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Hi everyone,I’m new to the system and need some assistance in understanding how to cancel an enrollment without losing the initial enrollment data. I'm concerned about maintaining accurate tracking of enrollments and cancellations. If we enable users to 'unenroll,' how do we ensure the proper tally of enrollments and cancellations? Any guidance or insights on this matter would be greatly appreciated.

Because of the way we set up accounts for Docebo - they’re linked to customer accounts that are managed by another team - it’s common for our users to miss the language preference, and they often get stuck with EN as their language. I’d like to create as straightforward a method as possible to allow them to change that, but communicating in English to non-English speakers to open the My Profile link, then click the Preferences tab and then choose their language is a lot.I’d love to be able to link users directly to My Profile>Preferences but i don’t see a way to do that. I have created a video which demonstrates this process which I could use in a pinch (so on the dashboards users would see a language button which would take them to a page which hosts this video) but that feels too workaroundy for me.If anyone has any input that would be greatly appreciated.

We do primarily partner and end customer training, but we have a fair number of universities who integrate our courses into their curricula. We have tried to use the Manager/Team functionality to let professors assign courses and track their students’ progress. Unfortunately, they are NOT fans of this solution. They were a bit turned off because it is very clearly designed for managers. Besides that, they had two main complaints:1. They can’t group their students by class (they just appear in a bit lump on the dashboard)2. They can’t assign due dates for courses. Is there something very obvious I’m missing about the “My Team” functionality that could make the experience better? Otherwise, I’m considering setting up Power User profiles for the professors, but am afraid that might lead me to an administrative nightmare. Anyone have has success implementing something similar? All ideas are welcome! I’m totally at a loss.

How can we configure some parts of Docebo (search, channels, widgets…?) to capture what people want to learn and cannot find in our platform? The scenario is that the learner is looking for something, cannot find it, can easily state somewhere what they are looking for (their learning need or a gap in our offerings) and then as admins, we can easily see all those requests/needs accumulated somewhere so over time we may see trends or top asks. 

I’m fairly new to Docebo so any thoughts or guidance would be awesome!We are working on the development of a Certification Prep course that involves 7 courses with exams. We would like to have them taken in a specific order and “lock” the next course until the prior lesson is complete. We have been looking at using learning plans as the delivery option but I'm not sure if there is any functionality to complete this. Like I mentioned, any thoughts or advice is appreciated! Thanks!

Can someone from Docebo poke this thread once this how to document is released?Verbiage from Inspire Tips & Tricks Seminar: And finally is an i-frame to a Google Data studio where we’ve built an integration that allows us to monitor what search terms customers are using in the global search. (I can hear you already - “How do I set that up?!” - Well keep checking the community in the following weeks and you’ll find out.) Thanks!  

Is there a way to pull an audit report on selected groups enrolled in a course/s? A better way to pull this information and cross reference. It seems Docebo background jobs only goes back 2 weeks. Is there a way to pull background jobs that goes back 4 months prior? Audit reports only has a limit of 90 days. 

Good Morning! We currently run two different ecommerce systems - Our website and Docebo. We plan to turn off the ecommerce on Docebo and hyperlink course images directly to our product store on our website. Users will then be routed back to Docebo for all their learning. Does anyone have any recommendations for this process? Thank you and Happy Holidays! 

Hey community!If you have the query created already, how do you run it as a report?Thanks for the attention! 

Is there an option to upload our own or change the sample csv file that is shown when uploading users? 

I’ve put my platform into light mode in the new course player according to the forums here (thanks!), but I have one additional style issue. The “Previous” button and some of the icons in a test are showing white text over the grey background. I’m not sure which color to modify, but it definitely isn’t any color I have set to white or grey currently. Here’s what I have in Branding:/* Light Theme */lrn-course-player-play-area { --ui-color-layout-contrast: #f5f5f5; --ui-color-typography-negative: rgb(0, 0, 0); --ui-color-border-accessibility-default: rgba(65, 64, 66, 0.507); --ui-color-layout-overlay-dark: rgb(255, 255, 255);}lrn-training-material-header,.lrn-course-player-table-of-contents-header,.lrn-course-player-training-material-idle-view-content { --ui-color-icon-negative: rgb(73, 43, 43); --ui-color-icon-neutral: rgb(255, 255, 255);}lrn-training-material-header button,.lrn-course-player-table-of-contents-header button,dcb-ui-list-item-training-material-content,.lrn-course-pl

When building out a Course and loading in an array of resources, using hard links or connecting content to documents within our sharepoint/intranet seems to be proving a challenge. Goal: Linking to evergreen current and saving duplical PDF upload work by sharing Sharepoint content links rather than uploding PDFs to keep content current (ie. not having to double publish/update a content refresh).Seeking recommendations for good workflows when linking course resources back to Sharepoint/intranet? 

We import users via csv every couple of weeks.  In the past few weeks this stopped working for power-user with all permissions Superadmin can import the same csv file with no issues, when a power-user does it the job fails as ‘discontinued’ with no error report to download I tried removing all superadmins and power-users from the csv file and it still failed I tried creating a new power-user and granted all permissions and that also failed Confirmed that the field mapping and all of the options on the import page match between the superadmin and power-user Observation that power-users used to get a warning on upload that mentioned something about inability to apply superadmin changes or something and that warning is no longer coming up when they import On failure the power-user gets an email:Background job 'Start importer task' with ID:(-) aborted at (0%) with error: Unable to receive results from: user/batch So we’re able to do this still as a superadmin just don’t know why our power

Is there any report or API that will give me a list of assets and the skills associated with them?So far I have tried:The Assets statistics report The User - Assets report Channel management assets API - All assets. I now have a list of all assets and their codes Insights (doesn’t have a report or graphic for Discover coach and share) Going onto the skills management pageAm I missing a skills API or a skills report? I feel like skills are so important in the workplace and I really need to find out what our skills are associated with assets.

On an Audit Trail Report, what does impersonator_id with a 0 (zero) mean? 

Hi,In the release webinar introducing the new course reports, I asked a specific question about whether there were global settings for the report fields as we have 700+ courses and there is no way I’m going to be manually setting each one to include first/last name.The response was that there was a global setting - however I have been unable to find it. We have the new course player enabled in our sandbox, I’ve set up some individual courses with the relevant report fields, so I know the feature is working.I’m hoping i’m just being blind. Can anyone point it out for me?TIAMarion

I have a couple users who I made power users so that they can have the ability to view, edit, and enroll users in the ILT courses. I have assigned profiles and permissions to the power users along with the courses but when I log into the power users account, I do not see where they access their permissions. In the admin menu, all it says is “background jobs” and when I click on the ILT course it just shows it as if they were a normal user ready to enroll. There is nothing else that shows up on the landing page for them to access anything. Am I missing something?

Hello all! I don’t use Docebo, but my company builds courses that goes into our client’s Docebo LMS.  I am trying to help our client with some learner usability in the platform and need some help. After the course is complete, we want the learner to be able to re-watch the content (uploaded in a SCORM package). Is it possible to add a button somewhere on the main page, like below the “Start Learning Now” button, that allows the user to start the course from the beginning? (This restart doesn’t need to clear any interactivities in the SCORM.) Thanks for the help! 

I’m trying to re-arrange the order of the subscription bundles on the Subscription Plans page but can’t figure out how to do it. It looks like the they are presented in reverse order of creation (most recent is first) but I want to be able to push an older plan to the front so people don’t have to scroll to see it.For example, there are 4 bundles available but only 3 show on the page at one time and I want the last one to be in the first position when the user lands on the page.Am I overlooking something in trying to do this? Anyone have experience with this?Thanks!

Hello, we are working on a proposal to take over and refresh a training program that currently uses Docebo. I have never used it myself, although I have a lot of experience with other LMSs.Is there a way that, when someone logs in, they don’t see every available course, but a custom menu based off their selected user profile? We have an interview about our proposal and one of the questions is how participants will be directed to appropriate learning within the LMS platform.Thanks so much!

When I try to upload a file into the training material of a course or into the central repository, it’s saying that the file does not exist. It’s doing this for any file. I’ve uploaded files multiple times previously but now I’m suddenly running into this issue.Anyone else experiencing this?

Hi,  We use the Observation Checklist function to send an annual training checklist to all employees by sending to various Groups. However, we would like to delete/edit the checklist for some people without impacting everyone. It looks like if you send a checklist to a Group, you can edit individual enrolment? Any help would be appreciated! 

Hello, there!I’m attempting to use HTML as a means of embedding a video from our DAM. Problem is, it allows downloads! Being relatively new to HTML in general, I’ve looked up the correct code necessary to block, which includes the following:controlList=”nodownload”Now, this sounds like it would be a simple thing to just go to the Source or under the Embed option while entering in the video and edit in that code. However, whenever I save it...it deletes the code. And as such, it won’t allow me to block the download using HTML. Now, am I missing something here, or is this just something the UI is overwriting whenever I save?

Hi all.Does anyone use images on the Learning Plan Header? I keep running into unexpected roadblocks, like frequent messages that the file I’m using does not exist, or simply not incorporating the changes that I’ve saved. Additionally, I do not having very much control over the image dimensions. Compared to course cover images, which show an accurate representation of the finished dimensions, the LP header will make further cropping decisions after I have designated the cropping area. So, an image that looks fine when I set it up will end up cropping the top half of my images, & suddenly characters are missing their heads. When I try doctoring the original images to include a margin at the top, it just typically rejects the image i’m using. Then, when I resize the image to better fit the dimensions, it zooms in the center, cutting off even more of my characters.I’ve spent way more time trying to play with this than I’d like, just wondering if anyone else has experienced similar iss

We are having an issue with the way our SCORMs are showing in Docebo.We publish using Storyline 360 but when the content is loaded into Docebo the scroll bar at the bottom is not showing in the browser (Chrome Version 100.0.4896.88).When we shrink the browser’s “Zoom” setting to 90% it works perfectly but unfortunately it’s not ideal for our clients. Does anyone have any suggestions, should something be changed in Docebo or more on the Storyline 360’s side? 100% window size 90% window size