Product Q&A

We publish courses in three languages, and during implementation I was advised to use the same code for all 3 versions of a course to make it easier to report collectively. However, after using Docebo for a while now, I think I would prefer to use seperate codes for each language. If you publish courses in different languages, how do you handle the course codes? Do you use a common or a unique code? And in your experience, what are the advantages and disadvantages of each method?

Basically what I want is for external power-users to be able to buy 10 copies (or however many) of a course for their users as they like. Ideally through the platform and ideally with less intervention from me required. I can make the code by hand and I can run the charge by hand but I’d rather it be done automatically.  

When a course is published (internal catalog visibility only), but is not in any catalogs why does it still show up in the search on the front end? Shouldn’t it not show up at all as despite being published, no one has access to see it? 

Hello, we have situations where some users within our company move to another division (branch) which in turn is triggering our onboarding learning plan and notification in relation to that branch.  Does anyone have a workaround in place to deal with this?  I have looked at groups and of course we can only put in absolute dates within the rules.  Ideally we want to send them a separate notification welcoming them to the branch and assigning a tailored Learning Plan.

Hi,Is it possible to change an event date after learners have been enrolled to a multiday course, where the learners will also receive a new calendar invite? I know you can change event dates, the question is about the latter part. What we now do is unenroll people from the whole course and enroll them again. Is there a different way to do this?Thanks in advance.

Hi all, Is there a way to turn off the page info boxes?  After several months those are really starting to annoy people. I know you use the ? to hide them but next page they come back. We I turn them off all together?

Does anyone have any use case related to employee onboarding where learners will need to complete new courses every week (kind of similar to a 30-60-90 plan) and also confirm they have completed all the previous courses? I am referring to a sequential onboarding along with observation checklists etc. What I want know is how did you guys set up this sort of onboarding structure on Docebo and how do you gather reporting data from that?

We are a software company with three primary branches: Internal Staff, External Customers and External Partners (who work with us to support implementations and sell our platform). We have resources that fall into distinct functional Channels such as “planning for your implementation” or “integrating (our software) with external systems”Most of these functional Channels are relevant for All three branches noted above BUT we need the ability to tailor the specific Assets presented for each branch within a given Channel, e.g. in the “Planning” channel, we want to post:3 PPT guides visible to All (Staff, Partner, Customer) 1 Video visible only to Staff & Partners (not Customers) 1 Xcel file visible only to StaffCurrently, doing this requires 3 different versions of the same “Planning” Channel, where visibility is set by Branch on each version:Customer version with only the 3 PPTS Partner version with PPTS

Good Morning Community, I’m attempting to find the best way to add a Canva project to my elearning course.  While I realize I can link this and have the user travel out of the course shell, I’d prefer for them to watch the content within the player.  I’ve attempted using an iframe, however, I’m having trouble with Canva connecting.  I did ensure that Canva was on the safe iframe list as well.  I’ve tried using the embed code as an html asset as well as the iframe widget at the bottom (the latter really not being ideal).  Neither work.  Any guidance would be great!

I am new to Docebo and I haven’t been able to find the answer to my question in previously asked questions. Is it possible to add supplemental documentation to a course that does not appear as a Training Material in the actual course? I would like to add reference documents but do not want them to appear as a line item in the Table of Contents. Is that possible?

We have a slightly odd situation where we have assets that are in a large number of channels, in this case the asset is an infographic showing how to use the share option in coach and share.Some of the channels are restricted to a branch and others are public and open to all branches...and I realise as I type this that the solution is probably going to be not to reuse the assets in this way.Over the weekend a learner hasasked a question about the asset...and the notification about the question went to experts in the restricted channel who do not know the learner.  Is this how we should expect the notification to behave?  We have previously had to turn off other notifications where the system rules seemed too loose, has anyone else come across this scenario?

Our teams are divided on three different levels but just the manager at the top should be the only one having power to enrol users from all levels onto courses. So far we found the issue that the manager can enrol to the user coming on the next level but not the users localized on the third-level and below.Just wondering if there is any possibility that that can be modified or any alternative in case you have faced the same problem.Thanks in advanced.

Hey guys,We’re in the middle of reworking how Gamification works on our platform. We plan to add more rewards, change some of the badges and add new ones.What is your approach in terms of Gamification? How do you promote it? Do you give badges for every single course? Do you have any cool ideas for Rewards (especially virtual ones)? Amazon vouchers are always a good idea but we would like to also have some cool stuff we could give out.Here are some of our ideas for rewards, hopefully they can be some inspiration to you as well:VIRTUAL REWARDSAdopt an Animal (sort of a direct action https://support.wwf.org.uk/adopt-an-animal) Plant a Tree (50 trees for 50$ with help of some charity organisation, we haven’t decided which one yet) Subscription to Scribd (website with ebooks and audiobooks)

I was hoping someone in the community could shed some light on a couple of issues we’re experiencing with reporting on the My Team page.The first is the following Server Error that occurs when trying to export reports.Server ErrorThe second is the Export Option Unavailable message shown below.Export Option UnavailableI’ve contacted support and they say both are related to the Data Refresh still being in progress. Apparently, our data is updated every day after midnight and can take up to 7 hours and 30 minutes to complete.This sounds like a long time to be refreshing data, especially when we have My Team users all over the

Hello,I'm having trouble controlling employee certifications. The certification is linked to a course, which is in a learning plan.If the student has never taken the course, the course will be pending, but in the certification control, this pending will not appear, as it will not be valid or expired, but not started.Has anyone had this same problem?

Hi, we are about to turn gamification on in our platform and want to start it off with a simple contest. We want everyone to take a specific course. When I try to set up the contest, my only options is to “complete the highest number of courses” within the time range given. I can assign the specific course,but the user has no idea what  course they need to complete (see attachment) . It doesn't show up anywhere in the contest tab for the user. How can I set up a “challenge” for just one course?  

Hi I’m trying to add a batch of users to get a badge every week. Doing it manually is not an option, as I don’t have time. I have looked at the API page in Docebo and I’m non the wiser. I have found the API I think is the right one. I can’t work out how to upload the users. I have their user names and I think the code should be:{“items”:[ “username@gmail.com”,”username2@hotmail,com”]I keep getting an error message. I am not a coder and I’ve only just learnt HTML and CSS so any help is much appreciated. We want to reward engagement in the platform which is something not currently measured automatically and I’m doing manual downloads each week to do this. We w

I can only find older posts on this, is anyone else’s data refresh not working? Our is ALWAYS “in progress” meaning we cannot pull any reports. I have a ticket open about the issue, but curious if it’s just us or if anyone else is experiencing this? 

Hi there!Any advice on what to do with users who are enrolled in an ILT but not attached to a session? We have a mix of statuses for these users --- enrolled, in progress, completed, or suspended (if they’ve been deactivated). What have others done for the users sitting in courses not assigned to a session? I tried to unenroll them, but that does not work.  Should they just sit there? Does it affect reporting? Should I enroll them in a past session/event? 

Hi Community,I am unable to see the thumbnails available in Docebo. I am trying to add one to a Learning Plan, however I can only see a small part of the image. I have tried to zoom in and out, but same result. I’ve tried to upload a brand new image, but even after uploading the image I need to find the image and it is very challenging.  Any suggestions? Thanks in advance. 

I wonder if anyone has any suggestions.We have 6 mandatory courses that we need all staff to complete as soon as they join the organisation.  At the moment we cannot send notifications (explaining this) out to users as soon as they are in the system because of our complicated feed from the HR system which pops in a personal email address first, but updating it with their official work email address up to 48 hours later.So to get around this, we automatically enrol people on a learning plan (which contains these 6 modules) and have set an expiry date of 1 week for all of them.  The expiry date is on the courses not the learning plan. We then have a notification that fires out when these courses expire to remind them that they need to do them.If a user hasn't done any of the 6 courses, then they end up with 6 email notifications.  Is there a way to combine these into 1 notifications? 

I have built a basic LTI provider tool that is external to docebo, and when I add it as a training material it displays just fine (handshake established).  My question is about completion of this training material.  How can I communicate the learner’s score back to docebo to satisfy the completion setting shown below?  Should I communicate this from my LTI provider as an API post or put or possibly a webhook event? 

Is it possible to hide the expert’s name if a channel is set to expert-only uploading? We want to put a channel together that only contains topical assets that are not courses. We are carefully curating these channels and don’t want it to appear that only one of our experts is uploading content. In other words, we will have multiple experts assigned to a channel for Q&A, but one SA is uploading content. Eventually, it will look like only the SA is the expert.  I am also worried that with our employee turnover, the expert may not always be available. What happens to the content when the expert leaves?

Hi All, Ever since the beginning of June 2022, some of our users have been experiencing a blank screen when attempting to play course content. This has happened so far in 3 different courses and in 3 different instances. Instance 1:The course has several module trainings, when moving from module 1 to module 2, a blank screen appeared for the user on module 2. Instance 2:A user closed a course half way through, returned and clicked on the “Resume where you left off” button, again to end up with a blank screen. Instance 3: A user tried to review a course and was met with a blank screen. Has anyone else seen this issue? Again it seems to only have started recently, these courses have not been recently updated and they were working fine without issue prior. In one case I recently took the same course and didn't have any issues. I have an open ticket with both Docebo and Articulate, both are pushing the issue back on to the other.