Product Q&A

Does anyone know why the user management screen often changes the # of users it displays on one page? More then one person on my team have brought it up and I have seen it happen, but don’t know why it changes. From 15 to 18. It is odd and unpredictable.

I know this has been discussed in the past and I thought it was discussed as being in the pipeline. Is there a way to exclude users fitting certain parameters or even individual users from Groups? Ideally, this would be automated inclusions and exclusions, but am I imagining this? Or is it a reality?

The new course page layout shows the instructor's emails after someone has completed a course. Is there a way to hide the instructor's email from displaying on the course page? Maybe CSS can be applied? We use a shared inbox and do not want customers emailing the instructors.    

Hi Folks, Is there anyway to get an overview of Chanel Assets “ Playlists” I can see them in our list, but strange that they do not offer this as a filter type. I also see in custom reports there no report to pull out all playlists. Anyone figured this out? Thanks in advance 

Is there a way to run a report or create a custom report that would allow us to see past due compliance courses for individuals?The scenario in which we would need this is if an external auditor asked for a list of people who have not completed their compliance and the names of the past due courses for each person.  

Good afternoon!Is there a way to track the failure of courses? If someone attends the course but doesn't pass, is there any way this can be tracked and reported on? We can evaluate them, but it doesn't seem to mark them as failed anywhere on their record.  Thank you!

I scheduled a report to be sent to a distribution list (group) in Outlook with about 150 members. Unfortunately, it doesn’t seem to be working. I’m wondering if it should be working and if it’s not (bug) or if it’s not possible. Does anyone have any suggestions for sharing reports with a large number of users?

We have what I think is a unique issue regarding Learning Plans and validity periods, and we’re stumped. We have a learning plan with 19 required courses. The 12th course is an ILT, courses 13-18 are SCORM files that contain quizzes, and course 19 is an assessment where they’re required to upload exercise materials. The issue is in using the validity dates as due dates. In our old system, courses 13-18 (SCORM quizzes) were released only once the ILT had been attended, and they had 2 weeks to complete them. Once they completed their quizzes, they had 30 days to complete their exercise. We’re struggling to replicate this in Docebo, because when a leaner is enrolled in the learning plan, they’re enrolled in all the courses at the same time. We’ve found that that’s “starting the clock” on all of our validity periods as soon as their enrolled, rather than when the prerequisite course in the Learning Plan is complete. Because of this, learners are getting alerts saying their exercise is due

We have an ILT with multiple sessions per month, and a max capacity of 10. Because of that, we often have users join our waitlist. A few days before the ILT, we confirm the registration list. Once we confirm the registration, should we unenroll the waitlisted users who didn’t make the cut? Or do we just leave them?I’m curious to hear how others handle this issue. 

When a Superadmin/PowerUser/User is advised that their course/asset is outdated.  There is no way of clearing this other than updating the links etc. to clear the outdated status. This is frustrating when the asset is new and is not outdated. Could be user error marking it as outdated?More so for courses, where you can’t identify what part of the course they believe is outdated?Especially when the course is current, not outdated.  Is it one item in the course the user believes it out of date?  To remove this status you would need to refresh the links to all the training material?Is there  not a way that the owner can clear this without having to go through the whole course?I know that it is only the owner of the course/asset that sees it marked as outdated but they are still asking the question who, why and how do we clear it?  

Hi thereOur Docebo (LMS) accounts are uploaded via a bulk job everyday from our HR System (iTrent)Query we have - when someone is on long-term sick or on maternity leave, how can we track/note this on the person’s LMS account? We then need to ensure that notifications that are set-up to remind the staff of training are stopped. The same notification also goes to their Manager so this would also need stopped. Any advice/guidance anyone can share on this matter would be much appreciated as we are rather stuck at how to get past this issue.  Thank you in advance. Andrew :)

Many of the courses on my platform fall into multiple topics.  But I have relate each course to to only one.  Frustrating that won’t be found in all the related course topics unless the keywords line up.  Any ideas? 

New Notification process:  We had separate notifications for basic certifications, 3rd party and specialty certification notifications.  With the launch of the new menu, ALL expired certifications are getting the exact same email with different subject lines! We can no longer identify the renewal processes separately. What is the possibility phase 2 update would allow separating expiration notifications?? On a lighter note, we do like the ability to assign managers, PU, to the notification but still must create separate notifications vs one notice for both the manager and the user. 

I have a learner that has completed all but one piece of a course (which contains a few scorm files). She has completed all items in the syllabus, but one is not registering completion. She has tried clicking all the buttons (as have I logged inas her) and I see the conpletion screen (says Congratulations and has the Complete and close button which has always worked in the past, both in this system and our previous one. My question is, how will the course be affected if I manually mark completion? Is there anything else I or she can try? I want it to be complete accurately, but I don’t mind manually updating it. My concern is how the completion looks in the system and on her syllabus.Feel free to tell me I am overthinking this lol just want good records!

Hello all! I am trying to upload via CSV some Sessions, however, whenever I upload I get a red “Discontinued” in the “Status” box? I did some User CSV uploads this morning and that worked fine? 

We are just setting up our plat form and have linked stripe for our e-commerce.  The platform only allows you to put in a VAT inclusive price.  Does anyone know how to make the email confirmation into a VAT invoice?  I cant see anywhere to do this in Docebo so am assuming it would be in stripe, but I just cant see it.

Connect Calendar invites are working for ‘normal’ ILTs.There are no errors showing in the Connect portalWe have created some Learning Plans and enrolled users onto the Plans. And have set up notifications to inform them of such - Users go into the courses within the plans to pick the session they want to attend - all good so far, but then the Calendar invite does not send? Is it because it is part of a Learning Plan?Or because of the notification? Can anyone help me understand what I need to do to fix?

I want to switch these two items. Does anyone know if that is possible? 

Hi Docebo Community,I’m trying to better understand how the AI-driven skill suggestion works in relation to job positions within the platform.For example, when entering the job position “Payroll Analyst”, the system suggests some skills that seem quite irrelevant, such as “Food Counter Management”. This kind of mismatch raises questions about how the AI determines which skills to suggest for a given role.All skills set are available to everyone   All custom skills Connected with AI based channel Job Position = Payroll ExecutiveJob Position = Payroll Executive  Could anyone with knowledge of the underlying AI logic or recommendation engine explain: How does the AI associate skills with job positions? What data sources or algorithms are used to generate these suggestions? Is there a way to customize or improve the relevance of skill suggestions for specific job titles? I’d appreciate insights from anyone familiar with the AI suggestion mechanism behind this feature.Thanks in advance

My Power User permissions work fine, but each night the profiles are detached from the UsersThe title and structure and permissions remain, but I have to reassign to users each morning. What am I doing wrong?

Hi!Does anyone know if there is a way to copy/duplicate catalogs? Thanks,Joni

I am having an issue where one Power Users (P1) is unable to impersonate another power user (P2). Power user 1 has been assigned all users (this includes P2) and has been given the permission to “Impersonate the assigned users.” Anything I’m missing?

We have a power user profile that we use to purchase courses on behalf of other users when they are using a PO. (Long story short, we use a coupon to enroll them).This power user profile has been assigned a branch and all descendants of this branch as a resource because, we want all of the users in this branch (regardless of when the profile was added, and who created it) to be visible to the power when purchasing a course for a user. Well we ran into an issue where the power user could not purchase a course for any users who were recently created in that branch (they got an error message saying the user didn’t exist). I thought a Branch was a dynamic resource, so if it was assigned to a power user, they would be able to see all profiles that are added to that branch.  Am I incorrect in this thought process? Or has there been a change to how the Branch resource works?

Hello everyone,We used subscriptions within Docebo where we assign licenses to groups of users and they get access to a number of catalogs.  I am trying to pull a report of a group of users to show their progress to stakeholders - but in the report I can only see those users who have enrolled into a course.  I want to see users who have a status of “Subscribed”. Is this possible? Am I overlooking something?Thanks in advance! 

Hello Wise Community,We recently selected Training Orchestra to help us manage scheduling for our growing hybrid offerings. However, we’ve encountered an integration challenge: Training Orchestra does not support Zoom, and we currently use the Zoom V3 integration.I’m wondering if anyone here who also uses Zoom V3 has found a workaround that allows Training Orchestra to function successfully in your environment?Appreciate any insights or experiences you can share—thank you!Warmly,Cat