Learn & Share

We are using Channels to provide targeted instruction to groups of users. The content in each channel is curated to that specific set of users, with specific job roles and access.  Currently, when a learner is viewing an asset in their assigned channel, there is a “Recommended Next” panel displayed.  And it is showing/recommending assets that are NOT IN THE ASSIGNED CHANNEL. How can I disable this?  I cannot have leaners accessing information that does not apply to them.  For instance, User Guides and tutorials for our Power Users on the platform.  They have different Power User profiles.  I don’t want my Schedulers to be recommended to view the Course Development assets.  It is confusing to the users.  Is there a way to either (1) hide this Recommended Next thing or (2) lock assets to channels so that if you’re not assigned to the channel, the asset isn’t visible in the Recommended panel?Thanks! 

We use an additional user field that captures whether a user "manages others" using a Y/N dropdown. This field is updated nightly via SFTP reporting.We’re looking for a way to identify users whose status changed from 'No' to 'Yes'—specifically, users who did not manage others yesterday but do today.Is there a recommended method or built-in functionality to help us track this kind of change between nightly updates?Fingers crossed - Thank you in advance! 

We are just setting up our plat form and have linked stripe for our e-commerce.  The platform only allows you to put in a VAT inclusive price.  Does anyone know how to make the email confirmation into a VAT invoice?  I cant see anywhere to do this in Docebo so am assuming it would be in stripe, but I just cant see it.

Connect Calendar invites are working for ‘normal’ ILTs.There are no errors showing in the Connect portalWe have created some Learning Plans and enrolled users onto the Plans. And have set up notifications to inform them of such - Users go into the courses within the plans to pick the session they want to attend - all good so far, but then the Calendar invite does not send? Is it because it is part of a Learning Plan?Or because of the notification? Can anyone help me understand what I need to do to fix?

I want to switch these two items. Does anyone know if that is possible? 

Hi Docebo Community,I’m trying to better understand how the AI-driven skill suggestion works in relation to job positions within the platform.For example, when entering the job position “Payroll Analyst”, the system suggests some skills that seem quite irrelevant, such as “Food Counter Management”. This kind of mismatch raises questions about how the AI determines which skills to suggest for a given role.All skills set are available to everyone   All custom skills Connected with AI based channel

My Power User permissions work fine, but each night the profiles are detached from the UsersThe title and structure and permissions remain, but I have to reassign to users each morning. What am I doing wrong?

Hello all, When I enter in the Insights option, the dashboards did not appears.It´s not a user problem or platform problem. I cleared the cache, used two internet Browsers (Chrome   and Microsoft Edge) , without success. Any tips about it?   

Hello,We’ve been experiencing an issue and we’d like to know if this is happening to anyone else. We have a ticket in, but no resolution yet.We have noticed that around May 15th our new users that come in via SSO from Okta, are getting added to the platform, except they are not being added to any of their automatic groups. There are two major issues we have identified here.If a user is not added to the appropriate automatic group(s), any enrollment rules that should happen when a new user is added to the automatic group is not firing. We can manually add the users, but that defeats the purpose of having the automatic group and it also takes up a lot of our teams resources.  If we have scheduled reports based off of automatic group(s) instead of branches, then the reports do not have the expected data. We have nearly 30k users in our platform and if we can’t get automatic groups to work correctly, we will have to spend all our

Hi!Does anyone know if there is a way to copy/duplicate catalogs? Thanks,Joni

I am having an issue where one Power Users (P1) is unable to impersonate another power user (P2). Power user 1 has been assigned all users (this includes P2) and has been given the permission to “Impersonate the assigned users.” Anything I’m missing?

We have a power user profile that we use to purchase courses on behalf of other users when they are using a PO. (Long story short, we use a coupon to enroll them).This power user profile has been assigned a branch and all descendants of this branch as a resource because, we want all of the users in this branch (regardless of when the profile was added, and who created it) to be visible to the power when purchasing a course for a user. Well we ran into an issue where the power user could not purchase a course for any users who were recently created in that branch (they got an error message saying the user didn’t exist). I thought a Branch was a dynamic resource, so if it was assigned to a power user, they would be able to see all profiles that are added to that branch.  Am I incorrect in this thought process? Or has there been a change to how the Branch resource works?

Hello everyone,We used subscriptions within Docebo where we assign licenses to groups of users and they get access to a number of catalogs.  I am trying to pull a report of a group of users to show their progress to stakeholders - but in the report I can only see those users who have enrolled into a course.  I want to see users who have a status of “Subscribed”. Is this possible? Am I overlooking something?Thanks in advance! 

Hi All.For  auditing purposes,  I need to include the course description and the learner's signature on the course completion certificate. I noticed that DOCEBO has an interface with Docusign.( https://tray.ai/connectors/docusign-docebo-integrations)Have any of you implemented this integration?Is it possible to insert the Learner signature in the course completion certificate? As for the course description, the ideal would be for the certificate to be printed on both sides. On the front, the certificate itself, and on the back, the course description. We haven't found a solution.Any tips? Regards,

Dear community, Does anyone know the “Docebo Content Classic” (or Marketplace) content library (see screenshot attached) and has or is working with it? If yes, how do you or your learners like the search - or rather filtering - functions and/or the structure, where the content can be found? We are using and publishing content in 3 languages (GER, FRA, ITA) and whenever I filter for only German content in their library, the search result show me first countless English contents before any German content.  Our learners have “completion of 30hrs e-learning content, p.a.” as annual objective and they are told, to find content themselfes, according to their personal objectives. Thus, if they loose too much time searching for useful content, they will take to the barricades.We took up this issue with docebo and their reply was - and here I quote “Support has informed me that, at this stage, the search behavior in the Marketplace is not considered a malfunction but rat

Good afternoon everyone.   I wanted to make everyone aware of a big big bug in the system.   We found from a customer that is a power user that also is an instructor on an eCourse or ILT/Webinar that they can added, delete, modify any training material to and in the course.   Thus someone who should not have any rights to build out a course now has the power to change the course or virtually remove all of the training material in the course.  As a note, this “Feature” ie BUG is not documented anywhere.  We need to raise this up to Docebo management as this is a major violation of  permissions.  We need to have people reach out to support to help drive a fix on this as this is a dangerous situation and needs to be fixed immediately. Please reach out to me if you have any questions Eric VanAuken

Hi all, Following on from a related Open Badges thread, I’m very interested in other user’s experience trying to integrate Docebo with the Credly, so course and/or learning plan completions can trigger the issuing of a digital badge on the Credly platform. About 12 months ago, I was told that Docebo wasn’t going to create an integration path with Credly, so I have manually issuing Credly badges when I get notifications that a course or learning plan has been completed. I’m excited to learn from that Docebo is now working on an integration. @felipe.hernandez - is there any indication on implementation timeframes you can share? In the meantime, I’m interested in any information from

Hello Wise Community,We recently selected Training Orchestra to help us manage scheduling for our growing hybrid offerings. However, we’ve encountered an integration challenge: Training Orchestra does not support Zoom, and we currently use the Zoom V3 integration.I’m wondering if anyone here who also uses Zoom V3 has found a workaround that allows Training Orchestra to function successfully in your environment?Appreciate any insights or experiences you can share—thank you!Warmly,Cat

I have created a new page in which I want to include the HTML/WYSIWYG widget.It’s going to be a simple list of headings, text, and links which I spent some time formatting so that the font, size, padding etc looked right. While I was between ‘Composer’ and ‘Desktop Preview’ it all looked how I expected it as I made the amends.However, when I clicked ‘Save changes’ on the page level it had changed the HTML itself which ruined all the formatting that I had written.Granted my HTML knowledge is fairly basic, but is that supposed to happen? It is incredibly frustrating that it breaks when you save it.

New and in build phase. How do you upload a link from YouTube to the central repository each time I try it says URL incorrect - and it is correct - what am I doing wrong ? 

Good afternoon, hoping someone out there might be able to help! We run bi-weekly corporate inductions with 6 different groups with different maximum enrolments. We have put the induction as Session, and then scheduled the different groups timetables as Events. As the groups all have a different capacity for numbers all the events also need to reflect this, is there a way to have different maximum enrolments for each Event?  Thank you!

Hi folks so I have setup an HTML widget with a flexgrid in it and the elements within seem to be doing the right thing - but the HTML widget container puts a scrollbar along the side instead of resizing when I adjust the browser window size.This is what it looks like at full-screen:Not too shabby.But when I pucker the browser window, I cant get the container to scale and so it puts a scrollbar along the side of it…so I land up with something like this.Flex-grid is flexing but the widget isn’tIf you can pass along any advice I would appreciate it.Here is the css snippet:/* Scope everything to j

We have eLearning modules that need to be renewed on a annual basis, every two years etc so we have certifications for them. Users get notified 4 weeks and 1 week prior to the certification expired date and 1 day after it has expired. All notifications include the link to the certifications page in the system. I then go into the system a week later and archive the completion if they have not completed it yet this is so it doesn't show as complete moving forward again they receive a notification.I have noticed some users certifications are not automatically updating but their completion date is in the actual course. I have looked at everything and I can’t find a common reason for it. Most of the courses and learning plans have validity periods set but they have soft deadlines so this shouldn’t affect it as far as I am aware.Has anyone else experienced something similar or know why this might be happening please?If I can’t work it out my only option is to download

Hi all, Complete CSS beginner over here but I’m loving reading all the posts about how to customise your platform using CSS. I’ve rounded all the edges of our widgets which looks awesome and now I’m looking for how I can round the edges of the course icons (screenshot of what I mean attached)?! I know it’s possible but I can’t quite work out how to do it. Could someone help?  ThanksSarah

Hi everyone!We have a set of courses that everyone gets auto enrolled onto as part of our “Essential Skills”.  Recently, I’m noticing people who should have already been enrolled onto the course showing as being enrolled on the course more recently. For example: one course has an existing colleague (who should already be in the system) was enrolled onto the course yesterday.  I’ve seen this a few times recently on a number of courses.  I have never noticed this before as usually the most recent enrolments on the course are the people who’ve joined the organisation.The only thing I can possibly think of is that the person has clicked “renew now” and it’s literally reenrolled them into the course, but that never used to happen.  Is this how it is now, or is there something else I should be concerned about?Thanks for your helpKeep safePaul