Product Q&A

In this thread, it was advised that you can create a default branch through the Automation app for all users that sign up.We have users generate via SSO by clicking a button. I would like anyone who clicks the SSO button to be assigned to a branch called “Employees” under the Root branch. How can this happen?I feel like I’m missing something obvious, but I can’t find a “when user is created” rule here! Thank you for help in advance!

Is there a way to audit Groups we’ve created in The Learning Hub and identify Groups that are not being used in enrollment rules? We’ve been modifying our enrollment rules and creating Groups as we’ve learned more about our organization’s training needs and how the LMS works, and I suspect we have a number of Groups that are no longer needed. 

Is it possible to have one catalog or category of courses visible to Power Users so they can enroll other users, but not edit the courses.  But still give them access to edit courses in other catalogs.Our use case is that we have some shared courses that we don’t want everyone to edit, but need to have the Power Users assign out to people.  However, the Power Users should still be able to create an edit courses in their personal catalogs.It doesn’t seem like this is possible, but curious if anyone has any workarounds that might help.

Hello all,I see this question was asked before but still keen to find out if there are any developments or ways around it.I just tested below setting on the Course shell and it doesn’t seem to be working, so I wonder why it’s there in the first place? Unless we are not testing properly…Thank you :) 

Hello, I have several Learning Plans that are each made up of 20+ courses. When a Leaner enrolls in the Learning Plan, they are automatically enrolled in each of the courses.I understand this is expected behavior, but for larger Learning Plans, it places a perceived load on the new Learner: they see that they have 20 not-started courses (all the courses in the LP).Has anyone found a way to manage the Learner’s view so that they are not overwhelmed with “20 courses not started” and instead, only see that they are assigned to the Learning Plan itself? Is there a widget that supports this?  Thanks,Ryan 

Hello, I am struggling with a course/training material issue and could use some help!We migrated external vendor courses into our system mid-2024 and imported prior completion records (through migration date) with those courses.For example:I created course 0221, loaded the SCORM file as a training material, so course was live in our LMS Emily previously completed the course in the other vendor’s training portal on 4/1/2024 prior to creating the course in our LMS I imported previous completion records to reflect that Emily completed the course on 4/1/2024 When Emily logs into the LMS and restarts the course / completes the training material again, the course completion date does not changeThis is causing reporting issues because reports can show strange records such as:Course completion date - 04/01/2024Training material last completion date - 01/15/2025 Is there a way to synchronize training material completion and course completion? I am attempting to avoid having to archive a ton of

Does anyone know if there is a way to force admins to fill out the Average Time field when creating a course in Docebo? I know for additional fields and things like Course Title admins have to fill this out, would like to also make the average time field mandatory but I haven’t found any options for this in advanced settings or anywhere.

Looking to pull a old SCORM file already in the LMS in order to update.   Master file lost so I am trying to recover what I can.

Yesterday, we realized users were not being tracked for their last access dates in our platform. We conducted tests with user impersonation and also verified by seeing users enrolled in courses still completing the materials with enrollment dates after their last access date that is being presented in the user management section.I am curious, is anyone else having this issue? It is a large threat to us collecting our 2024 goals data and is making our organization question the validity of other data in the platform. It seems simple user log-ins would be one of the most basic things to track… Yet it is not being captured accurately...

I added a brief intro video that I wanted all employees to watch, however, it’s not showing as ‘complete’ in the status after they have watched, only ‘in progress’ - is there a setting I can select that will show the course as complete after watching it?  It’s just a standalone video course, not part of a LP.

We’re preparing for the new course player and noticed it has direct email links to the instructor, encouraging the user to reach out that way. Looking for help on how to use CSS to remove the email instructor link.Thanks in advance!

I found an external training course assigned to a user and I’d like more information about it. I went to the audit log and am not seeing when it was entered. How would I find out when it was entered and by whom? Is it in the audit log? What would the details say for me to find it? It is really hard to search with the 90 day window limiting since it could be anytime after the date it says the user completed it.Thanks.

Hello!We are trying to enable use of our platform with email addresses outside of our organization.At this time, we have several Additional Fields we require our employees to complete upon sign up. However, we want it so that non-employees (using the normal email/pass combo instead of SSO) will not be required to do these Additional Fields. Is it possible to force people with a certain login type/domain name on email to fill in Additional Fields and others are not required to? Ideally I would love for them to not be prompted with the questions at all. The alternative I’m thinking of is that when these users are created we manually log in as them, fill out the fields (even though some will not make sense like start date) and then they won’t be prompted with the Additional Fields screen the next time they log in. Thank you to any help in advance!

I need to generate a report that contains Power Users and the Catalogs they’re assigned. I see how I can do this manually by clicking into each user’s profile and finding their assigned Catalogs, but I can’t find a way to generate it automatically. Working with well over 100 Power Users, finding each one manually isn’t a feasible option. 

Any ideas on how to remove duplicate observation checklists from a manager’s My Teams dashboard? A user has completed, submitted and had their observation checklists approved by manager, but a duplicate is sitting in their manager’s checklist dashboard. On the User’s end, all checklists are completed and approved. I’ve reached out to Support and currently there is no way to delete a checklist from a manager’s dashboard once it’s been submitted. Any ideas? I don’t want to lose the completed checklists (would that happen if I reset them?)

Is there any report or API that will give me a list of assets and the skills associated with them?So far I have tried:The Assets statistics report The User - Assets report Channel management assets API - All assets. I now have a list of all assets and their codes Insights (doesn’t have a report or graphic for Discover coach and share) Going onto the skills management pageAm I missing a skills API or a skills report? I feel like skills are so important in the workplace and I really need to find out what our skills are associated with assets.

Hi community, We’ve come across an issue and I’m wondering if anyone else has experienced the issue. I’ve noticed that the Theater Mode and Course Syllabus view settings are inconsistent across multiple courses in our production and sandbox. Let’s look at two courses: Course A (in production) and Course B (in sandbox). Each course consist of multiple SCORM Training Materials (either SCORM 1.2 or SCORM 2004, 3rd Edition). For the most part, the course settings are identical for each course. The view modes for the SCORM Training Materials in question are set to Theater view mode.When viewing Course A (production), I’m unable to Show/Close the course syllabus when viewing the Training Materials. Screenshots below.  Location of Training Material in course When viewing Course B (sandbox), I’m able to Show/Close the course syllabus when viewing the Training Materials. Location of Training Material in course Does anyone have any theories as to why we might be seeing this issue? Has anyone eve

Good Morning! We currently run two different ecommerce systems - Our website and Docebo. We plan to turn off the ecommerce on Docebo and hyperlink course images directly to our product store on our website. Users will then be routed back to Docebo for all their learning. Does anyone have any recommendations for this process? Thank you and Happy Holidays! 

1. What specific problem or challenge are you facing?*We have several certifications set up using the Certification app. Some users click the RENEW button every time they want to work on the certification. It resets their certification status every time.2. What outcome are you expecting?*I have already updated the notification about each certification and added additional explanation to the certification description that the RENEW button should only be clicked one time for the renewal process. I would appreciate that the RENEW button is greyed out once the certification is renewed and will be enabled back few months before the next renewal.3. How will this feature impact your business and/or industry?*This will save our support time and create a better customer experience with the certification that are always sensitive programs.4. Examples / Screenshots / Mock ups (if applicable)I do not have any mock ups.

Is there a way to allow external training to be completed/ uploaded on mobile devices?I’m looking for a way for staff who only use a mobile phone to upload external training certificates to also be associated with a certification.The feature is not currently available on the app, and when you visit the web browser on a mobile device the view does not resize/ adapt for mobile and you are unable to complete the fields.Why is this an issue?Due to how the training is conducted, staff often don’t receive a copy of their completion certificate until 1-2 weeks after the training has been completed.We are unable to use the “file upload” function within a course useless as the completion date is the date the file was submitted, not the date the course was completed. Being a compliance course this won’t meet our standards.In addition, our staff are an entirely remote and do not have access to a computer or tablet, meaning that mobile phones are the only way they access work systems. In addition,

How do we disable/retire a course?We have several ILT courses that have training materials and sessions. In the past, users were enrolled in these courses, accessed the training materials, took a quiz. They have existing records that we do not want to unlink/remove. We recently added a new course and would like to take these older ILT courses offline. We selected to make it unpublished but oddly enough they still show up on the users catalog for selection and then fail obviously. Going into the course advanced properties/time options you can only enter a expire number, not a date. Is this what we need to do in order for these older ILT courses to not show up on any catalogs?   

As the title suggests, I’d love to hear how you’d build this out… We have some technical training that we’re leading through ILT sessions at various offices across the United States. The instructors are SMEs who want to stay at arm’s length from our LMS (which I’m not entirely mad about). We are managing session enrollment using the LMS, but our practice has always been to email PDF copies of slide decks and other references to participants post-session. In a pinch, that process works but people lose emails and our email retention policy is only 365 days from send date. To that end, I thought it would be great to “host” the PDF items within the course as training materials. This way, participants could access from within the completed course shell. To that end, I’ve got a few requirements for hosting the items within the course shell…We don’t want learners accessing the materials until they’ve attended the session.  We want to avoid having the ILT in one course shell and the materials

I am the Docebo admin at a SaaS company. I want to elevate our Project Managers to Power Users so that they can create custom reports to track their customers' training progress. What permissions do I need to assign so that they can only access Reports? 

Looking for feedback or thoughts on how others are managing checklist approvals when a manager is out on leave. Or if there is an idea posted, I would love to upvote it. Currently, this process falls on our field Talent Development personnel, but looking for a more streamlined/scalable option.

Hello,I have a course where we’re offering sessions for specific divisions and we have open sessions where anyone can sign up. Is there a by session way for me to select if self-enrollment is available?  For the moment, I’ve made the max enrollment 0 for the sessions where I don’t want people signing themselves up, but that’s inelegant for the power users/admins who need to assign their staff members to their specific staff session.Thanks!