Admin & Other
Establishing Your LMS Project Team
How should I structure my LMS project team? We suggest you assemble a small core team that is responsible for project management and administration of the final LMS setup. This core team is typically comprised of a primary LMS admin and backup LMS admin. For projects that involve many stakeholders or business units, we strongly recommend having a Project Manager as a part of that core team to coordinate internal activities. This team is responsible for all communication related to the setup of the platform and will be the go-between for your internal business stakeholders and the Docebo Solution Deployment Manager. During the course of Onboarding, other stakeholders or technical resources may need to join calls with Docebo and your LMS Admins in order to discuss use cases in more detail but they will not be required on all calls. It is critical that the core team attend all Docebo onboarding calls and training, other attendees are only required if the use case warrants their involvement. The chart below lists all the potential team members that may be needed throughout the duration of your LMS Onboarding project. Who will need to be involved from my company? Core Implementation Team Roles Customer Role Tasks Involvement and Time Estimate Primary LMS Admin / Superadmin (Core Team) Backup LMS Admin (Core Team) Project Manager (Core Team) Leads setup of LMS to meet desired use cases Receives training to become a Docebo expert Coordinates activities across other teams and individuals within the customer organization Attends all meetings with Docebo Solution Deployment Manager Completes all admin training via Docebo Academy Attends all customer internal meetings regarding Docebo setup and configures the LMS 10-20 hrs per week Stakeholders Customer Role Tasks Involvement and Time Estimate Business Stakeholder(s) Clearly define use case(s) required by the Docebo platform As needed to clarify use case(s) or review setup options 1-4 hours per week Marketing/Design Provide branding & style guidance Build User Interface As needed, dependent on whether a web designer is involved with page design 1-15 hours IT Resource(s) Technical configuration such as applying SPF and DKIM keys Custom Domain Name Configuration Attends troubleshooting calls as necessary 4-12 hours Content Developer/Instructional Designer Creates learning content/packages for upload into Docebo LMS As needed to review setup options 5-10 hours SAML SSO Admin Setup the integration between Docebo and SAML IDP Attends setup and troubleshooting calls as necessary 2-5 hours Salesforce Admin Setup the integration between Docebo and Salesforce Attends setup and troubleshooting calls as necessary 5-10 hours 3rd Party Administrator Export of data from existing systems and formatting to Docebo specification Attends troubleshooting calls as necessary 1-3 hours API Developer Develops integrations using the Docebo API set attends regular status calls and other ad hoc technical calls as needed 10-20 hours App Developer Mobile App Development Attends setup and troubleshooting calls as necessary 5-10 hours Who will be involved from Docebo? Docebo’s Gold plan includes a 16-week Onboarding package designed to ensure that your core team is enabled to set up the platform to meet the required use case(s). During this period your engagement with functional training via DoceboU and weekly meetings with the Solution Deployment Manager will provide you a combination of training on core system functionality as well as specific guidance on how to use the available functionality to best meet your use cases. This will provide your team the guidance required for them to fully configure the Docebo system. Docebo Role Tasks Involvement Solution Deployment Manager Conduct use case discovery sessions Develop timeline and milestones based on the use case definitions Assist in enablement activities in order to streamline the LMS configuration process Provide best practices and troubleshooting guidance Guide customer resources through the setup of 3rd party app integrations Kick Off Weekly status meetings Ad Hoc meetings as needed Q&A via email Technical Deployment Manager Guide customer resources through specific technical tasks that may require a technical subject matter expert Ad hoc attendance to meetings as needed Q&A via email Account Manager Works in tandem with the project team focusing on account direction Kick-Off Call Project check-ins (as needed) Onboarding Closure call Learning & Support Specialist Troubleshoot and manage any support request that you might experience in the platform As required for Help Desk tickets Professional Services Leadership Representative Serves as the onboarding project sponsor and escalation point Ad hoc as required
