Is there a limit to the amount of users I can send notifications to?
Best Answer
Limit to amount of users I can send notifications to?
Best answer by lrnlab
No however the number of emails that can be sent at any time is limited so if you plan to send notificaitons to many hundreds or thousands of users, the process can take some time to complete.
+10No however the number of emails that can be sent at any time is limited so if you plan to send notificaitons to many hundreds or thousands of users, the process can take some time to complete.
Great, thank you very much
Actually if you are using the SMTP relay for sending messages, there is a limit…
The issue is that Microsoft 365 has a 30 emails/minute throttling limit, such that notifications directed at more that 30 individuals will not get delivered.
I was inquiring whether there was a way to stagger the send, but apparently Docebo does not have a native "staggering" or "batching" setting to specifically manage this rate limit. When a large volume of notifications is triggered, Docebo tries to send them immediately, Microsoft sees them as a spam event and they get throttled. The first 30 make it out and the rest are rejected permanently.
The fix for this is to use a 3rd party SMTP relay provider
Here is a link to more information:
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