Hi Docebo community,
As my team has been releasing more training programs on Docebo, we’ve noticed an uptick of users with deactivated accounts reaching out to us with problems logging in. I wanted to see if other teams have an elegant solution for reactivating accounts, or suggestions on improving our process:
Right now it looks like:
- Email is sent to support about not being able to log into their LMS account.
- We reset their password to a generic temporary one.
- Use the “Send activation notification” option which includes the temporary password in the messaging.
- Email the user back saying we’ve reset their password and to keep an eye out on their account.
As we release more programs I envision the number of requests will balloon. It would be nice if users can request their accounts to be reactivated directly on Docebo!
Thank you in advance for any interesting ideas!