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Question

Insight Visuals Not Available

  • July 20, 2026
  • 2 replies
  • 25 views

We recently went live with our Docebo environment, and I have been running into an issue with my Power Users and their ability to view insight dashboards. I have set up a Power User profile for my users that have the ability to view insights and nothing more. (No other PU permissions)

I also assigned them their individual groups as resources. I am getting an error that says “You can’t access this visual because the data is restricted. Contact the dataset owner to update the row-level security rules.” 

I did see in the Help Center articles that it can take up to 24 hours for permissions to fully apply to users after their initial login, but it has been over 72 hours for many of my power users. I had received this same issue with a test power user I created, but that test user has the ability to see all of my branches instead of a specific group. Is there something I’ve missed with a branch or group setting? 

2 replies

lrnlab
Hero III
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  • Hero III
  • July 20, 2026

Hi ​@MeaghanW I think you need to give them “View” access to the assets you want them to be able to see in Insights. The Insights permission alone would only give access to the app but not the data. See if that works.


  • Author
  • Novice I
  • July 21, 2026

This gave me an idea: I added the visible catalog as resources for everyone.
Looks like that actually worked! I didn’t realize that they needed the courses and learning plans as resources, I thought that was just assumed when visibility was set up.

Thanks for the direction!!