Product Q&A

Just wanted to ask if there was a way to send an email to every one of my users?It is not triggered by an event only information. For example the recent changes to the platform.I understand I can do a newsletter but they are not saved so if I send it once to check how it looks I need to redo it which means it could change because of adding pictures. (Unless there is a way to save a newsletter and I will gladly take any instruction on that) I don’t want it to be internal as I wanted people to know about it before they opened the platform.Any advice would be gladly taken.Thank you

I want to create a certification “program” that provides a clear learning path for a group of learners to follow, but also allows for some choices in completing the required elements that leads to a specific “certification.”For instance, I want to be able to do the following where A-K are a mix of Learning Plans, E-Learning Courses and Instructor led courses.A+B+((D or E) or (F or G))or(H+I+J)+K = CertificationThis would allow a more consistent global structure, while still allowing for some regional differences in our business.is there a way to do what I described?

We perform sales onboarding every two weeks, and our onboarding track or curriculum is four weeks long.  I’m looking into creating a LP for each week, separately.  My question is, do I have to manually create 4 new LPs (one for each week of onboarding) every two weeks?  Is there not a way to duplicate an LP?  It seems like a lot of work to have to manually create an onboarding curriculum that regularly occurs throughout the year.  How do other organizations handle recurring onboarding curriculums with ILT (VILT) courses, eLearning mods, videos, documents etc.?Thanks for any insight.

Hello, This is probably a silly question, but if a person had two roles, and two managers, but then leaves one of the roles, how do I stop that manager (of the now vacant role) receiving training notifications please?  Thanks in advance.

Reading documentation for Marking attendance of ILT events. When it says “Mark user as attended when they access the recording.” Where is the recording in question?We use Microsoft Teams, so does that mean they have to access the recording in the actual Teams/Microsoft environment? Or is that something we have to host in Docebo? 

 Has anyone had any luck turning off Docebo Marketing popups that have started appearing since the new interface launch. I’ve tried Elmast’s suggestion (CSS) Hiding contextual help via CSS | Community to no avail. and I note that the feature request:https://community.docebo.com/ideas/persist-keeping-contextual-balloon-help-turned-off-when-the-user-turns-it-off-4229 appears to have been removed.Our management team is kind of unhappy that platform marketing is showing up on the platform so we need a way to permanently turn it off/disable it. Craig 

Curious if anyone who has the “Enrollment Invitations via External Calendar” option enabled in their platform has found a way to report on RSVPs for events or knows of an API end point to use to get this data. I know where to go within each course to see but looking to pull the data across multiple courses. 

Hi EveryoneWhen setting up a virtual ILT session/event using an external training provider’s MS Teams linkI know in the past Learners have been able to see a live countdown when they accessed the course tile on their My Learning page and the JOIN button would appear based on a timescale set by me.I have just set up some vILT sessions/events for next week but when I login as one of the Learners to check that everything looks as it should, there is no countdown. How soon before the start of the vILT session/event does the countdown become visible to Learners please?I plan to send out instructions on how to access a vILT as this will be a new experience for all the Learners but didn’t want to mention the countdown if it is not visible to them.Many thanksSarah

Thank you to everyone who attended our July 2026 Product Release Series webinar on What’s New in Docebo. If you missed it, you can catch it here on demand. We received a lot of great questions during the live event. Here are the ones we couldn’t answer live. To make things easier, we’ve grouped the questions by topic and included a table of contents for quick reference.Certifications & Retraining AI Roleplay Content Marketplace Integrations - MCP Server Integrations - Microsoft Teams Observation Checklist Learn - New Navigation Docebo Federal Security Certifications & RetrainingWhen will the Certifications Update be available to all "normal customers" outside of Beta in Sandbox and when in Productive System? The new Certifications & Retraining experience enters public beta on July 22, 2026 and can be activated by Super Admins via Launchpad in their environment. It remains in beta through September 25, 2026, with general availability planned for October 28, 2026. No beta a

We recently went live with our Docebo environment, and I have been running into an issue with my Power Users and their ability to view insight dashboards. I have set up a Power User profile for my users that have the ability to view insights and nothing more. (No other PU permissions)I also assigned them their individual groups as resources. I am getting an error that says “You can’t access this visual because the data is restricted. Contact the dataset owner to update the row-level security rules.” I did see in the Help Center articles that it can take up to 24 hours for permissions to fully apply to users after their initial login, but it has been over 72 hours for many of my power users. I had received this same issue with a test power user I created, but that test user has the ability to see all of my branches instead of a specific group. Is there something I’ve missed with a branch or group setting? 

We're working on connecting a Unity-based VR training application to Docebo (Axcelis University) so that the VR application can send xAPI statements and track learner completion data. We're currently stuck on the authentication/configuration portion of the integration and would appreciate any suggestions from others who have implemented something similar. What We've ConfirmedThe Unity application appears to be successfully generating and attempting to send xAPI statements.  Communication is reaching the Docebo environment, but authentication is failing.  The error being returned is: unauthorized_client "The grant type is unauthorized for this client_id" The OAuth application is involvedWhat We've TriedReviewed the Unity-side OAuth configuration. Attempted to connect using multiple Docebo URLs and connection settings.  Created and tested a Docebo Connect recipe. Verified that the connector was originally intended to support external content/API integrations.  Investigated whether the

Hello, I am looking for alternative ideas for e-signature rather than the e-signature feature because we do not need users to dual authenticate with a one-time password. Both using an observation checklist or a test are not ideal because the learner experience seeing “test” or “observation checklist” when the initiate that step.  Does anyone have any alternatives they’ve built?

I'm looking for an efficient way to identify where User Additional Fields are being used throughout Docebo, as they can be referenced across groups, catalog visibility rules, enrollments, and other platform configurations.I'm trying to avoid manually reviewing every group, catalog, and configuration individually, which can become very time-consuming.Is there a way to audit or report on where a specific User Additional Field is being used across the platform or a recommended best practice for tracking these dependencies?

There is a bit of setup required here. BackgroundWe hold a biweely webinar series where learners can join in live in the session or watch the recording.  Attending/viewing at least 4 of these sessions is a requirement. Under the hoodWe have built this as a learning plan that contains a series of ILT classes. Each ILT is for a single webinar. So students only have to enroll in one class ( the learning plan) and then they can see a list of both the recorded and upcoming webinars. They can then pick the sessions they want and join when they are live or watch the recording In the ILT’s we have a single session with a single event that ties to a teams meeting. After the webinar is completed we post the recording. So once a learner is in the session they get credit for either live attendence or viewing the recording. We use a badge that a student earns once they have completed at least 4 webinars. THis makes it easy for them and reporting easy for us. The issueThe problem we have encountered

I’m sure this is something simple… but I can’t for the life of me seem to put in the right information into the direct updates section…Does anyone else get these errors? What am I missing?  Error while uploading the Android build to the storeCheck the Direct updates settings and try again. Alternatively, you can download the build and manually re-sign and upload it. Error while re-signing the iOS buildCheck the Direct updates settings and try again. Alternatively, you can download the build and manually re-sign and upload it.

Thank you to everyone who attended our DU Live on June 25. If you missed it, you can catch it here on demand. We received many questions during the live event that we weren’t able to answer, so we’ve placed them below for you to reference. Question Answer Is each instance of a Companion extension tied to a singular Docebo log-in?  Or is there a way to have a more generalized user that multiple users could install the extension on their browser? Currently, Docebo Companion is tied to a singular instance so if you want to switch platforms, you must log out and log back in with a different URL. Typically, switching platforms is not needed at a learer level so it wasn't prioritized at this point. In the long-term, we are investigating into how one can easily switch between platforms. One question we get all the time from our employees is "do you have a course on XYX topic?" Then our team points them to the relevant courses. We have internal employees and external customers using Doce

Hi all! New to Docebo here. I am trying to find a way that we can set up the weekly Digest so that certain courses and Learning Plan reminders are sent to users who are enrolled. But those reminders are NOT sent to anyone who self-enrolled, they are only sent to users who were assigned a course as part of a required Learning Plan. Is this possible? 

We'd like to start implementing the "Learner Has Yet to Complete a Course" notification, but we're unsure how it behaves for existing enrollments.If we add this notification to a course today, will it also be sent to users who were enrolled in the course previously (for example, users enrolled two years ago whose enrollment status is still In Progress)?Or will the notification only apply to users who are enrolled in the course after the notification has been configured?We're trying to understand whether enabling this notification could trigger emails to existing in-progress learners or if it will only affect future enrollments.

For an ILT course, if the course completion rule is set as ‘Percentage based: 75%’ (The course is marked as completed when the learner completes at least [n] % of the sessions in which they are enrolled), session completion rule: Training Material based (The session is marked as completed when the learner completes the Test training material). Event Attendance option: Mark the event as attended when the user joins the webinarMark the event as attended if the user accesses the recordingsWe are adding the recording of the session as a training material in the course. Now if a learner was not able to attend the live session and watches the recording of the session (which is added as training material) then how attendance is marked for those users. Additionally, if the recording of a session is added in recording section of session, is it possible to track the users who watched the recording?(Note: We are hosting webinars on Google meet, which is not integrated with Docebo)Event Attendance

We're trying to determine whether there's a feature that allows us to archive an individual's entire learning profile/assigned courses, or a setting that automatically reassigns training when an employee is rehired.We understand that Docebo retains prior completion history unless it is explicitly reset using the Archive Enrollments feature, which is the process we currently follow. Just trying to find out if there is a setting that can automate this. 

For an ILT course if we have set the ‘Completion Rule’ as 'Percentage of Completion Status : 75%" and if a learner watches the recording of the session added as a Training material in the course then how attendance is managed for a learner who watches recording of session added as training material and how the course is marked 'Completed' for that user? Additionally, we have set the session completion rule as ‘Training Material’ based i.e. The session is marked as completed when the learner completes the Test training material. Event Attendance option as : Mark the event as attended when the user joins the webinarMark the event as attended if the user accesses the recordingsAlso, how can we track course completion for users with above settings, is it course enrollment status? What does Progress Percentage field specify?   

I found ways to automate based on course completion, but we have a situation where completing a course grants a certification that expires. As long as the certification is active we want learners to be in a group that has specific catalog access. when the certification expires, their access should also expire, but they would still have course completion.  Is there a way to create an automatic group enrollment rule based on a certification being active?  

Hi everyone, I’m Elvin Torres-Alicea from the Docebo Support team and I would like to share this informational guide on how to obtain an access token using a JWT Bearer Grant Type Via Postman The guide will assume that you already have postman installed on your computer and have the API and SSO app is installed on your LMS platform. More information on how to get an authentication token on the following KB.https://help.docebo.com/hc/en-us/articles/360020082060-APIs-Authentication Downloading postman:https://www.postman.com/downloads/ Please see the attachment’s section below to download the document. More Knowledge base articles for API:https://help.docebo.com/hc/en-us/articles/360020082040-API-General-Information Feedback/QuestionsWe’d love to hear your thoughts on this guide and if it was helpful for you. Please share any feedback and/or questions below.

Hi. I am hosting an external eLearning module in my LMS but the course does not bookmark. Is there a setting in Docebo where I can do this or is it part of the set up in the course itself which I don’t have access to?  Thanks

Hi Team,How can I automatically generate monthly report for all the users who have completed their course, not completed , score obtained, time taken to complete etc via Docebo ?  Can this be generated per organization(for all users)? Thanks.