Product Q&A

Hi! We are trying to create a dashboard that shows the course progress of users in specific courses. I know I can create a report that shows that and add that to the dashboard but is there a quick visual I can use to make the dashboard a bit more useful. I would love to have the listed course and below that the progress of each user. Thanks!

Hi, coming with another question :) So our company has 3 levels of hierarchy: Area Manager (AM) = Power UserGeneral Manager (GM) = Power UserStore Employees = UserIs there any automated way to have anyone in the manager position to be assigned as a power user, without it being specified in the CSV file? I’ve seen that you can add the level for users to your CSV file, but that would have to be manual work for us. 

We plan to automatically upload our CSV file on a daily basis for our company, but we understand there is some manual work we plan to do on some users. Ex. we will manually assign our few Area Managers as Power Users and their Profile. But with reuploading the CSV file daily, would that impact those changes we made manually or reset them? Whether there's any part in the CSV file that changes for that Area Manager (ex. email, position ID,etc) or even if there are no changes and it just doesnt have the “Level” field to power user, would it remove their power user status we manually added?

What exactly does “relative” mean in terms of course reporting from the My Team area? Is there a specified variance or does it depend on a range, like a 3 day lookbsack may have +/- 2 but a 30 day span may have +/- 7? It doesn’t mention that setting in the Manager User Guide nor Reports for Managers articles. Did I miss one?

Good morning all,  I have been having a play with notifications and I was wondering if there is any way that you can change the formatting so the United Kingdom text isn’t in capitals?Within Classroom Locations it is in lower case and upper case respectively.  

Is Harmony able to pull information from courses imported from Docebo Content? I have test several different questions with Harmony and even asked where it got the information from since it wasn’t including a link to a course and it said it was just general knowledge because there were no courses on it. There are in fact courses on everything I tested with the search. We have also given it plenty of time to get setup as it is working as intended with all of our in-house created courses. 

Hi All,I’m facing a specific use case and would appreciate insights from the community.We manage numerous courses linked to multiple learning plans. Occasionally, these courses are revised, and certain users are required to retake them.The challenge is that we only want to archive and re-enroll selected users—not all users who were previously enrolled—since many are no longer required to complete the course.Currently, the only workaround we’ve identified is to archive and unenroll all users, then enroll only those who need to retake the course. This approach preserves historical records in the archive while allowing targeted re-enrollment.However, Docebo does not currently support archiving and unenrolling courses associated with learning plans. Unassigning the course from all learning plans, performing the archive and unenroll, and then reassigning the course to the learning plans would be extremely burdensome for the team.Is there a better alternative to achieve this? Any suggestions

We created a new home page for our users….we did this by duplicating the home page of another subdivision of our company. the problem we are having is that now when we change the URL to our URL the page gets wonky (see pic below) does anyone know why this would happen?  

Hello! I am working on structuring Docebo for our restaurant company that has 2 hierarchies. We have an AM and GM, we want them to both be managers for their teams and we have them established as theMain Branch = AM area Subbranch = Store locations/GMs. We have an issue with our ADP report for the CVS upload, it does not have the GM/AM connection, only has info on if someone is or isn't a manager (yes/no). We want to figure out how to create that connection, for when a trainee is uploaded, they can be directly assigned to the GM and AM.I thought about using the Location code that is part of the Store subbranch and is a column in the ADP report. Because AM’s are Power users, so I thought assigning a resource such as its corresponding AM main branch and the GM/Store subbranches to the AM poweruser, would help create that manager connection. I believe I may be wrong, does any one have any ideas? ex.Parent Branch = VA AMSubbranch = Alexandria store (branch code = 40G) Employee Info:Locatio

Looking to track instructor led class that last up to 3 days.  No ability in the Session screen to set time of course

I am successfully connected to and pulling users from the GET /manage/v1/user endpoint, however, I want to make use of the optional "filters" input to limit the results to only Power Users or Super Admins. This means I have to filter on the "level" attribute of the user. Can anyone explain the syntax for this sort of filter? The API explorer gives the following description on the field: serialize object containing list of filters and their options. I have tried a few options, the only one I have gotten results for (no Internal Server Error), but still the filter does not seem to be applied is this:[{"level" : {"criteria" : "not_equal", "value" : "user" }}]I cannot get the syntax correct and keep getting Internal Server Errors otherwise. Any help or examples would be great!

Hello, A birdie told me javascript is now officially supported by docebo, whereas before it was at-your-own-risk.Can anyone confirm, and is there a KB on it? I can’t find it.

There is a mandatory description field that is required to be populated for each course. However, this field is unable to be reported on.Is it possible to report on this field as we are using it to store some important course information.

I’m confused about the File Repository widget, under training materials on courses.  This article about the feature:https://help.docebo.com/hc/en-us/articles/360020127779-Managing-the-File-repository-area-widgetexplicitly says the widget is not paginated:  But when I implement it on a course and add more than 3 files to the file repository, I see this: It is obviously paginated, and with only 3 files per page?  Is there a way I can get this to behave as advertised in the article about how it is supposed to work, so that my learners will not have to page through files 3 at a time?

Hi everyone,We have recently switched on the function for the system to manage our SSL certificates as we had issues uploading our custom certificate. Does anyone know how long the certificate lasts when it’s managed by the platform as I'd like to be aware when it’s due to automatically renew.Thank you 

Howdy - our Docebo instance is using branches to separate our customers. I am not finding a way to add a course for visibility by a specific branch only. Saw a group filter option, but no branch assignment on the course creation page. Thanks! Jason

When choosing to display a catalog in calendar mode, is it possible to set the ‘Agenda’ view as the default? Are there any CSS solutions that could help achieve this?

My team and I are experiencing an issue with the newly updated UX pages in Docebo. As shown below, the icons that are supposed to appear within the square boxes are no longer visible. We’re seeing this issue on the newly updated user experience pages.On our calendar, the square boxes are visible, but the icons—such as the arrows and the “...” (more options) icon—are missing. We’re also seeing this issue on our course player page.The “More Information” button—which includes the unenrollment option—is not visible. This has caused problems for users, as the button is only accessible if they know to hover over the exact spot where it should appear. Has anyone else experienced this issue?We’ve tested it thoroughly on our end by removing all custom CSS and changing the branding colors in the “Configure Your Brand” section. Since we’ve tried nearly everything, we’re confident this isn’t caused by anything on our side. Thank you!

We operate multiple domains under our extended enterprise.  We have some courses that would be of interest to users across domains.  The enrollment link in a course always mirrors the domain of whoever created it.  If people were enrolled, we could send an e-mail from the course and the Course_Link shortcode would adapt to their domain, but is there an easy way to get a cross domain enrollment link?

Has anyone been able to find a way for a Session Enrollment Link to work, after the date of the event?I have a weird use case and have not found a way. 

I’d like to check if there’s a way for admins to upload attendance sheets directly to an ILT course in Docebo for their references. This would help in case of audits need to check the signatures, so the team could easily search for a specific session, download the attendance record, and share it when needed. Can the uploaded documents (like attendance sheets) can be made visible only to Power Users and Admins, since I understand that assignments and survey in training materials are typically visible to learners as well.

Is there a way to change the learning catalog to load automatically when scrolling down on the page?

Hello! I’m testing observational checklists in Docebo. In my test case, the checklist located in a course and is completed by the user’s manager. I can see the completed checklist on the manager’s account, but I can’t for the life of me find where to view it as a user. It’s not in the course nor is it on the My Checklist page. What am I missing?

We have some users that we want to limit their access to only certain courses. For example, John’s account should only ever be able to access Course A.  I’m aware of how to restrict courses to particular users using groups, but is there way to say this group should only have access to this course and no other course? Because I’m only looking to limit a small group of users to a small group of courses, I don’t want to go the exclusionary route (all groups can access all courses minus John’s group); I’d rather proactively allow one group to only access the small number of courses (John’s group can only access these courses). 

This has been raised before and closed with no action. The ability to set a due date relative to the enrolment date is essential for ensuring compliance and meeting audit requirements across many businesses.Using a soft deadline is not effective, as it applies a fixed date that does not accommodate learners who enrol after that date. This limitation makes it unsuitable for ongoing or staggered enrolments.In our case, we must meet SOC2 auditing standards, which require us to demonstrate a specific "completed by" date for each learner. This date must accurately reflect whether a learner is overdue, making enrolment-based due dates a critical feature.  Having worked across multiple Learning Management Systems (LMS), I’ve found this to be a basic and expected feature. It allows for flexibility and accuracy in tracking learner progress, especially in environments with rolling enrolments.This could be a deal breaker for us