Product Q&A

Hello everyone,So it looks like a new look for the catalogue calendar view rolled out. This morning, all of our pages in our LMS that used this view as a widget is stretched and looks weird (because the new look is bigger than the old one). Is there a way to customize the look of the calendar view for catalogues somewhere?Any help or tip would be greatly appreciated so that we don’t have to redesign our pages to fit this size. 

Let’s talk about the Go Learn and Branded Mobile App! I can answer your questions and product functionality questions. 

We want to issue a certificate to users the first time they take the course and not allow them to access the content without reissuing a new completion date on their certificate. Would the best solution having a training test material and have that as the end object marker so that the course completion date is set to that date?  Or would accessing the additional training material affect the completion date?  I’m currently testing this theory, but I’m wondering if anyone has already set something up like this. I do want learners to be able to access course content after they’ve completed and passed the course.I do not want them to be issued a new completion date.   

My team is having all sorts of formatting issues when copying and pasting our course descriptions from Word to Docebo. Does anyone have any suggestions on a better way to bring in the descriptions?

As many of us have experienced, in the past Groups and Enrollment Rules didn’t interact in an intuitive way: As detailed in the post above, my team came up with a workaround we called the “hard refresh” in which we temporarily deactivated a group by inserting “impossible logic” which blanked out the group population and then we removed the contradiction so that the group would populate properly again, and the “new” people would be assigned the content.I’m happy to say that Docebo’s new “active/inactive” toggle for Groups takes care of this issue in a much easier, more logical way. From our testing, it appears:Any learner who is already associated with an active group when the group is added to the enrollment rule still will NOT be assigned the course m

Hello everyone,I'm working with a client and we're facing a limitation with reporting on quiz attempts in relation to archived enrollments.🔹 Context:Learners are allowed two attempts on a quiz.Once both attempts are used, the instructor archives the enrollment to reset the learner’s progress and allow them to retake the quiz — without losing previous data (very important!).This was a workaround we found, as there is currently no native “reset attempts” feature that retains attempt history.🔹 Problem:When viewing archived enrollments (both from the Content Management Report tab and custom reports), we can only see: Enrollment date Completion date Status (e.g., In progress, Completed) Score ➤ But the number of attempts for the quiz

We want our managers to add comments when they review observation checklists. We have put in clear instructions and still many skip through this and leave it blank. Is there a way to force this? 

What setting do I need to enable to allow a Power User to assign a course to a catalog?I have assigned them all catalogs under “Assigned Resources” and have given him “View” for Course Catalogs. 

I was just curious if anyone has started using the Mobile Learning: GoLearn QR code to mark attendance at ILT. We want to implement it, and we are testing it now in our Live system. We have a Branded Docebo app. When we check the box for use the QR code on the Event and then get the QR code from the course page, that all works fine. However when people scan the QR code (this is after the start time of the event but not before the end time) it opens our mobile app and then it just goes to course tile on their My Training plan area and not that check in window as shown in the product updates description area. The weird thing is we had one person get the correct window and check in but only one person, all others the app just opens to the course tile. Is anyone having the same problems, or could tell us what we are doing incorrectly? 

Hi everyone!I have been looking for a way to make reporting more efficient and automated through Docebo.Currently, whenever I want to update one of the many reports we have, I need to go into the platform and manually download it, or download it from my email, move it into a data folder and manually update the pivot tables in my Excel reports.I’d love to be able to automate this whole process by having an automated data refresh. PowerBI is currently not an option for my department, but that is essentially what I’d like to simulate but on Excel.If anyone has done anything like this, please let me know! Thanks!

How could I add a group or branch name to a event attendance sheet? We had that capability with our old LMS. With Docebo, all I can think of is a workaround with a couple of additional fields that need nightly updates in a round trip through our data warehouse. 

I’m brainstorming for the most efficient way for “no-shows” to be removed from a session that they registered for but did not attend. Right now, users have to go back to the session they registered for but did not attend and withdraw from that session before being able to register for another session. Any guidance is appreciated!

Hello! I’d like to get some perspective from the community. Currently, we require users to complete three ILTs during their technical onboarding. Learning Plan 1 - The Basics: eLearning 1 eLearning 2 eLearning 3 ILT/Session 1 ILT/Session 2 Learning Plan 2 - Advanced: (users must complete session 1 and 2 to unlock) ILT/Session 3 The challenge is that users cannot register for session 3 before completing session 1 and session 2. Because of this restriction, there is an inevitable gap between when users complete session 1 and 2 and when they can register and complete session 3. Users want to be able to register for all 3 at the same time. At a glance, the solution might be to just put session 3 in the first learning plan, but we encountered challenges were users were enrolling into the sessions out of order. And yes, this does happen between session 1 and 2 as wel

Has anyone else’s Power Users had a view-change when accessing ‘course management’? Sessions and Enrolments seem to have been merged into one tab - not nice!  

What is the term that Docebo uses for separate environments? In other words, when we have multiple clients and they enter their own personalized version of our LMS. What documentation do you have on how we can do that? A big thanks!

I am trying to see if there is any way to limit access in the question bank for Power Users. I see that we can create categories. Is there a way to assign a PU a question category?

Has anyone found a solid process for recording multiple completions for compliance courses (Non-LP)? Recently, we implemented multiple completions for a course but not sure if its best practice. I'd like to see what everyone else is doing for compliance courses that need to be re-taken periodically. Our goal was to not send out notifications to users until they're actually due to take it. In this case we did the archive before anyone was due to re-take  Our process we did first time in this order:Retroactively assign all completed users a 2 year certification for the compliance course Created “certification expiring” notifications so the users are reminded until its their time to retake Archive & Un-Enroll ALL deactivated users Archive & Re-Enroll the rest of the users (enrollment notification dsiabled so users wont get a notification that theyve been enrolled, we are relying on the certifica

I’m trying to set up an automatic group based on 2 conditions:email contains 1 of 50 different address options ANDa specific additional field selectionI think I’m getting stumped on the conditions and sets being required to be satisfied. 

Hello, crew,We’re planning a user experience overhaul of our Docebo instances. Nothing is out of bounds: the home page, landing pages, CSS, Catalog structures, etc. etc.We are starting with some surveys, user testing, and other pieces like that before we get to launching the new experience.However, we are interested in evaluating what the metrics currently are in our platform so we can benchmark the improvements:How long does a user stay in the platform from log-in to log-out? How many clicks does it take a user to get a course? What’s the average time a learner spends in the platform? How many searches does a user perform on average?Anyone have experience doing testing like this? I think I can get average time spent by learners, but I’m not sure of the rest of the datapoints. Not necessarily asking for folks to point me to the right report, but looking for any others who’ve successfully performed improvements

Currently we have Catalogs for various skills (technology, leadership, etc) and are using Channel tags for Beginner/Intermediate/Advanced.  I know I could have a widget to show each channel separately, but is there also a way to have it only show a specific Catalog?There’s no filter in the Catalog Widget for Channel or filter in the Channel widget for catalogs.I’m open to custom HTML if someone can help with suggestions to get me started.

For our business, our PowerUsers are administrative assistants (secretaries) whose job it is to create training courses for employees to review changes to procedures or policies (i.e., Rev 0 to Rev 1 to Rev 2, etc.)  There are no test questions associated with this type of course.  Although, Docebo allows PowerUsers to have access to the Question Bank.  This poses a huge security and visibility risk as only our Training and Development Team should have access to the Question Bank.  Our questions have been vetted by our SME and should not be altered by anyone other than the Training and Development Department.  See image below for more detailsWhen I remove their "edit" ability, the Question Bank is removed from their view but then they are not able to create the training Course.  Therefore they need to have “CREATE”, “EDIT” and “VIEW”

Hi,I’m trying to understand how a user can see archived enrollments on the User Summary page. I am a super admin and when I go to an employees course page, I see a drop down for “archived enrollments”. When I click it, the previously completed information shows up, BAU. However, one of my managers needs this information for their employee. They also navigate to their employee’s Course summary page, click the “archived enrollment” drop down, but nothing appears. It just says “No results found.” I can see the information, but they cannot. Is this a permission issue? I am in the portal settings and don’t see anything like useful. Hoping you can help. I need my managers to be able to see archived information for HR purposes, compliance check-offs, etc.

Is there a way to do a two-page certificate? or to have a single course issue two certificates (one with the actual certificate the second with the course syllabus)?

Does anyone know how to get the user menu across the top of your homepage, like the pic attached?

Hi Brains Trust,Has anyone else having issues with uploaded xAPI files created in Articulate 360 playing on Go Learn app?Looking through KB articles the following statement seems rather vague and was hoping someone here could please clarify the term depending … depending on what exactly?Some SCORM and xAPI training material cannot be played on the mobile app, depending on the content within the package. Thank you