Product Q&A

Hi Community,We’re trying to upload training material that was originally created in PowerPoint (PPT/PPTX) to Docebo, but are running into challenges: We want the uploaded content to remain searchable in Docebo’s global search (so all slide text is indexed). We do not want to use the Slide Converter, as it flattens slides to images and removes animations/interactivity. We also do not want to use HTML conversion or rebuild the content as HTML pages. Has anyone found a solid, reliable method or workflow for this use case? If so: What format did you use (PDF, SCORM/xAPI, DOCX, etc.), and how did it impact searchability and user experience? Did you use any specific tools (like iSpring, Articulate, etc.) to retain the original PowerPoint look and feel? Are there any tips to ensure uploaded content is indexed and e

Hi thereWe have a custom report running which up-to this week has worked great.  However, for some reason it’s no longer showing the completion date even though its selected to pull through (As shown below).  I’ve deleted the old report and created a new one but the date still isn’t pulling through.  Does anyone have any ideas on why this is and how to fix it?   Thank you in advance. 

Hi! I may have missed this, but is there a way to make training material non-mandatory for course completion? Once the user completes the SCORM file, there are some additional PDFs that users can download if they want, but they don’t have to. However, the course isn’t marked as complete until they download the materials. I am having to deal with lots of users who have finished the course, but can’t figure out why it’s not complete. Is there a way around this? Thanks! 

I know this isn't important to most people.But I want to know when we'll have the Insight module translated into Brazilian Portuguese (PT-BR). Some clients have been asking us about it, and we don't have a timeline yet, and it seems like a great module to explore.Can anyone give us this information?

Hey everyone 🖐🏼 I’m starting to explore how to expand the use of Docebo Creator more broadly and I’d love to learn how others are approaching it. Specifically, I’m curious about four areas:1. Folder StructureHow are you organizing your central repository folders for Creator?Historically, we’ve used team-specific folders, but I’m considering a more global setup. One idea is to create a top-level folder called “Creator Courses,” then give individuals their own subfolder (using their full name) to manage their content. Teams already using Creator heavily can retain their team-based folders. My concern is scalability. This could grow into hundreds of subfolders since we have thousands of employees. Have you tried something like this? What structure has worked well for you, especially at scale? 2. Tracking Creator MetricsWhat metrics are you tracking to measure Creator usage and value?I haven’t seen a built-in

Hi everyone,I’m encountering an issue with the Observation Checklist when used as a training material within a course.Here’s how I’ve set it up: My course contains two training materials: one HTML training material and one Observation Checklist. The Observer assigned to the checklist is the Direct Manager, while the Approver is the HR Manager of the learner. The goal is for managers to be notified when they need to complete the checklist. According to the Docebo Knowledge Base, a notification should be triggered when the learner clicks on the checklist within the course. However, even when this step is completed, no email is sent, even though all notification settings appear to be properly configured.I also tested using the

I have a SCORM e-Learning with several chapters loaded as separate files in a course. The course is quite long and we don’t want users to skip around between chapters. Normally we have the Next and Previous button turned on so users don’t have to leave the screen to continue on. But with sequential ordering the Next button is essentially useless. The SCORM file is not marked completed until after the user exits the SCORM file. So if a user hits next they receive a pop up that says“Prerequisites Not MetTo unlock this lesson you must first complete the following:”It then lists the exact Chapter that they just finished. Has anyone found a way to trigger the end of a SCORM file without exiting out of the SCORM file? 

Does anyone have some insight on the .csv upload process to create new sessions/events for a VILT course? I have to be making it harder than it needs to be. I’ve downloaded the sample template, but even with that I have to upload several times to figure out the format it is looking for (upper case vs lower case, date formats etc). Even once I can get one in there I’m still missing a lot of info and have to spend time going back in and adding details.  We are a small team (2) who spend a lot of time creating new sessions so would love to make the entire process more efficient but at this point I spend more time just getting the file to load I can do it manually just as quickly. Thanks for any help you can provide!!!

Hi, Update suggestion!With last week’s update on the new Notification process, we have experienced a few issues. Reminder for class email - Session starting: Trigger filters Only show Course or Learn plan.  We cannot view if the course is an e-learn or ILT. With hundreds of courses and sessions, it is critical we be able to identify the correct course by type. Reminder for ITL visibility  for only ILT Courses, not LP, not e-learn. 

Hello,Unsure if anyone has had this issue before - I’m creating a new menu/page for learners under a secondary domain.For some reason, it has a logo that I don’t seem to be able to update (when I look in the ‘configure look and feel’ branding bit, I can only see the current logo used on a different domain - although I suppose I am logged in as superadmin to that domain?)I’ve configured menus, pages and catalogues but haven’t found the option to update it in any of those. Thanks for all help :)

Hi community,Our company is currently setting up the basics in Docebo, and I’m working on creating group rules to assign specific courses to the right learners.For some beginner groups, we want to automatically assign users if they have not completed certain courses—so we can guide them to the right learning path.However, it looks like Docebo only allows group rules based on users who have enrolled, completed, or are in progress with a course. There doesn’t seem to be an option to target users who haven’t completed a course.Has anyone found a way to work around this? Or is there a way to do this with custom settings or CSS? I’d really appreciate any tips or suggestions!Thanks so much in advance!

Hi, I need some help with reporting on Team Members fields in the user profile. I’ve setup multiple managers that can be assigned to a user. How do I get a report with these new manager fields?  I’m using the Custom Report: New Report > UsersManager Assistant Manager Lead Safety ManagerThe Manager field displays on reports. The Assistant Manager, Lead, and Safety Manager fields do not display on reports. New Report > Users report field options shows the Manager and many of the fields from the Additional Fields tab, but none of the fields I need from the Team Members tab.Am I using the wrong report?   

Hi there, We group our courses into catalogs so that learners are able to enroll themselves into whatever training they prefer. Unfortunately, the status only shows as enrolled or subscribed so it’s difficult for learners to know which courses they have completed within the catalog. They only know if they are enrolled in the course. Does anyone know if there’s a way to change this to also show if they completed the course? Otherwise, they have to go into the course to see if they have completed it. I appreciate it! 

I’m attempting to clean up what I believe are some duplicate groups. Before doing so, I want to be sure that I’m not deleting any groups that are assigned to enrollment rules.Aside from clicking into each enrollment rule and recording which groups are assigned to it, is there a more efficient way to identify which groups are tied to enrollment rules?

Checking to see if I’m the only one seeing this in case it is connected to the way we create our surveys…I’m testing out the new Surveys - Individual Answers Report Type (which I’m very excited about, BTW), and the Questions are showing in HTML format (e.g., “<p>Please indicate your level of agreement with… </p>”).   Some of the User Answers are doing the same.  Is this by design? I’m sure I can do a search and replace to get rid of all the HTML tags, but that is not terribly efficient. I’m hoping this is a bug and will be fixed in the near future. Other than that - LOVE the report option!

Hi Is it possible that we can make the learners to log -in id the mobile numbers of the employee rather than the email id . User name : mobile number instead of email isd 

Does anyone face an issues with the Learning Plans tab not showing number of mandatory courses and percentage in progress in user personal summary page?Is there any known issue with this? Because before it would show you a number of mandatory courses and a percentage completed.  

When archiving or unenrolling an individual from a course what happens to that persons survey data?

I want to add a course to our New Hire learning plan.Users who joined the organization in July or after should be enrolled in this course. Users who joined before then should not be enrolled in the course.A branch/LP enrollment rule currently assigns this learning plan to our root branch + descendants.How would you do this? (Should I let the existing enrollment rule fire, then manually unenroll people who joined prior to July? Or is there a better way?)Thank you! 

HelloI have 4 courses which are an Observation Checklist only. A team (share one login and password to view LMS) are notified that a user has enrolled into the course and the assessment team will see the OC to complete as TO DO. The setting in the training material are set to YES for end object marker which marks the course completed when the assessment team complete and submit the OCThis process only triggers if a user who is enrolled actually physically opens the course. I have tried to enrol and mark as completed as a superadmin but this process bypasses the notification trigger.Apart from login as the user to activate the trigger is there a way anyone can think of activating this process without the user having to open the course? Thanks

Hi All - we use the newsletter option to send out updates and important information to our team. We have had a lot of requests asking if there is an option to search newsletters that have been sent out. I have not successfully found a way to do that -  has anyone found one?Thank you in advance for the help!

Good day community, just wanted to know please if anybody else is experiencing issues with the Certificates feature right now? Thank you

Hi all - Quick question, when creating a course today I noticed that we have a duplicate category, I am struggling to figure out where to go to delete the duplicate? Thanks in advance for the help!   

Hi everyone, I looked for this but did not find anything, apologies if I have missed it. We would like to use checklists for our Instructional Designers to use as they work through a project. The idea is, have groups in the checklist, then instructional designer can tick as they work through it, and submit a group at a time to the direct manager. Is this possible, or can only submit the whole checklist? Thank you in advance.

Hi,If a user has previously completed a course and is later enrolled into a Learning Path (LP) that includes that same course:Will the course be automatically marked as completed within the LP, and which date remains for course completion; historic or enrolled? Will course-level notifications still be triggered—specifically the one that alerts the user's Direct Manager to approve the course enrolment (which is a required step in our organisation due to rostering and pay)?