Learning Plans & Certifications

We have what I think is a unique issue regarding Learning Plans and validity periods, and we’re stumped. We have a learning plan with 19 required courses. The 12th course is an ILT, courses 13-18 are SCORM files that contain quizzes, and course 19 is an assessment where they’re required to upload exercise materials. The issue is in using the validity dates as due dates. In our old system, courses 13-18 (SCORM quizzes) were released only once the ILT had been attended, and they had 2 weeks to complete them. Once they completed their quizzes, they had 30 days to complete their exercise. We’re struggling to replicate this in Docebo, because when a leaner is enrolled in the learning plan, they’re enrolled in all the courses at the same time. We’ve found that that’s “starting the clock” on all of our validity periods as soon as their enrolled, rather than when the prerequisite course in the Learning Plan is complete. Because of this, learners are getting alerts saying their exercise is due

We have eLearning modules that need to be renewed on a annual basis, every two years etc so we have certifications for them. Users get notified 4 weeks and 1 week prior to the certification expired date and 1 day after it has expired. All notifications include the link to the certifications page in the system. I then go into the system a week later and archive the completion if they have not completed it yet this is so it doesn't show as complete moving forward again they receive a notification.I have noticed some users certifications are not automatically updating but their completion date is in the actual course. I have looked at everything and I can’t find a common reason for it. Most of the courses and learning plans have validity periods set but they have soft deadlines so this shouldn’t affect it as far as I am aware.Has anyone else experienced something similar or know why this might be happening please?If I can’t work it out my only option is to download a report on a weekly ba

We want to automate the creation of our LPs via the API. The only endpoint we can't find is for the option to display the learning plan in a catalog. Can anyone help here?

HII set up a certificate template with a background image and added three codes - user name, course name and date.  When the certificate is generated, there is a gray background behind the text. Is it possible to remove the gray background?Also, the date format appears in US format. I’m in Canada where the proper date format should be: YYYY-MM-DD or DD-MM-YY. How can I change the date format to something other than US (MM/DD/YY)?Thanks much, Marion 

Hi all!  I’m wanting to upload certifications and retraining records via a CSV file. It appears to work, but when I go and check my transcript the certification isn’t anywhere. I get no error messages. I’ve attached both the spreadsheet and the Import schema. Any ideas?Thank you in advance. Sarah

Hi all. I told my manager I could create a certificate for him by EOD. Normally this is not a boast but today I’m losing my mind trying & retrying this. I’m using a landscape design, in a table so the text can be set to the right so that we can have an image on the right (a background image, it’s not part of the html.) It runs almost 50% of the width of the page, so the text should begin just to the right of it.The issue is that I can either have the text cover it, or be either partially or entirely not visible. If I move the text far enough to the right to not cover the image, then either several phrases are removed or it’s not visible at all. I must have tried this at least 30 times by now, never getting close to what I’m looking for.here is the code I’m using:<table style="padding-left: 300px; width: 100%;"><tbody><tr><td><p style="text-align: left;"> </p><h1 style="text-align: left;"> </h1><h1 style="text-alig

Hi everyone,I'm seeking input from other customers regarding certification renewal workflows.Current Setup:Learners are initially enrolled in Course A during onboarding (30-day soft deadline) Annual recertification is required one year from the completion date A Certification has been created to manage this process Automated email notifications are sent 30 days before certification expiration Learners have flexibility to renew anytime before expirationChallenge:When learners click the "Renew" button, two issues occur:They receive the default course enrollment email They see conflicting deadlines: Course shows a 30-day completion window Certification expiration email indicates next-day expiration (e.g., if the learners waited until a day before the expiration date) While we know Docebo is working on redesigning the Certification & Retraining app, I'm interested in learning how other customers are managing this situation in the interim.Thank you for sharing your experiences!Ziv

Hi I’m trying to download the certificates in a course with 100 or so attendees. So far I can only figure out how to download each certificate one by one. Is there a way I can download a batch of certificates in one go?

To receive a certification, I want users to complete 3 courses.If I put all 3 courses in a learning plan and assign the certification to the LP, will users be required to complete all 3 courses to receive certification?Thank you!

We recently started using the Certification and Retraining area more extensively.  We have several Certs set up for Anti-Harassment Training (different certs for employee vs manager and state specific options), which were set up in February.  I manually uploaded certification records for those who had prior valid completions in early March, so that they would get notifications of their upcoming expirations starting in April and beyond.  I created a brief procedural training explaining how certifications work, and what to do to renew them. Since then some of the records have updated without issue as our team members go in to renew them, but I’ve found a handful of other individuals who have enrolled in and completed the most current training option and their records have not updated.  I can find no discernable difference on the system between those who are updating correctly and those who are not. In these instances there was a “retired” training that is now under maintenance and cannot

Hello,I am changing an onboarding dashboard from catalogs to channels for new sales engineers and wish to enable self-enrollment in learning plans for the users. Although the users can view both catalogs and channels, when I modify the dashboard to display only the channels, the learning plans become invisible. Am I overlooking a setting?

Is there a way to issue a downloadable Certificate if the course is completed in Docebo, but graded manually? So, we cannot link it to the course directly.

Hi everyone!I am looking for some advice regarding recertification.  Currently we have two different courses running alongside each other that have a 3 year cycle of renewal.  One is an older course and one is the newer version.  Let’s say it’s Course 2021 and Course 2023.  We still have people on Course 2021 because it’s not yet due for renewal, and all new people do Course 2023 since we moved over to a new supplier at the beginning of ‘23.  This has been okay for a bit, but it's starting to confuse managers and reporting because those on 2021 have been enrolled on 2023 ready for when they need to renew.  These old courses are locked so when renewal happens they need to do 2023 and only have access to this.  However, I recently learned that you can archive and unenroll people off courses so I was going to do this for 2021, but when I action this it doesn’t like it because we have them on a learning plan.I guess my ideal outcome was to keep the person’s previous completions and move th

Hi allCan someone please provide a solution here?Users complete the online module and a skills assessment (observation checklist) which is marked by a DM marking the course as completed.Users must complete the course annually. If they have been working and using the skill, the observation checklist (OC) does not need to be redone.Issue: The course remains marked as "in progress" and users' names remain in the DM's To Do profile for the observation checklist. Solution?  How do I create a duplicate course specifically for annual recertification without the observation checklist, so when a user selects renew now on their tasklist they land on the correct course?Thanks  

Hi learning experts.i’ve got a user who needs a certificate that displays the average time for a course in the following format: “Average completion time: n minutes”. I thought this would be a slam-dunk, but it is frustratingly unobvious & possibly impossible.I can get “15:00” showing as the average completion time using the [medium_time] tag, even though it’s set up on the system as “00:15”. i can get just the minutes from the actual time, but we don’t want to use actual time, otherwise some folks will be showing days if they started a training & just left the tab open on their computer or whatever.but does anyone know if there is actually a way to get “Average completion time: 15 minutes”?

We're starting to implement a learning plan in Docebo and the regulator we're partnering with requires that the certificate includes a unique identifier that follows this format: AA123456 (company code and then a unique 6 digit number).Based on what I'm seeing in Docebo, the certificate # is in the format of LP1, LP2, LP3, etc. Anyone have any ideas for how to give each user a unique identifier that follows the required format? It doesn't need to be the certificate # per se (though, if we could update that format, that would be great), it could be a unique user id or some other field that we could print on the certificate that's associated with that user. We also need to include this number in the report we generate.Anyone have any thoughts?

hello - we’re looking to bulk upload multiple PDF certificates to our LMS to prevent us manually uploading them in the front end.Is there a way we can do this?

Is there a way to add external training AND have it generate a certificate for that courses, without adding an actual course they have to complete?   For instance, if my instructor is on site facilitating a class in person, can he later upload the list of students and have a certificate generated without them logging in to the course?

Hello,Is it possible to display a user’s certificate directly on their home page, providing a quick and convenient way to access it without navigating through “My Activities” to view courses?Additionally, how can managers view certificates for employees who have earned them? Could this functionality be set up through a report, allowing managers to easily pull up individual certificates as needed?I’d appreciate your guidance on these questions. Please let me know what options are available.

1. What specific problem or challenge are you facing?*We have several certifications set up using the Certification app. Some users click the RENEW button every time they want to work on the certification. It resets their certification status every time.2. What outcome are you expecting?*I have already updated the notification about each certification and added additional explanation to the certification description that the RENEW button should only be clicked one time for the renewal process. I would appreciate that the RENEW button is greyed out once the certification is renewed and will be enabled back few months before the next renewal.3. How will this feature impact your business and/or industry?*This will save our support time and create a better customer experience with the certification that are always sensitive programs.4. Examples / Screenshots / Mock ups (if applicable)I do not have any mock ups.

After I am manually changing everyone's course to complete, their progress is still showing as 0%. Is this just because its calculating assignments with the course? Is there a way to maybe hide progress %?

We are looking into proctoring options for some of our exams housed in Docebo. We are considering both integrated and non-integrated proctoring options. What proctoring service do you use with Docebo? Would you recommend? Do you use API to integrate? Any and all input would be appreciated!

We are currently requiring proctored exams for our technical industry certifications. This process has been a nightmare for us to manage. If anyone can help us simplify the process and streamline it both for the exam taker and for ourselves it would be incredible. Requirements:3rd party proctor can view exam taker’s environment and confirm identity Exam taker cannot access exam at any point without proctor present Exam taker can make multiple attempts Current Process:we receive email from exam taker letting us know they would like to take the exam exam taker schedules with proctor** issue them a subscription code (given to proctor) exam taker logs in via proctor portal then launches docebo enrolls in exam via subscription code takes the exam and submits if second attempt needed, must email us I record score, reset exam objects, and unenroll exam taker exam taker schedules with proctor** and process starts again from there

Hi everyone, Have looked everywhere for an answer to this, but have not been successful. We use a play button thumbnail for all our eLearning. However, we need to make adjustments to the play button, but as far as I can tell, we can’t replace an existing thumbnail?  Is the only way to replace it, by deleting the old one, and uploading the new one. Then have to go an replace it on all eLearning content?

Hi all.I’m trying to remember how to give Power Users administrative rights to a certificate template. I know it’s a needlessly complex process, but I thought I knew how to do it. Either I don’t recall at all, or it’s no longer working, or it’s not working on the Sandbox. Because I went to test something on it & I cannot get a PU to see the cert they created at all.I thought that you had to assign the cert to a course they could enroll in. then once they completed the course & received the cert, they could also access it as an administrator & assign it to other courses. But this has failed on me several times in a row.Am I missing something or it just not working altogether?Thanks,Nate