Product Q&A

Is it possible to create a rule to auto enrol learners once they complete one course into another course, so that we can manage compliance. We have tried certificates/ renewals but it isn’t working for us.For example - a learner completes/ attends a ILT session on Asbestos awareness in 2025 - they must renew it yearly, so attend a ILT session before their year anniversary in the 2026 course.Ideally, I want to set up a course for each year (Asbestos 2025, Asbestos 2026, Asbestos 2027 etc) and when my admin team mark a learner as attended in that year’s course, it auto enrols them as a learner in the next years course so we can track numbers and colleagues can see when they need to book onto a new session. 

We have specific direction in our “User created by Admin” notification that goes to users so they can log in and download the app. It has their credentials and such, but we just launched so it didn’t go perfect with importing users. We have a lot of email updates to make and such, so after we make them we wanted to resend that notification. Is there any way to do so? Nevermind! i just saw the activation notification option

I was trying to randomize a certain number of questions in a test. For example, If I have 4 questions, I would like to randomize the first 3 questions and always have the 4th question at the end of the test. I chatted with one of your Support Specialist, and he said that Docebo does not currently support this. I believe this feature would be a great addition to the Testing options.

Hi out there!  For a number of reasons, like getting better reporting on who watches how much of each presentation recording and the like, my teammates want to create an associated e-learning course for each new VILT course. The e-learning course would have a copy of the recording and any training materials for people who missed the original course. Does anyone have any experience with this type of course management? I suspect they’d want to do this for both standalone courses and those in learning plans. I’m trying to figure out how to route new registrants to the e-learning version once the session has passed. Any thoughts would be appreciated!

I swore that this was an option when we were implementing Docebo last year, but now that we want to turn off commenting I can’t find it, and I’ve only come across community posts/articles that indicate it is not possible. Was this an option before? Is it an option now and I’m just not finding it?We want to disable commenting and asking the expert globally across the platform instead of on individual assets after they are uploaded. 

Happy Friday all.I just noticed there’s a column for Codes on the Central Repository page, but I cannot figure out where to actually change this. This would be pretty useful for my organization, since lots of people will just create content called ‘Test’ or something like that. If we used codes, it would be easier to identify where the content belongs.Does anyone have any information on this? Thanks!

We have created channels with procedures for our team. We want to track who is accessing each asset inside that channel. Is that doable?Alternatively, is there a way to request "attestations" of reading certain documents inside a channel or somewhere else, that is not a course?TIA!

We launched Docebo earlier this year, and as part of our package, we added the “China Firewall Solution”. As best I understand it, the CDN’s are located just outside of mainland China, and the solution is provided via network routing.We’ve yet to roll out the platform to the learners and company staff located in China.With the roll out the PIPL in China, I was curious if any other Docebo customers are currently using the China firewall solution, and if so, if they’ve done any research on how deployment of this solution would be impacted by the new privacy laws.Our account manager is checking for any new information internally, but suggested a post in the community to see if anyone else has any intel.

There has been feedback from virtual training participants that they would like the opportunity to purchase a physical training manual when they are completing virtual instructor led training.Currently the manuals are provided electronically as part of the pre-work materials when a participant signs up to a virtual instructor led training session.Is anyone aware of a way within Docebo to provide the opportunity to purchase physical manuals to send to customers ahead of the training session?Thanks!

Hello!My company has this year looked into monitoring how much time, each month, is being spent by users in our platform. Identifying just who has logged on isn’t much of an issue, but we need to figure out how much time, total, our users are spending interacting with training materials in order to provide better optics on the ROI over our old training site. What we have done thus far is not providing accurate results, however, and I am hoping one of you kind folks might have a better idea of where and how we can get this information! What we are doing now:Currently we are utilizing the Users - Courses report to pull data, with the following filter:• Enrollment Date [After / Absolute]- 11/3/2023• Usage Statistics - Training Material Time (sec)While this will reflect accurately all users who were enrolled after this date it will not reflect users who have passed the course or even briefly touched the

We’re going to be generating accounts, and we want a “one button” or “one link” log-in option for those folks - like an SSO button, something where they can just click and get in (no password). I’ve looked into trying to do magic links (it looks like Docebo doesn’t offer that option) and I believe SSO wouldn’t work. Understand if this isn’t possible, but is there a way to do this?Example: User has account automatically generated. They can get in without entering a password, just by clicking a button or link.Thank you for any help in advance!

Hi All, wondering if anyone has any experience with this and can shed some light on it. Sometimes, when we assign an instructor to a session via the VILT MS Teams integration,  that the session will appear 2 times on the instructors calendar. We do not use shared caledars, each instructor has the session set to thier own account. We cannot pinpoint why or when this happens. When it does happen each teams event has a different meeting ID. To Resolve we have to have the instructor delete the events from their calendar manually, then we remove their account from the assignment of the session, save and then readd it, and the session will go back with just 1 event in the calendar. Help. It is very annoying. 

Hello,How do I see the average actual time for users to complete a course? I’d like to update the estimates based on timelines from completions once a certain percentage of users finish the course. Ideally I’d like this for learning plans as well.Thanks!

Hi Everyone, we have noticed that our power users are experiencing quite a drastic delay when they are in user personal summary and external actives - has anyone else been experiencing this or know why this could be happening?

I’m looking to use badges and points in Docebo for things that are not really trackable, and you can earn the badge with a single click.For example, you have a professional development conversation, and you earn 10 points. This is something outside of the system and fully self-reported, so my ideal situation is you do one click inside Docebo and get the badge.Is there any way to do something like that?

If a coupon is set for a specific amount of money, say $200, what happens with the residual amount if the user applies it to a course that is only $100?

Hi all,We are just about to go live with the LMS but we’re having a hard time convincing out IT team to integrate Docebo Connect. They have some reservations about the way the data is moved in and out of the the portal from O365. I was wondering if there were any colleagues from other Universities on here that have used the integration and would be happy to have a chat about how it’s worked for you?Thanks in advance!

Hello,I’ve been trying to create an account in Docebo University but haven’t been able to find the right page. Could someone point me in the right direction?Much appreciated!

I want to create brand templates in Creator, so other creators can just duplicate the template and work from it. How can I duplicate a lesson?

What is your experience of setting a SCORM LO to view “one time only”? My experience is that users frequently lock themselves out of this LO and need it resetting because they somehow manage to lock the LO before reaching the criteria for completion which means their results are not logged. I’d like to determine if this is a problem with the LO setting, with Docebo, with my SCORM package or user error.Context:SCORM LO is a timed test (the timer is javascript in the course rather than any native function of Docebo) Results are reported to the LMS when a learner clicks “submit” at the end of the test or when the timer reaches 0 Completion is tracked using the results slide The LO is set to view “one time only”I’d say at least 10% of users lock themselves out of this SCORM LO, I have to reset the test and they try again. What could I test/change to establish the cause of these frequent lock-outs? 

Hey fellow Docebo Admins and Docebo Product Owners,We're facing a significant challenge with Docebo Learning Evaluation (DLE) and I'm hoping to get your insights, ideas, or even just a collective groan of shared pain.The core issue is that DLE currently only allows us to assign surveys to individual courses, not to entire Learning Plans. This is a huge roadblock when we want to evaluate the overall effectiveness of a comprehensive learning journey rather than just isolated courses. Assigning a survey for every single course in a learning plan isn't feasible—it quickly leads to learner fatigue and skews our completion metrics.Our Not-So-Great WorkaroundSince native learning plan survey functionality doesn't exist, we've resorted to a workaround that's less than ideal: Creating a "Survey Course" for Every Learning Plan: Yes, you read that right. To track learning plan effec

Creator does not offer a lot interactive options. We would like to know if it’s possible to code an activity and added to the lesson. Similar to Code block in Articulate Rise. Or if I have a coded Simulation game, is there a way to add to the course a “training material” ? Thank you very much. 

I have a creator lesson with a AI presenter Video in it. when I translated the lesson to other languages, the video is not translated.  Then basically the translations can not be used. Is there a way to show subtitle in other language? Or any suggestions to solve this challenge? 

Following some system update earlier this month, we’ve found that scheduled reports delivered to Power Users via email do not contain all the data for users they manage. This occurs if a Super Admin assigns users to a branch that a Power User manages and the Power User hasn’t logged into the system since the users were assigned to the branch.Docebo support say this is now expected behavior, and Power Users must log in in order for any changes to be reflected in their scheduled reports. They aren’t clear which update caused this change in functionality.This causes big problems for us as many of our Power Users rarely log in the system but rely on scheduled reports to oversee training progress. We’ve been using Docebo for about 4 years in this way.Is anybody else running into this problem?

If I need to send an outside vendor the Zoom URL for an upcoming Zoom Meeting for a ILT course, how do I find the URL?