Product Q&A

Is there any way to turn this notification off for one specific group/branch?  

Hi Docebo Friends, Has anyone else has issues with Notifications malfunctioning?  Here are the two recurring issues we’ve been dealing with and haven’t gotten a resolution yet.  Upload/Notification Communication IssueRecurring issues a few weeks apart. A learner uploaded a document to Learner Assignments, her manager got a notification, when she went to approve it the upload was nowhere to be found.  Issue with our customer today: she had two notifications sent to her email that said someone uploaded (two different times) and there was only one upload to be found.   Certificate Expiration Notification misfiring to a different user as well as our CEO Our notifications are set up to notify a specific user of their certificate’s expiration timeline. The notification does not go to managers, just to that user and our general inbox for our LMS inquiries. I have tickets our on these but wanted to get a temp read if anyone has experienced this issue before is currently noticing issues with No

Is there a way to display a catalogue in the calendar view and to show filters? I am trying to find a way to show all ILT sessions in a calendar view, and then allow the training teams who provided them to filter based on their team so they can see their workload.When adding ‘Additional Fields’ to our courses it normally shows them as a filter in a catalogue, but no filters are shown in the calendar view. Is there a way to force the filters to display? Or an alternative workaround that anyone can think of?

I have a course that helps people determine what status their certificates are in by the use of an interactive Q&A created in storyline and uploaded in TinCan, and then tells them what they should do to resolve it. Ideally this course would not save any status, and start completely fresh each time the user comes to it. (Kind of the opposite of any other course!)Does anyone have any ideas how I can achieve this? The saved status is confusing my users.

Is there a report or can the Course to User custom report options be updated to allow for the displaying of zero enrollment courses.  I know that you can look at the course meta data on individual courses in the reports tab but this is not helpful.  If a filter could be added to usage statistics to allow for ‘zero enrollments’ that would be great  

My organization is considering implementing the External Training App on our platform. We are interested in hearing from others about their use case for adding External Training completions to the LMS.If you use the external training app or are planning to use it, can you please share your use case and answer the following questions.How does your company benefit from having external training for employees stored in one system? Do you use any connectors to grab your employee's external training performed on an online platform, like LinkedIn, SkillSoft, Coursera, etc. Do you incentivize employees to report their external training? Was there anything you wished you knew about the App before implementing?

I’m currently trying to get my head around skill sets and visibility. We’ve set up the skill sets so that certain users can add the skills. We are currently doing a trial with certain departments to see how they use the system. The all skills skill set is unpublished.Some of the skills are not published to sets however super admins can see them and add them to a course if they want to. Some skills are not published in a skill set and as it turns out the AI can add them to a course. If the skill set is not available to a user then they can still see the skills if they are associated with a course or an asset. So my question is, how do you limit visibility to only the skills in published skill sets and how do you find out if there is a skill not published in a skill set what it is? Currently I have an API that tells me if a skill is not in a skill set and I then have to search for that skill in the skills managment system to see what it’s asociated with. Very long and tedious process, fo

Hi All, I’ve read through different Community and Knowledge Base articles and we can’t find a clear answer on this question;Daily Notification to all learners showing Overdue courses Our Learners are employees who need to undertake Code of Conduct, Bullying Harassment etc as part of onboarding These are built into a specific Learning Plan for Mandatory Training We are 7 months into Docebo and have some notifications that work and others that don’t. Understand there is a roadmap solution in future, but hoping the interface is simply to use and has some actual smarts about it.Also - after applying all the Google (gmail) workaround with Mailbox update, are Gmail users in your platform still not recieving Forgot Password emails etc?

Has anyone found a good solution for capturing statistics for visits to pages on their LMS?  I know Google Analytics has some info, but from what I’ve seen on our end with it, it does not capture any sort of information about users… just number of visits (total and by unique users). What we’d love to be able to see is WHO is visiting those pages, but I don’t know that there is a way to capture that type of information.

We have just launched our first Gamified learning - badges for courses, points, then badges for learning plans. One thing we are lacking is any way to display the fact that someone earned a badge while they are in the course.From what I understand the only way they know they have earned something is if they go and look at their badge info in their profile. The only way I can think of to do this is to add a final html content piece into a course. The module would essentially be a congratulations page with their badge info that they have to do to complete the course. Our gamification means that they earn a pice of a jeep for each course completed, at the end of the learning plan they have earned all the pieces to then earn the whole car. Does anyone have any ideas of another way to do this?

Once you have created a playlist, in the “edit playlist” screen, where does the “add content” button pick assets from?I’m trying this and it doesn’t pick up any content in the results. The playlist is published in a private channel, but the results do not even include other content within the same channel (which is not already on the playlist). Neither it shows public content, which is visible to anyone in the platform. 

Does anyone know if there is a way to allow users to view training material without enrolling? I have a public catalog on the login screen, but when you click on the course it requires enrollment which then prompts the user to register. I want people to be able to view these courses without registering... 

As s a new LMS administrator at a SaaS company, I'm seeking advice from experienced admins. We recently updated a Learning Plan with new courses covering software features and content gaps. Consequently, previously completed learners are now shown as "In Progress."What's the best practice in this situation? Should we grant credit for the new content to those who completed the original plan?Your insights would be greatly appreciated.

My company is looking to bulk assign group resources to our power users. We have hundreds of groups and each user is a part of one of those groups. If they’re a power user, they have visibility and access over their respective group. To make this possible, each power user need to be assigned their group as a group resource.  Is there a way to bulk upload and assign the group resources? 

Hello,If a user previously completed a course, and earned a certification (with expiry) as a result, but they have now been unenrolled from the course and are not required to renew the certificate, is there a way to update this in the platform so that they’re not prompted to renew?

We are still fairly new and hadn’t yet implemented the Skills functionality. We were ready to try it, but are running into issues as it doesn’t function in the way we were led to believe and wanted to be able to leverage.Use case goal: A manager (poweruser) thinks “I really want Jane Doe to improve her skills related to all things warehouse. I wonder what courses she should take?” What we thought: We thought we could have a button on a page for “Search for courses based on Role or Skill” and have it link to a channel we had setup a channel based on the Warehouse skillset. The manager could then view all the courses associated with that skillset.The problem: The manager (poweruser) can only see the skills associated with them, so if skills in the Warehouse skill set aren’t assigned to them, they won’t see any courses in the “Warehouse” channel.Possible workarounds that come to mind for me:Assign all skills to managers so they will see all courses on the channels. Enable skill management

I’d like to know which users have opted to follow a given channel on our platform. From asking the helpdesk, they have said that there is not a built-in way to generate a list of followers of a channel, but I’m wondering if any of you have found a work-around to get at this information. For example, I don’t know much about API, but is there a way to use an API call or set of calls to get this information?

Hi there We are in a heavily compliance driven industry, which requires a number of qualifications to be taken at regular intervals (recertified) with external companies.As we are compliance driven, we need to have the completion date of the certificate as the expiry, not the date the certificate was uploaded. This is because:Staff are required to join the organisation with at least 3 months left on this qualification (can be anything from 3 months - 3 years depending on certificate required) Certifications are from a registered training organisaiton, so they take 1-4 weeks after completion for the staff member to receive a copy of them We were hoping to use the “External training” app for this as it allows staff to enter the actual date for completion, however our staff do not have access to a computer or tablet (most of them don’t even have one at home), which means they cannot access the “external training” option.We have tested trying to access from the web browser, however as you

A learner posted questions to a course but the assigned instructors never received an email notification from the LMS. I reviewed existing notifications and the “New Question to Expert” notification is active and applies to this course. I don’t see a specific notification for this use case but maybe I’m missing something? 

Is there a way to save a default list of audit trail filters?

I’m not sure if this can be done, but I’m hoping some people may have some experience with this. I’m setting up some ILT sessions. I created a widget with a button that will take the user to the session page and allow them to pick a session and enroll. The problem is, we have limited seats in our class and I want just the managers to enroll their people. When I restricted the enrollment and logged into the manager account, I click on MY Team and clicked enroll user to course. When I selected the correct ILT course, it enrolled them into the course but it didn’t allow me to enroll inn a specific session date. Is there a way a manager can enroll in the course and pick the specific session for their people?

Hi All~ Just wanted to make sure I am understanding what happens when I unpublish a badge correctly.If I unpublish a badge, staff that have already earned it and it’s points, will keep the badge and the points and can see them in the gamification area.If the badge is unpublished, users who have not earned that badge prior to it being unpublished, would they be able to see it in the badges not yet awarded section?Use Case: We are running a leaderboad for 1 quarter where staff can earn badges assigned manually. Once the leaderboard expires, we will not be manually awarding these badges anymore. My goal is once I unpublish a badge - those that have not earned them can’t see that they exist and won’t fall under the not awarded yet section. Thank you!

Hello, We currently have our settings for people to self-register (our platform has free content on it for people to access) and they then get sent an email, which they click on to complete their registration. We are considering adding in the setting where no confirmation email is sent.Questions:If someone then registers, do they then just automatically get into the LMS? Are there any risks to doing this? The registration has several additional fields so we do ask for more than just name and email. Not sure if it opens us to security risks of some sort.If we gave someone a direct link to a course and they are not registered, currently they get sent to the main LMS page. Is there a way that they would register and go straight to that course?Thanks so much for your help!Amanda 

Recently the URL links in several courses stopped working and we’re receiving this error message. It’s not a iframe issue since the course material was written with the HTML editor, and not iframe. I added the domains to the list just in case, but that didn’t resolve the issue. Any suggestions for how to troubleshoot so users can be directed to external sites?  

Hello Wise Community,I’m curious if there is any way to make time zones in notifications in their local zone or change verbiage to say EST. I tried with the Localization Tool, but no luck. The GMT -4 is confusing our users. Thank you!