Skip to main content

Product Q&A

Ask questions and get answers about Docebo products.

  • 4,193 Posts
  • 15,708 Replies
4193 Posts
L
Laurance.HowarthNewcomer
asked in Product Q&A
Auto Completion of E-learning

Hi all, weve recently had a few users mention that their courses have auto completed when they have logged in.  With one user describing “I had a couple that were due to expire in about 3-4 weeks but when I have enrolled on them, they have automatically completed without me needing to do the course and the date and time is today.”  Does anyone know why this is happening? Thanks

273
L
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Course completion

Hi allI am investigating why course completion is not registering when users exit a course because we have older SCORM files.  Are other people experiencing this problem.  User have the option to click on EXIT COURSE (from within Articulate) and also Docebo provide the X option which our users fail to use due to training completed on work mobiles.Would using SCORM1.2 be a result of the multiple course completion issues our users are experiencing.  Others using Articulate 360 are you using xAPI over SCORM1.2.I guess it would just mean downloading 200 courses in xAPI and updating the LMS knowing that users in progress will need to restart.Advice appreciated.

201
emily.mccarthy
Guide II
jmkachidurian
Helper II
jmkachidurianHelper II
asked in Product Q&A
Has anyone else noticed the new session enrollment link overrides the enrollment deadlines?

We are testing the new session enrollment link and have discovered that the link overrides the enrollment deadline whether it is dynamic or fixed.This essentially renders the link unusable unless you can enroll learners right up to the minute the class starts which we cannot. 

10811
A
Novice III
P
Novice I
peggyeNovice I
asked in Product Q&A
Learning Plan/Course Registration forms

We want to ask additional questions when a learner requests to be enrolled in a learning plan or course, such as how long you have been using our platform and if your manager is aware you are taking this. Does anyone have something like this set up?

565
shanejacques
Helper II
A
Contributor III
AnneCS92Contributor III
asked in Product Q&A
Test answer analyses (p-value)

Hi there, Is it possible to retrieve information about the p-value of test items and answers provided? I was used to an old LMS providing these insights. This overview states that 76% of the users that answered this question chose the correct option. This is valuable information that helps you determine the quality of your test. Is a question to easy? To hard? Are there problems with the other answer options provided? Is their an issue with the question and the content provided etc.   I couldn't work it out in Docebo so I've added this as an idea aswell:  Anyone has any suggestions in how to access the information that I'm looking for? Thanks!

455
lrnlab
Hero III
cihfunlove
cihfunloveNewcomer
posted in Product Q&A
I'd like to consult about the issue of accessing AI tools.

I would like to ask whether the DOCEBO platform can be connected to AI tools such as DEEPSEEK or CHATGPT to achieve functions such as intelligent analysis of platform data after the connection.

431
vince.defreitas
Docebian
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Limit on scorm files as training material

Hi all,Seeking best advice please.I have 5 SCORM1.2 files that I want to add as training materials into one eLearning module. This will become a mandatory induction course placed in the Learning Plan.  Previously there were all separated as individually modules sitting within a learning plan but this way does not allow for me to prioritise the order of completion and to ensure how users are rostered and paid for completed training.Questions:Can anyone foresee issues with having this many stacked?Will I still be able to pull reports on the individual progress of users within each SCORM file from course properties?Historically, we have had multiple users complete training but it sometimes does not register as course completed status with tracking material as 0%.  Docebo Support ticket states that this is a user issue when not exiting the course correctly (have educated users how to exit with clear language on last widget within SCORM indicating to click exit course button), or a mobile v

211
M
Novice II
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A
Power User - All Permission for Certificate

Hi all,I have a question regarding PU all permission for certificate. Pardon me if the question seems noob.The “All Permission” for PU on certificate consists of “View, Edit and View only the certificate issue for their assigned courses and learning plans”. It does not have Create permission. But when we log in as a PU, we can still see New Certificate button in Certificate Template page. When we click the button, it allows the PU to proceed with the creation but upon clicking Confirm, the certificate did not appear on the certificate page.If this is not allowed, why do we have the button in the first place?Would be great if someone can explain the reason so we can explain it to our clients as well. Thank you so much!

3319
emily.mccarthy
Guide II
E
Novice III
EGBIGGSNovice III
asked in Product Q&A
How to view all sessions running on one day?

Hello,  I am wondering if there is a way in the Platform where I can view all of the scheduled sessions for one date in one go? E.G all of the sessions (regardless of content) that we are running on the 28th of April? Is there a report which can be done for this? Or is there a filter? Thank you!

191
lrnlab
Hero III
JGildea
Helper II
JGildeaHelper II
asked in Product Q&A
What do the different colors mean when viewing Mandatory Training?

I’ve just created a widget for our employee view to highlight MANDATORY training - that is, using the enrollment priority of “Mandatory.” However, I am seeing that in some cases, the tag “Mandatory” is red, and in others it is gray. Anyone know that the difference is? I WILL get questions.  

303
lrnlab
Hero III
C
Novice II
CharlieCromp1Novice II
asked in Product Q&A
Group Rules

Hey, Since the update I have noticed that ll my group rules say ‘false’ instead of the drop down I selected, for example ‘Primary Position’.  Has anyone else experienced the same? It doens’t look like it’s impacted anything, the employees are still in the groups...just weird how they all say ‘False’  Example attached.. Thanks

221
lrnlab
Hero III
sjennings78
Guide II
sjennings78Guide II
asked in Product Q&A
Send Email from enrollments or My Team - managing this for external users

I am aware of the changes that Docebo made to the Learn Email Sender Policy earlier this year, and that does not affect emails that we send out from the platform as the LMS Admins - we use email addresses that are part of our domain and those are registered in our Domain Management. However, we are finding issues with Power Users and Managers that would like to send out emails from the platform from either the Enrollment tab for the course or from the My Team page.  To clarify, these users are external to our company - they are our customers.  When they try to send an email, it pulls in their email address but then the users never get it.  I assume this has to do with their domain not being set up in Domain Management. How are you guys handling this for Power Users and Managers that are external users of your LMS Platform?  Is this just not going to work now, unless we were to add in those customer domains in our domain management on the platform?

183
lrnlab
Hero III
smallc
Helper I
smallcHelper I
asked in Product Q&A
Zoom V3 Video Sync Errors in Events

Hello Wise Community,We’re currently experiencing an issue with Zoom V3 video sync errors in Docebo. In short, the error means the meeting no longer exists in Zoom, which prevents the JOIN button from appearing on the course page when the event starts.It’s not impacting all of our courses, but it is affecting 19 upcoming sessions (around 30 events). I’ve opened support tickets and spoken with someone from Docebo, but so far, I haven’t been able to find a solution.Here’s what I’ve tried: Verified that Zoom V3 and our Zoom hosts are properly paired and licensed. Confirmed we are not exceeding our API call limits. Saved the events again to temporarily clear the error (it reappears after about 15 minutes). Recreated the events from scratch to see if that resolved it (unfortunately, it didn’t). Has anyone else encountered this issue? If so, I’d love to hear what worked for you or any advice you might have for getting past it.Thanks so much in advance!Thank you, Cat 

180
smallc
Helper I
NateC
Helper I
NateCHelper I
asked in Product Q&A
Can we restrict Power Users to creating only manual groups?

Hi all.I noticed yesterday that Docebo now allows Power Users to create automatic groups. When looking at the release page, it reads like it is an option & I get the impression that we can assign or unassign Automatic Groups as needed. But this is not the case. All of my Power Users can create either type of group, unless I assign Groups to them altogether, which is similarly not practical.This is not ideal for us, because I don’t really have time to create instructional material for our PUs, which I typically do when there is a significant change in the system.Does anyone know of a way to limit PUs’ access here?Thanks!

387
lrnlab
Hero III
EmilyW_Tacoma
Helper I
EmilyW_TacomaHelper I
asked in Product Q&A
Adding the assignment file to the assignment

Hi,I want to have my learners fill out a file for an assignment they need to complete. I loaded the file (word doc) to the central repository. I created the assignment information about what I want them to do. I am concerned my learners will ask lots of questions about how to get the file or not understand it if the directions are in the assignment but they separately have to download the file elsewhere (another training material). Can I link from the file in the central repository or attach it directly to the assignment with the details about what the assignment is?  Thanks.

357
KMallette
Hero II
W
Contributor II
wizenupContributor II
posted in Product Q&A
Editing public/Sign in Page

Good morning. I’m looking to see if there is a way to edit the landing page when you get to Docebo. I think they refer to this as the public page. It is the page you see before you sign in.Docebo seems to offer very limited tools for editing this page that includes what catalogs to display, etc. However, we are an ecommerce site and would like to have more marketing information on this page in order to sell our training. It would be really nice if there was a real “page” behind this that we could configure via manage pages.Am I missing something? Any ideas?Thanks,Jamie

166417
JZenker
Guide II
A
andy.snailhamNewcomer
asked in Product Q&A
upcoming SSL certificate changes - Automation

with the future SSL certificate lifespan getting reduced to 47 days, how are you going to deal with these changes?  are you going to take over the SSL cert management?  or give us a way to automate these renewals?The depreciation schedule is now as follows:March 15, 2026: Newly issued certificates, including their Domain Control Validation, aka DCV, will have to be renewed every 200 days. March 15, 2027: That lifespan will go down to 100 days. March 15, 2029: New SSL/TLS certificates will be limited to 47 days, and 10 days for DCVs.

250
A
DRamirez
Influencer I
DRamirezInfluencer I
asked in Product Q&A
Launching New VILT course

Hello 😄 - Our company is planning on launching our first VILT course. We have been hosting webinars outside of the platform for many years and we are ready to bring it to the LMS. Is there a way to make a certain assignment mandatory before allowing the learner to reieve their certification? We have surveys that must be completed before a user can get their CEU, but within the course, their are additional items that they need to have access to but dont have to be completed. They are more like sudy guides and references. If anyone has anything that they would like to share? Something you learned along the way? Any tips are helpful, thank you! - Danielle 

364
DRamirez
Influencer I
D
Novice I
dhillockNovice I
asked in Product Q&A
Quick question re: certification and Learning Plan

To receive a certification, I want users to complete 3 courses.If I put all 3 courses in a learning plan and assign the certification to the LP, will users be required to complete all 3 courses to receive certification?Thank you!

263
D
Novice I
caitlin
Influencer II
caitlinInfluencer II
asked in Product Q&A
Disable comments globally

I swore that this was an option when we were implementing Docebo last year, but now that we want to turn off commenting I can’t find it, and I’ve only come across community posts/articles that indicate it is not possible. Was this an option before? Is it an option now and I’m just not finding it?We want to disable commenting and asking the expert globally across the platform instead of on individual assets after they are uploaded. 

468
emily.mccarthy
Guide II
jburris
Novice I
jburrisNovice I
asked in Product Q&A
Indicating full class

When users click on a class in the calendar, how do they know the class is full. Currently, our configuration appears as if there are no sessions. That’s not the case, it’s just full. 

71
lrnlab
Hero III
G
Novice III
GPSlifeNovice III
asked in Product Q&A
Language. equivalents of courses

We offer courses for external clients. For each client and course, the number of participants is limited. Some clients require access to the same course in multiple languages, but they are unable to predict in advance how the number of participants will be distributed across these language versions. I had the idea to solve this by introducing course equivalents. Ideally, the course displayed to the user should depend on the selected platform language. Regardless of which language version is used, there should be a fixed number of user licenses that can be flexibly distributed across the course equivalents. Has anyone had experience with such an approach? Is this technically feasible, or is there possibly a better solution? Kind regards

346
G
Novice III
shanejacques
Helper II
shanejacquesHelper II
asked in Product Q&A
Report on SCORM Selections: Is it Possible?

Hi all - I’m cautiously optimistic that I’m overlooking something here, and hoping someone can help.We’ve got a course that contains a SCORM file, and in the SCORM file, the learner answers a few questions using pre-defined options. I’ve noticed that I can see these responses at the user level in the “Reports” tab of the course, in Course Management. See the GIF below for an illustration…  My question: Is it possible to extract and export this data at the course level?For instance, I want to see how all 1,659 users who completed the course answered that question, without clicking into each user individually.Crossing my fingers...🤞🏻

646
hailey.gebhart
Helper II
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Remove My Activities option

Hello all,We are having issues with users not going through the correct process to retake a course which has a certification attached.I have created a tasklist widget which sits on the homepage that displays - Not Started, In Progress and Certifications to Renew.  Ideally this is where I want them to click to redo training and therefore completion dates will be reset correctly to remain compliant.There is also a historic function to access the My Activities tab through the three hamburger bars on top left, click on courses and enter the training through the courses tab.  This does not reset the certification dates correctly.My question is could I remove the My Activities option from the Menu to avoid this issue altogether? Users have access to catalogues, calendar, reports, LPs, training overviews, completed courses all built into widgets that sits on their homepage.  Would there be any ongoing consequences if the My Activities option be removed?I have zero CSS skills if that is what i

607
lrnlab
Hero III
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A
I heard javascript is now officially supported?

Hello, A birdie told me javascript is now officially supported by docebo, whereas before it was at-your-own-risk.Can anyone confirm, and is there a KB on it? I can’t find it.

2606
elamast
Hero I

Badge winners

  • Product Q&A Influencer
    gali.rotemhas earned the badge Product Q&A Influencer
  • Product Q&A Influencer
    mzirnhelthas earned the badge Product Q&A Influencer
  • Dallas Inspire 2024
    fperigardhas earned the badge Dallas Inspire 2024
  • Inspire 2025
    fperigardhas earned the badge Inspire 2025
  • Inspire 2025
    RobynePhas earned the badge Inspire 2025
Show all badges
Terms & ConditionsCookie settings