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Product Q&A

Ask questions and get answers about Docebo products.

3,884 Posts
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3884 Posts

MQS6059Newcomer

asked in Product Q&A

Possible to rearrange the order of pinned posts in community hub?

When pinning a post in the Community Hub, the most recent post that is pinned appears at the top of the selected space. We have community guidelines and featured posts that we would like to have remain at the top of each space. As we pin additional posts, it moves all other pinned posts down. We found we have to unpin and re-pin any post that we want to appear at the top of the space each time. It would be helpful to allow administrators to select the order in which pinned posts appear within spaces. Has anyone else experienced this and have a better solution than un-pinning and re-pinning the posts?

KPIPGNovice I

asked in Product Q&A

New course player - Focus mode

Hi - Enabling Focus Mode turns it on by default for ALL existing courses (that was the experience when I turned it on in Sandbox). When it goes live we would like to use it for some courses at first. Will there be a way to turn the feature on, but NOT auto-enable it universally for all existing courses in our prod environment? Thanks you.

estarks8Contributor I

asked in Product Q&A

Multi-Day and Multi-Week ILT

Hello! We are beginning to host a 37 week course, that is 4 days a week for 2 hours each day. We have two different groups, an AM group and a PM group. What is the best way to build this out? I’ve built and tested an ILT event import which works great. My only concern is that users will receive 148 invites (we have the Outlook session invites through Docebo Connect), one for each event. Is there a better way to build this out? Does anyone have experience with multi-week, multi-day trainings?Thank you in advance!

katherinewarrenNovice II

asked in Product Q&A

How to Embed Video on Public Catalog Course Page

Hi! We are wanting to revamp our public catalog course pages by adding videos to the page to highlight what the courses are about. Has anyone had any luck with this before? These videos would need to be accessible to anyone viewing the public catalog course page without logging into the lms.

talya.pachecoContributor I

asked in Product Q&A

Waiting List for ILT in New course player

Hi All,We have been recluctant to introduce the new course player, because our users don’t like change. Now that the use of it is ineviteble, we are doing testing and I am finding the waiting list for ILT course sessions to be confusing to look at from the enrolled course screen. It seems to simply tell you that you are on a waiting list, but not say what session you are on the waiting list for. Does anyone have any customizations or insights into how they make this work for their users?

anna.messnerHelper I

asked in Product Q&A

Mark Course Complete even with Failed Test

Does anyone have a workaround for marking a course complete even if a user fails the test within the course?We have an assessment where learners intentionally only get one attempt so we can analyze which questions they get wrong and look for trends to inform our training for next year. However, I can’t for the life of me figure out how to get the course to mark complete even if they fail the test. I tried adding an HTML page or Slide Converter PDF page after the test and making that the End Object Marker, but that only works if sequential navigation is off and learners don’t click to open that slide first. I don’t think they will, but still wanted to see if there’s another way to get the course to mark complete?I know in the future we could build the test in a Scorm 2004 and try to pull the data that way, but we don’t have the time for that with this current project.I find it ridiculous that Docebo doesn’t have a feature for this, I don’t want the course to sit ‘In Progress” on a learn

NMacNovice I

asked in Product Q&A

Managing Certification Equivalency and Badging for VILT vs. Self-Paced Courses

I have a VILT course that includes both training and lab time with the instructor. Once completed, users can take an optional exam. We've recently launched a self-paced version of the training course, paired with a separate lab course that users can complete at their convenience. We cannot combine the two courses because the lab requires setup and has limited availability, so scheduling is necessary.Essentially, after completing the course, users receive a notification to sign up for lab time. Once both the self-paced training and lab courses are finished, they can take the optional exam. We are now trying to determine how to mark the self-paced training and lab courses as equivalent to the VILT course.We don’t think there’s an existing way to do this, but I wanted to explore the possibility here. Could we create a group that automatically enrolls users in a course marked as equivalent once they complete both the self-paced training and lab courses? I'm hoping someone with more experti

JGildeaHelper I

asked in Product Q&A

Completion Pop-Up shows before video is complete

We’ve got a course that has a video uploaded. The course completion pop-up is showing about 10 seconds before the video ends and comes up over the video while it is still showing content. Is there a setting that can tell it to wait until the entire video finishes playing? Why would it do that?

jungererNovice II

asked in Product Q&A

Outlook Connector RSVP Recipe and Email Forwarding

We have what we think might be a unique situation with the RSVP recipe of the Outlook Connector. The connector is actually doing exactly what it should do but the way Outlook seems to be working might be causing it to not pick up when someone accepts an invite.Context:We have a partner program that requires the person trying to be certified to undergo a live, virtual session with an assessor to test their skills and knowledge. We schedule these in our LMS and send them invites via the Outlook Connector. These partners are often working as contractors for other organizations that cannot afford the full time headcount to hire someone directly. This means that the partner has two email addresses: one for their permanent company and one for the company they are contracting with. We typically don’t know where these people are working so we are usually unaware of the second email address.The user enrolls in the training using their permanent email address as that’s who they work for an

jburrisNovice I

asked in Product Q&A

"Not attended" option for No Shows

Is there no option to mark participant no shows as “not attended” rather than unenrolling them? Most LMS systems I’ve used keep this data and it is valuable for historical look backs.

KTJDHelper II

asked in Product Q&A

New course player - retake this course

We have spotted a problem in the new course player (not sure if anyone else has already raised this). We have a number of e-learning courses that are mandatory and require renewal every X years.The new ‘Retake this course’ button in the course player allows people to do the course without it registering their new attempt, or their completion (resulting in in their renewal date not changing).The ‘renew this course doesn't look like a button and blends in with the banner. so our staff will miss this.Can we remove/disable this button.Help!

LNewGuide I

asked in Product Q&A

Question re: what qualifies as an active user

Good day Community,Somewhat of a spin-off from this post - my organization is looking to roll out a new learning pathway, and we’re trying to estimate usage while being conscientious of the amount of licenses we’re allowed. Understanding that Docebo counts an “active” user as someone who is activated in the platform and has accessed at least one course or training material, do any of you know whether enrolling someone into a learning plan acts as the equivalent of that? Would a learner accessing the learning plan (but not necessarily touching the courses or course content within it) account for one of those “active” user instances?Many thanks for any insight you might be able to provide.

dandreNovice I

asked in Product Q&A

Automatically expand view / collapse syllabus

Is there any way to configure the course player individually on a course to:Automatically collapse the syllabus Expand view to maximize screen realestateI am embedding product walkthroughs as an HTML iframe and having both these actions makes the experience much better.

lrnlabHero III

posted in Product Q&A

Focus Mode - Widgets displayed in different order

Has anyone noticed that when in Focus Mode (in sandbox), the order of the widgets is changed a well as the behaviour. Without focus mode, it looks like this: With Focus Mode ON, it looks like this...notice the Content Partner moves to the end (which I prefer) and the Course Details is removed; not sure why + the Course description widget is now named “Course Information” this can be confusing if you use different settings on various courses.Is this known or bug? Anyone else see the same results?As well, when IN Focus mode, when you click on a widget, it opens an overlay from the bottom of the page and covers the content, however when NOT in Focus Mode, the content window stays in place and the user is brought to bookmarked space below the content window.Not sure if this is intended but the experience between the 2 settings should be similar; not as different as they are today..Would love to hear your thoughts. Thanks

Brody40Novice II

asked in Product Q&A

Is there a way to edit the Course Catalog Widget Calendar?

I’ve created a course calendar with the course widget, showing all of our training opportunities. Is there a way to color code it? So far all of the courses are purple.Thanks!

marco.moscaNewcomer

asked in Product Q&A

Course Catalog Widget - Calendar View

When choosing to display a catalog in calendar mode, is it possible to set the ‘Agenda’ view as the default? Are there any CSS solutions that could help achieve this?

hschroyerNewcomer

asked in Product Q&A

Page Widget - Calendar

Is it possible to have a generalized calendar on a homepage of all ILT courses vs just enrolled courses?

mamh951Contributor I

posted in Product Q&A

“Session Link” instead of Course Link in the calendar attachment.

We want “Session Link” instead of Course Link in the calendar attachment.When the learner attends multiple sessions within one ILT course, clicking the course link may confuse them as they’ll always go to the earliest session.Is there any way we can edit the message with shortcodes inside the calendar attachment?

erika.nelsonNovice I

asked in Product Q&A

New course player - Header image reuse previously uploaded background image or thumbnail

We’re excited about the new course player and want to ensure our learners have a great user experience. I have two questions:We’ve noticed that background images we previously uploaded for each course are no longer displayed in the new course player. For the header image, the repository is empty and we see that there are options to upload a system-wide or extended enterprise header image, as well as individual course images. Is there an option to use either the background images or the thumbnails for this?This would save us significant time and effort.

dhillockNewcomer

asked in Product Q&A

Can a user have multiple managers ?

This is re: Team Members. Can a manager field have multiple values? (For example, if I need to create a user who reports to both Cookie Monster and Elmo.)It doesn’t seem like it’s possible to do this, but I wondered if maybe I’m just using the wrong separator?Thank you very much for your help.

sara.cramerInfluencer II

asked in Product Q&A

Does deactivating a user remove them from Active Users in Usage Dashboard?

Hello! Question in title. (For Docebo Learn) This is specifically relating to the blue ring chart that shows active users in the current usage period, and deactivating a user who has last interacted with content within the usage period (30 days). How about deleting? Thank you in advance!

alannakNewcomer

asked in Product Q&A

Change enrollment level

I have someone that completed a course as a learner and now needs access to the same course as an instructor. Is there a way to do that while preserving their completion data as a learner?

SeanInfluencer I

asked in Product Q&A

Do you know any Guidance on how to create a report on survey results?

One of my colleagues has created a survey using the Docebo tools and would like to know how to create a report to download the results. I haven’t yet explored this area and wondered if anyone else has any experience in this and could point us to the appropriate information/articles/help topics.Thanks so much for your help!Sean

sara.cramerInfluencer II

asked in Product Q&A

Making Content Marketplace Searchable by Users?

Hello!We have purchased the Content Marketplace premium plan. Is it possible to make this library of 65k+ courses searchable by our end users who are using our Docebo platform from Content Classic? We would like them to be able to search whatever course they like and take it as a “library” offering. Everything I’m seeing talks about how superadmins access it, but I want it for our end users as a searchable library of courses.I’ve been looking into this and have had a surprisingly tough time with it.I see that there’s a catalog labeled “Docebo Content Classic” - I gave access to the Root branch but I can’t seem to add it to a catalog widget on a page.Thank you for help in advance!

MylaPopeNovice III

asked in Product Q&A

Courses not loading after user able to access initially

Hi Everyone, We received a report of users who were able to access a course and load it properly now being stuck with this screen when accessing the course. We have tried clearing cache/cookies, switching browsers, restarting the workstation and still have been unable to fix this error. Has anyone successfully gotten the course to fully load? We’ve submitted a ticket with Docebo but it’s looking like we may have to fully reset the course for this user and generate a report with their progress as of today to provide records of completion in the event of an audit. Thank You!

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