Product Q&A

Hi! We are wanting to revamp our public catalog course pages by adding videos to the page to highlight what the courses are about. Has anyone had any luck with this before? These videos would need to be accessible to anyone viewing the public catalog course page without logging into the lms.

Hi All,We have been recluctant to introduce the new course player, because our users don’t like change. Now that the use of it is ineviteble, we are doing testing and I am finding the waiting list for ILT course sessions to be confusing to look at from the enrolled course screen. It seems to simply tell you that you are on a waiting list, but not say what session you are on the waiting list for. Does anyone have any customizations or insights into how they make this work for their users?

Does anyone have a workaround for marking a course complete even if a user fails the test within the course?We have an assessment where learners intentionally only get one attempt so we can analyze which questions they get wrong and look for trends to inform our training for next year. However, I can’t for the life of me figure out how to get the course to mark complete even if they fail the test. I tried adding an HTML page or Slide Converter PDF page after the test and making that the End Object Marker, but that only works if sequential navigation is off and learners don’t click to open that slide first. I don’t think they will, but still wanted to see if there’s another way to get the course to mark complete?I know in the future we could build the test in a Scorm 2004 and try to pull the data that way, but we don’t have the time for that with this current project.I find it ridiculous that Docebo doesn’t have a feature for this, I don’t want the course to sit ‘In Progress” on a learn

We have what we think might be a unique situation with the RSVP recipe of the Outlook Connector.  The connector is actually doing exactly what it should do but the way Outlook seems to be working might be causing it to not pick up when someone accepts an invite.Context:We have a partner program that requires the person trying to be certified to undergo a live, virtual session with an assessor to test their skills and knowledge.  We schedule these in our LMS and send them invites via the Outlook Connector.  These partners are often working as contractors for other organizations that cannot afford the full time headcount to hire someone directly.  This means that the partner has two email addresses:  one for their permanent company and one for the company they are contracting with.  We typically don’t know where these people are working so we are usually unaware of the second email address.The user enrolls in the training using their permanent email address as that’s who they work for an

Is there no option to mark participant no shows as “not attended” rather than unenrolling them? Most LMS systems I’ve used keep this data and it is valuable for historical look backs.

Good day Community,Somewhat of a spin-off from this post - my organization is looking to roll out a new learning pathway, and we’re trying to estimate usage while being conscientious of the amount of licenses we’re allowed.  Understanding that Docebo counts an “active” user as someone who is activated in the platform and has accessed at least one course or training material, do any of you know whether enrolling someone into a learning plan acts as the equivalent of that? Would a learner accessing the learning plan (but not necessarily touching the courses or course content within it) account for one of those “active” user instances?Many thanks for any insight you might be able to provide.

Is there any way to configure the course player individually on a course to:Automatically collapse the syllabus Expand view to maximize screen realestateI am embedding product walkthroughs as an HTML iframe and having both these actions makes the experience much better. 

Is it possible to have a generalized calendar on a homepage of all ILT courses vs just enrolled courses?

We’re excited about the new course player and want to ensure our learners have a great user experience. I have two questions:We’ve noticed that background images we previously uploaded for each course are no longer displayed in the new course player. For the header image, the repository is empty and we see that there are options to upload a system-wide or extended enterprise header image, as well as individual course images. Is there an option to use either the background images or the thumbnails for this?This would save us significant time and effort.  

Hello! Question in title. (For Docebo Learn) This is specifically relating to the blue ring chart that shows active users in the current usage period, and deactivating a user who has last interacted with content within the usage period (30 days). How about deleting? Thank you in advance!

I have someone that completed a course as a learner and now needs access to the same course as an instructor. Is there a way to do that while preserving their completion data as a learner?

One of my colleagues has created a survey using the Docebo tools and would like to know how to create a report to download the results.  I haven’t yet explored this area and wondered if anyone else has any experience in this and could point us to the appropriate information/articles/help topics.Thanks so much for your help!Sean

Hello!We have purchased the Content Marketplace premium plan. Is it possible to make this library of 65k+ courses searchable by our end users who are using our Docebo platform from Content Classic? We would like them to be able to search whatever course they like and take it as a “library” offering. Everything I’m seeing talks about how superadmins access it, but I want it for our end users as a searchable library of courses.I’ve been looking into this and have had a surprisingly tough time with it.I see that there’s a catalog labeled “Docebo Content Classic” - I gave access to the Root branch but I can’t seem to add it to a catalog widget on a page.Thank you for help in advance!

Hi Everyone, We received a report of users who were able to access a course and load it properly now being stuck with this screen when accessing the course. We have tried clearing cache/cookies, switching browsers, restarting the workstation and still have been unable to fix this error. Has anyone successfully gotten the course to fully load? We’ve submitted a ticket with Docebo but it’s looking like we may have to fully reset the course for this user and generate a report with their progress as of today to provide records of completion in the event of an audit.    Thank You!

For our onboarding program, each new hire gets a mentor to meet with them throughout their first 90 days. We are enrolling them into the learning plan so they can see the materials the new hires are accessing, but they won’t be completing it. Is there a way for them to not receive any emails and notifications, especially the ones reminding them that they have an unfinished learning plan?

Is there a way to include the Manager 2 and 3 fields in a report? I’m going through the various report types and I can’t seem to find a view that allows me to export these fields as part of a users’ data. Am I missing something very obvious?

I have an interactive video that I am trying to embed as a training material in a new course. I can insert the video through an iFrame and HTML option but the window does not resize to match the dimensions of the embedded video (800 h x 600 w). Is there an option to increase the size of the HTML training material window?   

I feel like I’m missing something simple here, but hope the community can help.We have courses that we want to prevent users from launching after their enrollment status is marked as complete. For the life of me, I can’t remember how to do this (or if it’s even possible). I know access to a course can be controlled via the validity period, but we want access to be removed once they have completed the course and not simply because a number of calendar days have passed.Any ideas?

Good Day All - Before I rush out to submit a ticket, I wanted to check if anyone else has noticed this behavior. My organization has a few courses wherein we’re utilizing a Course Resources widget. Of the 2-3 resources we’ve added in the widget, one has the file visibility set to Instructor. The ability to limit visibility of the file worked about a year ago, but today while doing some testing, I discovered that the file is visible to any enrollment level. Adding a screenshot here of the settings (albeit with pertinent file title and URL erased):Has anyone else experienced an issue with the file visibility not working as it should?Many thanks for your insight.

Does that mean that the New Course Page will be changed permanently? If So, when is this going to take place?Where can I edit -custimize colors - specially for eLearning Thank you  @erin.brisson @lrnlab @Bfarkas 

We are having a few issues where a user is enrolling on a session that is full and therefore being place on a waiting list.  As they don’t get a notification they don't realise they will be automatically enrolled when a space becomes available.  The reason this is an issue is when they do get automatically enrolled they have since forgotten about the course and can no longer attend.So my question is - is there a notification that tells people they are on standby (and they should keep a note in the diary in case a space becomes available), or is there a notification that tells them they have been enrolled on a course as a result of someone else unenrolling?

I am a Super Admin within Docebo, and I am currently working on saving each user’s completion certificates for our corporate-required courses. However, I’m having trouble locating the history of completion dates for courses that are completed on an annual basis. Specifically, I need to review completion records for courses repeated this year.I’ve already checked the course management, course reporting, and user reporting sections but haven’t found the necessary information.Could you please advise if there’s a way to access these details? Any guidance you can provide would be greatly appreciated.Thank you very much for your help!

We have users who will attend a course but still need visibility to upcoming sessions. Is there a way to assist in this visibility with our ILTs?

I have a power user who I’ve assigned all courses and learning plans but she doesn’t have Course Management on her Admin menu. Here’s her permissions: What am I missing?

We are searching for a way to display for individual users a listing of upcoming ILTs and VILTs that they have registered for.