Product Q&A

I am working with a small team of power users in an environment where the business owns content publishing and enablement and assgins power users to make it happen. When I create a course I can share it with my team via categories. When I create a group or learning plan how do I share it with my team? 

Hello! We have a course that has 78 sessions and it would be super awesome if users could filter these sessions to see certain keywords. When we click on filters nothing shows up. Any ideas? Thanks!  

Our organization has virtual meetings to teach students about materials prior to coming for in-person training. During these meetings, our instructors launch polls in Teams. Prior to developing our LMS, we created teams meetings and the instructors would access them prior to the course to populate their polls.Is the meeting ID and information the same for all events in a session? Could I create an event in the session prior to the actual course so they could set up the content prior to the session? Or will they need to utilize the Instructor log-in time before the course to execute this?Additionally, is there a way to forcibly mute and shut off student cameras for these sessions prior to them joining the course?

Hello! I have created a list of AI channels, based from skills. All courses are in catalogs. I want users to see a select list of channels on their home page, but this isn’t working. All rules of visibility set correctly. Can someone please help?

When are we going to have to change to the new course player? As there are still issues with it. We’re holding out as long as possible. I don’t want to have to change/remove icons that don’t align with our brand. Playlist functionality may be working(ish) now learning plans aren’t. See:Learning Plans in New Course Player | Community (docebo.com)New Course Player header layout options issues | Community (docebo.com)

Hi  is it possible to run a report or use the Course Management screen to check if there are (accidentally) courses created without any training material ? Stephen

If you invite someone to view content in a channel such as a an asset or playlist, and they delete the email or for any other reason do not get the email, you cannot re-send the invite or uninvite the person and re-invite them. I tried to open a ticket as a bug and was asked instead to submit an idea that you can invite someone to view a course or asset or playlist multiple times. 

Hi.Here’s my scenario;A company pays us for a bunch of licences for a course (say 50). The company then wants send an internal email email / invitiation / link to staff so they can enrol directly into the course. The user self-registers, and gets access to the course. Once the licences are consumed (all 50 of them), person 51 cannot access the course until more licences are paid for. In this scenario, no power user is managing licences assignment. Is this possible? I’ve spent ages looking at subscriptions and have asked Docebo who say “no”, but I think it’s a thing that people will want to commonly do. Has anyone cracked it? Many thanks Alan. 

Is there a way to make the column titled “Title” in the Course Repository either adjustable or just wider? We can’t see the full title as the titles must be long since there aren’t other identifying fields to use.

We are in the process of creating our branded mobile app and are experiencing an error when we upload our IOS app package to Apple Developer. The error is related to the bundle identifier. We have a unique bundle id in our Apple account, but each time we attempt the build for IOS, we receive an error message indicating that we need to verify our bundle id and the id in the error message is not the id we have in our Apple account; it is from Docebo.Any insight that can shared about uploading IOS builds is appreciated.

Hello- does anyone know if there is a way for a super admin to populate the requirements for extrernal training?  I would like to set this up for my business- but right now its all blank and seems more like a “choose your own adventure” rather than… “these are the external trainings required and needing documentation”- also with deadlines

Hi,We have a learning plan that consists of three courses, and we would like to send reminders to users who haven't completed the courses yet. The notification should be sent only once, after a predetermined amount of time, say, two weeks after the users have enrolled in the learning plan. We considered using the "Digest: learner has yet to complete the course" notification, but it doesn't offer an option to send it only once. On the other hand, the regular "learner has yet to complete the course" notification sends three separate emails to the user for each course, which is not what we want.Has anyone faced a similar issue before? Thanks!! 

We had a random email sent out from our LMS to every staff member. Is there a way on docebo LMS to trace who and why that email was sent out?

HiIs there a way in the system to track and see the certificate IDs, either through reports or via the API? I understand that certificates can be downloaded individually and you can see the ID there, but it's not practical to do so for multiple users. Thanks

Does anyone have suggestions on how to make accessing forums easier for instructors? In my use case, I have a rather large learning program with multiple instructors. During the program, learners are asked to respond to a discussion question that they log in the forums widget on the course they are in. Feedback from my instructors have been that navigating to forums can be “too many clicks” and I agree with them. If there are suggestions on how to optimize that workflow for my instructions, that would be extremely helpful! 

We are in the UAT phase of our Docebo platform, and we were playing around with badges and points. I awarded some badges to select users and then removed the badges. The badge had a 50 point value and thus awarded 50 coins to each user. However, when the badge was unassigned, it did not remove the coins. How do I remove the coins from a users profile? 

Hello, The follow button isn’t showing on channels, can someone please help with any suggestions?

Hello!I am building my organization’s onboarding. Does anyone have any best practices for how to include a link to another website as a training materials? I currently have it as HTML to open in a new window but it’s not ideal for the user.  

Hi EveryoneI would like to activate the Learning Impact App.  However, when I select Add New Apps and search for Learning Impact there are no results.  Also when I have browsed each of the tabs Learning Impact is not listed.Any ideas?

Hi folks. I keep getting ‘Ajax error’ notifications whenever I try to run a report via Course>Reports>Training Material Statistics. I’ve already submitted a ticket, currently waiting on some resolution. But in the meantime, does anyone have a workaround?I’m guessing no, I don’t think there’s anywhere else you can get this info, but a PowerUser is asking for some guidance here & I’m not really sure what else i can do but ask.Regards,Nate

Hi There, I’m curious if it is possible to set up my ideal calendar invitation scenario for optional ILT course enrollment.  It is as follows:User selects and enrolls in ILT session/event they would like to take Enrollment email is received Google calendar invitation for ILT is automatically added to their gcal with status=accepted LMS Admin can see gcal invite and all accepted users and course information in one invitation (appears as if set up from calendar application)  Gcal Invite contains course description and link to Docebo where zoom link can be joined, if virtual. If User rejects gcal invite at any point, they are unenrolled in the course Next user at the top of the waitlist is enrolled in the course (begin step 1 for them)How can this be achieved in Docebo?  Thanks for your help and advice!-Galen

Hi! I have set up the file repository for some courses to allow staff to upload documents or link URLS to contribute to the topic. Is there a report I can run to see what is in a file repository for courses? Ideally who or at least when it was uploaded or linked? I didn’t see that as an option in the export courses data but maybe I missed it. Thank you.

We have just started our renew certification cycle and finding a lot of our colleagues are completing the learning and when they have finished they are then reclicking on renew certification that then resets the learning back to the original renewal date.   There is a pop up box but the wording isn’t clear it asks do you want to proceed, and people are thinking yes I want to renew and so they are clicking on renew which then resets the learning back to the original renewal date. How can we stop this from happening? 

I am having trouble with figuring out how or what to set someone's enrolment status as in order to enable them to enrol on a new session/event.They were absent from a session/event which has been marked as absent by the instructor - however without disenrolling them I am struggling to be able to see what status I need to choose for them to be able to go ahead and select a new date from the course?I need them to remain on the previous session as absent really so we are able to report on absentees.Does anyone have any ideas on how I might go about this?TIA

Hello everyone, I'm wondering if there's a way to embed dynamic components in courses that adjust based on the user accessing the course. As a software company, we're keen on allowing students to launch their personalized virtual machines from within the course to access our software. While we've figured out how to create the component, we're now investigating how to retrieve the user ID using Docebo's API. Any advice on accomplishing this and where to place the component within the course structure would be much appreciated!