Learn & Share

Has anyone run into a problem for the notification “Digest: User Has Yet To Complete Course” where it’s set to a specific branch (with 2000 users), with the user role “Superadmin”, and the Superadmins getting Every Single Users’ incomplete courses report? [So they’re getting 2000 emails when the notification is triggered].If the settings were set to a specific branch, with the user role: User, they only get 1 email for their own incomplete courses. I would have thought that the superadmin roles would also just get their own incomplete courses, not every user in the branch. Is that normal? If it normal, can someone walk me through the logic behind why this is? The only thing that’s different is just the user role to get the notifications. 

Since the last course player update, the learner view for PUs is not the same as what the real learner sees. Can somebody explain this?

HelloI have a deactivated user and a new employee with the same name and therefore username (org email address).  The HR system has not automatically created this user in the LMS so I am thinking a manual creation is required but the user has the same email address as the deactivated user. Advice please?

How do I allow multiple PowerUsers the ability to share/manage/have visibility of a Learning Plan?

Hi everyone,I’m struggling with setting up a new Bloodborne Pathogens course for 2025 in Docebo. I used the previous year’s training material, archived the old course, and reset the tracking. However, when I enroll users, the system is STILL automatically marking the course as complete.I’ve spent so much time troubleshooting this—reading every article I can find, following recommended steps, and even working directly with Docebo support via email and Zoom calls. Despite all of that, the issue persists.At this point, I’m at a loss. Has anyone successfully set up annual compliance courses without them auto-completing for users who took the previous version? Any insights would be greatly appreciated!Thanks in advance!

Hi,Does anyone have the CSS to remove the search box from the search bar? 

We don’t want to expose instructor emails to our learners because we have an established support process that our customers should use to get help. Here’s the CSS that I used to hide the instructor email from our learners in the new 2024/2025 VILT course UI: /** Remove Instructor Widget **/.dcb-te-content-instructors-widget-instructor-email {          display: none;} Before:After: 

I am a Super Admin for our LMS. When I am in Course Management and I click “Learner View”, to see what the end-user sees in terms of dates available etc, when they search the catalogue, it automatically enrolls me on the course that I am looking at.I started noticing this when my line manager kept getting e-mail alerts that I had enrolled on a number of courses. It seems to do this for any Super Admin who does this as she had the same issue.If I have already completed the course, I can’t see the course at all from the end user’s perspective. Instead it just takes me to a record of when I completed the course.Has anyone else noticed this problem please? 

Hello! How do you name sessions and events for courses that runs multiple times a year? I am thinking of naming my sessions ‘2025 Batch 1’, ‘2025 Batch 2’, and so on. Then for events, thinking of naming it ‘2025 Batch 1 March 03’. Is this a good practice? Any other suggestions?For context, below is what the course outline looks like:‘OFA Scheduler Training’ Batch 2 and 3SCH100 - Batch 2 -  April 5, 1300-1700 / Batch 3 June 6, 1300-1700 Sample Session Name: ‘Batch 2’ / Event Name: ‘Batch 2 April 5’ SCH Skills - Batch 2 - April 6, 0800-1200 / Batch 3 - June 7, 0800-1200  COV100 - Batch 2 - April 6, 1300-1700 / Batch 3 June 7, 1300-1700 SCH102 A - Batch 2 - April 7, 0800-1200 / Batch 3 - June 8, 0800-1200 SCH102 B - Batch 2 - April 7, 1300-1700 / Batch 3 - June 8, 1300-1700I also thought of not naming ‘sessions’ and ‘events’ the same - just for me to differentiate which is which, is that what

I was wondering if it was possible to create a link that goes to a specific widget on a page? For example if you are at the top of the page you could click a button and it would take you to the correct section on the page. We have html blocks so in theory I could make a button I’m just not sure how to get the link or if it’s even possible.

Recently we’ve noticed that when users click to renew an ILT course, this is triggering the notification that they have unenrolled from a session.  This is causing confusion and queries. Does anyone know if this is something that has changed recently (or have we just not noticed it before!?)? Is there is any way to stop this happening, so that the notification only triggers if they cancel a session?Thanks

Hi! New user here, apologies for my ignorance. I tried to research but I cant find a direct answer to my questions.I'm trying to learn how to create an ILT, and in the training materials, I want to add a link to an existing LinkedIn Learning Course. Can some direct me to an existing guide please?I found an existing course in our LMS that when you click the title, it opens a new browser window and opens directly to the LinkedIn Learning course (or LIL sign in page if you're not signed in yet). I tried to reverse engineer this too but I cant and the person who made it has left the organization.PS. Is this process similar if I want to embed a YouTube video?Thank you!

I want to remove groups of users from Learning plans. When assigning them to the learning plan we could assign them by groups/branches, but when we want to unassign them its seems it can only be done on an individual basis.thanks in advanceStephen

Hi! Starting using learning impact and noticed that the linear scale is out of 10 point. I would prefer to change it to 5 points instead? Is there a way to edit the scale. 10 would really be too broad for the data that we are looking for.Thank you

Has anyone discovered and can share new CSS coding to globally hide assignment submission options for Screen Recording and Link? We’d like to only have upload option displayed. It appears from past posts that coding was shared but is not working in the new course player. Specifically, this is the area and the two options we’d like to hide.Hide Record and Add a Link Submit Options? 

What are the pros/cons of using the Google Drive integration vs. adding the Google document’s URL as an asset link? I read through the Help Center and the value add is not clear to me. Use Case: We want to add Google Documents as assets to a channel. Current Solution: Add the URL to the Asset as a link. 

Hi all,I may have missed this during the help, but, I have experienced an issue on a few occasions in which page information like images and names switch between specific clients. I created a page, menu and usersDay 1- Client A - Page A, Menu A and User AI previewed and logged in as a User and it worksDay 2 - Client B - Page B, Menu B and User BI previewed it was fine, but, when I logged in a user, it displays information from Client A. When I go to the Menus and switch the order of Menus and put Client B above Client A. Client B can see the updated page with the correct image and page information.Has anyone experienced this?  

Our employees are required to maintain an active GCP certification, which expires every 3 years (every person’s renewal date is different). I created the external training entry for each and awarded a certification as well. Both entries have the expiration date.I setup a 60 day reminder for them to renew and a 30 day reminder. What is the best way to add a task to “renew GCP” and hopefully add an option where they can upload their own updated GCP certificates when renewed.

Hello all!Just an Heads Up! for who is using the new custom reports 2 weeks ago was released a new custom report called Viewer – Assets DetailsIt shows the Assets usage by users, with the capability to filter by asset or by channel, is also possible to have for each user the first access date, last access date and the number of accesses.M. 

Having done several LMS implementations, I found that keeping track of what options, configurations, settings, etc. an be challenging. There are so many options and these can require updating, changes and rework depending on changing business needs and system updates.In order to keep things in check and also allow others who may share these type of responsibilities in your team(s), a Configuration Log becomes an indispensable part of your project artifacts, and beyond.This is especially true when managing sub-domains who can each have their own versions of settings and configurations. We also track original (or default) values and the new values including the reason or rationale for any updates (this helps a lot in a few years time when you ask, “...how come we set this up like this?”Another area where this comes in very handy is for all Localization changes. If you’ve worked on localization at all, you that once you change the label format’s original value, it

first let me apologize if this is a silly or I should have known question. What is a Course Shell?  We are in the process of migrating from our own Docebo platform to a shared Docebo platform with another department.  The material I was given to prep for the migration includes course shells.  I am unsure what this is referring to, any assistance would be greatly appreciated.  Thank you, Gail 

Hello! I am looking for a work around to report on users past due. My goal is to schedule a report that reports on users past due in a learning plan - showing what course within the learning plan they are past due. Per the help desk this is not possible as is, but I can schedule a normal report and sort by enrollment date. Does anyone have any recommendations on reporting on users that are past due, or the best report to use to show general progress of a course or learning plan? Thanks!

Our company offers product training subscriptions to our customers and partners and we are in the process of implementing PayPal to enable self-serve purchasing. We discovered through testing that a user is able to purchase a subscription plan multiple times which puts both us and our customers as risk of losing revenue, increased administrative tasks and an unpleasant experience for both sides. Ideally, when a user purchases a limited time subscription, they should not be able to re-purchase the same item until the initial subscription expires. The system should alert them they are already enrolled in an active subscription and not allow them to proceed with adding it to their cart.Overall, I think subscriptions need a little more love! They are a very useful tool for our company to help our customers get access to the training they need with little friction. 

Does anyone have way to set a maximum height for a custom content box widget? Along the same lines, is there a way to set the font size for the content title and subtitle fields?

Hello,Is there a way to change the order of courses appearing the course management? We are creating course for certificate access only for courses people have completed in the past that have an expired accreditation number tied to their certificate but these course are coming at top but would like to move them them to bottomed of the list since they are “active courses” and don’t need to visible as the top. Thank you