Learn & Share

Hi everyone, A questions has come up recently about whether or not it is possible to view the documents uploaded to an Assignment training material after the user’s enrollment has been archived.One of our uses in Docebo is to keep track of certifications and safety checks, some of which are physical and tie them to a course completion. For example, someone is trained on a piece of equipment, they are evaluated by a trainer, and then upload that completed document to an Assignment as the final step before being certified. Course completion then triggers a certification, certification’s time expires, rinse/repeat.The problem we are finding is that there does not seem to be an obvious way to view the actual physical document that was uploaded after enrollment is archived. So for example, if someone re-certifies, their old record is archived. We can always establish that a, archived course is assumed to be complete, but that’s not always true and if we were put into a situation where we ha

Hello Peeps, I have been asked to add a course certification to an existing course which a number of users have already completed.Will the date of certification renewal (set for 365 days) align to the date the user’s course completion date automatically?ORWill all users who have previously completed the course have the date of certification renewal set to the date the certification was added?

Hello - does anyone know of a way to automatically assign a user to license automatically?   We have several branches that have purchased unrestricted/unlimited licenses. Daily, we add new users to the licenses purchased by each branch. We would love a way to automate this. Any ideas? 

Hi Docebo Community,We’re launching our Docebo platform soon and I have a question about calendar functionality.We want learners to see ALL company-wide events in one place within Docebo, including:ILTs (in calendar) Marketing webinars  company-wide summit Is there a way to add ‘external events’ with a registration link to the learner calendar in Docebo? 

Is there a way to create a catalog using categories so that I don’t have to select course by course?

I’ve been searching for a more recent question/discussion/idea about VILT notifications, but the most current I could find is from a year ago. We have recently gone live with Docebo (end of May) so we’re still getting used to the platform. We only just started using it for ILT sessions - specifically, VILT sessions. We’d really like to use Teams, but our IT team is struggling getting Docebo’s help fixing the issues with Teams (it’s been set up but isn’t working). So right now we’re depending on Zoom. Zoom works great, except that our company’s Zoom account requires a passcode for all meetings. There is no way to communicate this passcode in the email notifications. There isn’t even a way to communicate that it’s a virtual session! How do we get around this? If we have to start sending a manual email to participants for every VILT, it’s going to become cumbersome very quickly. The notifications don’t have any shortcodes at all for event details, which is extremely frustrating. The sessi

Hi,I am trying to create an onboarding dashboard for new staff. There are ILT courses with several sessions. If I use enrollment rules it will enroll user into the course not in the session. Is there an option to enroll learners into the latest available session of an ILT using enrollment rules? Thank you!

Hello everyone,!My team is new to Docebo, and we are working on a training plan that includes many courses, both eLearning and ILT sessions, delivered over a 2.5‑week period. I’ve attached a sample that shows how our day‑to‑day training plan is structured. We’ve had several brainstorming sessions to determine the best way to manage reporting and attendance.Currently, we run all training sessions through Microsoft Teams using a single meeting link for the entire 2.5-week program. As each eLearning course is scheduled, we allocate class time for learners to complete it either during the session or during flex time. We take attendance using the Teams attendance report, and we need to know which specific courses each learner was present for so we can identify what they missed and ensure they attend those sessions in the next onboarding class. The ILT trainings have been added to Docebo as individual curriculum items.Does anyone have a similar onboarding training plan? What is the best way

Hi, I am new to Docebo and we are in the middle of implementing Docebo.  Part of the implementation we have integration between Udemy and Docebo.  As in Udemy we have courses in various languages, we want to pull only English courses from Udemy to Docebo. Is there anyway to do this?

Blocked course progress for some users – xAPI/Rise with Mighty extensionHWe're experiencing an intermittent course progress issue and hoping someone has run into something similar.We have courses with multiple stacked modules. For a small but notable number of users, the course fails to progress after completing a module, the majority of users have no issues at all.What we've tried:- The original files were large, so we swapped embedded MP4s for Vimeo-hosted videos to reduce size. This helped, but the problem persists for some users.- We've had affected users clear their cache and re-enrolled them, issue still occurring.These are xAPI files exported from Rise using the Mighty extension.Has anyone encountered this? Any ideas on what might be causing it or where to look next would be really appreciated!

We have a standard in all of our products that help is surfaced from a question mark icon on the main navigation header. We have long wanted to customize this but ran into limitations on old UI. Curious if anyone else has tried to implement a custom button on the navigation bar or even top header to launch a new page. 

I have set up an automated group using a primary position set i.e. all our housekeepers belong to a housekeeping group. I then clicked the remove deactivated users tickbox in options but it is still pulling through deactivated users. What can I do?

How do you send reminders to users to complete compliance training? Is there a system setting that can send reminders at set intervals to incompletes?

Hi all - I am in the early stages with Docebo and have found reading through posts in the community to be helpful during implementation. Our first use case is new hire orientation, which is a mix of recordings and live Teams trainings with multiple departments. We are working to get integrations set up in Docebo Connect.With launch on the horizon, I have started discussions with stakeholders on future LMS use cases and what content to pull in from departments across the firm. I would love to set clear standards and expectations to ensure this is a clean process. If you are willing to share how you approach these items:What content quality standards do you set up front (branding, format, objectives, ownership, review cadence)? What sort of content request process do you use? Do you handle most content uploads through your team or do you let individual departments handle their own uploads? Have you found it helpful to designate power users in early conversations with departments? What do

Does anyone have a proven code that will remove the Coupon option at the checkout using Stripe for eLearning transactions?

Would anyone be willing to share ideas or what you included in your check out Terms and Conditions using Stripe as your gateway?

Hello Community!Does someone know how to change this picture? Thanks! 

I am looking for an API that takes a user's UUID as input and returns all the courses they are enrolled in, along with the enrollment status (subscribed / in_progress / completed).We have tried the following endpoints but none gave the right output:GET /report/v1/mytranscript — returns data for the currently authenticated user only, does not accept a UUID to fetch another user's dataGET /course/v1/courses/enrollments — permission denied even when called with an admin tokenGET /analytics/v1/dashboard/branches/users/list — returns all users in a branch, cannot be filtered down to a single specific userIs there an official endpoint that accepts a user UUID and returns their complete enrollment list with course details and status? Any help or workaround is appreciated.

We’ve created a course that is peppered with required knowledge checks authored in Rise 360. When users complete the course, they are unable to review the content of the course without resetting the course (which is expected). So, we’re thinking the required knowledge check content prevents users from viewing content unless they retake the checks? If anyone has similar experiences, please verify this behavior and if there’s a workaround, please share. Thanks! 

Hello everyone! I am using this endpoint: /learn/v1/lo/batch to batch import learning objects into courses. Is it possible to also update learning objects, either through that endpoint or another? When I try to update them via the endpoint mentioned above, I get this error:Provided Training Material name {name} already exists in course with ID {id} Any help is appreciated. Thank you!

Hey, Is it not possible to complete a recertification on the mobile app GoLearn? Most of our users use the mobile app to complete their learning and recently a certification expired for them so they were notified to recertify it. But there is no option to on the app, you can see that the certification is expired and needs recertification but there is no option to do so like there is on the desktop.Is it not possible to complete recertifications online or am I missing something ?

This is re: Team Members. Can a manager field have multiple values? (For example, if I need to create a user who reports to both Cookie Monster and Elmo.)It doesn’t seem like it’s possible to do this, but I wondered if maybe I’m just using the wrong separator?Thank you very much for your help.  

We recently joined Docebo and are excited to be here! We are hoping to tap into the collective wisdom of this community around a challenge we are facing with Extended Enterprise.Our SetupWe have multiple enterprises set up to support our various acquisition companies. The primary purpose of each enterprise is to maintain brand consistency for those companies post-acquisition, meaning each enterprise has its own unique logo, branded look and feel, and unique URL. Outside of that branding distinction, all enterprises share the same course catalog, learning plans, and instructor-led sessions.The ChallengeBecause our only real difference between enterprises is the branding and URL, we are running into a significant issue when it comes to marketing courses to our entire population across all enterprises.A great example: we run a recurring live session series where we send an email communication the day before to remind people to register. The problem is that each enterprise generates a diff

Dear Community,We are currently setting up some new groups. At the moment, we need to add users manually, as they do not share a common attribute. We hope that at some point we will be able to create automatic rules. That being said, I noticed that it is possible to add users manually to an automatic group.My question is: Does it make sense to select an automatic group now, even though it will need to be managed manually for the time being, with the hope that we can eventually convert it to a fully automatic group?Or would it be better to select a manual group for now and later rebuild it as an automatic group? What would you recommend?Thank you.Best regards,Dominik

When we go to the certificates section and click on the “Issued Certificates” icon, a pop-up appears.In the course dropdown menu, you can only scroll through the list; you cannot apply filters or enter a course title. Since there are many courses, it takes a long time to find the course associated with the certificate we need to delete and/or reassign. Does anyone know if there’s a way to speed up the course search process? Quando andiamo nell'area certificati e clicchiamo su icona certificati rilasciati compare un pop-up.Nella tendina dei corsi è possibile solo scorrere, ma non è possibile far filtri, inserire il titolo. Avendo molti corsi è un processo lungo quello della ricerca del corso a cui è leagato il certificato che dobbiamo eliminare e/o riassegnare. Qualcuno sa se esiste un modo per gestire più velocemente la ricerca del corso?