Failed status not available and user failed notification

Hi ​@ChristineW,

What you are running into comes down to two platform architecture rules in Docebo: how course enrollment statuses work, and what actually triggers the test notification event.

1. Why the status stays "In Progress" (and why the notification isn't firing)

• No "Failed" Course Status: At the course level, Docebo only supports enrollment statuses such as Subscribed, In Progress, and Completed. When a SCORM 1.2 package sends cmi.core.lesson_status = failed, Docebo records the failed state and score at the training material level (which you can view under Course Management > Reports > User Statistics / Training Material Statistics), but because the learner has not met the course completion criteria, their overall course status remains In Progress.

• The Notification Trigger Limitation: The notification event Learner completed or failed a test in a course (Course.LearnerCompletedOrFailedATestInACourse) only triggers for native Docebo Test training materials. Because SCORM packages act as a black box to the notification engine, an embedded Articulate Storyline quiz will never trigger that specific notification—even when it passes a failed status and score to the LMS.

2. Recommended Workarounds

Before looking at custom integrations or webhook workarounds, have you considered decoupling the final assessment from the Storyline file? It might get you there without any integration overhead.

Option A: Move the final assessment to a native Docebo Test (Simplest & Most Reliable)

When I've deployed invigilated or compliance-heavy courses for organizations with similar requirements, the pattern that holds up best is keeping the instructional content in Storyline (set to track by slides viewed) and building the final graded exam as a native Docebo Test training material set as the End Object Marker.

• Immediate Notifications: Because it is a native Test object, the Learner completed or failed a test in a course notification will fire immediately to your Power Users/Instructors upon a failed submission.

• Attempt Locking & Resetting: In the Test options (Set attempt options), you can set Maximum number of attempts to pass the test to 1. If a learner fails, they are locked out until a Power User or Instructor navigates to the Course Reports tab and clicks the X in the Reset column for that learner's test.

Option B: Keep the quiz in Storyline and use Scheduled Custom Reports or Docebo Connect

If the assessment must stay inside the Storyline SCORM package (for example, due to custom branching or simulations):

• Scheduled Audit Report: You can create a Users - Training Materials custom report filtered by that SCORM object and In Progress status, displaying the Score and Last Access Date columns, and schedule it to email your Power Users daily. (Note: this is scheduled rather than real-time).

• Real-Time Alert inside Storyline: You can change the Storyline reporting option to Completed/Incomplete—or add a trigger on the Storyline "Failure" result slide—to either execute a JavaScript/webhook call (to a Docebo Connect recipe) that emails the Power User in real time, or instruct the learner to request a reset.

For full details on how each notification event is triggered and how to reset material tracking, check the documentation here:

• Notification events and conditions – Docebo Help

• Resetting the completion of training material – Docebo Help

Hope this helps clarify what is happening behind the scenes!