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This is my first time encountering this error message and I’m not sure what is wrong with my SCORM package. I’ve tried uploading SCORM1.2 and SCORM2004. The file sizes are under 10MB and they were created with storyline. I get this error message: “Whoops, it looks like your file may not be formatted correctly. For more information, refer to our Knowledge Base. If the problem persists, contact the Help Desk.” I’ve verified the file formats to the best of my ability and can’t get past this error. For additional reference, I’ve published and uploaded many other SCORM packages with no issues.  Any suggestions or things I should look for in the SCORM package that may be causing this? 

Everytime I am looking at my list of users, I choose the data I want to see and reset it to default view but why does it keep changing? It’s so painful to have to choose the fields everytime I am looking at my user list

I have a VILT course that includes both training and lab time with the instructor. Once completed, users can take an optional exam. We've recently launched a self-paced version of the training course, paired with a separate lab course that users can complete at their convenience. We cannot combine the two courses because the lab requires setup and has limited availability, so scheduling is necessary.Essentially, after completing the course, users receive a notification to sign up for lab time. Once both the self-paced training and lab courses are finished, they can take the optional exam. We are now trying to determine how to mark the self-paced training and lab courses as equivalent to the VILT course.We don’t think there’s an existing way to do this, but I wanted to explore the possibility here. Could we create a group (user automatically added if they complete the elearning and lab) and use auto rules to automatically enrolls users into a “proxy” course that we coul

Anyone know what happens to a user’s survey response after their enrolment is archived? Thanks.

HiIs there a notification that would go to a users Direct Manager (who is not enrolled, an Instructor, etc of the course) when the ILT course is completed/evaluated/attended? I have ILT instructors who want the user’s DM to know the course has been completed and provide the DM with further follow up steps to complete F2F with the user.

I purchased and loaded some new SCORM courses into Docebo. I set it up so they autoplay when the learner clicks on the course. My testers are complaining about the wait time for it to load. Is there some setting or something I should be doing to improve this user experience? Thanks.

This one is fairly geeky, from someone that is half way dangerous. I dont know how to play cards (= develop like a software developer short of some client side tricks), but I know how to read the value of the cards on the table.Below is simplifying a problem, but lets say:we have a clean and stable url pattern for a PDF on another server.   The PDF is a form that collects a username for Docebo. The server that serves up the PDF does have an API. And the API supports being able to pull values from the PDF. The API also supports knowing the submission ID and document ID (parts of the PDF url). The goal is to show the view only of their PDF in Docebo itself.It seems like we have many of the right components to setup a view from the other server:we can iframe into a course onto an HTML page If we cant do that we can iframe onto an

I was asked if we issue a certificate of competency for completing a learning plan if it could be shared on social media with linkage back to the LMS for validation and details. I know Credly badges work this way, but I don’t think Docebo certificates do. My understanding is course/learning plan certificates are downloadable as PDF only. I searched the documentation and the community and didn’t see a way to do this. Before I tell me stakeholder no, I wanted to triple check with the community to make sure I’m not missing a cool feature. 

We have been unsuccessful configuring ecommerce within Docebo using the A.Net app for our training purposes. We are now looking to host ecommerce outside of Docebo and inside of our web site which has a functioning ecommerce. The solutions suggested by Docebo are not acceptable either. ne solution was to use iframe and since iframes will soon not be supported we had to say no to this suggestion. The other two options, one mimics what we already do and the other is JS coding, which will delay your launch and will add significant costs to the project. Has anyone undertaken a project to host ecommerce outside of Docebo?

Has anyone had success updating the Training Material icons since the recent course player updates? We tried matching the full thumbnail size 800x400 which was the only dimensions support could provide us, and the only ones provided in the documentation, but they show differently depending on if it’s the search results, the icon in the course player or the title icon. Some examples below, these are being loaded at the training material level in the central repository and when uploaded they fit the crop tool perfectly. We have tried additional sizes as well and none of them look passable.  

I would love to bring the user’s first name into an html widget. Anyone know how (assuming it’s even possible)?

There is a bit of setup required here. BackgroundWe hold a biweely webinar series where learners can join in live in the session or watch the recording.  Attending/viewing at least 4 of these sessions is a requirement. Under the hoodWe have built this as a learning plan that contains a series of ILT classes. Each ILT is for a single webinar. So students only have to enroll in one class ( the learning plan) and then they can see a list of both the recorded and upcoming webinars. They can then pick the sessions they want and join when they are live or watch the recording In the ILT’s we have a single session with a single event that ties to a teams meeting. After the webinar is completed we post the recording. So once a learner is in the session they get credit for either live attendence or viewing the recording. We use a badge that a student earns once they have completed at least 4 webinars. THis makes it easy for them an

Our organization has just launched our power user program! To build up both the channels and the course catalog, we are requiring users to first be trained as an expert and then trained as a Power User.Additionally, we are training users to view the channels as a “Youtube” where users can view, comment and share untracked content versus the Course Catalog is a “LinkedIn Learning” where things are tracked, you can learn skills, and earn certificates.It has taken a while for people to understand what materials are job aides versus courses and we feel this separation will continue to help users and managers understand where content goes and what data can be provided on user content interactions.The Problem: The first time we have a Power User adding a course in the system, they have chosen to add it to both the Course Catalog and Channels. This is causing panic as we are just integrating other departments and demands for reports on content may not be able to

Hi all! I wanted to use the new Advanced Mode feature for the Insights dashboards (detailed here: https://help.docebo.com/hc/en-us/articles/21041334736018-Using-Advanced-Insights), but I can’t seem to find the option to toggle into the advanced mode. I’m supposed to see this in the builder mode of a custom dashboard: But this is all I get: Is there anything I have to activate in the backend to get all the features available for Insights? Is this a paid addition? Thanks!

For the past few hours, I have been searching this community page for a solution, comments, or recommendations pertaining to the completion of the vILT session.I assume you are aware that the vILT session will be marked as finished as soon as participants join, but this should not be the case. Our instructors verify each participant's hours spent and update the enrollment status in Docebo based on our TEAMS report at the end of each session. This results in an extra step, and our instructors feel uneasy conducting sessions via LMS.At the moment, Docebo offers the options to "event as attended when learners join the session" and "access the recordings" for attendance; however, it has no control over preventing irregular users from completing.I tried manual, evaluation, attendance-based, and training material session completion methods, but none of them worked for our training requirements.How do you manage your virtual ILT session completions?  Appreciate

We are enhancing the offerings our LMS provides and I have recently taken over managing the LMS. I found that we previously did not have accurate data points in our automated reporting for elective vs mandatory learnings due to previous courses not being given that course setting in the Course Management section. I want to know if anyone has any advice on a way to potentially make this an easier process rather than going through all the courses we have manually and changing the setting in each one? Would save me a lot of time and sanity if so!!!

Hello. When we create new reports and export them to XLS, the background job is created properly and after some time we download an empty XLS sheet. No data ever populates for around 24 hours, there is definitely data in there.Does anyone know any tricks to speed this up so it populates upon report creation? Thanks

Hi there! For those who have activated the latest docebo features, has anyone successfully removed the gradient from the header image using CSS? This is the course overview page one lands on when they click on an unenrolled course from the course catalog. I know Docebo University has coded the gradient out for their own purposes but am having hard time figuring out the CSS in this particular instance where a page ID isn’t evident. Note: i have not activated the new features yet, and am not sure if that impacts what I’m looking at in the code. Thank you all! 

hello allI am playing in our sandbox as I am experimenting with course forums and setting up SMEs to receive notifications that colleagues have posted either a comment, discussion or thread but it is displaying errors around the email recipients. I have enrolled myself an instructor in a test course and enrolled the test.create user as a participant.  The email I added in the notification is our orgs training email used in the production site.  Before I completely do a deep dive would the email/notification function not work in the sandbox and I would perhaps be better creating a test course in the live?

Does anyone know of a way to see which courses, or specifically training material within a course, that an instructor or admin marked complete for a learner?I have a learner that I’m doing an audit on and I’d like to see what they’ve completed vs. whats been marked complete for them.I’ve tried getting this information from a Custom Report, the Reports tab of the course, and the Audit Trail with no luck.Any ideas are appreciated, thanks! 

I posted an idea for the course player here, but am looking for a solution in the meantime.We’re looking for a way to allow learners to fast forward only up to the last point they've viewed in a video. This would let them rewind during their first viewing to review any sections they may not have fully understood, but prevent them from skipping ahead through the entire video.Once they’ve watched the full video, they should be able to navigate freely, especially for review purposes after completing the video or course.This isn’t supported by Docebo’s new course player, but we've seen it’s possible in Flowsparks authoring tools. We’ve also heard it’s not possible in Articulate.Questions to the community1) Any suggestions on how to implement this functionality?2)

Hello! I am looking for some advice on HTML training material. Docebo is marking the lesson as complete as soon as a user enters, We don’t want to have the lesson marked as complete UNTIL the user clicks on the link.  Is there a way to do this? I am not having any luck finding anything in the settings. Thanks for any assistance! Elizabeth  

We have a great techincal team of training ops specialists but we’d like to invest in getting them some development on creating/updating recipes.   Can anyone recommend learning resources that will help them grow and develop in this area?

Hi all, I have a very specific ask from my director for reporting on a course and I’m trying to figure out how to deliver it.We have a certification course where we need to see how many users at a property (we are a hotel brand) have completed it. The goal is 3+, but I also need to show which have just 2 people, and which only 1. We are trying to demonstrate ROI for our training. I can of course run a completion report for the course and get a full list of users who have completed the certification. But the only way I’ve found to get more detail than that is to manually sort in Excel and color the cells and then sort by color, which takes forever. I’m going to have to produce this data monthly so I need something more automated. Do I need to figure out some Excel magic formula for this task, or is there some way in Docebo of doing this? I’m not a programmer and wouldn’t know how to, for example, dig into the API browser and write up something to parse the data the way I need

We set up notifications to go out on a schedule and they don’t work consistently.  Docebo Support cannot locate the problem.  Does anyone else have this issue and how did you solve it?