Product Q&A

We have recently implement Docebo, but have come across an issue with the ‘renew’ button for certifications and retraining. Classroom training is booked on behalf of learners by a central admin team. However, if learners click the ‘renew’ button for the associated certification after their training has been booked, it then cancels the training booking/resets the learners status. This is causing a lot of confusion for learners and additional work for our admin team. Has anyone found a solution or workaround for this?

Hi Docebo Community,We have started rolling out Learning Plans for each Job Role in our company, so that learners can see the courses that are expected of them. We have encountered an issue where a certain number of the courses in the learning plans some learners will have completed already previously. When we migrated to Docebo, we (for valid reasons at the time) decided to create shell courses based on the entries from our previous LMS and our training scheduling system (Civica’s Carval HR for those curious). These shell courses were prefixed with the word “RETIRED: “ so that we could identify them as historic entries. We then created new courses in Docebo for courses we still wanted to use (so the catalogue was not cluttered with redundant and unused courses). The retired course and the new course were NOT linked as equivalents as this prevented certification renewals from working correctly (Learners would click on Renew, but the LMS would immediately mark their renewal attempt as c

Is there a way to run a report on how many coins users have in the platform?

Good morning or afternoon.Does anyone know off-hand if I can give Power Users the ability to create Categories in the Course Management menu? I cannot see anything about it, either on the system or when i do searches online, but I’m hoping someone could verify one way or another.Thanks!

We launched a series of Learning Plans (Bootcamp) that included 3 Linkedin Learning courses. These 3 courses are also a LIL plan that allows for a Linkedin Learning certification that a user can post to their Linkedin profile. A user launches each course from Docebo and completion is recorded in both Docebo and Linkedin Learning. However, we have a handful of employees where the completion WAS NOT recorded in Linkedin and WAS recorded in Docebo. This has caused headaches because some didnt receive their certificate from Linkedin so they could post to their profile. I cannot figure out why this would happen to some and not others. Anyone have a solution?

I have a tech ticket on this but sometimes you fine folks have a work around or have encountered this and solved on your own so I’m checking here too. (THANK YOU AT DOCEBO SUPPORT TEAM for your continued effort to resolve my issue).  On Friday I uploaded a new version of a SCORM File, I rewrote an existing SCORM File instead of uploading it as new training material (which I didn’t realize maybe I should have done instead 😕). But now any person who has already completed the course or is in progress on the course is getting a White Screen and cannot load it. However new users seem to be able to see the course without issue. We tried reseting progress but that solve only worked for one user and has not worked for any additional users.  Any ideas what’s going on? And how we can address it?  Any tips to help so this doesn’t happen to us again in the future?     

Now that Docebo has started adding the SCORM values into the calculation of the overall course score, how is everyone handling this? Inside each of our courses, we have SCORM and tests placed in different sections (folders), so each section has a series of SCORM files (2004, 3rd Edition) and then a test (created in Docebo). Therefore each course has more than one test. We have the course set to average all scores (which used to be just the test scores, but has recently changed to average ALL scores, including the default zeros that come from SCORM files). Now that the overall course score averages the additional zeros, the score is not correct. Summary of setup:multiple SCORM in one course multiple tests in one course each test is worth 100 points, shown as a percentage course > advanced settings > scores are set to “The average of all scores taken by the user in the course.”Course Example:course has 2 SCORM files and 2 tests each test has 10 questions each question is worth 10 p

Hi everyone,Our organization is scheduled to go live on Docebo on June 1. I am a Senior Technology Trainer and am learning the LMS as quickly as possible in preparation for launch.I noticed there is no enrollment status equivalent to “No Show” for learners who register for a session but do not attend, I do see completed. While I did see that attendance can be captured on the Attendance Sheet by marking a learner as not present, my question is this:Is it possible to add an enrollment status such as No Show? Without this option, the learner remains enrolled, and the session continues to appear in their Courses to Start section on the Docebo home page.  How do you handle no shows?Thank you for your guidance.

Hi there, We are experiencing an error code we haven’t seen before when we try and assign a new course to a learning plan (we use a learning plan to manage the notifications for all our courses)Has anyone seen this/how have they rectified it? Just wondering if there’s any guidance others have used to make it work again (otherwise we’ll submit a ticket to try and figure it out) - I had a look round the forum and the help guides, but couldn’t find anything! Thanks!

I am interested in using a payment installment option for a pricier course. It does not appear that Docebo has any direct integration with any of these services such as Klarna or Afterpay… however, Stripe does. Has anyone had success using one of these services integrated with Stripe and with Stripe integrated with Docebo or at least know if it is possible?

I am looking for a way for learners to see their overall score (like admins can see in the “Score” column on the enrollment tab) for a course that includes multiple tests and the score is the sum.I have a course shell that includes 3 separate tests (so that we can analyze data for three different categories of questions more easily). Each test has a numerical score (in this example, one course you have to get 3 out of 4 questions right, another you have to get 5 out of 6 questions right). They only have one attempt for each test as this is to gauge their knowledge.  In the course shell settings I have it set to calculate the final score based on the sum of all 3 tests.I tested this and am able to see the sum score on the Enrollments tab (screenshot below - I got a 4 on the first test and a 3 on the second test, so a total of 7) but cannot figure out how the learner can see their total score in the course player.Does anyone know of a way I can enable the learner to see their total score

Hello community!I have a question regarding the outlook integration with Docebo. We give learners the ability to RSVP to their outlook event invites. Sometimes if an admin has enrolled a learner, but that learner has a conflict they might RSVP “NO”. To your knowledge is there a report or notification that we can trigger to notify admin of this response?Currently it appears that its only possible by manually looking at the enrollment lists for each event. 

Good Day,I am trying to understand how video and course duration is being handled in Docebo.What I try to accomplish:We upload videos as mp4 but mainly as SCORM packages (as we use Synthesia with its player) to the Central Repository / Training Material.From there the videos end up in the Courses. The courses have a field to define the “Average time”Now, as we have a couple of thousand videos as SCORM package (and some direct video uploads) I am wondering if there is an option to:Get the video duration for uploaded videos and get the course calculation happening automatically Add the video duration to the SCORM package, as SCORM has the metadate capabilities via imsmanifest.xml and have the Course calculation done automatically. If automatic course calculation is not yet supported, but the repository can hold the information, I have no problem to create a script taking care of calculating the time if the API exposes the course average time. Any suggestions or ideas? or documentation I

Did I do something wrong in my setup, or is this expected behavior in Docebo?I enrolled staff in a new course and then used the “Send email to enrolled learners” option from the Enrollments page. I CC’d our leaders so they’d have visibility that the communication went out.What I did not expect was for Docebo to interpret “send email” as:“Send one email per learner, individually, copying the leaders every single time.”Shortly after sending, my CC’d leader came over to show me her inbox, which was receiving a separate copy of the same email for every enrolled learner. All 300 of them. Individually delivered.Is this the intended behavior for this function, or is there a setting I’m missing to prevent CC’d recipients from receiving a copy per learner instead of a single message?Within minutes, three other CC’d recipients also reached out asking me to “make it stop,” and I had to explain that, unfortunately, there was no way to interrupt it once sent—we all just had to ride it out together.

Does anyone have any suggestions on a way to back up question banks and tests/quizzes that have been built directly in Docebo? I know that tests can be exported to .gift, but how might that then be converted in to a usable backup format?

Is there a way to get a list of users with active subscriptions? The closest I found was a report on e-commerce transactions, but most of our subscription purchases do not run through Docebo’s e-commerce; they are paid via PO/invoice and we manually create the subscription transaction in Docebo. I have contacted support and they indicated there is no report to do what I want. They suggested contacting our customer success manager to potentially obtain this data through a “custom DB query reports”. However, we don’t have a CSM.

Currently, the Monthly Active User (MAU) count on the Usage Dashboard shows the total monthly active users per domain. I can’t separate this by team or group. I am looking for average MAUs/Month for the last 12 months so that I can see this as a % of total of team members within my groups who utilize the platform each month. Are there any workarounds I can explore?

Hi everyone, A questions has come up recently about whether or not it is possible to view the documents uploaded to an Assignment training material after the user’s enrollment has been archived.One of our uses in Docebo is to keep track of certifications and safety checks, some of which are physical and tie them to a course completion. For example, someone is trained on a piece of equipment, they are evaluated by a trainer, and then upload that completed document to an Assignment as the final step before being certified. Course completion then triggers a certification, certification’s time expires, rinse/repeat.The problem we are finding is that there does not seem to be an obvious way to view the actual physical document that was uploaded after enrollment is archived. So for example, if someone re-certifies, their old record is archived. We can always establish that a, archived course is assumed to be complete, but that’s not always true and if we were put into a situation where we ha

Hello Peeps, I have been asked to add a course certification to an existing course which a number of users have already completed.Will the date of certification renewal (set for 365 days) align to the date the user’s course completion date automatically?ORWill all users who have previously completed the course have the date of certification renewal set to the date the certification was added?

Hello - does anyone know of a way to automatically assign a user to license automatically?   We have several branches that have purchased unrestricted/unlimited licenses. Daily, we add new users to the licenses purchased by each branch. We would love a way to automate this. Any ideas? 

Hi Docebo Community,We’re launching our Docebo platform soon and I have a question about calendar functionality.We want learners to see ALL company-wide events in one place within Docebo, including:ILTs (in calendar) Marketing webinars  company-wide summit Is there a way to add ‘external events’ with a registration link to the learner calendar in Docebo? 

Is there a way to create a catalog using categories so that I don’t have to select course by course?

Hi,I am trying to create an onboarding dashboard for new staff. There are ILT courses with several sessions. If I use enrollment rules it will enroll user into the course not in the session. Is there an option to enroll learners into the latest available session of an ILT using enrollment rules? Thank you!

Hi, I am new to Docebo and we are in the middle of implementing Docebo.  Part of the implementation we have integration between Udemy and Docebo.  As in Udemy we have courses in various languages, we want to pull only English courses from Udemy to Docebo. Is there anyway to do this?

Hello! While conducting some archive work for learning plan enrollments, we noticed a couple of topics of concern. I was wondering if anyone would be able to assist us in the next best steps forward for dealing with, what I would call, some common use cases.  Even though it is not a requirement of course enrollment archiving, the user must be active in order to archive a learning plan enrollment. You can go right ahead and deactivate them again after the archiving is complete, so I don’t entirely understand why this is a requirement. I can’t find anything about it in the related knowledge base article either (Archiving learning plan enrollments – Docebo Help & Support). In addition, deactivated users is one of the most common use-cases for needing to archive an enrollment, so I am very confused on the reasoning behind this. I would love some new perspective or to create an Idea in the Ideas portal to get it fixed. Sometimes, I will get an error that reads, “A technical error occurr