Product Q&A

Hello All! We are in the process of overhauling Docebo internally as initial steps to use the platform for employees + customers.To date, the LMS has been used for employee learning only. To segment data and curate learning experiences for internal/external we’re overhauling the internal architecture as our initial step. Has anyone here set up Docebo for shared employee + customer and open to having a call to discuss best practices? Tips and help are happily welcomed :) Thanks!  

Can someone clarify please?  If i have a course with scorm file and 1000 people have completed it, when i make an update to the scorm file and upload the new version, will it reset everyone's completion status (i hope not).  Do I need to make sure I set specific settings to avoid a reset to everyone's record?

I’m about to have somewhere between 300 and 400 short software training videos (lesson and demo pairs) that will live for the most part inside Storyline360-generated Scorm learning objects.  There is a chance we may also need to place some of those into the Central Repository for use outside of the learning objects.  With so many videos, there is a high likelihood that we may need to edit content from time to time and I’m trying to avoid having to replace videos in (potentially) several places every time we do an edit, so I’m intending to iFrame embed our video content in both the learning modules and in Docebo training materials.  Problem - cost. For this many videos, we’re up against the high-end plans for Wistia, Vimeo and YouTube.But, I can load videos into our Docebo Central Repository and use them/view them in any course… so is there a way to generate an iFrame URL directly from the video content in our central repository? And if so, if/when that video is replaced

We have a user whose progress in an elearning module is not properly tracking the LMS. They complete parts of the module, and when they come back to the content - its not complete anymore. Im not sure if its a bookmarking issue on the LMS side or the elearning module - but how can I generate the user logs to review them to see if there are any issues? 

Does anyone know why a power user cannot select a venue when creating an ILT event?  My power user profile has ALL permissions for Course Management, ILT and locations, and can do EVERY step of creating an ILT course/session/event, but in the event when they need to select a VENUE, it is greyed out (screenshot below for power user).What I see as an Admin - the asterisk is red and when I start typing my venue, it auto populates.I do NOT want to give my instructors full admin access just so they can select a VENUE. Can someone verify is this really how it is supposed to work? OR does it ap

If a user is enrolled into a session, they are sent a calendar hold. If we update that session, docebo sends a second calendar hold. If you create say a webex meeting outside docebo and update the time/date it will send an .ics that will update the time/date. Docebo just sends a completely seperate one and this causes 2 calendar holds which is extremely confusing. Anyone have any recommendations on how to deal with this? 

SOLVED:Scratch that - I’ve spotted the folders show as content items in their parent folder - that is not immediately obvious to a new comer!Hey-ho every day is a learning day :-D------------------------------- I have an elearning course and have added a couple for folders for training material - however I can’t do anything with them other than add content via the main add content button. They are noneditable, removeable, orderable etc. which is not what I was expecting according to https://help.docebo.com/hc/en-us/articles/360020080300-Creating-and-Managing-E-learning-Courses.  I don’t see any of those options??

Not site search but if people search “institute by LeadingRE” I want them to get https://in.LeadingRE.com which is our white label for our docebosaas We do own the current top result Institute.LeadingRE.com which will later become a redirect to in.LeadingRE.com. We are on month 8 of our 2 month transition between LMSes xd

I’m pretty sure I know the answer to this but I figured I asking couldn’t hurt:Is there anyway to bring back deleted training material from a course or is it gone forever? I’m specifically wondering about a deleted test. 

Is there an API to reset the training material completion for a user or group of users? 

I’m new here but I’m confused that the Zoom Integration change as depicted in the April 2023 Release course on Docebo University (https://university.docebo.com/learn/course/493/play/2331:446/zoom-integration-vilt-completions-breakout-rooms-and-hosts) doesn’t show up in the April 2023 Mid-Month Release notes . When will this change take place? Is there more documentation to help make sense of this upgrade?

Hi,I am trying to add CEU credits and certificate to a course to make it eligible to receive CPE credits. In the course management wizard, I found the below two options.Certificate Template (under General Settings) Certifications & Retraining (Under Advanced Settings)Can anyone please help me understand the difference between these two options.Thanks.

 Hi EveryoneIs it possible for line managers to enroll their entire team onto an e-learning course rather than having to enroll them individually?Many thanks 

Hello Everyone,  I recently observed that my power user has full access to Course management - with rights to create view edit and delete the courses.While creating an E-learning course the PU is unable to add training material? They can add the Training material in ILT courses thoughAnyone faced similar issue and can guide me what I need to change in their access so that they can create an e-learning course. ThanksAmi  

We have a public catalog in which we provide external users with access to specific product catalogs.  This catalog is in our public domain - not our internal domain. I am unable to find a way to arrange the catalogs. Currently, they appear in alphabetical order - the way they are selected in the domain settings for the public page. Is there a way to change the order in which they appear?  Thank you.

Hello all,My platform is partitioned with another channel of our business and the Admin for the other channel is somehow enrolling all of their newly created users into all of our courses which shouldn’t be (even courses that are blocked to some of our own users purposefully).I am hoping I can get an explanation of how this is happening so I can help that Admin change up their rules, etc. so we can nix this. I can’t really see the setup on their end so any guidance I can get here and then work with them to undo the issue would be much appreciated!

Here is our Use Case:We train customers and partners on our product.  Some of our large customerx want to manage the enrollment of their employees into their private training sessions in our LMS.  They are not instructors and they are interested only in managing which sessions their users enroll in and they do not want to force them to self-enroll.I created a Power User Profile with these permissions:In testing the permissions, I learned that the profile can enroll learners to sessions but can also mark those sessions as complete. According to support, the enrollment permission to enroll a learner to a session cannot be separated from the ability to edit enrollment status which then puts our data integrity at risk if we implement this profile.  Does this seem reasonable?  Shouldn’t those permissions be discrete?  

I can’t seem to find a way that a manager can assign a due date to courses. I know as a admin I can assign 30,60, etc days to get the course complete but this doesn’t work for some situations. Some managers want to assign a specific due date to a course when they enroll teammates. 

Hi all,Does anyone know if it’s possible for a manager to set a deadline when enrolling one of their team members in a course from the My Team page?

Hi EveryoneI have set up a multiple-choice test with the limitation of only having two attempts.If the test pass mark is not reached and the user needs to re-take the test, they have to re-take the entire test.  Is it possible to set-up the test so that the user only has to re-take the question they got wrong?Many thanks Sarah

TLDR – While reporting on our completion rates for courses, we are finding that it keeps going down for one key reason: stale/aging enrollments. We need to find a way to expire enrollments rather than carrying them forward indefinitely.  Backstory – We have migrated 3 other LMSs into this one that we manage, and with that was a whole host of enrollments for courses that may have been in progress previously (regardless of that learners intention to complete). We also have learning plans set up where some people will take all of the courses, and some will only take selected courses (not all). Both reasons mean that we have courses with enrollments that will never move forward.  Need – We would love some advice on how long to leave enrollments active, and the best practices on how to expire them within the LMS. We are considering using the Days of Validity feature for the e-Learning courses, and set for X days after enrollment (maybe 6 month

I am a new LMS Administrator and was wondering what everyone’s best practice for course enrollment notifications are.Currently we have a notification that goes out to users when they enroll in a course that says something like “you have been enrolled in the course COURSENAME” etc etc. This is set for all courses, including both ILT and Elearnings.  The problem we are experiencing is when a user enrolls into an ILT on the course level, they receive an email that says they have been enrolled into the course but the average/nonexperienced user doesn’t always realize they still need to enroll into a session. This has been causing some confusion because the email says you are enrolled in the course and some users don’t quite get the idea of courses vs sessions. (I really wish there was separate notification rules for ILT Courses and ELearning Courses so that the ILT notifications can be crafted to say make sure to enroll in a session) 

We did the voluntary upgrade to the new course UI at the end of last week. We use Docebo to provide 2 of our certification exams.  I haven’t changed any settings in my exams but now the test-taker does NOT see any feedback messages after completing exam.  They are supposed to see a message with their score and a summary of what they scored in each category.I tested this myself and did not receive the feedback message in the new UI.I reverted back to the ‘old’ UI, completed the exam and then I did receive the feedback message.No other changes were made. 😕 Has anyone else experienced a negative impact to their tests/exams since upgrading?I have a support ticket filed but just curious if anyone has encountered this and more importantly if anyone has figured out how to solve it.I prefer the new UI but I can’t use it until this is resolved….​​​​​​​Thanks! ​​​​​​​

I have a learning plan created.  I would like to enroll users and have the learning plan available to them May 1 (for reference, it is April 24).  I will not be in office on May 1 to do this manually.   Is there a way to schedule enrollment so that learners do not see their learning plan until an appointed time that I can schedule in advance. This learning plan contains 8 e-learning courses. Thank you!

We’ve integrated our Office 365 calendaring system into Docebo via Connect.  Though there are some issues with message content (there is none) and links to meetings overall we’ve got it working in a way that allows us to leverage the calendar.Having said that, we are now encountering an issue where when we schedule flexible/hybrid sessions (where % participants are onsite in a classroom and % are online via MS Teams meeting) the ability to join the Teams meeting via the classroom technology is not available.Our challenge is that our classrooms are all reserved through O365 where a classroom is selected via the location selector.  We can include a Teams meeting link as part of that calendar invite/room reservation process that is then accessible in the classroom through a Polycom panel connected to the O365 reservation. The join button for the meeting is not available on the panel.Has anyone encountered this issue (with any technology product) and if so were you