Water Cooler Talk

Hard to believe that five years have gone by since joining this community.One of the best communities that I have participated in over the years. Not just sayin that… it is really among the top.It has been great getting to know some of you.That said - just wanted to hop in and bid farewell as I will be transitioning to another platform and will not be seen around here past November. While I have no obligation, it just wouldn’t seem right to completely ghost the community.I hope that many will continue to benefit from the several HTML and CSS tidbits thrown out there - most notably the slider and accordion. I will do my best to support them beyond that if I am able.Best of luck to you all in your training careers and Docebo adventures!

 Am I missing something? I feel like one of the rules should certainly be level based 

Have you given enrollment and deactivation of user access to a Branch Manager (Power User but limited access) and the manager is non L&D Person?What are your best practices, controls and governance?

Hi all,Has anyone else experienced long wait times for queued reports?  I have never had an issue pulling reports and have never experienced lag while using the previous version of the platform.  Now, after the shift, reports are taking 10-20 minutes or not generating at all.  Looking at the background jobs, it shows the reports are in a queued state.  I’ve refreshed several times, to no avail.  

Come on - make this one configurable please!!!!!The tour tools really do a nice job by pointing out whats new. That step by step is very clever (I swear I saw a demo of something like it as part of the companion PDG group). Wouldn’t it be awesome to point out the new widgets that we add to all of our own experiences?The story - I have a bunch of videos that introduce people to the platform and many point at the hamburger tools for navigation. I was at the edge of a rabbit hole with adjusting those videos for the 99% of people...I have been busy announcing to our admins of the new experience showing up….when i have flicked the switch to navigation switch to fully realize oh...wait the hamburger menu IS still there for everybody else.Thats good. No egg on my face...rabbit hole averted.BUT - I really really want to have the ability to expand and to configure that tour tool! I want to call out the experiences for groups to what they see on any page! I want to have them go down their own LX

Hiya,I wanted to do a quick share that I had an internal customer come to me and ask for a very specific date format on their certificate that included a time stamp. After hitting my head again and again and screwing with time settings at the system level? I attempted to apply TRFI, and with a little bit of ingenuity? I found that the current certificate format can be pretty flexible.The detail is all found here:Creating and managing certificates – Docebo Help & SupportTo customize the format, type one or more of the codes listed in the table below after the date tag, enclosed in quotes.For example: [date_complete format:"d, F Y"] will display the date as 14, October 2025.TipsDates and times are shown in the timezone of the user issuing the certificate. This means that if an administrator manually marks a course associated with a certificate (including a date tag) as completed, the certificate will display the administrator’s timezone rather than the learner’s. When including time

Hi Friends!Does anyone have experience authoring SCORM courses with iSpring? I have a client who is looking at them as an authoring tool and asked for my thoughts. I’ve always used the Articulate Suite. I think the client is looking to control costs, given that they won’t be authoring a ton of courses themselves.Are there other authoring tools I should help them look into?

Hey Community,As I've been testing the new Navigation Experience, I wanted to share my impressions and learn from your experiences too.I know some of you hide the Title Bar on specific pages or across the entire platform. In our case, we hide it on specific pages. I've noticed that I needed to update my CSS from: main:has(#doc-page-84) #doc-layout-title-bar { display: none;} To main:has(#doc-page-84) app-layout-title-bar { display: none !important;} Docebo has added a "Add to favorites" option (heart icon) next to the page title. This means if you hide the title bar, you'll also hide this button, preventing admins from adding pages to their Favorites section in the new menu. You might want to consider only targeting the text with custom CSS rather than the entire title bar (I didn’t test it). Docebo Support confirmed that the "Add to favorites" icon appears only on pages included in the main menu assigned to the user (only the first menu assigned to the user).  Another change wo

Hi everyone,With the rollout of Docebo Companion, it feels like we're finally making the jump from "destination learning" (expecting users to stop everything and log into the LMS) to true performance support in the flow of work.Technically turning it on is one thing, but I've been thinking a lot about what this means for our day-to-day L&D operations. Suddenly, the traditional 30-minute SCORM package doesn't make sense for a rep trying to close a ticket in Salesforce.I’d love to hear how you are all preparing your teams and your architecture for this shift: Instructional Design Shift: How are your IDs adapting? Are you breaking down existing courses into micro-assets? Focusing more on searchable text and checklists rather than heavy modules? Metadata & Curation: Since Companion relies heavily on context and search, are you doing a massive cleanup of tags, categories, and metadata to make sure the AI/search surfaces the right answers? Looking Ahead to MCP: This is the part t

Sorry to vent, but I’m hoping to get some visibility on that AI Support Agent that is in the Help Desk chat when you first open a chat.For lack of better terms, it sucks. It’s totally been giving me incorrect information, and then when I ask to explain a response it tells me it doesn’t know what I’m talking about and to rephrase my question? So then I have to ask twice for a human (well, I have to ask once, and then the chat bot makes me type a response to confirm). The chat had been helpful in us having to open tickets for quick questions, and I was such a big fan of it, but with the addition of the Ai agent, I think I’ll have to go back to just submitting tickets. If anyone knows if there is a way that we can help train it to provide better responses, or knows of a way to disable it, let me know. 😕 

Hello Docebo friends - We have run into some issues with the new reporting configuration. Is anyone else having trouble, and have you found a workaround that we can learn from?Below are our issues:Most of the reports we’ve saved in the past are gone, so we need to completely start over with our reporting structure.  Everything has to be reformatted to keep with our current process.  The filters are different and labeled differently.   Ex. - Session time is missing altogether. You have to select "mobile app time" to show any time at all, and it only shows in seconds. (We are leaving this blank for now, as I do not have extra time to convert this all over.) Downloading a report now, goes into a "QUE" where you have to wait for it to generate. Then you have to go to "Background Jobs" to find the file and finally download it. But it comes as a ZIP file, so you have to extract it first - several more steps and waiting than before.Each report takes me about 40-60 minutes to complete, before

Hi - I was recently contacted by a person claiming they are Sales from ComSlider claiming that a lifetime license meant 5 years. Every cybersecurity course I ever took is tingling for me. They then are stating that our license started a year before I even started working at the organization. My problem is that comSliders support has been poor - so it is hard to tell what is going on. And there maybe a language barrier happening as the folks running comSlider are from a smaller country in the EU. Checking with the old timers that have implemented comSlider - what are your findings? Is this legit????

Hi all. I think a number of people are interested in this feature, so I just wanted to share an update I found on the Feature Roadmap. Course metadata translations planned for April!https://portal.productboard.com/npwrnbvnfrya8zlkldjheykv/c/266-localized-metadata-translations-for-courses______________________________________________________________________Localized Metadata Translations for CoursesFeature Description: This feature lets administrators easily translate key course information—such as titles and descriptions—into multiple languages directly within the platform. A new Languages & Localization tab in course settings centralizes these actions, allowing admins to add, edit, or delete translations for any supported platform language. Learners automatically see metadata in their preferred language, ensuring a seamless multilingual experience across both E-learning and ILT courses. Estimated rollout timeline: April, 2026: Manual localization available for E-learning and ILT c

Is anyone else having an issue seeing their Power User list? When I click on it from the admin menu, my page is blank. I have signed out, I have refreshed and no luck, it’s not there?

I though the ideas portal had a different format for a little over a year. Did I teleport or is it back to the previous format again but with support from the Product Roadmap as well?

You’ve had access to Docebo’s October major release for two months—are you making the most of it? This update introduced powerful new features designed to elevate your learning management experience, but we know it’s easy for these enhancements to go unnoticed or underutilized.Join us for an interactive session where we’ll: Highlight the key updates from the October release Showcase the benefits these features bring to your organization Share practical tips and real-world examples to help you apply them effectively Whether you’ve explored these tools but aren’t sure how to leverage them, or you simply haven’t had time to dive in, this webinar is your chance to catch up and maximize the value of Docebo’s latest innovations—just in time to prepare for the next major release coming soon! Dec 18: 1-2 pm ETRegister Now

Just curious if anything has been announced about a delay of today’s Sandbox Update which is on the release roadmap schedule? Haven’t seen the announcement release in the Product Updates section of the community.

Joe here — I recently joined Docebo as Director of Corporate Communications. I’m currently exploring who the key voices and influencers are in the learning industry — the ones shaping ideas and sparking discussion. Who do you pay attention to: the people whose hot takes are hotter than most, whose analysis shapes conversations, or whose opinions spark debate? Please drop names, handles, or links (LinkedIn, newsletters, podcasts, etc.) below. 👇👇 The more perspectives, the better. Thanks in advance for sharing!

While we do appreciate Archived enrollments being added as a Course Mgmt feature, it really needs to be aligned better with custom reporting. If you select include Active and Archived enrollments in a custom report, it:doesn’t respect “hide expired users” doesn’t respect “hide inactive users” doesn’t show additional field values tied to an archived enrollment   

Hello, Docebo Community!I’m Amy Casebolt, Learning and Development Partner for Community Health Plan of Washington. We onboarded to Docebo at the beginning of this year, launching to our entire organization in May. I am loving how easy Docebo is to use for our employees, and the Support is phenomenal.Still learning and joining this Community is part of that. I can’t wait to “meet” you all! 

Join Datadog’s Learning Technology Specialist, Avery Grammel, for an insightful discussion on a real life scenario in learning & development. Find out how governance in Docebo plays a major part in ensuring processes, from start to finish, run smoothly. She will walk through their enablement hub and how they utilized industry best practices to generate a centralized hub that worked for all learners. SEPTEMBER 25th 1pm EST _ Recording provided after the session. Link to Register https://eskillz.com/events/building-trust-driving-alignment-and-scaling-learning-in-docebo/

Hello! We’re looking for support with both LMS administration (day-to-day platform management) and content development in Articulate. While I understand these are typically two separate roles, our current need is for one person who can do both. Has anyone had success finding talent with this combined skill set? Any advice on sourcing strategies or next steps would be greatly appreciated. I’m currently overwhelmed with LMS work and eager to find support. Thank you!

Hello all, I had a couple of tickets open because we could not schedule a checklist. Also after the last big release, in the users OC view, the person being observed was displayed by their username and not their full name. This caused us issues since we use employee # for username.All of the issues were fixed as of this morning, 9/10/2025. Thanks Docebo!

I’m big on simplicity, and letting the technology do the work. This is especially true when it comes to maintaining ILT attendance records. (Candidly, some of our instructors leave a lot to be desired in the “attention to detail” department.) We’ve tried leaning in hard to letting course completion be based on attendance at the session level, and then letting event attendance being based on a percentage of time present. Our philosophy has typically been “if you were in the session for at least 80% of the time, you are marked present.” Time in the meeting is determined via the Zoom V3 integration, and for some users it works well. Other times though, it goes off the rails, and users submit tickets because they attended the session but didn’t get credit. After looking into it, I’ve found two common problems…Instructors are starting the session early so they can prepare before it begins. In this case, if an instructor logs in early, the meeting time increases. For example, 80% of an hour-

Reposting for more visibility and upvote if you don't mind. I see the same idea has been closed several times. https://community.docebo.com/ideas/group%2Dcondition%2Dmanagers%2D14490