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Help us improve searching in Docebo

jan-hendrik.meins
Docebian

Hi Search group members! 🔍👋

 

Search vs. Chat

You might have noticed that we renamed this group and dropped “Harmony”. In context of relaunching Harmony Copilot as the AI assistant we also want to create a clearer distinction between:

  • Search: You enter a search term and get relevant results to find what you're looking for.
  • AI chat: You have a conversation with an AI system to get an answer to a question or prompt.

These are two different jobs, and each deserves its own focus. We're already working on a few changes to the Docebo Search that we'll share here in the coming weeks. In addition we would already like to get your perspective on the current search experience in Docebo, 

 

We want your feedback

This is the perfect time for you to share your feedback and ideas! We would love to understand:

  • What problems do you run into when you search in Docebo?
  • What would help you find things faster and more easily?
  • What would you change about the search bar or the results list?

You don't need to propose solutions. We mostly want to understand what's frustrating today. Anything that gets in your way counts, not just whether the right result shows up. That could include how results are grouped into categories, which filters are available, and how results are displayed.

 

Share your thoughts in the comments below. We read every one. 🙌

    4 replies

    martiniwinski
    Influencer I
    Forum|alt.badge.img+1

    I don’t like that my support questions aren’t answered well in the system. Being able to ground the AI feature with uploaded documents, links, etc. to provide support for our users. E.g. common support requests and answers. Almost like building an agent in addition to the standard AI features.

    Martin Iwinski
      Dominik
      Helper I
      Forum|alt.badge.img+1
      • Dominik
      • Helper I
      • October 8, 2026

      We have the AI Assistant enabled, and one issue I’ve noticed is that users don’t really differentiate between the standard search and the AI Assistant. As a result, they often use the AI Assistant to search for course names or course codes.

      This isn’t really a problem today, as we don’t mind whether users find content through standard search or the AI Assistant, as long as they find what they’re looking for.

      My concern is what will happen once the AI Assistant starts consuming AI credits at the end of October. Users may unintentionally generate costs simply because they use the AI Assistant instead of the standard search.

      I’d love to see a clearer distinction between the two experiences and a more obvious way to separate them. For power users this may not be an issue, but many learners won’t necessarily be aware of the difference.

        • being able to search on learning bite name 
        • being able to find terms if they’re not 100% correctly spelled. For example, finding ‘The Ritual of Hammam’, when you type ‘hamam’. 
        • Being able to search in-scorm content when using a remote scorm. 
          JEntis
          Helper I
          Forum|alt.badge.img+7
          • JEntis
          • Helper I
          • October 13, 2026

          We have the AI Assistant enabled, and one issue I’ve noticed is that users don’t really differentiate between the standard search and the AI Assistant. As a result, they often use the AI Assistant to search for course names or course codes.

          This isn’t really a problem today, as we don’t mind whether users find content through standard search or the AI Assistant, as long as they find what they’re looking for.

          My concern is what will happen once the AI Assistant starts consuming AI credits at the end of October. Users may unintentionally generate costs simply because they use the AI Assistant instead of the standard search.

          I’d love to see a clearer distinction between the two experiences and a more obvious way to separate them. For power users this may not be an issue, but many learners won’t necessarily be aware of the difference.

          We have a similar concern. We’re about to launch the AI Assistant to our learner population and the AI credits are a concern since that is a brand new thing and therefore wasn’t planned for in our budget for this year. I think the two things are integrated a bit too closely. I created a video guide for our learners showing a) how the icon/side panel access to the AI works and b) showing how to get to it using the regular search bar. I feel that, despite my video, this will be confusing for our learners. I would almost rather there NOT be AI Assistant access from the global search. That would make for a cleaner separation between the two things, especially since they don’t use the same level of search criteria, which has created some frustration for us on the AI side of things.

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