News & Announcements

Docebo Support will have modified hours of operations for the following upcoming public holidays: 🇮🇹🇫🇷 On Monday, November 1st, in observance of All Saints Day in Italy and France, Docebo Support Operations will be opening at 8:00 a.m. EST / 2:00 p.m. CEST and there will not be Italian language support for the day.🇺🇸 On Thursday, November 24th & Friday, November 25th, in observance of Thanksgiving in the USA, Docebo Support Operations will be available, however, will be operating with limited staff.

July 2022 UPDATE: Starting September 2022, all Docebo Product Updates (Mid-Month Maintenance Releases, Sandbox Updates and Monthly Product Updates) will move from Wednesdays to Mondays. Starting March 2022, the Docebo Learn platform will move from a weekly maintenance release schedule to a twice monthly maintenance release.  This shift comes as a result of feedback from customers wanting  greater stability of the LMS during and after maintenance releases, along with the desire for more detailed resources from Docebo Help, Docebo University and Docebo Community for maintenance releases. By reducing the amount of times we release new or updated code in your LMS, we’re decreasing the risk of any release-related issues that may occur in your platform either during or shortly after a release. This also allows our quality assurance team the ability to perform more thorough testing for any identified bugs  that are being fixed by our Product Team. We know this change may stir up some question

 Brandon Hall Group recently announced the winners of the 2022 HCM Excellence Awards and we wanted to share in the celebrations of all the winners!  Take a look at who brought home some shiny new metal 📣  Fannie MaeGOLD - Best Customer Training Program Docebo UniversityGOLD - Best Customer Training Program (@pmo)  JenzabarSILVER - Best Learning Team (@ryant)  ECCO SILVER - Best Advance in Custom Content  Docebo SILVER - Best Sales Onboarding Program RE/MAX LLC  🥉BRONZE - Best Advance in Learning Technology Implementation (@TaviaRitter)  BDP Risk® LMS 🥉BRONZE - Best Customer Training Program (@BDPRisk_Training @DianeMika)   Another big congratulations to all of this year’s winners!  Leave a like or comment  to be part of the celebration 

Docebo Support will have modified hours of operations for the following upcoming public holidays:🇨🇦 🇺🇸 On Monday, September 5th, in observance of Labor Day in Canada and the USA, Docebo Support Operations will close at 12:00pm EST / 6:00pm CEST. Side note: How can Labor Day weekend not make you think of Grease and Summer Nights?🎶 Summer lovin', had me a blast.🎶 Summer lovin', happened so fast

We’re thrilled to announce the finalists for the Docebo Inspire Learning Awards! All we can say is they weren’t easy decisions as there were so many outstanding entries across all six categories. Here they are:  Rookie of the Year SiriusXM + Pandora Colombini Group Zoom Best Customer Training Program PowerDMS TIBCO FannieMae Best Employee Training Program Trimble EPF Learning Campus Kiehl’s Best Learning Measurement Strategy Citizen’s Advice SimCorp Kiehl’s Best Learning Experience Design RE/MAX Nextiva Nurse-Family Partnership Best Learning Suite Implementation Elasticpath FintechOS Hymans Robertson   Congratulations to all of our finalists, and an immense thank you to everyone who completed a submission. 💙 And stay tuned: more information about Inspire 2022 is coming soon! 

Disclaimer: I think we all know that I am not a lawyer (although I once dreamed!). The purpose of this post is to provide guidance on the use of the SCCs for Docebo customers. The information in this document is for general informational purposes only and does not constitute legal advice. Now that we got that out of the way, on July 20th, 2022 we sent out an email asking you to sign an update to our DPA. We got a lot of questions and I am here armed with a lot of answers.  Q: This is a long post, should I really read this? Does this apply to me?A: Privacy matters to everyone; today more than ever before! This post is to bring some light to the what and why of the email sent out titled: Docebo Amendment to Customer DPA to incorporate new SCCs. BUT, if you joined the Docebo family after September 2021, there is no action required on your part. When you joined, Docebo had already updated our DPA to align with all requirements. However, it is a good read on privacy, so grab a coffee and we

Docebo Support will have modified hours of operations for the following upcoming public holidays: 🇨🇦 On Friday, July 1st, in observance of Canada Day, Docebo Support Operations will be available and operating with limited staff.  🇺🇸 On Monday, July 4th, in observance of Independence Day in the USA, Docebo Support Operations will be available and operating with limited staff. 🇫🇷 On Thursday, July 14th, in observance of Bastille Day in France, Docebo Support Operations will be opening at 2:30am EST / 8:30am CEST.  To those celebrating - Happy holiday to you!! Please enjoy your day and get some good food into you! 

Schedule: June 21, 2022 7:00AM - 9:00AM UTCComponents: L LMS PlatformsLocations: Enterprise Plan Platforms - US (Virginia) RegionDescription: We want to notify you that on Tuesday, Jun 21st 2022 from 7:00am to 9:00am UTC, Docebo will perform a scheduled maintenance on a subset of Enterprise clients hosted in North Virginia (us-east-1) region.We will use this time to install a few important stability patches to our RDS database services. During this maintenance window, the Docebo platform may be temporarily unavailable for some clients in the region. We appreciate your patience and understanding. 

Schedule: June 21, 2022 2:00AM - 4:00AM UTCComponents: LMS PlatformsLocations: Enterprise Plan Platforms - EU (Frankfurt) RegionDescription: We want to notify you that on Tuesday, June 21th 2022 from 2:00am to 4:00am UTC, Docebo will perform a scheduled maintenance on a subset of Enterprise clients hosted in  Europe Central 1 (Frankfurt) regions.We will use this time to install a few important stability patches to our RDS database services. During this maintenance window, the Docebo platform may be temporarily unavailable for some clients in the region.We appreciate your patience and understanding.  

Docebo Support Operations will close on Monday, June 20th at 11:00am EST in observance of Juneteenth. Docebo recognizes the role it plays in supporting Diversity and Inclusion, and to make this day meaningful for our employees, we encourage them to use this time to advance their knowledge and deepen their awareness of this important cultural holiday. 

Hi everyone! If you haven’t already noticed, I’m really excited to share that we have recently refreshed our community Guides Library 📚 so I wanted to take a moment to highlight what you’ll find inside as well as how it differs from our Knowledge Base.  What is the Guides Library?This is where you can browse through helpful guides and handy tutorials to learn best practices from Docebo experts. Within the Guides Library, you’ll find two main categories, ‘Getting Started in Docebo Community’ and ‘Docebo User Guides’.  Below is a brief description of each along with their subcategories: Main Category Description Subcategories Getting Started in Docebo Community Useful information about Docebo Community and tips on how to use it. Tour & Guidelines FAQs Tips & Tricks Docebo User Guides Best practices from Docebo experts. General How-to Strategy Notifications Reporting Integrations Support  

For this upcoming Monday, April 25th, Docebo Support will have modified hours of operations.In observance of Liberation of Italy, Docebo Support Operations will open at 9am EST on Monday April 25th, and will not have ITA language support for the day.

Hi everyone, our community platform provider is experiencing some issues which is resulting in poor performance within the community. As of 16:00 CEST, they are actively investigating and working on a fix. I’ll provide any updates I recieve directly to this post.  Fingers crossed for a quick resolution 🤞

For this upcoming weekend, Docebo Support will have modified hours of operations on both Friday April 15th and Monday April 18th.In observance of Good Friday, Docebo Support Operations will close at 11 am EST on Friday, April 15th. Support will have on-call staff for any critical tickets submitted.In observance of Easter, Docebo Support Operations will open at 9am EST on Monday, April 18th, and will not have ITA language support for the day.

We’re excited to announce the launch of our new webinar series, Docebo University Live!  We’ll kick off this series on Wednesday, April 6 at 10:00 EDT with a deep dive into enrollment strategies and solutions with Docebo experts and customer panelists. If that’s not enough, in these webinars, our resident experts and fellow customers will be answering your most pressing questions.  In the meantime, we suggest you do the following: 1. Take our brand new DU course on enrollments. It covers everything from the importance of enrollments to automating the process with rules. 2. Register for the webinar (if you haven’t already). 3. Ask questions. Take this opportunity to post any questions you have on enrollments in the comments below👇, and we’ll be sure to add them to the question bank for the webinar. This is your opportunity to ask us anything you’ve always wondered about enrollments, seek solutions for enrollment-related challenges you’ve encountered, and find out more on this topic fro

Hi everyone! Last week, we updated the March Release Readiness event with our release highlight video (that includes a special guest appearance  ) as well as the link to the March DU release course.  We recommend you check out both before attending the webinar on March 30. 

The time has come! As of today (February 23, 2022), Phase 3 of the webinar migration is underway. Most of you have probably completed the pre-migration tasks by now. If you haven’t, we’re here to share a few of the changes you might notice in your platform, and to call out a few items you might want to check on. Phase 3 of the migration will last from February 23, 2022 – March 11, 2022. Learn more here. Helpful articles and resources Transition to the New Management of Classroom Courses and Webinars Webinar Courses Migration as VILT Courses  Webinar Migration: Questions and Answers Community Guide: Web Conference Widget Deprecation   What has changed in my platform as a result of the migration? Webinar courses > ILT CoursesYou’ll notice that all courses with type = Webinar (Deprecated Soon) are now type = ILT (Instructor-Led Training). The only available course types post-migration are E-Learning and ILT (Instructor-Led Training) No option to create Webinar (Deprecated Soon) C

Buy yourself a piece of L&D history this holiday season through Docebo’s NFT Charity project We think it’s safe to say that 2021 was a year of significant innovation and change. To keep with that theme, we’re giving you the chance to buy yourself a truly unique holiday gift that combines our love of technological innovation. Italian food and L&D, all while contributing to a good cause.If we’ve lost you, I’ve got three letters for you. NFT.Yes, those NFTs. Non-fungible tokens that let you purchase and own digital works of art and other collectibles that have a place in history.Docebo’s joining the NFT party by auctioning off three logos from the company’s early days on OpenSea. We’ll be donating 100% of the profits from that auction to three charities that are near and dear to our hearts, and align with our CSR initiative. More details in our blog!

On Saturday, January 8, 2022, Docebo Connect will undergo maintenance to ensure the continued performance, reliability, and security of the application.  The activity will take about 3 hours and will be scheduled during a time that ensures minimal disruption for your learners or your business, see below: PST: Saturday, January 8th, 9am to 12pm CST: Saturday, January 8th, 11am to 2pm EST: Saturday, January 8th, 12pm to 3pm GMT: Saturday, January 8th, 5pm-8pm AEDT: Sunday, January 9th, 4am-7am During this activity, Docebo Connect will be placed into maintenance mode and no data loss is expected. If you have any questions, please reach out to Docebo's Customer Support.

This message is to address inquiries and the impact of CVE-2021-44228, a zero-day vulnerability identified in Log4j Dec 9, 2021. Docebo Security Team has confirmed Docebo is not using Apache Log4j in the Docebo Learn product and is not affected by this vulnerability.  Docebo security and incident response teams have implemented additional threat detection measures and are actively monitoring this issue should further response be required.  As part of our customer focused security, we recommend monitoring our announcements resources as these provide detailed information on service updates and changes:  https://www.docebo.com/product-updates/ Should you have any questions, please reach out to your customer success manager or customer support. Sincerely,Docebo Support Team

Our first (of four sessions) in our Learning Measurement Bootcamp was a hit last week! A big thanks to everyone who attended this session If you weren’t able to attend live, you can watch the recording at your convenience as well as take a look at the handout attached to this post.As we gear up for session two, Choosing the right metrics: aligning learning to business outcomes, we put together a quick 10 question self-assessment in Docebo University to help you gauge the maturity of your learning measurement strategy.As you answer the quiz, we hope you’ll jump back to this post to let us know which areas of how you measure your program you’d most like to improve. Your answers will help us focus our next session to addressing the most concerning areas from our community members.Have a tip for a fellow community member based on your experience? Be sure to share it below as well!Rob A