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Noticed in the mobile app a server error comes up when it tries to draw MS Office documents.

I’m interested in recommendations about the following workaround. I’m especially interested if anyone uses the following workaround to reduce the number of sessions for a course.We run several dozen events for a few high-volume ILT courses during each calendar year. Each course requires attendance at only one event.If we enter each course event in its own session, there’s a 1:1 session:event relationship but the session list becomes really long. That was the standard in our old LMS, but one of my team asked if we could break the wheel and consider the following:Each location could have one session of a course for the entire year, such as Worcester 2023 First Aid. Within that Worcester First Aid 2023 session, we’d list all the events for for that course and location in 2023.For example, classes on January 6, 20, February 3, 17, etc. each have their own event within that Worcester First Aid 2023 session.It’s

Has anyone found a way to establish defaults for WebEx sessions created by ILT events? For example, we often have attendees that are not as technically proficient struggle with VOIP as the default (and only option) when setup, so we are manually adjusting to allow for dial-ins on the backend (within the WebEx account). As we grow the number of events/sessions, that becomes increasingly manual to administer. And once an event begins, if you realize that step is missed, you can’t adjust in real time. There are a few other things like that which could be helpful to have controls over for WebEx events (notifications, etc.). Wondering what ideas others may have to streamline this sort of thing. 

I have to create a number of catalogs, each catalog will have 20-50 courses from my existing list of 400+ courses.Has anyone found a way to do this either via CSV or API? There is an api in the api explorer, POST  /learn/v1/catalog/course/batchthat seems to be the one I’m after but i am not sure how to configures the JSON with a list of courses,{  "items": [    {      "course_id": 0,      "catalog_id": 0,      "batch_item_id": "string"    }  ]} BTW what is the “batch_item_id": "string"I can do it individually with the POST    /learn/v1/catalog/{catalog_id}/course/{course_id}   1 course at a time and it works fine. any assistance gratefully received Thanks Gary  

Hi,I have to setup a learner’s training in Docebo, who has completed same courseA in external training. Is there a way to prevent the learner from enrolling same courseA in Docebo?Thanks,Liza

Ciao a tutti,Sono Massimiliano, milanese di nascita, comasco di adozione, emiliano di professione.la vostra azienda/il vostro ruolo nell’organizzazioneModula è una multinazionale emiliana operante nel settore dell’automazione industriale, con circa 1.000 dipendenti. Offriamo un prodotto di nicchia ad alta tecnologia, che permette ai nostri clienti di risparmiare spazi fisici, ottimizzare lo stoccaggio delle merci, e velocizzare i processi operativi. Dopo 10 anni, abbiamo circa 30.000 impianti installati in tutto il mondo.Sono responsa

I am looking for some clean and engaging home page layout designs for Learners, Supervisors and Admins.  I’m not a designer so it is always best for me to see examples and copy things that look good.  Does anyone have screenshots or links they can share to give me some ideas?

Hi!I’m not sure if I am doing something wrong, but I can't add "waiting list" in the Learning Plans. I have added "waiting list" in courses, but I don’t find how to do it in the Learning Plans.Please, someone could help me?Thank you :)

With the transition to (v)ILT courses, we configured all our courses as (v)ILT. In the course catalog, it is quite misleading that you can still filter on type. Now when you filter on “webinar” there are no webinars shown, even though we created webinars but they are all configured as ILT courses. Will it be possible, and when, for users to filter on the type of session: ILT vs. vILT?

Does anyone know a way to download a list of courses ideally with the headings? I’m sure it must be really obvious but I can’t seem to find an answer. 

I’ve been reading through the DKB, and can’t find a clear description. When running a learner report of course engagement, I see two metrics that I’d like a more accurate description for - Number of Actions Number of SessionsWhat is defined as an action? Is it any time the course is open regardless of training material? Is a session any time the open the course shell, or does session have a different definition? Thanks in advance! On a side note I loathe that this report exports training time in seconds. Given that we have to input things in a specific format, converting this number in our analytics tool is painful. 

Hey everyone, I am looking for some ideas for custom built pages with HTML on Docebo. Basically, we are looking to build a customer certification program and wanted to build a welcome page for the program landing page. However, I am not familiar with HTML and as a result not sure how to build a page like that with texts, images and buttons. Have any of you guys developed something like this for your training programs? An example of a welcome page: https://aws.amazon.com/training/badges/?nc2=sb_tr_bdg Thanks,Triparna 

Hi! I’m curious to hear how others have gone about collecting feedback from their users to understand what is working and what can be improved in their Docebo learning portal - from the learner’s perspective (referring to the overall experience rather than course content). Do you do this within or external to Docebo, and what does the process look like? Do you find this to be an integral piece contributing to long-term engagement and retention on the platform? Thanks!

Hello! Anyone been able to get custom Docebo Skills to work? We’ve been exploring Docebo Skills as part of a new strategy in bringing relevant content to our learners. However, I have not been able to get the custom skills to populate the AI channels (default and created) when following the instructions in the knowledge base. Has anyone had any luck with custom skills? We don’t have Discover, Coach, and Share, but are not planning to include any informal content so this shouldn’t be an issue.  Thanks!Tali

Hi Community,I have a question about when a manager goes to the My Teams page and enrolls one of their direct reports into a course. They see some of the courses with Suggested next to it. What does Suggested mean? How does Docebo decide what to suggest? To my knowledge I haven’t set up anything to say which courses are suggested, so this is something Docebo is generating. 

Good morning,Multiple of my Admins are running into issues with our credentials not allowing us to log in.   For our admin accounts, we DO NOT use SSO.  We log in directly and when we do, we often get the Error - Sign in not possible - Wrong Credentials Provided.  Check them and try again.  Yesterday, I had another admin reset my Admin credentials multiple times only to get this pop up.   We’ve been having issues in Chrome so sometimes we will log in with Edge and sometimes it seems to happen when I switch browsers.   When the password is reset, I’m then able to access the system.  I’ll go in and change the password and then at some point later, I get the same error.Has anyone else experienced this issue?

We have a User that Completed a course 9/3/2021.She took the course again yesterday, Completed it, but does not show a Completion Date of 4 Jan 2022. It is still showing Completed on 9/3/2021. Any idea why the last Completion Date is not showing? 

When a user fails checkout it sticks them in Waiting List purgatory where they can't do ANYTHING with that course until admin intervention.  This is for courses that allow unlimited enrollments. Is there any way to disable this “feature” so that if someone fails checkout, nothing happens instead of shoving them in purgatory?  Honestly, I’d love to straight up disable waiting lists for any non-ILT courses.   Thanks!

Hi everyone, I’m Roberto Moscatelli from the Docebo Support Team and I would like to share something about opening tickets to Help Desk.As Superadmin, if for any reason you cannot login to your platform, you can open a ticket from the Docebo Help Desk Page as well. To do it just go to help.docebo.com Then click on “Support” on the top right: 

WIth past LMSs, all course info would upload automatically when we uploaded the course package - course description, correct title, duration, etc. I am not finding that happening in Docebo, even with all settings correct in course package.  Any ideas?

Is there anyway to collect data on where users are clicking? What widgets they are accessing most often? Ideally, I would like to gain insights on what’s most used in the system to enhance our learners experience. 

Hello! First time posting here and trying to wrap my head around power users. We sell all of our courses and certification programs and would like to provide the option for our partners admins to enroll and purchase courses for their users. I’m not sure how to accomplish this with the power-user permission settings and hoping to get some guidance.  This community has been a tremendous help, thank you all for your contributions! 

We publish courses in three languages, and during implementation I was advised to use the same code for all 3 versions of a course to make it easier to report collectively. However, after using Docebo for a while now, I think I would prefer to use seperate codes for each language. If you publish courses in different languages, how do you handle the course codes? Do you use a common or a unique code? And in your experience, what are the advantages and disadvantages of each method?

I was browsing the Docebo University site yesterday looking for a course to send to someone, and came across this old presentation: ”Take Platform Design to the Next Level”https://university.docebo.com/share/asset/view/69It has resource files and many common requests. I know this has been mentioned in a few threads around, but thought it deserved a proper thread dedicated to it so it doesn’t get overlooked as much! 

Basically what I want is for external power-users to be able to buy 10 copies (or however many) of a course for their users as they like. Ideally through the platform and ideally with less intervention from me required. I can make the code by hand and I can run the charge by hand but I’d rather it be done automatically.