Ask questions and get answers about Docebo products.
Recently active
To get our users to click on the arrow to reveal their join webinar button we decided to add a banner with instructions to do so. The problem is that the image doesn’t stay within the course description box or even stretch to the end of the box to line up with the arrow we’re pointing to when the browser window size is changed.I’ve been trying to find a code or setting to fix it but I can’t seem to find anything. Is there any way I can fix it?As always, I appreciate the assistance!
Hello Community. So I have to renew my SSL certificate for my custom domain for the first time. I am not very technical so this process is not entirely clear to me so I came to the experts for help. Do I understand the steps correctly:Download the cert files for the renewed certificate Under Advanced Settings, under HTTPS, click to Remove Certificate I then reupload the new cert filesI am assuming the system will be down the minute I remove the certificate. As such I plan to do it off peak hours. Does anyone have a more formal procedure for this type of system maintenance?Thanks!
For those that tuned in to the August Release webinar, you knew these were coming! If you missed it, we have the recording ready and waiting for you. If you’ve ever attended one of our monthly webinars, you know we take your feedback seriously. We conduct a quick 2-minute survey following every webinar to understand your likes and dislikes. One consistent point of feedback we continue to hear is that you’d like us to spend more time on Q&A. Moving forward, we plan to share Q&A posts like these following every webinar to make sure we can answer every question. Your questions in this month’s webinar all revolved around three main areas - Ideas prioritization, sharing badges on LinkedIn, and observation checklists on mobile. Ideas Prioritization Some of you have asked the question about how we prioritize ideas at Docebo. I'm glad you asked! This is an area of hyper focus for Docebo and we have some exciting announcements that will be shared at Docebo Inspire! Be sure to tune in
We have a strong need to have managers/ or power users self enroll a user/learner from the MY Team page into a specific session of a ILT course. We know the user/learner can self enroll into a session but can we get a manager/power user to do this? In power user permissions, in the drop lists, it distinctly says sessions not just courses. Maybe it’s the language that confuses me? Since is says ILT Sessions. Thank you in advance for any information on this.
We have setup a number of custom email notifications, all in English (US). It recently came to my attention that some of our learners who have set their profile language to one other than English are receiving the notification emails but translated to their native language. I did some digging around and am seeing that some notifications automatically send a different email, provided by Docebo, based on their language. An example of this is the “User has been created (confirmed registration)” notification. If you create one of these notifications you’ll see that Docebo provides the email subject/body for all 36 languages, and there is no way to disable specific languages for this notification without disabling the languages completely via the Localization settings. But that also disables the UI translations, which we’d like to keep. Notice that this is for all languages, but we only want the English version sent as it contains specific instructions.Is the only workaround for this to cop
Is there a way to pull a learning plan report that shows a list of courses within each learning plan?
I have noticed some new report fields in the “New reports” statistics section% Of Course Consumed From The Launcher Time Of The Session Spent By The User From The LauncherI cannot find any details of what these are actually measuring and what is “the Launcher”? CheersGary
So here’s a tidbit for anyone adding the Activities Stream widget to a custom page. While the documentation in the KB states: “This widget shows the user’s new enrollments into courses, and assets, Q&As and comments that have been published in the platform.”It actually does not include any comments made to assets or via the course comments or forum widgets. I filed it as an issue with Support but apparently it’s the documentation that’s wrong. We would love to have this widget show all activity including any comments on assets/courses. There’s a suggestion in the Ideas Portal LMS-I-3004 if anyone else would find this change helpful.
Within our organisation Poweruser isn't powerful enough and SuperAdmin is almost too powerful for our day to day operational tasksI voted for the idea asking for and profile between poweruser and superadmin but keen to understand if others feel the same.Ideally we would like SuperAdmins set at branch level so that each branch could be “autonomous”Any thoughts ?
Has anyone had issues with the Zoom Integration when scheduling past Nov. 7th?We just figured out that when we schedule a session though Zoom it works fine, unless the session is scheduled past the next scheduled Daylight Savings Time. I’ve spoke to support and they indicated it was on Zooms side, but Zoom is saying opposite. I am stuck in the middle with no solution. All our sessions (after Nov. 7th) are correct in Docebo, but in our Zoom Account everything shifts by one hour. I have a video I can share, but the Community file restrictions won’t upload here. Thanks for any help you can provide if you have run into this issue!
Is there any way to send announcements to certain groups without having to schedule a notification? For example, if office hours are unexpectedly cancelled or rescheduled with a group within Docebo we will need a way to reach out to that specific group with that information. Any advice on how this is handled is appreciated!
Hi all! We have a fairly small user base (~130 members), and I’m just starting to look into the My Team feature. I do like the team dashboard, but, does anyone know if there’s a way to build and run reports on just a team? Our team leaders would each have about 30 members, and it would be great we could build some automatic reports for them to review. When I create a new report, I don’t see any “team” option. We also have some users who belong to two departments and would report to two different supervisors. This seems to break my relationship. Here’s what I’m trying:Bob → HR supervisor → direct manager → direct manager → direct manager/“CEO John”Bob → UX supervisor → direct manager → direct manager → direct manager/“CEO John” What I really want, is for “CEO John” to be able to drill down through all the different teams of teams. But with my structure, he can go through the teams, but he can’t view the Supervisors’ teams (he never see’s “Bob”). I hope this makes sense! I’m wondering if
Once a learner is in a Course in a Learning Plan the File Repository widget is not longer visible. Is it possible to link directly to content in the File Repository?If not, what are some best practices to get learners to the content in the File Repository?
Hey Community - Our instance of Docebo is an extended enterprise that exists on our parent company’s Docebo. We operate two completely different sites, however. Their’s is called “The Hub” and ours “Intelisys University” Right now, when users enroll in one of OUR certifications (learning plans), they are receiving the “New Course Enrollment” email but it’s branded with The Hub instead of Intelisys University. Is there a place that we can either make our courses only send confirmation emails with our branding, or if not, where can we turn these confirmation emails off completely
When some of our learners move to a new office they have a new email/account identity and we have to merge their account to keep their past history. I’ve noticed today that their additional fields and group membership (manual) are not being merged. Is this something that others have noticed too or am I missing a step?Joanna
Hey all! I’m coming to you for help! Recently (just over 3 weeks ago) our Teams Integration quit working. I submitted a Ticket, but after three weeks I haven’t gotten any answers from Support. And in the last few days this has caused quite an issue for us (so much we have had to cancel training). I need a solution so asking for anyone who has experienced to help me figure out what else I need to troubleshoot! (See attached screenshots for an idea of the messages the system gives us when trying to set up a new vILT session/event). In the past, we have had certificate errors (they have expired), but we check and that isn’t the case. Our Secret Keys and other account numbers are matching, what else can we check? What am I missing!? It’s also worth noting our Zoom Integration has had issues in the past, but it is up and running just fine (well expect for a Daylight savings issue but that’s a post for another day )Thanks for any advice or help you may provide!
Has anyone set up the ability for the user to login with their Google and/or LinkedIn credentials? I have some questions. I can clearly see the benefit to users. Are there any cons? What about when the user’s email in Docebo doesn’t correspond to their Google or LinkedIn account, and they try to log in, what happens? I am having issues trying to test this in my sandbox, so I don’t really know what the user experience is like. I tried setting this up for LinkedIn and am getting an error about the redirect url being invalid. When I asked Support for assistance, I was told I had to go through my CSM and professional services for any SSO setup (which I will do) but I thought one could set up the Google/LinkedIn without assistance or extra services from Docebo. Has anyone been able to set it up on their own? While I’d like users to be able to have this convenience, I definitely don’t want to pay extra for it. Is there anything else I should be aware of?Thanks for any and all input.-Cindy
Good Day,Is there a way to update/change an additional field? We have an additional field of employee status, but the employee status may change as the user progresses through trainings. Is there a way for us to utilize the additional fields this way? Or is there a known way or hack that anyone uses that will do the same thing? Thank you so much in advance!
Hello, I have a group that gets populated via enrollment rule. The group has certain guidelines for example users must be part of a specific branch, and an additional field must be populated with “New Hire”. And it works great. However, I need to add a branch but only to new users.If I update the group to include more branches, will the existing users in that branch also get put in that group? I’m trying to figure out if docebo is retro active and checks every user in the branch for this criteria. We do not want existing users. New users only.
I have been tasked with running a report that allows the firm to see at a glance what courses (both ILT and eLearning) we have in a catalog without a user having to log in and physically look.I have been told this is not possible. Has anyone found a way to do this at all?Note: we can’t just use categories, as some courses fall into more than one and you can only assign a course to one category. Thanks... Neil
Hi, Docebo Community - I’m reaching out to see if any others have experienced issues with course enrollment links breaking/changing when sent via email or added to a Word document. One of our instructors sent an email with enrollment links for three different courses (set to allow anyone who clicks the link access to auto enroll). I verified with her that the links were the correct links, however, the links all broke/changed when the email arrived to the recipients so they got an error message when trying to access the course. She then tried to create a Word document with the proper enrollment links included and sent to me for review, but the links broke again in transit.I’m at a loss for why this might be happening, so thought I’d reach out here for any advice! Correct link:Correct enrollment link before sending Word document Broken link:Broken link upon receiving Word document via email as an attachmentThanks, Caitlin
