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We are trying to retrieve the branch for all of our users and we are not seeing a more efficient way of doing it.  /manage/v1/user does not return a branch ID for the users.  /manage/v1/user/{user_id} does, but then we would need to call that for each user to get the branch ID, which doesn’t seem too efficient.Does any one have ideas or encountered any similar issue and have a more efficient solution? I know there is this Idea out there, in case anyone else has run into this issue, we can vote it up.  

Ciao a tutti,mi piacerebbe sapere se anche qualcuno di voi ha affrontato/sta affrontando questi due temi per noi molto caldi:Mobile app (Go Learn o branded app): come la usano i vostri utenti? Come l’avete promossa/presentata? Quali sono i punti di forza? Quali le aree di miglioramento? Avete dei consigli in generale da dare a chi la vuole usare? VILT: come ottimizzare la configurazione/creazione quando i volumi sono alti? Come usate sessioni ed eventi? Usate un corso master con un’impostazione già configurata che poi duplicate o optate per altri automatismi (es. creazione tramite API?) Grazie in anticipo a chi vorrà condividere best practice!A prestoIrene e il team e-learning di 24ore Business SchoolMiglior risposta selezionata per la domanda # 1Per la domanda # 2 di seguito la risposta di @Angela Lombardo 

I noticed there’s a “manually” option when it comes to the “Learner has yet to complete” notification. But, I can’t find any information on how to manually send out the notification. 

Hello all, I’ve got a set of four “Jeopardy” games built in Captivate that are specifically for fun/knowledge checking.  We just moved to Docebo from Captivate Prime.  In Prime, I was able to publish these packages without selecting any kind of reporting (No specific SCORM or xAPI configs, just the published .zip file).  It all worked just fine there, the users were able to play the game whenever they wanted and it would always start from the beginning.Docebo won’t accept those same .zip files unless I turn on some kind of reporting, and have been using SCORM 1.2.  The games work fine...except if the user ‘passes’, it becomes marked as complete and they can no longer play.  In Captivate, there is no way to -not- send a completion flag if the person passes, and once Docebo considers it complete, the SCORM file will not start from the beginning, it just lands on the end page.Any thoughts on how to allow someone to retake these games, even if they pass? I’ve tried publishing as SCORM 1.2,

We have power users who are set with permissions to ‘View Users’ and ‘View Reports’ in their assigned profiles, with specific groups assigned to them under their assigned resources. I noticed, however, that (although the ‘Branches’ field is selected as a View Option for the report), no data populates in the Branches field when the reports shared with these power users are previewed/exported by the power users. The data in the field DOES populate for me as a Superadmin when I preview/export these reports though. I am guessing it has to do with either the report settings or power user permissions, but I cannot figure out what needs to change in order for these users to see the 'Branches' data for the groups that are assigned to them as power users on their reports.Has anyone else experienced this with their power users? If so, do you have any suggestions? I have sent a support ticket, but also wanted to reach out to the Community.Thanks!

Hi everyone!I would like to give a power user account the ability to view all surveys in multiple courses. The problem is that I can only assign the existing users as resources. Is there, as with the courses and learning plans, a way to assign all existing and future created users?

When building an automatic Group, we need a way to eliminate a termed employee from being added to the automatic group.  The options when you pick “Term Date” do not allow for “blanks” to be an option.  It only allows us to pick a date based on the following:On Is after Is before Is in the rangeThere should be an additional option called “if blank” so that when an employee is termed, they would have a date in that field and thus would not be blank.  Therefore, their name should not be added to the Automatic Group being added.  Otherwise, programmers would need to eliminate anyone that has a term date in their programming code.   

Evening,There was a thread that started to answer a question, and it actually helps me to understand how to handle “severe” structural changes for a SCORM course when I should consider hiding and showing training material related to a course.@lrnlab described a model where he hides the older training material and adds a brand new training material to the system - thus preserving the older completion data...this is neat and will definitely serve its purpose to help us manage learning objects moving forward.BUT I am curious - we were thinking of leveraging a learning plan that we slowly add courses to it so that we trickle a curriculum. Admittedly, the content is actually not ready for the courses as of yet, the roadmap for said courses is in good shape (pretty much)….so in theory we can lock up course shells until it is available.That said - has anyone slowly added courses to Learning Plans overtime? What was the implication to the Learning Plan? Did it change back to in process when a

Does anyone know if there is a video size maximum for users uploading to discover, coach and share?I can only find information on size limits for training materials which is 800mb for videos. 

Hello community! Back with another question about Deeplinks. I was able to set up a handful successfully, but I’m running into issues and I’m stumped. The course I’d like for them to have access to:has self-enrollments enabledis visible in the course catalog& the account I’m using is assigned to the catalog ...but for some reason, I still get the 404 error when I use the deeplink I created using the same format as the others that worked fine (this is link btw: https://portal.sondermind.com/sondermind_university?deeplink=/learn/course/internal/view/elearning/52/military-veteran-baseline-education) Is there any other condition I’m missing that would force a 404 error? The tech I spoke to mentioned that because the link is supposed to redirect from portal.sondermind.com sign-on page because our users are using an enrollment link attached to a platform with SAML. Any insight appreciated! Happy weekend

I’m attempting to create a link at the top of the page that will link down the page to a course catalog at the bottom of the page. Instead the link goes back to the homepage. I can’t quite figure out why this is and I can only assume its some kind of code in Docebo that’s causing the issue. Does anyone know why the code here wouldn’t work?<a href="#cataland"><img src="https://d36spl5w3z9i0o.cloudfront.net/files/g/e/genesyssandbox_docebosaas_com/userfiles/562892/PDS/catalog_leap.png" alt="Click here to go to the catalog" width="5792" height="468" /></a><!--Other Content Here--><div id="cataland"><img src="https://d36spl5w3z9i0o.cloudfront.net/files/g/e/genesyssandbox_docebosaas_com/userfiles/562892/PDS/catalog_land.png" alt="Partner Digital Catalog" width="5792" height="468" /></div>The code appears to work in other editors.

Hi all,I was wondering how you collect and share feedback received in course surveys. We would like to setup a system that collects and delivers feedback to instructors automatically, but I have no idea if this is possible. Currently we go to [Course Management] - [Reports] - [Training Material Statistics], export the results of each survey manually, and then send the results to our instructors. It would be great if it was possible to do this automatically once a certain number of responses are received.

Hello everyone, I am organising one of the pages I am working on by using CSS. The problem comes since the footer stands in the middle of the page after doing some changes. It is actually quite weird because it is behind the calendar widget but on top of a catalog widget. I have tried to use the code that you can find below but the footer remains still there:/*Code to put the footer at the bottom of the page*/#doc-page-32 div.doc-layout-common-footer {  position: fixed;  bottom: -500}Has anyone had a similar problem? You can see a pic below:Thank you all in advance for your help. 

I want to use the Query Builder API to get to augment what I get from reports. Specifically to add the filter values to a few of the reports I am using. To use Query Builder I need data structures so I can code the SQL to get the data fields I need. To that end, I am looking for documentation on using Query Builder and/or data map for the tables/views that I need to query. 

Hi, I’m wondering if there is a way to create an onboarding dashboard for new managers, but once they complete the initial courses, they are moved to a new dashboard. I want to guide them on what courses need to be done first, but it seems they’re never really sure with all the options!

Is there anyway to make it so the platform will display possibly the course name instead of the URL in the Browser Tab?Here’s an example of what our tabs looks like when you have a Docebo LMS tab open from any perspective (SuperAdmin, Power User, User, External User): I obfuscated details for obvious reasons. Here is the what a tab SHOULD look like imo:The tab has the name of the page you are on. I would expect the platform to do something similar with like Course name. Thoughts, tips or tricks, anyone?

Hi everyone,A few weeks ago, it seems like the last push activated some things on our end and the My Team “view” changed its style over to the newer tiles look.What used to look like this:Now looks like this:This is causing a problem because we have delivered instructions with the older approach and we will need to apply some CSS to remove the Remove from team option with the set of tools.Is there a way to turn it back to the other look????Any help or advice would be appreciated.

The “My courses and learning plans” page in user accounts show both learning plans and individual courses that the user is enrolled in. Some of the individual courses are part of a learning plan and they appear both as an individual course and in the learning plan. Some of our participants in one learning plan have cognitive disabilities that make it confusing for them to see courses in two places. Is it possible to hide courses from the “My courses and learning plan page” if they’re already part of a learning plan? This way, users only see the learning plan and navigate to individual courses from there.

The PU in question has all of the necessary permissions: They also have the relevant branch and course assigned to them. They are an instructor in the session. When trying to enroll users into the course from here it redirects to a 403. Is this a bug? The chat agents have been thoroughly unsuccessful in identifying the issue.

I’m hoping the hivemind can help me out here…We have been having moderate success using Observation Checklists as part of leader onboarding, but I’ve run into a situation that I can’t find a solution to. Our checklist is set up for employee to complete, but then it needs to be approved by their manager. I have a manager who is no longer with the company, thus is inactive in the system. This has left the observation checklist for the employee in limbo as the checklists do not move to their new manager.Any solutions for this?

I need to add verbiage above the username and password to say ‘All Internal Employees, please click the SAML SSO button to login to your training. All external users to Panasonic please enter your username and password. ’… Or something link that.  I can’t find any language or guide to show where to put this to add this type of text. Thanks

Good Monday morning, Hivemind …I have a group that wants to offer training to an external organization “with thousands” of potential users. This tenant in our extended enterprise uses SSO for its learners, and the thought of managing this many users is daunting for them (understandably). They don’t need to track any of the participation or course completion information.I know that I can create a limited number of accounts and provide the username/passwords to the organization. I understand that the course shell shows the “resume” or “start again” buttons, as does the SCORM file. I understand that Docebo doesn’t really have the concept of a “multiple users” account.Does anyone know how to stop SCORM from doing any tracking? I’d love to present the course again and again as if it had never been viewed. Thanks for any ideas …KM

I’m at a new company and migrating their LMS.  Almost all our courses begin as “open a new window” buttons for historical reasons.  There are thousands of these courses.  Can we straight-up not use any of these in the mobile app? They open the popups in the default iPhone browser (chrome in my case), not within the Docebo app (we paid for branded mobile but I assume go.learn is the same code)

Hello!I support a large group of volunteers which has high annual turnover (about half). We consider each year of volunteers as a cohort.  We have a couple of different required courses - one course is required only every 4 years and two courses are required annually for all members. Volunteers who leave do sometimes come back to the organization within the 4 years, so they would not be required to retake the training until they hit that 4 year mark. They would be required to retake the other trainings.When a volunteer leaves the organization, we deactivate their account.My questions:If I unenroll people from any of the courses, is a record of the course completion maintained? If I do not unenroll people from the courses, but just deactivate their accounts, are notifications sent to deactivated users (we have a notification that reminds people to complete these courses - I do not want to send notifications to people no longer associated with us)? The problem I have with this is that th