Learn & Share

Hi! Does anyone have any best practices for certifications? Specifically we have a region of employees who have various courses that expire in 1, 2, 3, 4, 5 years. I have the certifications and notifications set up, but does a certification expiring automatically re-enroll them in the course?Besides notifications, any general best practices or tips so our power users and employees can easily stay on top of their certifications?thanks!

We currently use the automation app to update/bring across our user data from our HR system (MHR/iTrent) at 2am-ish every morning. This transfer includes new starters who come across as new LMS accounts on their start date.We were hoping to grant LMS access to new starters prior to their start date so they could complete certain elearning modules, but have been told by MHR that this cannot happen via the automation app as new starter records prior to their start date are classed as applicant records and will not be created in the LMS?From what they are saying, it sounds like a Docebo issue and they have suggested I raise this as an idea on the Forum.Before I do this, has anybody else managed to do this via automation? We do not want to create accounts manually as we are a Local Authority and have a lot of new starters coming over to the LMS every week!

In the User Personal Summary Report, there is total hours.However, when I extract training material time (sec) from Custom Reports, the value is much higher than the Total Hours in the User Summary Report.Suffice to say, I divided the training material time by 3600 to change seconds into hours. Despite this, the number I get is marginally higher than the total hours represented in the User Summary Report.For my account, total hours on the User Personal Summary Report is equal to 214 hours and 4 minutes. However, from the extracted Custom Report, my hours are around 608.I would like to know why there is variance between the two and if I’m making any mistakes in how I get my time?

Hello! My platform pulls in user data from our HR system, which we use to automate group assignment.Is it possible to create group conditions based on null, blank, or empty values? By default, the system doesn’t allow it, but if wonder if there is a sneaky workaround for this. Our contractors are entered into our system with null values. If I can create conditions based on null values than I could create groups to separate contractors and everyone else.Assign to contractor group if X field is equal to null. Assign to everyone else group if X field is not equal to null.

Has anyone else experienced issues with mass enrolling users into a Learning Plan and having a large portion of the users not getting enrolled into the courses within that plan?  I just enrolled ALL of our employees (2000+) into a compliance course learning plan that contains 3 courses.  It showed all users were enrolled in the plan, but when I looked at the individual courses, only about 1000 were enrolled into each course (same number for each of the 3 courses).  I was able to go into each course (thankfully it was only 3!) and enroll everyone from there.To go along with this, we also have a notification that should have gone out upon enrollment into that Learning Plan.  When we tested with a small handful of users, the enrollments and notifications worked perfectly.  But I have had a lot of people saying they never received the notification (which contained all the info and instructions about the required courses) when we did the mass enrollment.  I am wondering if those t

Is it possible to use the API explorer to remove visibility from catalogs?We have used API explorer to add visibility to catalogs, but we must now remove a group’s visibility from many catalogs.For example, “Branch A” users can see catalogs 1 through 100. We now want catalogs 1 through 100 to NOT be visible to Branch A. In other words, we would unassign visibility of catalogs 1 through 100 from Branch A.Is this possible with the API?Example of batch adding visibility:Thanks for any info!Kristen

If I create this mobile app… and then my company decides we need to use a different email address a different name can I change it?  I want to move forward with the app… but if I build something that can’t be changed later on I’m going to regret it… any idea if the email associated with the app and the name can be updated if needed later on?   

Hi - we have been running into a dilemma and have been working tickets (unfortunately for an extended duration) to try to understand why certain Go1 courses are failing to load for users intermittently.The usecase is that we use certain course materials “off of the shelf” that help to cover us in some regulatory spaces. When people take the course year 1? The course is marked as completed. Year 2? You need to do something to support getting a fresh training material again. Because if you keeping a persistent learning profile? A person will be graded as completing the course as soon as they open it (as the training material was completed in year 1).A prescribed approach is that we receive skinny SCORM files to help record the training for the next year so that the training material supported getting “knocked on the door again”….but we found that a few random folk continue to run into this fail to load/ user inactive error.I am sharing to see - has anyone else had

Hello all,We are working towards monetizing our content.  Our content is delivered both in e-learning and ILT modes. Currently the content is freely available to our audience (we are a startup).   I have been reading a few threads and it seems the way (possibly the only way) to go is to make use of the e-commerce app but there are gaps; e.g. managing payments outside Docebo.I would personally prefer to manage such payments outside the LMS.  Having prior experience with other LMSs, I am thinking credits here; not Docebo’s continuing education credits that had me briefly confused but credits as a form of alternate payment to buy courses, allocated as part of contract/licence etc.  Credits are then updated in the LMS for groups/branches of users and they can collectively use such credits to purchase content.We are considering the Subscription Codes app but the implementation/support seems a bit rudimentary; I don’t see any API support and I don’t even see UI

Is there a simple way to “unpublish” a course or do I need to actually archive them and remove them from all channels and learning plans?  I know I can flip them to “under maintenance”, but those are still accessible.  I would like to keep course info, but make it unaccessible to users. Thank you,

Hello Community, I’ve seen this asked a few times and the solution has been suggested to use the native URL - kinda works until you want to create content as an admin, then all the hyperlinks are not created with the vanity URL but with the native one which breaks the flow for end users. Has anyone managed to find a way to bypass the SSO page with a vanity URL redirect?

HI there,Does anyone know if we can set up Microsoft TEAMS breakout rooms participants in advance for upcoming courses.  It is really tricky to wait until everyone arrives into the class and then assign them to their groups.  If the course is small or if I could auto assign it isn’t too difficult.  But, we have some courses that have different teams that need to be together and I need to manually add each person to their specific room.  The way Docebo Teams is set up now, I can’t assign the participants until the class has started and the participants are there.  Has anyone been able to do this?

Hey everyone,We have been getting tortured a little bit with the SSO integrations of Docebo and ZenDesk.I wanted to share a deeplink that seemed to work better for us.So here is the thing - lets say you have your CSM and the support desk saying here is the link to the ticket….and maybe you are getting redirected to google to sign in? And you get yourself cross-eyed with it? Well - the trick is to get to the login screen where you manage your account directly.I am going to suggest to use this url (and not the direct url) so that it brings you to the login:https://help.docebo.com/hc/en-us/requests/Now that may seem like it is basic and documented? Myself and my team were hitting wall of trying to deeplinks from ticket numbers and were getting no where for a few weeks.Anyone else have a hack? I can tell you if you try to engage

I am trying to link to a specific lesson within a SCORM package that was created in Articulate Rise. Because of the way I am trying to do this currently, I’m getting stuck with an authentication token within the URL which expires. So the link is useless after a short amount of time. Since the user will be logged into Docebo when clicking the link, I was hoping to find a way to create the link without having that authentication token in there. Or, some way of automatically using their current auth token in the URL.What I am doing so far: opening up the course and the elearning package > copying the link address of the specific lesson: This gives me a URL of this: 

We often utilize the “invite to watch” in Coach & Share, but often, we wish we could narrow down our invite to specific groups and not have to invite everyone. On the flipside, not have to select individuals one at a time manually either. Is there a way to invite “groups”?

Hi allIn the new player the course syllabus displays down the left of the screen but each scorm module has the title and SCORM written underneath. Well none of users know what the hell SCORM is so I want to change it to read “Module”. I changed everything in the localisation tool I could find that had “SCORM” but it doesn’t update. Any of you clever people know how I can change this? 

Our industry requires our employees to successfully complete and be certified in HAZWOPER training. Right now, the Docebo Go 1 library does not have HAZWOPER training that satisfies the 40-hour and 8-hour requirements, so we have to use another content provider, JJ Keller. With this SCORM file provided by JJ Keller, we are unable to retrieve the certificate of completion at the end of the course, which our employees need to get jobs/include in their proposals. If you require employees to be HAZWOPER certified, what content provider are you using? How do they facilitate the training in Docebo and how can they receive their certification at the completion of the course?

Greetings! Can anyone share how to fully unenroll from a course as an Admin?I’m able to unenroll, but all the course content is still showing as completed.  Thanks!

We are using points and badges in our system as a way to track compliance and to build toward qualifications. FOr example to remain qualified a student has to earn X points.  We were hoping that one of the point activities could be attending or viewing webinars within an ILT course.  We created an ILT class, with one session and then multiple events. One session because attendees can’t enroll in multiple sessions.  We were hoping to generate points based on attending an event. However I can’t find a way to add any badging or points to an ILT event based on attendance, only completion of the course.  Has anyone tried to track event attendance with a point value?

We want to create an open directory, so that our users can search through the current student list and get information. Obviously people would opt in to what they want to share. Has anyone done anything like this? Or have you integrated an outside program into docebo to make this possible? 

Hi everyone, does anyone have any experience with sending a data from a shopify order to a HTTP Webhook on Connect via Zapier Webhooks?

Is there an option to unenroll users from a Session if they did not attend?  We continue to have issues where users were not able to attend the original session they enrolled in and it is a time consuming process to have to instruct them how to change or unenroll / re-enroll into a new session.

In our current project we have some optional ILTs. Some users may find it useful to attend sessions again after they’ve already completed one. Once they completed one session I want them to see all options again right away without having to click “Change session”Is it possible to auto-unenroll users from ILT sessions so they see the same thing as before they’ve enrolled into a session for the first time?

I want to create a certification “program” that provides a clear learning path for a group of learners to follow, but also allows for some choices in completing the required elements that leads to a specific “certification.”For instance, I want to be able to do the following where A-K are a mix of Learning Plans, E-Learning Courses and Instructor led courses.A+B+((D or E) or (F or G))or(H+I+J)+K = CertificationThis would allow a more consistent global structure, while still allowing for some regional differences in our business.is there a way to do what I described?

Hello Community,We are prepping to move to Docebo in the next couple months. I was curious if anyone is using the Central Repository to store training manuals or performance supports documents like job aids. Most documents would be in PDF format. Currently we are storing these types of documents in SharePoint. Thank you in advance!