Update as of Nov 11: The new ideas experience is live! Check out the new page here.
Managing ideas has always been a careful balancing act at Docebo. Our customers and employees are the best in the business when it comes to sharing brilliant ideas for ways to improve our products. Our customer experience team loves helping ensure that our customers’ ideas are seen, shared, and considered and our product team loves browsing through the ideas portal for inspiration for their roadmaps.
Over the past few years, we’ve moved to monthly product releases and weekly maintenance releases. We’ve also relaunched our Ideas portal, changing statuses and processes to review those ideas, in addition to tremendously scaling our product development team. While these improvements have helped us deliver hundreds of ideas (and thousands of votes ), we are still not satisfied with where we are today.
We want to do better. So, we have been hard at work to make meaningful changes to our tooling, our people, and our processes.
Let’s start with the tooling . We’ve heard you loud and clear and are excited to announce that Ideas are coming to the community! Since launching the community, we’ve heard customers share how they’d like to see ideas in the community, and we couldn’t agree more. With Docebo’s October release, you’ll be able to create, view, upvote, and share ideas directly in the community.
Next, let’s talk about the people . We have an incredible product development team here at Docebo that is organized by product area. Different product owners own different products and each product owner is responsible for ideas related to their products. Simple enough, right? Well, as simple as it seems, these product owners balance a lot, and idea delivery is only a small part of their total responsibility.
The time limitation of our product owners is a challenge but we knew we needed to find a solution because we get so much joy from delivering ideas from our customers. So, we’re thrilled to introduce Docebo’s Voice of the Customer development team. This is a team of rockstar developers whose sole responsibility is to deliver your ideas. If you didn’t ask for it, they won’t develop it. Pretty neat, huh? We think so too. In fact, we’ll be unveiling the first features delivered by this team very soon.
Now onto the process . We receive a lot of ideas. It’s not uncommon for Docebo to receive upwards of 50 ideas per week. That’s why we’ve established an idea review committee that reviews, prioritizes, responds, and updates statuses for every idea our customers submit on a weekly basis. We have also kicked off monthly idea prioritization meetings with our Voice of the Customer dev team to determine which ideas should receive the greatest focus from our developers.
We are confident these changes will positively impact the ideas experience moving forward.
What’s in it for you?
Easier to share ideas, helping you gain momentum on your ideas more quickly
More transparency into the development process
Stronger voice and greater influence on product direction
Better alignment with Docebo’s product vision
During the maintenance release the week of October 20th, we’ll be removing access to Docebo’s current ideas portal from the communication center, which we’re referring to as the “idea freeze” . During this period, we will be freezing the ability to post new ideas while we migrate a number of ideas from the previous ideas portal into the community. Once the migration is complete, we’ll unveil the new ideas experience as a part of Docebo’s October monthly product release.
We can’t wait to continue collaborating on ideas inside Docebo Community to build world-class products!