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Hello! Been working on a project to make content more accessible to our learners, with an emphasis on those who may need additional support. While working in Docebo, I’ve reached out to the Help Desk to find out that while subtitles can be added, there is no way to turn them off yet. Looking for any suggestions from anyone on other ways written text can be provided or even downloaded by learners from the LMS. I tried to attach downloadable transcripts by uploading a file as training material, but the process to download from a learner’s pov was rather awkward. 

Hello Community. So I have to renew my SSL certificate for my custom domain for the first time. I am not very technical so this process is not entirely clear to me so I came to the experts for help. Do I understand the steps correctly:Download the cert files for the renewed certificate Under Advanced Settings, under HTTPS, click to Remove Certificate I then reupload the new cert filesI am assuming the system will be down the minute I remove the certificate. As such I plan to do it off peak hours. Does anyone have a more formal procedure for this type of system maintenance?Thanks!  

HI All,  We have just launched our Docebo platform and as part of our reporting procedures we would like to know the date a user first accessed the system. We can find last access but that doesn’t tell us how many individual people have logged on to the system for the first time since we launched.If anybody knows the answer, please put us out of our misery.Thank youPhilippa & Lorraine

For those that tuned in to the August Release webinar, you knew these were coming!  If you missed it, we have the recording ready and waiting for you. If you’ve ever attended one of our monthly webinars, you know we take your feedback seriously. We conduct a quick 2-minute survey following every webinar to understand your likes and dislikes. One consistent point of feedback we continue to hear is that you’d like us to spend more time on Q&A. Moving forward, we plan to share Q&A posts like these following every webinar to make sure we can answer every question.  Your questions in this mon

I’m looking to generate a report that could provide completion statistics on each module within our courses. For example, Bob has completed Modules A, B, and C in Course 1, but he has not completed Modules D-H. Bob has also completed all of Course 2. Is there a way to pull a report like this that could be exported (preferably into excel or a CSV)?I’ve found how to report on completion at the course level, but have not been able to find a way to pull a more granular report without going into each user’s record for that course and estimating based on percentage complete, which would be a manual and time consuming process for the number of users we have.  

We have a strong need to have managers/ or power users self enroll a user/learner from the MY Team page into a specific session of a ILT course. We know the user/learner can self enroll into a session but can we get a manager/power user to do this? In power user permissions, in the drop lists, it distinctly says sessions not just courses. Maybe it’s the language that confuses me? Since is says ILT Sessions. Thank you in advance for any information on this. 

We have setup a number of custom email notifications, all in English (US). It recently came to my attention that some of our learners who have set their profile language to one other than English are receiving the notification emails but translated to their native language. I did some digging around and am seeing that some notifications automatically send a different email, provided by Docebo, based on their language. An example of this is the “User has been created (confirmed registration)” notification. If you create one of these notifications you’ll see that Docebo provides the email subject/body for all 36 languages, and there is no way to disable specific languages for this notification without disabling the languages completely via the Localization settings. But that also disables the UI translations, which we’d like to keep. 

Managing certificates of completion is difficult for us. We use a federated model with different power users associated to a specific branch.Not only is the management of the certificates difficult - codes are not displayed, you can't sort the columns, but also the certificates I have created have been accessed by others that I assumed wouldn't have been able to get to them.If I own a certificate (associated with a branch), no one should be able to change it.I should be able to sort columns on the main screen.I should be able to see the codes.We should be allowed to only modify our own certificates or those within our 'branch' or some other security settings...Thoughts?  I have an Idea submitted in the Idea Portal for this and need to get more votes if this seems logical to anyone else but us…  :-)Idea - LMS-I-4904… vote on it for me if you agree...please

Hi dear customers,I know that @lavinia.menicucci and @luca.rossi are very interested about “how to best communicate the launch of a new project in the platform”. I suggested a newsletter with a video and I know that you @luca.rossi created something nice. Would you mind sharing best practices with @lavinia.menicucci?  Thank you!!!  Ciao!!  So che @lavinia.menicucci  e @luca.rossi  sono molto interessati

Is there a way to pull a learning plan report that shows a list of courses within each learning plan?

I have noticed some new report fields in the “New reports”  statistics section% Of Course Consumed From The Launcher Time Of The Session Spent By The User From The LauncherI cannot find any details of what these are actually measuring and what is “the Launcher”? CheersGary 

So here’s a tidbit for anyone adding the Activities Stream widget to a custom page. While the documentation in the KB states: “This widget shows the user’s new enrollments into courses, and assets, Q&As and comments that have been published in the platform.”It actually does not include any comments made to assets or via the course comments or forum widgets. I filed it as an issue with Support but apparently it’s the documentation that’s wrong. We would love to have this widget show all activity including any comments on assets/courses. There’s a suggestion in the Ideas Portal LMS-I-3004 if anyone else would find this change helpful. 

Within our organisation Poweruser isn't powerful enough and SuperAdmin is almost too powerful for our day to day operational tasksI voted for the idea asking for and profile between poweruser and superadmin but keen to understand if others feel the same.Ideally we would like SuperAdmins set at branch level so that each branch could be “autonomous”Any thoughts ?

Hello! We recently purchased Docebo, but are having some issues integrating Docebo into Salesforce. Our use case is that we want both internal employees and external customer users to access Docebo embedded in Salesforce.  Internal users will access the platform via a tab in salesforce, and customer users will access the platform via our Salesforce lightning community.  We would prefer that both sets of users not be prompted for additional logins within Salesforce. The rub is that we require all internal business systems to use SSO via ADFS.  This is set up right now using the SAML app in Docebo.  When users access Docebo in the Salesforce tab, it initially provisions/recognizes them & loads their home page.  However, when navigating to any other area (ex. Courses), it is prompting them to log in each session. This is also an issue for our community customer users.  We do not want those users to have the ADFS SSO apply to t

Hello, is it possible you can utilized additional fields when self registering?  For us, it’s important that the user enters a branch code, plus selecting an additional field from either a drop list or predetermined.We have automatic rules setup for users who enter a specific group, along with a specific additional field.thank you,

Friendly reminder: Wednesday, August 25 from 1-2 pm EST  

We created an assignment for the purpose of having learners submit their assignment with a document but the assignment shows an option to record their screen or submit a video link (as shown below). We would like to remove that option but I can’t seem to find where that option can be removed.As always, everyone’s insight is appreciated!

Has anyone had issues with the Zoom Integration when scheduling past Nov. 7th?We just figured out that when we schedule a session though Zoom it works fine, unless the session is scheduled past the next scheduled Daylight Savings Time. I’ve spoke to support and they indicated it was on Zooms side, but Zoom is saying opposite. I am stuck in the middle with no solution. All our sessions (after Nov. 7th) are correct in Docebo, but in our Zoom Account everything shifts by one hour. I have a video I can share, but the Community file restrictions won’t upload here. Thanks for any help you can provide if you have run into this issue!

Is there any way to send announcements to certain groups without having to schedule a notification? For example, if office hours are unexpectedly cancelled or rescheduled with a group within Docebo we will need a way to reach out to that specific group with that information. Any advice on how this is handled is appreciated!

Hi all! We have a fairly small user base (~130 members), and I’m just starting to look into the My Team feature. I do like the team dashboard, but, does anyone know if there’s a way to build and run reports on just a team? Our team leaders would each have about 30 members, and it would be great we could build some automatic reports for them to review. When I create a new report, I don’t see any “team” option. We also have some users who belong to two departments and would report to two different supervisors. This seems to break my relationship. Here’s what I’m trying:Bob → HR supervisor → direct manager → direct manager → direct manager/“CEO John”Bob → UX supervisor → direct manager → direct manager → direct manager/“CEO John” What I really want, is for “CEO John” to be able to drill down through all the different teams of teams. But with my structure, he can go through the teams, but he can’t view the Supervisors

We are looking to develop a process in Docebo for employees to show their interest for a few selected external courses. The end goal is to push these requests - via PowerBi - to their managers - so they can support employee’s development journey by ensuring the are enrolled in their selected courses. In my organisation, each department manages their own development budget. I am looking for an example of an event template that will provide employees a means to show their interest in a desired course, without having to create an event for each one. Is there such a template to do this?  

Once a learner is in a Course in a Learning Plan the File Repository widget is not longer visible. Is it possible to link directly to content in the File Repository?If not, what are some best practices to get learners to the content in the File Repository?

Hey Community - Our instance of Docebo is an extended enterprise that exists on our parent company’s Docebo. We operate two completely different sites, however. Their’s is called “The Hub” and ours “Intelisys University” Right now, when users enroll in one of OUR certifications (learning plans), they are receiving the “New Course Enrollment” email but it’s branded with The Hub instead of Intelisys University. Is there a place that we can either make our courses only send confirmation emails with our branding, or if not, where can we turn these confirmation emails off completely 

When some of our learners move to a new office they have a new email/account identity and we have to merge their account to keep their past history.  I’ve noticed today that their additional fields and group membership (manual) are not being merged.  Is this something that others have noticed too or am I missing a step?Joanna