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Product Q&A

Ask questions and get answers about Docebo products.

  • 4,106 Posts
  • 15,460 Replies
4106 Posts
shanejacques
Helper I
shanejacquesHelper I
asked in Product Q&A
Report on SCORM Selections: Is it Possible?

Hi all - I’m cautiously optimistic that I’m overlooking something here, and hoping someone can help.We’ve got a course that contains a SCORM file, and in the SCORM file, the learner answers a few questions using pre-defined options. I’ve noticed that I can see these responses at the user level in the “Reports” tab of the course, in Course Management. See the GIF below for an illustration…  My question: Is it possible to extract and export this data at the course level?For instance, I want to see how all 1,659 users who completed the course answered that question, without clicking into each user individually.Crossing my fingers...🤞🏻

456
hailey.gebhart
Helper II
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Remove My Activities option

Hello all,We are having issues with users not going through the correct process to retake a course which has a certification attached.I have created a tasklist widget which sits on the homepage that displays - Not Started, In Progress and Certifications to Renew.  Ideally this is where I want them to click to redo training and therefore completion dates will be reset correctly to remain compliant.There is also a historic function to access the My Activities tab through the three hamburger bars on top left, click on courses and enter the training through the courses tab.  This does not reset the certification dates correctly.My question is could I remove the My Activities option from the Menu to avoid this issue altogether? Users have access to catalogues, calendar, reports, LPs, training overviews, completed courses all built into widgets that sits on their homepage.  Would there be any ongoing consequences if the My Activities option be removed?I have zero CSS skills if that is what i

547
lrnlab
Hero III
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A
I heard javascript is now officially supported?

Hello, A birdie told me javascript is now officially supported by docebo, whereas before it was at-your-own-risk.Can anyone confirm, and is there a KB on it? I can’t find it.

2456
elamast
Hero I
SJSloan210
Novice I
SJSloan210Novice I
asked in Product Q&A
AI Auto Tagging and Visiblity in Course

I have a question on AI Course or Lesson Tags.  Is there a better way to not display the TM/Lesson AI Auto-Tags in the course?  Other than removing them from Additional Info for the TM in the Central Repository?  Or deactivating the AI Tags?  

222
SJSloan210
Novice I
emily.mccarthy
Guide II
emily.mccarthyGuide II
asked in Product Q&A
Is there a limit to the number of Experts you can have on a Channel?

The question is as simple as stated above, is there a limit to the number of experts you can assign to a channel?Additionally, does your organization have best practices in place in regard to experts and assignments to Channels?I have my own opinions on this, but I need cut and dry facts along with additional insights to support what I am presenting and trying to hold true in my organization. Or maybe it does…. 

162
lrnlab
Hero III
trose23
Helper III
trose23Helper III
asked in Product Q&A
Certification and Retraining - Record did not Update

We recently started using the Certification and Retraining area more extensively.  We have several Certs set up for Anti-Harassment Training (different certs for employee vs manager and state specific options), which were set up in February.  I manually uploaded certification records for those who had prior valid completions in early March, so that they would get notifications of their upcoming expirations starting in April and beyond.  I created a brief procedural training explaining how certifications work, and what to do to renew them. Since then some of the records have updated without issue as our team members go in to renew them, but I’ve found a handful of other individuals who have enrolled in and completed the most current training option and their records have not updated.  I can find no discernable difference on the system between those who are updating correctly and those who are not. In these instances there was a “retired” training that is now under maintenance and cannot

253
JZenker
Guide II
Bfarkas
Hero III
BfarkasHero III
asked in Product Q&A
Javascript Embeds instead of iframes

Hi,Is there any way to add a JavaScript based embed code on a page or course? I would prefer to embed a video from our vendor this way over iframe, but don’t see a way to do it, I’m pretty sure the answer is no, but thought I’d check to see if someone had a workaround?Thanks!Brian

7936
elamast
Hero I
AntRich76
Influencer I
AntRich76Influencer I
asked in Product Q&A
Is there a way to add javascript/html script snippets into the header or footer of Docebo?

We're trying to improve our tracking as google analytics isn't good enough and would like to know if this is possible. ThanksAnt

2472
elamast
Hero I
Belal_Abdalhuk
Novice II
Belal_AbdalhukNovice II
asked in Product Q&A
Injecting javascript in pages

I need to inject my javacript code in the page to know i the user logged in or made a view course event or another event.Can I do this with Lms platform?

3013
elamast
Hero I
markbrumley
Novice II
markbrumleyNovice II
asked in Product Q&A
Document management help needed!

Hi everyone!I'm looking for a way to share a single document (like a PDF) stored in Docebo via a direct, stable link.My goal is to allow external users to click a link, register if necessary (self-registration is acceptable), and access only that specific document. I want to avoid enrolling them in an entire course just for one file.I've looked into using links from the file repository, but it appears these links expire, which doesn't work for our needs.Has anyone successfully set up a way to provide persistent public access to a single file hosted in Docebo, outside of the standard course enrollment structure? Any insights or alternative methods would be greatly appreciated!Thanks,Mark

427
JZenker
Guide II
C
Contributor III
ChrisBurtonContributor III
asked in Product Q&A
Restrict course visibility

Is there a way to completely restrict the view of a certain course to a Group?We have a course that we ONLY want visible to a select population. We don’t want it searchable and we don’t want the course link shareable. If someone in the group gets the link, they should be able to take the course right away. If someone not in the group gets the link, we want it to deny access.This is what we have tried:Created a catalog, a group, assigned the catalog/group/course together. Self-enrollments were available. Users can still access the link even if they are outside the group. Created an auto-enrollment rule to auto-enroll group members into the course, turned off self-enrollment. It did not enroll users when we added them to the group. Kept auto-enrollment rule, turned on self-enrollment, set to pending admin approval. Users outside the group could still enroll and be waitlisted (better, I guess, but still requires a manual action afterward)Any advice?

302
lrnlab
Hero III
Bkatzman
Influencer II
BkatzmanInfluencer II
asked in Product Q&A
How do you deal with users who are in two different companies?

Greetings,Situation:User joe@joe.com is in the LMS under the company United Widgets.Another company, Piper’s Parcels, wants to have joe@joe.com access their assets. As you may know, when you try to import joe@joe.com (without updating existing users) it would fail since the email address is already in the system. How do you all get around this? Thanks for your help. I greatly appreciate it.~B

296
JZenker
Guide II
R
Novice II
rgrafNovice II
asked in Product Q&A
Idea Exchange

How are you collecting ideas or suggestions from learners inside your Docebo platform?

243
JeanetteMcVeigh
Hero II
G
Novice II
Glen.D.ANovice II
posted in Product Q&A
Hello I have an issue with setting up my notifications

Looking for some help configuring notifications for New Question to Expert.  I have tried several email addresses within our company and I cannot get it to work.  Every time, I used a new email address I get the error message above.  I reviewed the Domain Management and it looks to be configured correctly.Any help? Thanks!

1947
J
Novice II
AprilH
Novice I
AprilHNovice I
asked in Product Q&A
Backing Up Question Banks and Tests

Does anyone have any suggestions on a way to back up question banks and tests/quizzes that have been built directly in Docebo? I know that tests can be exported to .gift, but how might that then be converted in to a usable backup format?

723
T
Novice III
R
Novice II
rgrafNovice II
asked in Product Q&A
Course Equivalencies

If I set up 2 courses as equivalents, will the CEUs for both being marked as “complete” show up on the learner’s transcript?

191
lrnlab
Hero III
B
Novice II
BuckyKatNovice II
asked in Product Q&A
Training material reporting separated into ILT sessions?

When an ILT course has multiple sessions, how do you see/report on training material completions based on the different sessions? What I’m specifically looking for/needing is a report that lists all the training materials for a course, the progress of all learners enrolled into the course for each material, and the sessions/start dates those learners are enrolled into.For instance, let’s say I have a course that has two sessions. One session has an event that occurs on May 1 and the other session has an event that occurs on May 15.The course > Reports tab allows you to see all the training materials but you have to go into each material manually to see who’s started/completed them. This also doesn’t indicate which session the learners are enrolled into.Custom report ‘Users - Training Material’ doesn’t include session information and it doesn’t list materials or or learners if the training material hasn’t been accessed yet.Insights Dashboards using the ‘Training materials - Detailed

122
B
Novice II
EmilyW_Tacoma
Helper I
EmilyW_TacomaHelper I
asked in Product Q&A
LinkedIn course completion, set lessons

Hello,Is there a way to assign only certain lessons in a LinkedIn Learning course to offer the learner completion status for that course?Specifically, we’re looking to have our learners take the Microsoft Teams course. Since we’re not an education facility, we don’t need to watch ‘Teams for Education’. I told my learners they could skip it, but they want to show the completion for the instructor/learner. How do I do that?Thanks

362
A
Novice III
JGildea
Helper II
JGildeaHelper II
asked in Product Q&A
Completion Pop-Up shows before video is complete

We’ve got a course that has a video uploaded. The course completion pop-up is showing about 10 seconds before the video ends and comes up over the video while it is still showing content. Is there a setting that can tell it to wait until the entire video finishes playing? Why would it do that?

1686
anodom
Novice II
T
Novice I
TQuilliamNovice I
asked in Product Q&A
How does Docebo know which time zone a user is in when users are not allowed to set their own time zone

Hello, I see that Docebo sets a time zone for users so I’m wondering how it derives that. We do not allow users to edit their time zone in their profile. I found this quote in a KB article. Can I deduce from it that Docebo is looking at the user’s browser for this info?“If users are allowed to customize their time zone, when they move to a location having a different time zone, the platform will prompt them to adjust their time zone according to the one detected by the browser.”

312
T
Novice I
E
Helper I
elainethetrainerHelper I
asked in Product Q&A
Looking for a way to view PDFs without downloading and without slide converter

I have a set of PDFs I MUST maintain that get updated quarterly as reference material for my learners. Slide converting a file 50+ pages is out of the question and the slide converter also does not allow for live links (so users can’t navigate via Table of Contents or other internal document re-directs.Uploading as a file in a course isn’t ideal as the user must re-download every quarter which they are very very unlikely to do.I was thinking that maybe there is a way to upload the PDF in Docebo and use an iframe in the HTML training material to embed a PDF viewer? I have made a few attempts but haven’t found a solution.If anyone has a workaround for a true PDF viewer in-app that would be amazing. (Already submitted/voted for related Ideas).

65512
E
Helper I
N
Novice III
NadavSHNovice III
asked in Product Q&A
Training material -Assignment view (expanded view defualt)

Hey, when we are using the assignment (training material) on our exam courses (instead of exam in some cases) we usually have a lot of text as instructions and as the assignment itself. It is somewhat unclear and sometimes the users just miss the “show more” button. The question is, is that possible that the text will appear in “expanded” mode as default? (with a scroll) so the user will not have to click “show more” to read the full task text. (A CSS workaround if possible, will be welcome too 😉)Thanks l lot!Nadav

421
dkraige
Helper I
B
Novice II
BuckyKatNovice II
asked in Product Q&A
Change how 8-hour events are displayed in a calendar?

I’ve discovered that when an event lasts at least 8 hours it has two issues when viewing it in a calendar.The first is that when you click on the course it doesn’t show you what the start/end time is. The second is that when you view the calendar in Weekly view, it shows up as “all day” at the top of the view but doesn’t show when it’s actually scheduled for that day. Both of these behaviors means the only way a learner can find the start and end time of the session/event is to go into the course. Is there a way for the system to just display the course when it’s scheduled and inform the learner of the start/end time regardless of the duration without having to go into the course? 

50
B
Novice II
J
Novice I
jessieyinspruckerNovice I
asked in Product Q&A
Getting Comments to Appear While Taking A Test

I am building some quizzes/tests using the question bank.  I know that if I add a comment to any answer choice it will display when the user finishes their quiz and allows them to see their answers at the end.  This helps them see what the correct answer was and why.   Is there a way to get the comments to appear mid quiz?  I would love for a user to get a message that they got it correct or incorrect and display the comment at that time. TIA

161
lrnlab
Hero III
S
Helper I
SarahBeeHelper I
asked in Product Q&A
Adding comments to Test question

Hi EveryoneI am creating a Test.  I’ve done it many times so no problem there.  However, I’ve never used the Comments text box when adding the answersIn the guide it states:“...and use the Comments text box to provide feedback for each answer or question.” I can see how to add a Comment for each answer but how do I add a Comment just for the question so that the Comment is only displayed when the question is answered correctly?Many thanks

1164
J
Novice I

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