on how to manage this scenario. I am looking to create an evaluation of sorts to test for knowledge using open ended questions and should allow for the learner to utilize free form text capabilities to provide an answer. My goal here is to send the evaluation to all learners, they provide their answers and then 1 person will review all learner’s responses (we have a small company). The reviewer in this scenario is not set up as a PU or anything other than a learner at the moment, but could be if it the easiest and most logical way. Having the reviewer able to provide feedback would be extremely helpful.Use a Test - create a test, enroll all users and edit the reviewer to be a super admin so they can review the responses? Use an Assignment - Sounds like the learner would upload the completed test but would I have to make the reviewer an instructor or again a SU? As an instructor, would this have to be an ILT? An ob

We are looking to manage the percentage of enrollments available in an ILT course (or session) based on region/location and then on cost center.  We currently have our branches set up by cost center.  If we create an ILT course with 1 session that has 100 seats, can we reserve a certain number of seats for particular users to self enroll into?  And once those seats in the session are filled, the user in that particular region & cost center would be added to a waitlist?  i.e  reserve 10 seats for EMEA CPG. 7 seats for APAC finance, and 3 seats for Americas HR etc? If not - looking for ideas on how to manage this without having to enroll users from the admin side.  We want them to self-enroll on a first come first serve basis.

We launched OCL for certification renewals and online training materials over the  last 18 months. Now one team would like to add content to an existing OCL. If we add the content, will this change completion status to anyone who completed the OCL previously? (as with adding courses to LP and they no longer are “complete) 

Hi All, Seeking your expertise and wisdom. We’ve been conducting a maintenance and revision process on courses for about the last year in an effort to clean up our system. As we moved through this process, we’ve realized as we archive courses, it impacts Learning Plans. In an effort to create a great learner experience, we want to ensure learners aren’t seeing those archived courses, but we also risk losing reporting ability if we remove all of those courses from the learning plan. What are your teams doing?  How do you minimize needed efforts?What best practices do you employ when:An archived course also appears in a Learning Plan? What about multiple archived courses in a Learning Plan? What do you do with a learning plan that needs to be fully archived?The new LP functionality allows us to put a Learning Plan “under maintenance”, but its still visible to learners in the My Courses and Learning Plans widget/pag

Has anyone come across a situtation where you have a My Team Manager, who has access to certain catalogs (since they are a manager) but the employees the manage do not have the same access, which causes issues when the Manager wants to enroll the user into courses that only the manager should have and not the user? Is there a way to stop this? I want the manager to be able to see the courses in those catalogs, but I don’t want them to be able to enroll users who don’t have the access. I can’t figure out a way to stop it other then listing all catalogs in advanced settings and that just wont work for us.

Hi Team,We have a scheduled report that goes out every Friday and it is not being sent. I cloned the report and made some edits, and I still didn't receive the report. Any idea how to troubleshoot? Any guidance is very appreciated :-) Thank you Docebo community!

I reviewed the articles below, but still cannot see how I can view the answers to the observation checklists not just whether it was completed. Any advice or best practices here?  https://help.docebo.com/hc/en-us/articles/360020124719-Navigating-the-Observation-Checklists-Dashboardhttps://help.docebo.com/hc/en-us/articles/360020124179-Creating-Managing-Observation-Checklists

Hi everyone,Can anyone help me with this?  I am getting widespread reports today that if a person accesses the LMS through a mobile phone browser (I’m using iOS) when I log into my LMS account it is asking if I want to use the GoLearn app.  We haven’t been using this so I usually click NOT NOW, but it’s greyed out.  Can anyone help on how to get past this? Am I missing something?ThanksPaul

We run several reports where we need the date of a course completion or other event, but not the time.But all dates come back in this format: 2021-10-01 04:07:35Is there a way to remove the HH:MM:SS from the date in a report? 

I have created many various courses that must be repeated annually by all of our employees. I've already had them complete and have marked their attendance and have completed said course.  When looking at the course management screen it still shows XX amount of employees as original. How is the right way to set this up to track year after year attendance for employees?When they attend a session should I keep them as enrolled or change as complete?

We use a number of assignments in our platform.  Most of these assignments are evaluated by a pool of instructors. All instructors are notified when a new assignment is submitted.  In many cases, the assignment is not a simple matter of review a document and pass or and re-submit.  In these cases, an instructor will pick up an assignment and communicate with the learner outside of the platform to schedule an online review. So the submitted assignment has been acted upon, but there is nothing to indicate so in the platform unless the failed button is triggered. This is not an ideal experience for the learner. Additionally, there is no easy way for the Lead Instructor  to identify which instructor is working with a learner to follow up…Another challenge for us is that we’d like to have instructors select the assignments to evaluate based on the learner’s global region to resolve issues of language and time zone for scheduling virtual reviews. Does anyone else have this o

Use case: Client doesn’t want “Free” to show up on the catalogue cards or in the course page when you click on the card. All courses are free for their internal users and having “Free” show up on the cards makes them worry they might get charged for some courses.Existing solution was to use the Localization Tool and change module: app, key: free, text: Free to something more consistent e.g. “Not enrolled”.Another option just came to light:If you add in HTML into the localization tool the catalogue cards render it as HTML (course page doesn’t but we hit that next).So you can change the text in the Localization Tool to <span style=”color:#FFFFFF;”>Free</span>This works on the catalogue cards to hide just the Free text.It does display the HTML text in the course page though, doh! But you can target that while keeping any pricing./* Hiding Free on the course page */.lrn-widget-content-enrollment-status .ui-typography-hea

am currently building our LMS safety training platform and working on familiarizing myself with Docebo, as my experience with the platform is limited.Our annual safety trainings involve the same training materials and topics each year, with the same group of employees required to attend. Initially, I structured the platform in Course Management by setting up the training topic as the course title, and within the course, I created multiple sessions to represent the same training topic delivered to different groups of employees.However, I’ve realized that I need to maintain annual training records, which could become challenging with this setup. It was suggested to me that I could organize the sessions as “2024 XYZ Training,” “2025 XYZ Training,” and so on. This approach seems practical for tracking compliance and identifying who attended the required sessions each year.The challenge I am facing now is with user enrollment. Currently, I can only enroll users into