How to pass a Custom Video Conference Tool URL to Outlook Calendar Invites?

Following! I am currently in the configuration/testing to use Docebo for our inperson and virtual events. Being able to configure the calendar invite would allow us flexibility in how learners join.

Hi ​@spopp & ​@kim.sin ,

Before you finalize this recipe, I want to flag a major architectural hurdle with this approach.

If you successfully embed the direct Microsoft Teams URL into the Outlook invite, your learners will click it and join the meeting completely outside of Docebo. Because they aren't launching the webinar from inside the platform, Docebo has no way to automatically track their attendance.

In organizations I've worked with that built this exact flow, they quickly realized their LMS reporting was showing zero attendance. To fix it, you either have to manually mark attendance in Docebo for every single session, or build a second complex integration that pulls attendance reports from MS Teams and pushes them back into Docebo.

The standard best practice is to use the Outlook invite to link learners back to the Docebo event page. When they click "Join" inside Docebo, attendance is automatically captured. 

If you absolutely must have the raw custom URL in the calendar block, standard Docebo Connect triggers don't always expose the custom tool URL out of the box. You will typically need to add an HTTP action in your Workato recipe to call the Docebo API (GET /learn/v1/events/{event_id}) and parse the videoconference_url from the response to use as your data pill.

Let me know if you want to dig deeper into the API step or the standard event-link flow.