Product Q&A

When I am in the Power User menu, looking at the courses that a specific PU has access to, only some show up, seemingly whether they created them or not; it seems arbitrary & unpredictable. So I cannot always remove their access to a course that I have archived. Is there not a way to hide a course from a Power User, even if they created it? I was asked to ‘delete’ courses for a PU, but of course I don’t want to do that. I’m happy archiving them. but if the PU can still see them, it doesn’t do a lot of good. There should be a way to remove visibility of any course for a Power User. Am I missing something? Anyone know how to approach this? Thanks!

I’ve created a course calendar with the course widget, showing all of our training opportunities. Is there a way to color code it? So far all of the courses are purple.Thanks!

Hi! I may have missed this, but is there a way to make training material non-mandatory for course completion? Once the user completes the SCORM file, there are some additional PDFs that users can download if they want, but they don’t have to. However, the course isn’t marked as complete until they download the materials. I am having to deal with lots of users who have finished the course, but can’t figure out why it’s not complete. Is there a way around this? Thanks! 

Hello & thanks for your help~ I have a course with 4 training materials, all are required but can be done in any order. A user completed 1 training material outside of the LMS and I, as the super admin, want to mark this 1 training material complete for this one user. Can I do that? If so, how do I do that? Thank you.

Hi,How to avoid sending email notifications to the enrolled learners when updating a course or a session?Every setting I change in the session, enrolled learners receive an email alert. And same at the course level.Please help!Thank you

Currently there is only the option to export the ILT attendance register in PDF.Is there currently a way, or will there be the option in future, to export in .xml/.csv?  

I see we can integrate with OneTrust, are there plans to expand the options for other 3rd party platforms? 

I noticed recently that when I try to search for a Branch in User Management with the “search all branches” option, it is no longer returning results as it should.  I did some testing yesterday and it will only find a match if I drill down to the parent level where the branch exists.  I double-checked that the “show users in sub-branches” option is checked, so it’s not that.This has worked fine in the past, it seems to only recently stopped working for me.  I first noticed it in the past week or two. Anyone else having this same issue?  

Is there a way to turn off course completion entirely? We have some courses that are accessed for the resources over and over. They never actually “complete” the course. It’s more of a document repository. Is this possible? 

I have 34 courses, many of which have >10k enrollees, and I need the courses to be ‘reset’ annually so that users can receive a new record of completion (archive & re-enroll). This needs to happen as soon as possible after Jan 1 each year. In prior years, I have using the archiving functionality to achieve this. However, as my enrollees grow (and will continue to grow), archiving is becoming unsustainable. For one, to archive that many enrollees take a very long time (sometimes up to 4 hours) and I can only process one at a time. This results in an unacceptably long down time for our users (34 courses * 4 hours/course = 136 hours to get through them all). Also, since I cannot batch archive >10k enrollees, I need to creatively use filters to find groups to archive at a time, which takes even longer. Does anyone have a solution to this? I am hesitant to use the Certifications functionality because I do not want users to be able to renew themselves, but perhaps that is my best b

My coworker and I are trying to archive/unenroll our 2025 Learning Plans, and while we were excited about the new Archive feature, we did notice a limitation. It looks like we can only bulk archive/unenroll active employees. Has anyone else run into this?For anyone working for Docebo, are there plans to change this? With the current setup, we will still have to go through course-by-course to archive the inactive users. I know some people will keep inactive users enrolled in courses since you can exclude them from reporting, but we usually clean things up so we can get a clearer picture of how things are being utilized. 

Hi, I am looking for a report that gives me ILT course duration, session hours and most importantly Event duration, not at user level but Course and session level. 

I’m currently working knowledge check for our colleagues and I'm using the Docebo Content Creator to build the module.I need to set a mandatory 80% passing mark for this assessment, but I am unable to locate the Project Settings or Scoring menu within the content creator edit interface. (also if it can show in the report)Is there any way to set the score in content creator? as I want to use their build-in translation function. Thank you.

For the past few hours, I have been searching this community page for a solution, comments, or recommendations pertaining to the completion of the vILT session.I assume you are aware that the vILT session will be marked as finished as soon as participants join, but this should not be the case. Our instructors verify each participant's hours spent and update the enrollment status in Docebo based on our TEAMS report at the end of each session. This results in an extra step, and our instructors feel uneasy conducting sessions via LMS.At the moment, Docebo offers the options to "event as attended when learners join the session" and "access the recordings" for attendance; however, it has no control over preventing irregular users from completing.I tried manual, evaluation, attendance-based, and training material session completion methods, but none of them worked for our training requirements.How do you manage your virtual ILT session completions?  Appreciate your inputs. 

I know that Docebo doesn’t offer a monthly active users report. So I’m open to any ideas of how you have somewhat accomplished this on your own?

Is it possible to create four separate learning plans on one page, with the first plan available immediately and the remaining three locked until each prerequisite plan is completed? Each learning plan includes 3–8 courses. Is there a trigger or automated notification within the learning plan settings that would allow this type of sequential unlocking?  Thank you in advance! 

Currently trying to find where in Advanced Settings I can disable the AI tagging feature. We have a taxonomy we use across the organization to tag. Also wondering how I can add the list into Docebo? Any help is appreciated! 

Has anyone experienced something similar?As part of onboarding, it was mentioned that Learning Evaluation would be available under Training Materials (as shown in the picture below). However, after reviewing our current setup, it doesn’t appear to be there.I’m wondering if this is something that needs to be activated separately, added manually, or if it’s located somewhere else in the system. Has anyone had to take additional steps to get this feature to show up?Any insight on how you were able to access it would be greatly appreciated!  

I am building content, and the little “reverse” arrow is missing.  Where is it located?

How do I add an instructor to evaluate a test? How does the instructor know that they are to evaluate a test? How would an instructor evaluate the test?

Has anyone found a way to export an inclusive detailed inventory of the Central Repository materials?

We really like the Task List widget and enjoy having it on the home page. However, it looks out of place because it can’t dynamically change. It looks great at full length, but awful at short. Is there a way to force it to always have all the space? Or make the page look better in our mockups?Looks good to usLooks not as good 

Hi everyoneThanks for all the great contributions to the community. We are in the process of structuring content for a week long event for staff.  Course queryWhat is the best way of approaching the structure of this with the following requirements?It will run over 5 days. There will be sessions throughout each day on a range of themes that people can attend.All sessions onlineAll sessions will have a presenter (so ILT)None of it is mandatory.Staff should be able to see the whole range (catalogue) of what is available and enrol and disenrol on individual sessions of interestStaff should be able to pick and choose and receive confirmation in their digital calendars (we use Teams and set links to calendars already- this is in place)Resources (“training material”) should be assigned specific to each eventI thought:1 course5 sessions (one for each day)Specific events in timeslots on each day However, this might not be the correct approach. Catalogue queryWe have a lot of content already in

Hi everyone, As mentioned in the title, I noticed that there is a preview limit from the admin side in Docebo Creator. I am currently testing this in Chat mode under the AI Coaching Scenario screen. The preview appears to follow the number of attempts configured under Settings for the lesson.Once the limit is reached, it displays the message: “Attempt limit reached.” Even after updating the number of attempts and making changes to the scenario description, the preview attempts do not reset.From an admin perspective, I would expect unrestricted preview access to properly test the lesson multiple times and ensure everything functions as intended before publishing.Has anyone experienced the same issue, or is there something I may have overlooked in the configuration? Thank you in advance for your insights.

When you load a learning asset into a channel, it displays XX months under the person’s name who loaded the asset.  Does anyone know if there is a way to remove the load data information of the actual asset or from all assests in the channels?Thanks for any insights on this!