Product Q&A

Hi all,I assumed there would be a view field option (column) in Users - Courses report to show allow us to see if a particular enrollment attached to learner for a course was overdue but I don’t see anything available. How do people report on (in bulk) overdue courses in the system?

We have individual courses in the course management that are not in a catalog because we do not want power users or learners to have access to them individually. We want the courses in a learning plan that is visible so the power user or learner can enroll into them. This way the learning plan had prerequisites that only allowed the learner to take the courses in a particular order before enrolling in a ILT session or exam.Now we are seeing that power users are seeing the individual courses in the course management area that are not in a catalog. Did something change? In the past, power users could not see individual courses that were not in a catalog even if they were part of a visible learning plan. Do I need to make a change to the power users management? (see screen prints below)  Please let me know what you have done to prevent power users from enrolling learners into courses in the course management area that are not in a catalog that they should not have access to even if the co

We are currently using course catalogs to organize learning content by competency within our competency model. As our catalog library continues to grow, it becomes increasingly difficult for employees to locate the competency catalog they need. Currently, users must scroll through the catalog list and repeatedly select "Show More" until they find the appropriate option.Would it be possible to add an additional filter that allows users to quickly narrow the list and navigate directly to the catalog they are looking for? This would significantly improve the user experience, particularly for organizations leveraging a large number of catalogs.I have noticed several enhancement requests across the platform that appear to be requesting similar functionality, although many of them have been closed. Is there a technical limitation that prevents this type of filtering, or is it something that could be considered for future development?As competency-based learning continues to expand, improving

It doesn’t look like there’s a way to create a custom report for Observation Checklists. How is everyone pulling reports for those?

Hey community. I’ve been passed a lovely big job and I’m currently in a huge pickle. Someone at my company was told to archive a bunch of completions for a client but then the client changed their mind and now want to reinstate the completion against the course. These courses are however located in learning plans (yay - my favourite) so using the enrollment_learn_v1_enrollment_batch_0 in the api browser can’t work because the users are enrolled in the learning plan. The learning plan also has completions attached (yay). I’m seriously at a loss at what to do. I explained the situation to docebo support and they told me to use the api endpoint which does not work because the courses are located in learning plans.  Does anyone have any suggestions as to what to do? Its the weekend here, I’m sitting at my computer crying because nothing is working and i have 3800+ completions to reinstate before Monday. I’m so upset by this, can someone please help me on what i can do 😢

When uploading training material to the Training Materials page, why can’t we add codes for the training material unless we are using the creator tool? 

Is it possible to also include the length of the course (timeframe) on the list of assignments? Our users would like to be able to see at a glance how long each training will be so that they can manage their time and eventually encourage quicker completions. 

Is there a way to set up a notification to ensure that learners only get a single notification for a learning plan instead of each of the 15 courses in the learning plan? 

Does anyone know if there is any update on allowing Power Users to create branches on the platform?At some point - September-December 2025 - it was possible at least for Power Users to create branches through .CSV import and then it was suddenly disallowed and our PUs are crippled since then - either have to wait for SuperAdmin to create branches for them or have to make them all SuperAdmins just for 1 simple thing like creating a branch and branch code.All ideas for PU’s ability to create branches are being there for years and are “Closed”. Is there even a point of creating more Ideas to that effect that nobody’s going to waste their time any longer to vote for as there are so many other “Closed” and without any explanation why are closed and when they are going to implemented?

Hi,For Association questions, is there a trick to shuffle the Element B column?  It allows me to select shuffle, but answers are still in order that they were entered when viewing on the test.  I can manually enter the Element B column in a random order, but that makes for a bit more work when setting up to make sure all of the answers are there.  Thanks!

Creator does not offer a lot interactive options. We would like to know if it’s possible to code an activity and added to the lesson. Similar to Code block in Articulate Rise. Or if I have a coded Simulation game, is there a way to add to the course a “training material” ? Thank you very much. 

Hello,I’m looking for some advice on how others manage and display mandatory training for users.We currently use a custom content box on our homepage called Mandatory eLearning, and we assign a specific code to courses so they automatically appear there. This works well for training that applies to everyone, but as more courses are becoming mandatory for specific groups only, it’s becoming less effective—because those courses end up appearing on everyone’s homepage.I’m interested to know how others handle this in a way that makes it clear and easy for users. We’ve found that users don’t always check their certifications or learning plans (some courses are stand alone so learning plans don’t always work) We do use the My Courses status box but I'm not a big fan for this kind of thing as all training that users haven’t started fall into here so it doesn't make it very clear for users as some have booked/viewed a lot of training and then forget they did it themselves which we get a lot!Id

We are new to Docebo this year and have yet to use or configure Certifications. There are now a couple use cases, and we would like to set them up appropriately from the start. That being said, we do not want to “junk up” the system creating several unique certifications. We’re instead thinking of ways we can consolidate the number we create. Are there pros and cons to being more specific versus more general? We want to avoid any downstream impacts of having to rework our approach.  Potential Options include:General - Certification - 6 Months, Certification - 1 year, Certification - 2 years Slightly more specific - Safety Certification - 6 months, Compliance Certification - 6 months, Sales Certification - 6 months (and then repeat those for several expiration limits) Certifications for each specific, unique use case. (Which we do not prefer to do)Any suggestions are very much appreciated. Thanks,Jaclyn

We have had a small, but increasing amount of issues where a user will say they are not able to log in. We have Okta so users see the page with the SAML SSO button, when a user clicks it pops up with the Okta verifying animation, and then returns them to the same SAML SSO page. This is happening to new and existing users. We have had users open up incognito browsers and they still experience the same loop.Luckily, we discovered that if a user pastes the url to the my courses page it will let them in. The next time a user clicks in the SAML SSO button login works as expected. However, this is a workaround and not a fix.Has anyone else experienced this and identified the issue? I have tried opening up a ticket, but they act like it is an individual issue. Waiting for a user to experience the issue and then having them paste in a url is not a good introduction/overall UX of Docebo.

Hi Docebo Community,I’m currently exploring and testing the Communities feature in the LMS and had a quick question.Since we’re supporting a global audience, I was wondering if it’s possible to publish an article in multiple languages—similar to how course names and descriptions can be localized across the platform.I also checked with Harmony, but couldn’t get a clear answer, so I’m guessing this might not (yet) be supported.We offer all our content in 21 languages, so creating separate articles for each language wouldn’t really be sustainable—and it would also make audience management quite complex.Does anyone know if this is possible today, or would this need to be raised as a feature request?Thanks a lot for your help!Best,Dominik 

As a Power User, is there a way to see how long a course is before assigning it? I know a Power User can see that within the Course Properties but if I’m in Course Management and making an assignment, I don’t see a column option or anything else that would indicate how long a course is before assigning it to a user. Thanks!

Hi everyone,I have a question regarding moving UI changes from Sandbox to Production in Docebo.Currently, whenever I make any UI changes (like adding or modifying widgets), I’m manually:Copying the HTML from the widget in Sandbox Copying the CSS from the Custom CSS section Then pasting both into the Production environment (HTML widget + Custom CSS page)Is there a better or more efficient way to push Sandbox UI changes to Production without doing this manual copy-paste process?Looking forward to your suggestions.

Hello!Does anyone know how to delete duplicates of thumbnails when uploading assets to channels? I have changed my thumbnails for my assets several times as I play around with our look and feel, however it is keeping a “graveyard” of my old thumbnails and does not give me the option to delete like the course thumbnails do. Thank you in advance! 

Hello all,We are having issues with users not going through the correct process to retake a course which has a certification attached.I have created a tasklist widget which sits on the homepage that displays - Not Started, In Progress and Certifications to Renew.  Ideally this is where I want them to click to redo training and therefore completion dates will be reset correctly to remain compliant.There is also a historic function to access the My Activities tab through the three hamburger bars on top left, click on courses and enter the training through the courses tab.  This does not reset the certification dates correctly.My question is could I remove the My Activities option from the Menu to avoid this issue altogether? Users have access to catalogues, calendar, reports, LPs, training overviews, completed courses all built into widgets that sits on their homepage.  Would there be any ongoing consequences if the My Activities option be removed?I have zero CSS skills if that is what i

Is there a way to have multiple languages for a LP description? I need to show the LP description in English and French.  

Hi.  I am trying to amend the Power User access and grant specific access rights. My Power Users can currently only see ILT courses and no eLearning. I just want the to be able to search in the Course Management section for both ILT and eLearning. I have looked at the various settings for Power Users but cannot see anything that relates specifically to eLearning. If I log in as a Power User they only see ILT Training via Course Management. Any ideas what I need to change? Thank you 😀

I am starting to utilize badging as a resource to identify skills from our users but when I export our Badge report, I am seeing some users are on multiple times…. I did a group to capture users who would meet the badge qualifications to get an initial import and so we could include legacy course data that would not meet the qualifying factors. I then added the automatic assignment for the badge when users complete a course. 

Hi Docebo Community,Hope you’re all doing well.We’re in the final stages of preparing our Playlists launch and wanted to check in with the community before going live.During testing, we’ve noticed that when a private playlist is shared with an individual, it doesn’t appear in their My Channel view. The only access point is via the original notification email or the notification centre.This raises a concern that if the notification is missed or not actioned straight away, the playlist can be difficult for users to relocate later.Has anyone found effective workarounds or alternative approaches for this? For example, ways to ensure shared private playlists remain easily accessible for learners beyond the initial notification?Would really appreciate any insights or examples from your setups.Kind regards, Joy

Hi all, Does anyone have experience setting up a 2nd sandbox environment? We want to make some widespread platform changes and would love to build this out slowly and intentionally, with thorough testing, while retaining the existing production site and sandbox. Has anyone done this for a similar purpose, or found alternate ways to approach a comprehensive redesign? Thanks for any advice!

Is it possible to use CSS to add another dot and text after this?