Product Q&A

Hello,We rolled out the annual compliance training for our employees and I have the transcript report set up for myself. How can I create a report with the managers so they can view their team progress without having to go to MY TEAMS and click on them individually to look at their progress? 

In the branches dashboard, it shows the number of courses that are overdue by branch; in this example a single person has a single overdue course apparently: Is there a way to locate this course assignment and figure out which one it is?  There are thousands of courses assignments to this branch, and it’s likely that ONE of them erroneously had a due date applied, which might now be hassling that 1 customer with notifications that they’re overdue.  I can drill down to the sub-branch that the overdue is on, which gets me down to hundreds of course assignments instead of thousands, but there’s no report that calls out due dates; only assignment dates and completion dates.  How can I find this one “hanging chad” and fix it?  

What is the best way to manage duplicate courses? Is there a way to merge two courses and still maintain the sessions/events/enrollments/completions?

Greetings,When setting up an assignment type training material. In both the Instructions and Description there is an option to “Insert File” and “Insert Image.”  What is the difference? Both seem to only allow images. I would like to insert a pdf in the Assignment type training material. Please advise...

Hi All,I would like to know how to enter assignment grades for a virtual class wherein learners complete a post-course vendor-associated certification exam. All feedback appreciated Thanks!

Central Repository > Upload File: What is the file size limit (if any)?

Is there a way to increase the font size of subtitles in eLearning courses?

Hello,I tried to create a power user profile and attributed it "Log in as this user" functionality, but I did not find this option.Is it possible?

I am a new superadmin of our training site.I'd like to identify the user who uploaded a course.What's the easiest way to find that information? I was also wondering why it isn't one of the columns in the Course Management area? Or why it isn't in any of the reports? Or am I looking at the wrong places?Thanks!

Hi. I’m hoping for some help with training materials. First, I disabled the internal Next button. Customers were getting confused since the button is visible throughout the course. Most think it’s a button to get to the next slide. If there is a way to have the button appear when the course ends, I’m all ears.I see the option for autoplay in course properties. I can also enable it at the course level for a SCORM file. However, I cannot enable it at the course level for our survey or test, which are housed in CLOR. I have three total training materials and I would like them to follow each other automatically so the learner doesn’t have to hunt for the next step. There must be a way to do this.All suggestions are appreciated. 

Does anyone know if when importing users via the CSV option, can Docebo auto-generate passwords during that process? Or is this option only available when resetting individual passwords?

Hi all,We run a number of ILT sessions around technology and I’ve just began to notice that when an notification is sent from Docebo with the [calendar_attachment] it states Who: Unknown Organiser* in the calendar event that is sent.Is there a way I can amend this to state us?I’d love to get it to be an actual invite to the user but I’m aware we need to Docebo Connect for that and we just aren’t quite there yet regarding the business case. Any help would be greatly appreciated.    

Hello, I had to change several course names, but if the learner has already taken the course, he cannot issue the certificate with the new course name.How can I fix this without the learners having to do it all over again?Has anyone experienced this problem?

I’d like to lookup links for courses through the API but cannot find any easy way to do this. What options are possible?More specifically right now I’d like to find the course evaluation links for a course. But any input regarding links through the API would be helpful

Yellow and black font-family was successfully modified, but red over-rules font-weight settings.See above for reference. I can successfully edit the font-family for both “.title.ng-star-inserted” and “.subtitle.ng-star-inserted” but all attempts to edit the font-weight are being ignored. Red is the “dynamic” CSS class and green shows my CSS edits, you can see my “font-weight: 300;” is being ignored. The class in red (_ngcontent-wrv-c73) is apparently “over-ruling” the font-weight determination, however, it changes every time the page refreshes, specifically the middle 3 values (e.g. it will change from _ngcontent-wrv-c73 to _ngcontent-ilw-c73).Do I need to use a different class selector? Or is there a way to target classes that are dynamic? 

In accessing an existing user’s profile, I sometimes see a little red dot in the upper right corner of the branch’s folder icon. Can anyone tell me what that means? 

I’m making some label updates in the Localization tool and we need to change a specific label across the whole system.  I am also tracking all the changes made on spreadsheet and making note of the module and where in the system the change is happening.But I cannot seem to find what the the “getmoreuser” module changes.  I’m totally missing it when I search for it, anyone happen to know what that module is used for?Screenshot of localization tool filtered for the module 

Hi there!New Docebo user here--I was trying to add assets to a new channel, and the plus button didn’t give me an option to add content, only add a new channel. screenshot of ‘Add’ in Asset section of channelI took the Channels course in Docebo U, and tried exploring other settings but couldn’t find a solution--can you point me in the right direction? or is this a glitch?Thanks,Kennedy

So we have ILT courses that are tied to continuing education and the number of hours the user attended the course. I see where we can put in the CPE’s for a course but it appears it is an all or nothing sort of proposition. Has anyone figured a way to calculate the CPE’s based on the attendance of the user? 

If we were to add another asset to a learning plan (journey in our case) and a user has completed that learning plan, would their status change to in progress since we added the new asset or would it stay completed?

Hello All,Hoping someone has a best practice to share for how you use certifications.The issue we are running into is only the user can view and print the certificate.We’d like to print and keep a copy on file for Human Recourses.  If I go to reports and pull up a user and hit print on the certificate it just prints the description.We need it to capture the users name with it at least. The actual certificate would be great.Any ideas appreciated.

Hi all,Another question about localization😀We’re planning to add Spanish captions to our English videos, but I’m wondering what to do about localizing the tests and surveys. I don’t suppose anyone has found a way to make the language of these items selectable?

Hi All, Wondering if anyone has been able to work out if/how you can get the calendar widget to show more than 2 events within the 1 day when looking at a monthly view? When I look at a calendar with more than 2 it has a plus button to see more, however would be interested if there is a way to make this show more (up to say 7)? Example below: ExampleThanks in advance!

Does anyone know how to report on how many users have shared a badge through the LMS? (i.e. to LinkedIn or Facebook?) I can see who has been allocated a badge, but it would be great to know if people are sharing them. Thanks!

I’m looking for information on whether your organization is aware of the OpenSSL 3.0 vulnerabilities disclosed earlier this month, summarized in CVE-2022-3602 and CVE-2022-3786.  If so, have you investigated whether any of your internal systems are vulnerable and have you mitigated those vulnerabilities if they exist?Thank you!