Product Q&A

Ask questions and get answers about Docebo products.

  • 3,194 Posts
  • 12,292 Replies

3194 Posts

ammar.aminuddin
ammar.aminuddinNewcomer
asked in Product Q&A

MS Team Integration - Obversation Checklist Notification

Hi, we are exploring to integrated Docebo with MSTeam. Our goal is to notify user to completed their Obversation Checklist using MS Team. Instead of notify by email,and system we wanted to post a MS Team messages to the learner. We planning to use the Docebo Webhook so that any notification will be trigger to MS Team URL pay load. However, we could not find any Docebo Webhook related to notification or Obversation Checklist. Has anyone has experience to this similar scenario? If, yes is there any workaround other than using Docebo Webhook to trigger and get the notification?  Thanks.

1
elliott.vickrey
Docebian
8 months ago
katie
Helper I
katieHelper I
posted in Product Q&A

Certifications and Retraining: Re-certification required every December

Hey folks! I have looked through the KB and the community and I cannot find a straight answer for this.Scenario: We need every employee to retake their compliance certification every December - even new employees. So, if an employee starts in September, they need to take the certification in September and then again in December.With the Cert + Retraining app, it seems that we can only set this up to require the employee to re-certify every x days, not necessarily every December.Is there something I’m missing here? Is there a workaround for this that isn’t cumbersome? Thanks for your thoughts!

11
M
Novice II
8 months ago
W
Novice II
wluiNovice II
asked in Product Q&A

How to convert GIFT to csv/xls for Test Questions?

Hi all, I found it is very difficult to view all quiz questions using Docebo. When I used question bank, it only showed me part of the questions and did not show me the answer unless I clicked edit button. Is there any way for me to view questions and answers easily? Or, if I exported our quiz questions to GIFT format, is there any way to import the GIFT format text file to excel? Thanks a lot. Regards, Will 

8
A
Novice III
8 months ago
maryanneharrison
Helper I
maryanneharrisonHelper I
asked in Product Q&A

"Data Expiration Hours" Report Updates

Something has been brought to my attention and I’m hoping I can get some help finding how to change it.  Recently we created a new group then applied it to a custom report.  Then we ran the report and nothing showed up.  When we reached out to get help about it we were told that the data only refreshed every 4 hours due to a setting in our platform. “As noted in the KB, Data Refreshes, Data displayed in the reports is not in real-time, but instead runs atmost 12 times per day, depending on the setting of the platform. For you, this is every 4 hours:  This means that, even if a report is manually extracted, it will still check if 4 hours since the last data refresh has occurred, before refreshing again.” First off I have to say how frustrating this is, especially when we had been told the newest update meant  the data would refresh in real time when a report was extracted.  But that aside, I just want to know where to find this “Data Expiration Hours” setting.  I’ve searched through Adv

1
lrnlab
Hero III
8 months ago
K
Helper II
KTJDHelper II
posted in Product Q&A

Learning passports

Hi,  just after a bit of advice.  We are being asked by a specific department whether we can help role out the concept of ‘learning passports’.This will be a list of learning activities that are recommended for specific roles in that department e.g. Lecturer, technician etc.The people in this department already exist in the LMS and we can easily target them (by group or branch, however my question relates to how we provide the list of learning activities to those people.Learning plans seems the obvious thing, but the plan would need to be a mixture of activities that exist in the LMS, but other things (courses, seminars etc) that don’t exist in the LMS.So my question is - is there a way to make learning plans work for us and include items are external to the LMS, or is there some other element of the LMS that cold work instead e.g. checklists? 

4
K
Helper II
8 months ago
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A

Power User - All Permission for Certificate

Hi all,I have a question regarding PU all permission for certificate. Pardon me if the question seems noob.The “All Permission” for PU on certificate consists of “View, Edit and View only the certificate issue for their assigned courses and learning plans”. It does not have Create permission. But when we log in as a PU, we can still see New Certificate button in Certificate Template page. When we click the button, it allows the PU to proceed with the creation but upon clicking Confirm, the certificate did not appear on the certificate page.If this is not allowed, why do we have the button in the first place?Would be great if someone can explain the reason so we can explain it to our clients as well. Thank you so much!

8
G
Novice III
8 months ago
ErorrMsg
Novice I
ErorrMsgNovice I
posted in Product Q&A

E-learning courses for post-ILT session registrants

Hi out there!  For a number of reasons, like getting better reporting on who watches how much of each presentation recording and the like, my teammates want to create an associated e-learning course for each new VILT course. The e-learning course would have a copy of the recording and any training materials for people who missed the original course. Does anyone have any experience with this type of course management? I suspect they’d want to do this for both standalone courses and those in learning plans. I’m trying to figure out how to route new registrants to the e-learning version once the session has passed. Any thoughts would be appreciated!

0
ErorrMsg
Novice I
8 months ago
Jtischler
Helper II
JtischlerHelper II
posted in Product Q&A

Content Versioning Methods - Pros and Cons

Hi all, I would like to hear some feedback/call outs/ Pro’s and Con’s on the below please! When updating/versioning SCORMS, we were advised that the Best Practice was to hide and retire the existing SCORM, and then upload the new one.  This is how we have been doing this to date when needed.  Another method is to edit the SCORM in the repository and upload the new SCORM which then reflects a ‘V2’ in the file name.Does anything make one method better than the other?  Do we lose any data points using one ver the other?  Does it matter which way?  Any reporting impacts? Thanks in advance!

3
dklinger
Hero III
8 months ago
robrien
Novice III
robrienNovice III
posted in Product Q&A

Managers Unable to View team under direct reports

I’m working on establishing some use cases for My Teams to utilize for our organization however I seem to have run into a serious problem. Last week when I was establishing and setting up a test group to verify that managers can view down the my team chart to view and enroll team members under their direct reports. At that time, it worked and I was able to create up to 3 levels of view (ie Manager > assistant manager > lead supervisor) where the Manager was able to view all users under each manager under them and so on. Today, however, something broke and I am at my absolute wits end. No when I log in as Manager and go to My Team I can see my direct reports (aka the Assistant Manager) however I can no longer see any team members below who report to the assistant manager.When I log into Assistant Manager, though, and go to My Team, I can in fact see that there are members assigned.  Any advice? 

4
robrien
Novice III
8 months ago
S
Helper I
SarahBeeHelper I
asked in Product Q&A

Instructor Resources

Hi EveryoneIs it possible to have the instructor’s slide deck in the training materials so that the instructor can access and present the slides without the attendees being able to access/view the slides for themselves?We tried hiding the slides but then couldn’t figure out if the instructor could access and present them.Many thanks

2
KMallette
Hero I
8 months ago
JKolodner
Helper II
JKolodnerHelper II
asked in Product Q&A

Disabling notifications for an individual

Does anyone know of a way that we can keep our notifications working, but disable them for one individual (e.g., high level executive) who does not want to receive notifications?Thanks!Jennifer

2
JKolodner
Helper II
8 months ago
X
Contributor I
xzbdnContributor I
asked in Product Q&A

URLs do not work on HTML training materials

I’ve checked my links, and they are correct. I don’t find any settings that allow or block access to the external urls. For all the links I put in the HTML training materials, I got the error as in the image attached. The links work fine if they are in the description box under the VIDEO training materials. This greatly influence the presentation and layout of the course content, as I want to put the related articles in one place after each module. Can someone please help?  

2
A
Novice III
8 months ago
Davefox
Helper I
DavefoxHelper I
asked in Product Q&A

ILT Course evaluation separated by session

We are using a single evaluation material in an ILT class that has multiple sessions. Is there a way to see the evaluations by session? Currently when I try to run the report from Reports/Training material Statistics I get all of the results from all sessions in a single report. I feel like this is something I should be able to do and am somehow missing a box or a location to do it. 

2
jmkachidurian
Helper II
8 months ago
Jtischler
Helper II
JtischlerHelper II
posted in Product Q&A

Due dates and reminders on courses - how to be selective?

Hello all, We have assignment notifications used for compliance courses as well as reminder notifications that go out based on time lapsed from enrollment date.  We have standardized on 30/60 day time frames. Occasionally we have a small group that needs a course assigned that is a general course that does not have days of validity set at the course level.  I know that when enrolling the group we can impose a deadline at that time for that group specifically, but how can I also have the reminders trigger without having them impact any user who self enrolls in the course down the road? How have you handled this in your org?

1
jmkachidurian
Helper II
8 months ago
mrrippy82
Novice II
mrrippy82Novice II
asked in Product Q&A

Self-Unenrollment (Permissions?)

Hey everyone! New customer here, glad to be a part of the community!We need learners to be able to self-unenroll from courses/Learning Plans that they personally enrolled in - but prevent them from unenrolling in courses/LPs that were either assigned by their manager or by an admin. Is it possible to customize self-unenrollment to meet the need in the scenario above?(Or, is this how it already works and I am just unaware?) Thanks!Ryan 

2
mrrippy82
Novice II
8 months ago
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A

Can i edit (shorten) the list of available skills for users to choose from?

For example, I work in the real estate industry so I don’t have users who are building and maintaining nuclear power plants or managing textile manufacturing or newspaper print shops. 

7
JKolodner
Helper II
8 months ago
E
EdrmccroryNewcomer
posted in Product Q&A

Skills Dashboard

Recently, I noticed on one of my users Skills Dashboard, there are several AI suggested skills that are not relevant to his job at all. The skills suggested are things like Airport Security, Airport Maintenance. I have not been able to find where this information is pulling from in Docebo. I have only seen this with one user. Has anyone come across this issue?

10
JKolodner
Helper II
8 months ago
JZenker
Guide I
JZenkerGuide I
asked in Product Q&A

New Course Player: Any ideas on removing the second Start Now window?

As soon as you click Start Now in the new course player, a second Start Now window appears. Any ideas on bypassing that?  

0
JZenker
Guide I
8 months ago
A
Novice I
andyvineNovice I
posted in Product Q&A

Auotmated Power user resources

Is there a way to auto assign power users resources based on branch? and a way to up date power user branches if they change branch location?

5
B
Novice II
8 months ago
angel.maenza
Novice III
angel.maenzaNovice III
asked in Product Q&A

Is there a way to give Power Users Permission to pull the Survey Evaluation report?

I’m trying to allow a power user to pull the survey data from a course, but I can’t find the appropriate setting. He has all permissions for reporting. Does anyone know which option I need to add?

5
Davefox
Helper I
8 months ago
Alan
Guide I
AlanGuide I
posted in Product Q&A

Platform fault: intermittent failure of catalogue widgets

Hi allWe have noticed this past couple of days that the Catalogue Widgets are intermittently failing.  It happens platform-wide, with all of the catalogue widgets displaying the “No relevant content to show”.  Alan

7
C
Novice III
8 months ago
JHill1
Helper I
JHill1Helper I
asked in Product Q&A

Does anyone have a short-code definition list for notifications?

We are building out all of our notifications from scratch and were hoping to find a list of notification short-code definitions so we don’t have to test each one to figure out what it does through trial and error. Bonus points for anyone willing to share their notification templates.  Thank you in advance for anyone willing to share this already created resource!

7
A
Novice III
8 months ago
sabine.deliveroo
Influencer I
sabine.deliverooInfluencer I
posted in Product Q&A

New Archive Enrollments Feature

Hi Community,Hope everyone’s doing well! I wonder whether I was the only one to assume that with the new Archiving Enrollments feature it would be linked to Certifications & Re-training - meaning, that the process would be, linked between the two?Looks like this is something new that allows us to archive enrollment and re-enroll user to the same course or archive and unenroll - but manually. However we still have to track the certifications (1 year, 3 year etc.) ourselves.Soo, we are kind of still left with the Certifications/Retraining app then and being unable to renew them automatically (without completely erasing the enrollments). What are your thoughts on this feature and how do you plan to use it in sync with the Retraining app? 

6
lrnlab
Hero III
8 months ago
A
Novice I
achauNovice I
asked in Product Q&A

Seeing Every Notifcation a Course is Assigned To

Hello! Is there something available on the platform that will allow you to see every notification that a course is assigned to? I really like the learning plan tab feature on the course properties page, where you can see every learning plan that contains the course you are editing. Is there something similar to this view for seeing all the notifications that the course is associated with?  

5
anna.messner
Contributor I
8 months ago
S
Helper I
SarahBeeHelper I
asked in Product Q&A

Pinning a training course to the start of all users My Learning record

Hi EveryoneOnce all users have been enrolled on a particular Learning Plan is it possible to pin that Learning Plan to the start of each user’s training record so that it always remains the first record (always visible when the user logs on) regardless of how many other courses/learning plans they are enrolled on later?

1
AngeWi
8 months ago

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