Product Q&A

Ask questions and get answers about Docebo products.

  • 759 Posts
  • 2,970 Replies

759 Posts

D
Influencer II
dianex.gomezInfluencer II
asked in Product Q&A

Is there a way to create a link to automatically put users in a group when they are created?

I am supporting restricted content that is available to users who complete the approval process outside of Docebo.The workflow is Apply > Review  > Approved > Welcome letter and access to the restricted contentI would like the welcome letter have the link to the LMS and have that link add them to the group. I know I can send a link to directly enroll users to a learning plan or a course, is there a way to do the same for a group?Note: the applications are manually reviewed and emails are sent out for each approval. There is no “system” in place to integrate with via API. If not, what other options do I have? Currently I am using an automated group and am listing the user’s emails for eligibility. Two challenges:I am a power user and every time I need to add someone I have to contact a super user. I have access to the group but cannot edit eligibility.  Long-term, the group could grow beyond the eligibility rules (500). I can think of a manual maintenance strategy, but I don’t

9
Bfarkas
Helper III
1 month ago
P
pchrzanNewcomer
asked in Product Q&A

Course window size in Docebo

We are having an issue with the way our SCORMs are showing in Docebo.We publish using Storyline 360 but when the content is loaded into Docebo the scroll bar at the bottom is not showing in the browser (Chrome Version 100.0.4896.88).When we shrink the browser’s “Zoom” setting to 90% it works perfectly but unfortunately it’s not ideal for our clients. Does anyone have any suggestions, should something be changed in Docebo or more on the Storyline 360’s side? 100% window size 90% window size 

2
P
1 month ago
Jtischler
Influencer I
JtischlerInfluencer I
asked in Product Q&A

Has anyone automated unenrolling terminated users from courses that are not completed?

Hello Docebians and Docebo friends!We need to have an automated process to unenroll terminated users from any courses they are enrolled in except for completed ones.  Has anyone solved how to do this or is this still a manual effort?

4
Bfarkas
Helper III
1 month ago
S
SasikumaarNewcomer
asked in Product Q&A

Is there a way to increase the font size of subtitles in eLearning courses - SCORM and xAPI

Is there a way to increase the font size of subtitles in eLearning courses?

0
S
1 month ago
Z
Novice II
zhou80binNovice II
posted in Product Q&A

Is any one facing the email notification delay issue recently?

We found that it takes from 30 mins to 2 hours for users to receive email notification after the event is triggered.Is anyone facing the same issue?Thanks.

20
J
Novice II
1 month ago
N
Novice II
NateCNovice II
asked in Product Q&A

Is it possible to trace responses to questions from a SCORM file back to the user?

Good morning Docebo Community.I would like to set up a course that asks users a question - using a text entry, completely free-form - within a SCORMed course (made using Storyline). The SMEs are hoping that we can save/file the responses and email them back at a later date (a sort of ‘see how much you learned’ type of idea).The first part of this is easy, but my issue is that once i have the responses in the LMS, how do I know who answered what? I look in Reports, then ‘Training Material Statistics’ & click on the module in question, then click ‘Answers Breakdown’ to drill down & find the responses. But it’s all anonymous. Is there another way to do this so I can see what user wrote what response? One thought I have is whether I can piece things together if there are multiple text entries within the module - i.e., including a separate field for the user’s name & one for their email address. Maybe the Answers Breakdown are ordered by user. I could test this myself easily eno

3
lrnlab
Hero II
1 month ago
N
Contributor I
nichole.chandlerContributor I
asked in Product Q&A

Webex Integration Help

We are trying to integrate WebEx using the WebEx V2 app, but cannot seem to locate SiteID or PartnerID anywhere in our WebEx account. Has anyone else had trouble integrating WebEx?

10
lrnlab
Hero II
1 month ago
JGildea
Helper I
JGildeaHelper I
asked in Product Q&A

What is the Sort Order for the "Courses to Finish" List?

Does anyone know how the “Courses to Finish” list is sorted, AND if there is a way to change the sort options? I’d love to have the list sorted by DUE DATE, in descending order, so what they have to finish is listed first. But I’m guessing it’s by enrollment date.Thank you,Jennifer

2
P
Novice III
1 month ago
S
Novice I
sydneybergerNovice I
asked in Product Q&A

Google Calendar via ILT Session

Hello!I see that it is possible for a user to add an ILT session on their Outlook calendar but I don’t see Google Calendar as an option. Has anyone been able to automatically add an ILT from Docebo on to their Google Calendar? If not, do you have users sign-up for ILTs in Docebo and manually add it to their calendar? When an ILT is set to self-enrollment, and a user goes in and enrolls in an ILT, is the only way to let the user know that they are enrolled is via a notification? Are there any other ways to communicate that?Thanks in advance!!!

13
Bfarkas
Helper III
1 month ago
Tatum.Mathis
Novice II
Tatum.MathisNovice II
asked in Product Q&A

External Training App

Hi Docebo Community! I’m trying to import external training data with a CSV file into the external training app and when I click through the steps, nothing happens. I see all the info in the correct format, confirmed date is mm/dd/yy but it does nothing. I can add information manually, but not via CSV. Does this no longer work or am I doing something wrong?

3
Tatum.Mathis
Novice II
1 month ago
K
Novice II
kmanojNovice II
asked in Product Q&A

How to find the user who uploaded a course

I am a new superadmin of our training site.I'd like to identify the user who uploaded a course.What's the easiest way to find that information? I was also wondering why it isn't one of the columns in the Course Management area? Or why it isn't in any of the reports? Or am I looking at the wrong places?Thanks!

9
lrnlab
Hero II
1 month ago
J
Novice III
JMouattNovice III
asked in Product Q&A

Is it possible to remove the Suggested Experts section when sharing a file?

We use coach and share and have experts assigned to various channels but the topics of the channels are pretty broad and thus a random selection of ‘suggested experts’ will make the learner believe that there are a curated list of experts base on the topic of the file they are sharing. Is there a way to remove this section of ‘suggested experts’ or at least influence the list of suggested experts more? Is it just completely random who is selected or is it based on who’s been active more recently or has not been active in a while?

2
C
Novice II
1 month ago
jennadionn
Novice III
jennadionnNovice III
asked in Product Q&A

Why is the Q&A Widget not available for ILT Courses?

We have many blended courses in which learners attend an ILT virtual event and then are assigned tasks/study to complete offline in preparation for the next day’s event.We want to add the Q&A widget to these ILT courses so that instructors and learners alike can easily share their questions and learn from each other while completing their self-paced materials outside of the webinars. But the Q&A widget is not an option in an ILT course. Is on the roadmap? Are there any similar workarounds/features? 

2
jennadionn
Novice III
1 month ago
M
mirmelshNewcomer
asked in Product Q&A

How do I see other users ideas?

Hi GuysCan you tell me how and where can I see other peoples idea and their status?My predecessor had more than 50 idea suggested and I have no idea how to see and l look for them...they also had an id number for example: LMS-I-1082 or DL-I-577 I cant find anywhere…Thanks 

7
M
1 month ago
C
Novice II
cfriedmanNovice II
asked in Product Q&A

Uploading Test from CLOR to multiple courses

Hi Everyone!I am looking for some best practices here in uploading a test from the CLOR to multiple courses. Some details. The test was authored in Docebo The test serves as an End of Course Survey Currently, when we go to pull the data for the survey responses from within the individual course, the data does not align. We’ve noticed the same responses populate across multiple courses, rather than having answers specific to the course we uploaded it to. Is this because we’re uploading the same test to multiple courses? Do you have any best practices here so that we can ensure our data aligns with the correct course? Thanks!

12
H
1 month ago
B
Contributor I
BHDanContributor I
asked in Product Q&A

How many data refreshes do you get a month?

Hi all,Data refresh hasn’t been working so I opened a ticket. In reply they just sent a KB article that lead to a new question. Remember that you can refresh on demand the data of your reports up to a limited number of times per day and a limited number of times a month (n times in January, n times in February, etc.).  Anyone know how many refreshes we get a month or how to find out?  

11
Bfarkas
Helper III
1 month ago
L
Helper II
LSPHelper II
asked in Product Q&A

Add Zoom link to notification "User enrolled in ILT session"

The notification “User enrolled in ILT session” allows the short code [session_location]. I would have expected this to translate into a Zoom link, but it remains blank.Is there any way to add a Zoom link to the notification?Alternatively, is it possible to add a Zoom link to the My Calendar event and link people to Docebo My Calendar widget?

4
lrnlab
Hero II
1 month ago
A
Contributor II
abaumgardContributor II
asked in Product Q&A

Why does the 'Branches' Data Not Show in Custom Reports Shared with Power Users?

We have power users who are set with permissions to ‘View Users’ and ‘View Reports’ in their assigned profiles, with specific groups assigned to them under their assigned resources. I noticed, however, that (although the ‘Branches’ field is selected as a View Option for the report), no data populates in the Branches field when the reports shared with these power users are previewed/exported by the power users. The data in the field DOES populate for me as a Superadmin when I preview/export these reports though. I am guessing it has to do with either the report settings or power user permissions, but I cannot figure out what needs to change in order for these users to see the 'Branches' data for the groups that are assigned to them as power users on their reports.Has anyone else experienced this with their power users? If so, do you have any suggestions? I have sent a support ticket, but also wanted to reach out to the Community.Thanks!

3
A
Contributor II
1 month ago
B
Contributor I
BHDanContributor I
posted in Product Q&A

Any ideas on adding a message board to a page?

Any ideas on adding a message board to a page?   We are looking to have a running conversation if possible on a page.  Temporarily using an asset in a channel.  Any good ideas out there? 

2
B
Contributor I
1 month ago
Lena
Contributor I
LenaContributor I
asked in Product Q&A

API endpoint for LP option "Show this learning plan in the course catalog"?

We want to automate the creation of our LPs via the API. The only endpoint we can't find is for the option to display the learning plan in a catalog. Can anyone help here?

2
Bfarkas
Helper III
1 month ago
M
Contributor I
margretekContributor I
asked in Product Q&A

Power user ability to enroll user into courses

We provide client training, and our clients often have one administrator that is granted a power user. This users has visibility to their client branch and their users to follow up. I have also given them visibility to all premium catalog, so they can see an overview of all courses, how many have enrolled, progress and ability to enroll their users into courses they see fit.  However I am struggling with the power users permissions. Issue: if I set priveliges to all courses within visible catalogesThey also see courses that is visible, but behind a payment plan and only administrator can enroll users into. However, the power users can easily enroll users intro these courses as they are visible to all in the system. A bit of a marketing thingy.  They also see courses that are under maintenance. Because they are not fully developed, or deprecated. This is also very unwanted behaviour.  The only way I can get where I want, is if I manually select each and every course they should have acc

7
lrnlab
Hero II
1 month ago
K
Novice I
kfitzgeraldNovice I
asked in Product Q&A

Course Navigation withing Learning Plans

Hi All!New-ish to Docebo, and this might be a very basic question.  However, we are getting feedback from employees with frustration in navigating in their learning plans.  Is it possible to set-up a learning plan so a user is automatically gets moved to the next course instead of having to get there by navigating via breadcrumbs?Below is the workflow are advising people to use now to get to the next course, but people seem to be having a hard time with that.  Any suggestions/tips would be recommended! 

7
Bfarkas
Helper III
1 month ago
tschoone
Helper I
tschooneHelper I
asked in Product Q&A

Notification Recipients: Branch and/or PowerUser Profile

I will be going back and redefining my PowerUser profiles, and I’m trying to identify how many I need and I’m confused with the cross over of Branches and Profiles when it comes to Notifications.When creating a new notification, I identify the specific Branch that notification applies to (our notifications are branded and specific):The next step is to identify the ROLE.DO I NEED TO CREATE A SPECIFIC POWERUSER PROFILE ASSIGNED TO THE BRANCH? Or will it only get sent to the PowerUser in the branch I identified in the step above?I am assuming (I HATE TO ASSUME) that if I have a Profile called COURSE AUTHOR, and identify the Power User with that Profile, it will only send it to the PowerUser in the Branch identified above, and NOT to ALL COURSE AUTHORS.Please confirm that this is like a Venn Diagram, it sends it to where all of these specification overlap. Signed: Paranoid Sending Too Many Notifications

3
Bfarkas
Helper III
1 month ago
Neil Patterson
Helper III
Neil PattersonHelper III
asked in Product Q&A

Removing course contents (training material) from global search

Is it possible to hide the training material that sits inside courses from the global search?  This can be very confusing for our end users when looking for Discover, Coach and Share content to land on a formal course page asking them to enrol.

9
lrnlab
Hero II
1 month ago
B
Contributor I
BHDanContributor I
asked in Product Q&A

Enrollment tab missing from power users

I opened a support ticket but wondering if others are seeing this issue.  The enroll users tab is disappearing from our power users.  I have 1 user I screenshot with the tab at 4:30 pm yesterday. At 9am today it was gone.  Noticed it missing from 1 person a few days ago. now no power users have enrollments 

4
erin.brisson
Docebian
1 month ago

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