Product Q&A

New Notification process:  We had separate notifications for basic certifications, 3rd party and specialty certification notifications.  With the launch of the new menu, ALL expired certifications are getting the exact same email with different subject lines! We can no longer identify the renewal processes separately. What is the possibility phase 2 update would allow separating expiration notifications?? On a lighter note, we do like the ability to assign managers, PU, to the notification but still must create separate notifications vs one notice for both the manager and the user. 

Thank you to everyone who attended our DU Live on April 23. If you missed it, you can catch it here on demand.  We received many questions during the live event that we weren’t able to answer live so we’ve placed them below for you to reference. Question Answer Why is making a mandatory choice required in multiple-choice questions, preventing use as a survey with optional selections? We designed this feature as a knowledge check to engage learners. For surveys, w

I have a learner that has completed all but one piece of a course (which contains a few scorm files). She has completed all items in the syllabus, but one is not registering completion. She has tried clicking all the buttons (as have I logged inas her) and I see the conpletion screen (says Congratulations and has the Complete and close button which has always worked in the past, both in this system and our previous one. My question is, how will the course be affected if I manually mark completion? Is there anything else I or she can try? I want it to be complete accurately, but I don’t mind manually updating it. My concern is how the completion looks in the system and on her syllabus.Feel free to tell me I am overthinking this lol just want good records!

Hello all! I am trying to upload via CSV some Sessions, however, whenever I upload I get a red “Discontinued” in the “Status” box? I did some User CSV uploads this morning and that worked fine? 

We are just setting up our plat form and have linked stripe for our e-commerce.  The platform only allows you to put in a VAT inclusive price.  Does anyone know how to make the email confirmation into a VAT invoice?  I cant see anywhere to do this in Docebo so am assuming it would be in stripe, but I just cant see it.

Connect Calendar invites are working for ‘normal’ ILTs.There are no errors showing in the Connect portalWe have created some Learning Plans and enrolled users onto the Plans. And have set up notifications to inform them of such - Users go into the courses within the plans to pick the session they want to attend - all good so far, but then the Calendar invite does not send? Is it because it is part of a Learning Plan?Or because of the notification? Can anyone help me understand what I need to do to fix?

I want to switch these two items. Does anyone know if that is possible? 

Hi Docebo Community,I’m trying to better understand how the AI-driven skill suggestion works in relation to job positions within the platform.For example, when entering the job position “Payroll Analyst”, the system suggests some skills that seem quite irrelevant, such as “Food Counter Management”. This kind of mismatch raises questions about how the AI determines which skills to suggest for a given role.All skills set are available to everyone   All custom skills Connected with AI based channel

My Power User permissions work fine, but each night the profiles are detached from the UsersThe title and structure and permissions remain, but I have to reassign to users each morning. What am I doing wrong?

Hi!Does anyone know if there is a way to copy/duplicate catalogs? Thanks,Joni

I am having an issue where one Power Users (P1) is unable to impersonate another power user (P2). Power user 1 has been assigned all users (this includes P2) and has been given the permission to “Impersonate the assigned users.” Anything I’m missing?

We have a power user profile that we use to purchase courses on behalf of other users when they are using a PO. (Long story short, we use a coupon to enroll them).This power user profile has been assigned a branch and all descendants of this branch as a resource because, we want all of the users in this branch (regardless of when the profile was added, and who created it) to be visible to the power when purchasing a course for a user. Well we ran into an issue where the power user could not purchase a course for any users who were recently created in that branch (they got an error message saying the user didn’t exist). I thought a Branch was a dynamic resource, so if it was assigned to a power user, they would be able to see all profiles that are added to that branch.  Am I incorrect in this thought process? Or has there been a change to how the Branch resource works?

Hello everyone,We used subscriptions within Docebo where we assign licenses to groups of users and they get access to a number of catalogs.  I am trying to pull a report of a group of users to show their progress to stakeholders - but in the report I can only see those users who have enrolled into a course.  I want to see users who have a status of “Subscribed”. Is this possible? Am I overlooking something?Thanks in advance! 

Hello Wise Community,We recently selected Training Orchestra to help us manage scheduling for our growing hybrid offerings. However, we’ve encountered an integration challenge: Training Orchestra does not support Zoom, and we currently use the Zoom V3 integration.I’m wondering if anyone here who also uses Zoom V3 has found a workaround that allows Training Orchestra to function successfully in your environment?Appreciate any insights or experiences you can share—thank you!Warmly,Cat

New and in build phase. How do you upload a link from YouTube to the central repository each time I try it says URL incorrect - and it is correct - what am I doing wrong ? 

Good afternoon, hoping someone out there might be able to help! We run bi-weekly corporate inductions with 6 different groups with different maximum enrolments. We have put the induction as Session, and then scheduled the different groups timetables as Events. As the groups all have a different capacity for numbers all the events also need to reflect this, is there a way to have different maximum enrolments for each Event?  Thank you!

We have eLearning modules that need to be renewed on a annual basis, every two years etc so we have certifications for them. Users get notified 4 weeks and 1 week prior to the certification expired date and 1 day after it has expired. All notifications include the link to the certifications page in the system. I then go into the system a week later and archive the completion if they have not completed it yet this is so it doesn't show as complete moving forward again they receive a notification.I have noticed some users certifications are not automatically updating but their completion date is in the actual course. I have looked at everything and I can’t find a common reason for it. Most of the courses and learning plans have validity periods set but they have soft deadlines so this shouldn’t affect it as far as I am aware.Has anyone else experienced something similar or know why this might be happening please?If I can’t work it out my only option is to download

Hi everyone!We have a set of courses that everyone gets auto enrolled onto as part of our “Essential Skills”.  Recently, I’m noticing people who should have already been enrolled onto the course showing as being enrolled on the course more recently. For example: one course has an existing colleague (who should already be in the system) was enrolled onto the course yesterday.  I’ve seen this a few times recently on a number of courses.  I have never noticed this before as usually the most recent enrolments on the course are the people who’ve joined the organisation.The only thing I can possibly think of is that the person has clicked “renew now” and it’s literally reenrolled them into the course, but that never used to happen.  Is this how it is now, or is there something else I should be concerned about?Thanks for your helpKeep safePaul

Hi everyone, 🌹Has anyone successfully synced Course Additional Fields from Docebo to Salesforce using the Salesforce integration? We’re trying to include some custom metadata in the sync and haven’t found clear guidance on whether that’s supported or how to configure it. Would love to hear if anyone has done this or found a workaround. Thanks in advance!

We would like the log-in page to still require the user to click the SSO button, but not give them an option for User ID/Password.I’ve seen older posts that talk about hiding the Sign-In, but I can’t find one that actually goes through the Setting or CSS used to do that.Can anyone point me in the right direction? EDIT: - I found it.  I didn’t realize it was in the Branding settings.  

If users are in multiple groups, both set up using automatic rules, but different catalog visibility - how does Docebo decide which group is the “main” one that controls their view?

Hi,I’m hoping someone will know the answer to this question. My company is in manufacturing and needs to keep records of training with leaners signatures on the learner's transcripts for when we are audited. Is there a way in Docebo to save documents on a learner’s profile? We were told that the Repository may be an answer but that won’t attach the documents to the learner, and we’d have to have multiple folders for all of our locations.thanks,Sarah

What’s the easiest way to unenroll a user from multiple courses?  We have HR team members who show other users how to enroll in courses and as a result are now enrolled in dozens of courses that they won’t ever actually take.  Is there an easy way to unroll a user from a large number at once.

Hello,  I was seeing if there was an option to disable self enrolling for learning plans?  I want my learners to have the options to view certain learner plans, but i don’t want them to enroll themselves. Looking for an option similar to how you can disable self enrollment for courses. 

Hello there, I am stumped. I have visibility for my Power Users set to “Resource Assignment: All Courses and Learning Plans in Visible Catalogs” but my Power Users cannot see new categories or catalogs that have been added even if visibility for the catalog it set to their branch. Has anyone else experienced this? Do you have a tip or trick to get new catalogs and categories to populate for all power users?