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Greetings everyone,Certain users in our system need an annual accreditation certificate. I am looking for guidance on how to provide certificates that display the latest completion date when users complete a course annually. Currently, the certificates only reflect the "original" course completion date.Thanks!Mike

Hi all, I’m getting to grips with the certifications and retraining app and I would appreciate if someone could help with an issue I have… We have a course that users complete to receive an accreditation. They are accredited for 1 year & then need to renew - luckily they do not have to redo the entire course! We have a shorter test that they can complete instead.  To test I have set up a certificate and added two test courses to it (one to act as the original, one to act as the re-certification) and I think that all works as expected. However even though the expiry is set to 1 year the option to RENEW NOW appears...  Is there a way for this option to only appear, for example, a couple of weeks before expiry?  It is not the biggest problem in the world - the user

Hello 👋 I’m hoping someone can help me with the following question. Can a power user create an ILT session or event that needs to be approved by an admin first . We have Departments that may want to host ILTs/ VLTs on a specific date for a branch , but we might not approve it due to other training schedule the same or other event (inventory ). I would like to eliminate the email back and forth and hopefully process all requests in Docebo.  WorkflowPoweruser A - Submits ILT/VLT for approval of training for branch managed by Poweruser B Poweruser B/ Admin - Receive notice , Poweruser B approves based on their business needs . Admin - Final approval and activate for enrollment , pre-work courses etc.  

Hi all, does anyone know if it’s possible to remove the unhide password field from the log in page? I have been looking into knowledge articles but can’t find the answer or the setting in advanced settings. 

A huge drawback (for me) of using APIs is that 95% of the endpoints want some ID that isn’t easily visible. Usually you have go to a different API to retrieve it. There are some endpoints in the API browser, like "Returns list of mappable fields for the data importer" under Manage > Users that just 'dump' info. This is very helpful.This leaves me with two questions1. Somewhat rhetorically - How come Docebo has hamstrung us like this?  Why not have a series of standard endpoints, themselves organized collectively instead of hidden all over the place, that provide the basic ID for all catalogs, all learning plans, all courses, all training materials, all sessions, all events, etc. This api-browser holds so many endpoints, many that I can't imagine ever using...but the simple, low hanging tasks are almost impossible to do.2. So, assuming that I can happen upon a list of IDs that I want to use, how do I keep that information so that I don't need to figure out how

Is there a way to run a report to find the average time taken for users to complete a course.  I need to devise a cost analysis per course.  Thanks

Hello,We require New Hires to complete Compliance Training within 45 days but allow Existing Users 60 days to complete the same training. How can we set different Due Dates for Courses based on the target audience? Thank you in advance for your help!

We have been using Certifications for required courses that need to be repeated annually.  We recently ran into an issue where out ability to access certifications or view them has completely disappeared.  End users and Superadmins are unable to see them anywhere.  The problem emerged sometime over the weekend (Jan 7 to Jan 8) Has anyone else encountered this problem before? Any insights or solutions would be greatly appreciated.

After reading through your comments regarding checklists I have a couple of questions.  First, Im still very new to the LMS Admin role and constantly learning new things. I have been toying with the idea of a checklist to be used for a list of courses, assets and milestones for a project manager role.  The idea being they would work through the requirements of the checklist as a way to prep for a project management role.     Is that how it should work?  I think I read that if you put a course into a checklist, I would need to duplicate the course for access through the course catalog as a stand alone e-learning course. True? Any suggestions? Thoughts? Opinions? 

Would love to see if anyone has figured out an automatic notification workflow here. Use Case: We have two Orientation Learning Plans get assigned on a learner’s hire date. Each course within the Learning Plan has a 14 day deadline to allow for a soft deadline. At that point, a notification goes out to the new learner and their manager about the assignment. We would, then, like to send reminders on Day 5 and Day 10 to the learner only IF the Learning Plan is not complete (it’s ok if we tie it to the courses). The language in the Day 5 and Day 10 reminder are slightly different. Then, we have past due notifications (using Notification of Digest: Course Has Expired) going out daily to the user and weekly to the manager. Questions: Is there a way to set up the Day 5 and Day 10 notification to go out incorporating Enrollment status and time from enrollment in the course? Could I use the

Can anyone help me to differentiate between “In Review” and “New Only” under the Assets to Review/Approve tab on the My Expert Tasks page please? I tested by approving and rejecting an asset, adding another expert to the Channel, but couldn’t seem to find a difference. 

Getting some resources together and excited to see everyone in tomorrow’s Community Coaching session, if you have not rsvp’d check out more info here: This month’s focus is taking our learning’s from the last time we got together all about the API Browser, and how to make it better work for you using a tool called Postman. If you have heard of postman but found it overwhelming, or concerned you were not using it right, make sure to join as we will be starting from scratch!Might want to download ahead of time here https://www.postman.com/downloads/ and set up a free account to sync your work :)In the meantime, if you have a question on your mind, let me know below so we can make sure it gets covered!Can’t wait to hang out live with e

I understand that Channels are intended for informal learning and more engaging interactions. But it seems like there’s no way to enable the “Ask the Expert” and “Mention” Settings when adding an eLearning Course to a Channel. I thought that’s the purpose for allowing to add a course to a Channel so that users can interact and comment on the course that we want to. My question is, then what difference it’s making by adding a course to a Channel? I can’t wrap my head around it. If there’s a way to enable the features (for a eLearning course added to a Channel) it would be wonderful!!!! 

Hello! Has anyone found a good solution to utilizing enrollment caps and waitlists for paid external courses? When testing the functionality, we found that to be placed on a waitlist, someone has to pay the full price of the course which seems unreasonable. The ideal would be they’re added to a waitlist when a course is full and only when they’re removed from the waitlist and enrolled in the course are they charged. Otherwise we’d be issuing refunds non-stop for those who paid to be on a waitlist but were never enrolled.  Currently, we’re utilizing an external Excel to manually manage waitlists for courses and it doesn’t seem like a sustainable solution. Is there a way to leverage coupons? Create a course that’s a waitlist itself? Any thoughts or recommendations are welcomed!

Is there a way to include the ILT location in an ILT report? I don’t see that field listed anywhere…..but I could just be missing it.

Do we have the ability to control content we deem as new instead of it being new until the user enrolls and starts a lesson? I’d like to have the option of showing content as New regardless if the users have taken the course or not. 

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I have a branch for each of our customer companies/organisations. I would like to report on which branches were created in 2023 (i.e. which organisations were added). Does anyone know if I can do this?ThanksClaire

We must have missed a step in the recipe to include the location from the Docebo Event Venue Location for the Outlook Calendar Event Location. Hoping someone that is using this connection could help guide us how to include it in our recipe. Thank you. 

I need my instructors to manage their own classes; however, they are not seeing their current sessions. How can I fix this?

Im new to Channels / Assets.  Im self teaching as well. I have created a channel, shared an asset to a channel. I have specified certain groups to see channels (Powerusers & Superadmin so far).I have assigned 1 user to my poweruser group.  I have added the channel widget to the poweruser page. When I log in as that specific poweruser, the channels are not visible but the widget is. I know  its permission related but Im at a loss.Please help me 

I have read through all the material on using equivalencies and I am struggling to figure out how to assign source and target. Here is my scenarioWe have a learning plan that includes an e-learning class that contains links to register for an ILT course that is not in the learning plan. hat we want to do is create an equivalence so that when the learner completes one of the multiple ILT offerings they are marked as having completed the e-learning class in the learning plan. This in turn will mark the learning plan complete. My question is How to I link them?Is this correct?E-Learning class in learning plan is set as a target for all of the ILT classes Each ILT Class is set as the source for the e-learning class?Or am I backwards and it should beE-Learning class in learning plan is set as a source for all of the ILT classes Each ILT Class is set as the target for the e-learning class?Thank

Looking for the easiest way to have all users to recomplete a mandatory courses on “Privacy Laws and the Workplace”. Its an annual refresh that all our employees are required to take each year. Ideally dont simply want to create another course with effectively the same content as this causes confusion for users knowing which course they are required to complete (despite clear instructions) Is there a way to simply add an additional SCORM course to an existing course and be able to produce reporting based on the version that was completed whilst requiring all users to recompleted the new course to be considered complete? Definitely dont want to muck around with resetting completions as these are required for maintenance of compliance  

Hi,Did anyone succeed in using the recent enhanced feature of Digest: Course has expired (manager) notification?I’m running a test case to observe the outcome of this digest feature, and I observed that this digest email triggers to the manager before the course deadline, not after the deadline, as per the below settings:Test Case: Need to send a digest email (on a weekly basis) to all managers about their employees overdue.Scenario 1: The number of days in advance is 2, and sending an exact day is “ON”.Result: Managers have received an email about their employee being overdue 2 days before the deadline date.Scenario 2: The number of days in advance is 2 and sending an exact day is "OFF.”.Result: Managers have received an email about their employee being overdue starting two days before the deadline date. Ex. If the d

Hi all,I am not the main user of our LMS however, I do dabble and have come across an issue that I need to fix.How can I setup an email notificaiton to our instructors to inform them they have been assigned to a training session?