Product Q&A

Hi, I need some help with reporting on Team Members fields in the user profile. I’ve setup multiple managers that can be assigned to a user. How do I get a report with these new manager fields?  I’m using the Custom Report: New Report > UsersManager Assistant Manager Lead Safety ManagerThe Manager field displays on reports. The Assistant Manager, Lead, and Safety Manager fields do not display on reports. New Report > Users report field options shows the Manager and many of the fields from the Additional Fields tab, but none of the fields I need from the Team Members tab.Am I using the wrong report?   

We are wanting to create one email notification that goes out to the manager and in that email it would list all of the users who report to them on courses that need to be completed in the platform.We are aware of these two email notifications “Digest: Learning has yet to complete a course” and “Learner has yet to complete a course” can go to the manager. However, on these notifications the manager will receive one email per user and this is not what we want.Our managers do have access to the “My Team” in the platform and we know that they can see their team members and it will show if the user(s) are overdue on a course and they can see their User Summary Report. Looking at “Reports,” we would not want to create a manual report for each manager to see their team members and the courses that still need to be completed. We do use the direct manager (#4 Team Members) when a person is created, however, direct manager is not available to select under User Fields at the end of creating a re

Hi all,What is the best way to automate the Orientation learning path while preventing learners from working ahead? For example, if there is Orientation on Day 1, the courses are in the system but users should work together on the classes at the orientation site. The users then will automatically be enrolled in Orientation session 2, but they should NOT be able to work ahead until day 1. What is the best way to set this up?Thank you Docebians!

Has anyone figured out how to / whether it’s possible to customise the background colour of the new user menu and top banner in the new navigation mode? As you can (hopefully) see from the comparison images below (new navigation mode at top, legacy version below) we previously had the whole page including top banner all one colour, now it’s defaulting to white and I can’t see how to adjust this.    

Our business is arranging a call with our CSM relating to MFA, but I thought I’d also check-in here to see if any fellow Docebo users have, or have solved, a similar issue. Our company has roughly 2500 global employees, so not small but not huge by some standards. Basically, we use our LMS for employees but also sell courses to our customers. We supply to the MOD (Ministry of Defence) and to work with them we have to apply for Cyber Eseentials Plus, and as part of this users need MFA. We can sort MFA via Azure for employees who are on our network, but our branches in South America, Australia and Malaysia for example are not. We also need to implement for external customers. Therefore to implement MFA, we need to look at 3rd party providers. Our Network Manager has looked at providers such as OKTA, but the annual cost was well into six figures. I was wondering whether any of your businesses have had a similar issue, because MFA is going to become increasingly imperative. Has anyone mana

We have specific direction in our “User created by Admin” notification that goes to users so they can log in and download the app. It has their credentials and such, but we just launched so it didn’t go perfect with importing users. We have a lot of email updates to make and such, so after we make them we wanted to resend that notification. Is there any way to do so? Nevermind! i just saw the activation notification option

Currently, our organization uses extended enterprise to offer online courses to staff and sell courses to the public. Right now, we use a separate point-of-sale system and API to handle online course purchases from the public as we sell other items, such as admission tickets. If you have e-commerce turned on, is it automatically turned on for all your domains? E.g. would internal staff need to go through the payment process (even if it is “free” or have a coupon making it free) in order to enroll in a course? Or, can you set it up so that e-commerce is activated only on a subdomain?

Hello,We used to have an HTML “carousel” type of news section on our main dashboard for our learners. It was rotating between 4 news announcements they could click on. This morning, when I logged in, it appears that we can no longer edit this or modify this block.  It states that now that it has been made compatible for both desktop and mobile, that these HTML blocks can now only be edited in their “how they will appear” form and we no longer have access to the HTML or to edit it for July. Can someone help with this? MANY of our pages were using the HTML/WYSIWYG widget and now it is nearly impossible to edit some of them. 

Hi Community,We're looking at updating our login page and would appreciate your insights.All of our users can now log in via SSO, so the username/password option is no longer needed as a primary login method. However, we still need to keep it available for test accounts and a small number of users outside our organization.Ideally, we would like to make the SSO option the primary login method by placing it at the top of the page, while hiding the username/password fields behind a button or drop-down that users can click only when needed. Something like this:An additional requirement for us is that this setup would need to work both on the desktop login page and within the mobile app. To my knowledge CSS changes do not work on the mobile app.I came across a few older posts suggesting that this may be possible, at least the switching SSO with the username/password option (Customize Sign in Page | Community).Thank you in advance for your help and insights!

What is the difference between the two times displayed with Learning Plans? I’ve searched a number of different sites and can’t seem to find the answer. 

Hi All! Was wondering if anyone has experienced this.  I’ve put in a ticket but wanted to also share on the forum.  Has anyone begun using Companion and the New Space button is no longer available?  I began testing Companion yesterday afternoon, successfully created a new space and this morning when attaching to a second source domain found that I could not create a new space that connects to it.  

Hello,Is there a way to assign only certain lessons in a LinkedIn Learning course to offer the learner completion status for that course?Specifically, we’re looking to have our learners take the Microsoft Teams course. Since we’re not an education facility, we don’t need to watch ‘Teams for Education’. I told my learners they could skip it, but they want to show the completion for the instructor/learner. How do I do that?Thanks

Hello, I am trying to set a report up so it shows certifications that are going to run out in the next 3 months but can’t seem to get the filters correct. Has anyone set a report up like this before or know the correct options to click or if it’s even possible?

We use Docebo for external customer training. I want to export a list of upcoming ILTs to send to our internal project managers and CX teams to keep them up to date on what we’re offering customers. These internal users can’t sign in to Docebo, so they can’t access the calendar view. Is there a way to export the list of upcoming ILTs with names, dates and times, descriptions, and (ideally) registration links?

Hello,Our platform has several hundred user accounts that have never logged in. Before we deactivate them, I wanted to potentially leverage the "User has not logged in (in a specific time period)" notification. It is currently turned OFF.The default for the notification appears to be seven days after the event or account creation. If I change the period to 60 or 75 days and then enable the notification, will Docebo go back and process accounts with those specific time parameters? As we move forward, the plan is to turn the notification on with a standard 7-day window.Can I also have two versions of the notification running? One version runs at the 7-day period, and then another takes the same action but at a later period, say 60-days after account creation.

With the launch of Companion, I was surprised to see the button under my profile that allows the user to self-configure access to the extension. Tried a dozen different CSS options to hide this button and while it  seems to work in dev mode, when I load the code, the button continues to appear. Anyone had any luck hiding it permanently?Reason we would like to hide it is we need to test it and prepare a comm plans before we allow users to use it. Especially where we have no spaces prepared, and there also seems to be an issue with only providing the user with the root url - does not understand the concept of the sub domains (for extended enterprise)  

Hello! I looked through the January 2026 Q&A when course and learning plan archiving was activated, but couldn’t find an answer to my question. We are FINALLY getting into archiving our old courses using the new process. What occurred to me was, when archiving ILTs what happens to recordings posted on individual events? Are those uploaded to the Training Materials as videos or will they be deleted in the archiving process?

My organization has mostly used the LMS for our professional population, who have company emails.  We will be starting to have more of our plant associates consume training, but they do not have company emails and I can’t have notifications fire to personal emails.  I am mainly concerned with the course completion notification that has ‘all courses’ as its filter. The only workaround I can come up with is to create a global group that filters out users with personal emails and adding that as the user filter.I am also working with my integration team to see what options may exist to filter out personal emails from the HR feed, but not sure how that will pan out.Would love to hear some thoughts!

Greetings, I am getting started with Extended Enterprise in my Sandbox. I understand based on this statement from Docebo Help, “Please note that all users are allowed to access the main domain, as every user is associated with the root branch.” that users can access their root or main domain.Example, root domain is Company - test.docebosaas.comFirst sub domain is Company/DomainA - test.docebosaas.com/domainaSecond sub domain is Company/DomainB - test.docebosaas.com/domainbIs there any way to keep Domain A or Domain B folks from seeing the content in the root domain?My goal is to keep everyone in each of the domains and not have anything available in the root domain.

We’ve recently had someone leave the organization who had done quite a few content uploads for us. We were under the impression the person had left copies of the original videos in our data backend, however it seems we were misled. Is there any way to download a copy of the video after it has been uploaded to Docebo? When viewing the Learning Object, we can see the video has been “renamed” by Docebo, most likely during the rending process. I just need to snag some copies from a few Learning Objects so we can make a few edits and reupload.Thanks so much for the help!

I recently set myself up as an instructor of an ILT to test out the feature, and when I went to view my Task List widget, suddenly Assigned Courses was showing up, despite that not being checked on the Task List options. Help!  

Hi! We want to require that our employees take 4 credit hours from any course in JJU, we would then like them to be issued a certificate so that if can be renewed every 365 days. We need to roll this out in batches based on review dates. So those who just had their review in June will have until next June to complete it. We cannot figure out how to accomplish this. Any ideas?

We are currently working on setting up Docebo for our organization. I am baffled that there is no way to tag a course with multiple topics and have those topics be filterable in the Course Catalog.Does ANYONE have a solution to this?P.S. The fact that I can tag this question with multiple tags, but not actually courses, is ironic.

Hi everyone,We’re currently evaluating eCommerce options to integrate with Docebo. I understand that Docebo offers native eCommerce capabilities, and I’d be interested in hearing from organizations that are using it today.If you’re open to sharing your experience, insights, or lessons learned, I would greatly appreciate connecting. Thanks in advance!

I have a set of PDFs I MUST maintain that get updated quarterly as reference material for my learners. Slide converting a file 50+ pages is out of the question and the slide converter also does not allow for live links (so users can’t navigate via Table of Contents or other internal document re-directs.Uploading as a file in a course isn’t ideal as the user must re-download every quarter which they are very very unlikely to do.I was thinking that maybe there is a way to upload the PDF in Docebo and use an iframe in the HTML training material to embed a PDF viewer? I have made a few attempts but haven’t found a solution.If anyone has a workaround for a true PDF viewer in-app that would be amazing. (Already submitted/voted for related Ideas).