Product Q&A

Hello,I’m just wondering if it’s possible to remove the learning type and language text under the course name please? 

Hello,I have come to discover that none of the “matching” type questions that I make in Articulate Rise courses are showing up in Docebo scorm data. Has anyone else experienced this? What did you do to fix it? 

Can I know what I was missing in the request. I have framed request as for the doceba api explorer documentation but api is failing with 400 error. could you please suggest. api: https://xxxxxxx/learn/v1/courses/402/classroom/session Request: {"name": "ADAS Calibration and Procedures","session_code": "7102","max_enroll": 40,"min_enroll": 20,"last_subscription_date": "2024-02-07","other_info": "test","evaluation_type": 0,"score_base": 0, "dates": [{"day": "2024-02-26","name": "string","time_begin": "10:00:00","time_end": "12:00:00","break_begin": "11:00:00","break_end": "11:15:00","timezone": "UTC+04:00","id_location": 4,"id_classroom": 4}]} Response:{"name": "Bad Request","message": ["[\"Missing required parameter: additional_fields\"]"],"code": 0,"status": 400}

Where can I find an instruction on how a manager can enroll a subordinate to a specific ILT session in a course?

Hi all,Is there a way to chat with all of the learners of a VILT in the MS Teams Chat prior to everyone joining the session? For example, it would be nice to say "Looking forward to seeing everyone in five minutes - please use the link below to join via lighthouse learning and remember to bring your laptop” Thank you,Steph

Hello,I created a custom report – ILT  Sessions and selected the Event Attendance (hours) option . The information available in the report is only in hours, not counting minutes and seconds. If the time spend in the event is 45 minutes, the report shows 0 hours. If the event duration is 5 hours and 45 minutes, the information available in the report is 5 hours (cut the minutes). This kink of error affected the client Dashboard. I opened a ticket ( 576886), and the Support answered was “ the expected behavior”. In my opinion it´s a system error and should be treated as such.Did any of you have the same problem? How did you solve it?

Hi all,I need to generate a CSR file so that we can renew our SSL certificate. If I understand correctly, the only way to do this is to remove the current certificate by clicking the [REMOVE CERTIFICATE] button shown below. Is this correct?Also, if I remove the certificate, will our domain still be secure? I thought I'd better check since this operation cannot be undone. 

Hi Community, Did anyone fine a way to get a report on users that are part of a subscription plan?We need a report with the below columns – User email address Account name Transaction name Transection expiration Transaction type Quantity (Licenes / Seats) Meaning – the number of Licenes / Seats that have been set when the transaction was created Assigned  (Licenes / Seats) Meaning – the number of used Licenes / Seats Best,Gali

Greetings everyone! Does anyone know how to see the logic of an automatic group in the API output?In the API - Manage  > Group > Returns Details of a group the response schema states that the respnse will include “Type of method for user assignment: 0 for manual assignment, 1 for automatic assignment rules”.In addition, it talks about a rules list and rule logic to be displayed along with details on other information I need.I have many automatic groups and they all come back with similar output.{  "data": {    "id": 13123,    "name": "MOBILECOMM PROFESSIONAL INC",    "description": "Company Code - WMM - MUSID - XXXXXXXX - Automatic Company Group",    "assign_rules": 0,    "members_count": 42  },  "version": "1.0.0",  "_links": []}The output does not show any of the assignment rules or any of the automatic logic.Scheme Details 

Is there any way to view docebo in Dark Mode?

Hi Docebo community 😊Does anyone know if it is possible to remove the highlighted area or potentially with CSS?Thanks in advance for any tips!  

Hi all. I’m pretty sure the answer is ‘no’ here but i gotta verify…Is there a way to locally change the name of a Repository item? So that you can decide its name on a specific course without affecting the name of the file in the Repository? I know you can use the language feature to change it to match a user’s language, but is there any other way of giving Power Users a bit of control over the Learning Object name in their course?

Hi!I’m trying to set up a notification to send to an instructor of an eLearning every time a user completes a course. In my test course, I added myself as the instructor. Then I set up the Learner Completed a Course Notification to send to Instructors. However, when I marked my test user as complete, the notification did not send. Any ideas on what I did wrong? Has anyone else accomplished this in a different way?Thank you!!Steph

I have been looking into a host of options for Managers for our company, and have noticed that as of right now managers using “My Team” cannot create groups, nor enroll multiple users into a course at once. This has become a sticking point for stakeholders who are looking to enroll their entire team into one or more courses/learning plans, or enroll entire groups at once. While yes, I can understand I can assign our management team to Power User and give them the ability to see all courses and control enrollment, this isn’t scalable for us. This would require a form of education to managers we aren’t looking to provide, with the focus being on the Team function. Does anyone have ideas on how we could allow Managers to enroll multiple users in their team, or to group users in such a way as to allow them to easily sort and enroll the users they are attempting to enroll? 

Hello, I would like to remove the option of “NO ANSWER” on my single answer survey question but not sure how to do that. Below is an example of what the user see compared to what i see in the back end. Thank you.  

Hi!So I know where I can turn off Managers will be allowed to set enrollment deadlines when enrolling users but I can’t figure out how to do that same for my powerusers. Is this possible? Thank you!

Hi Everyone, I couldn’t find the answer in the help articles, so figured I would reach out to the community. Does anyone know if there is a way to find Error Logs for each instance the platform has an “Internal Server Error” or “Server Error” message that pops up?These messages have been popping up a little more frequently lately and during our testing of different integrations like Zoom V3. It would be great to see if I could review logs whenever these messages pop up in our platform. We’ve been running into issues lately where users receive that message when attempting to access a vILT event. I’d love to be able to get a HAR file from employees, but our first priority is to get them into the training so they dont miss anything. Additionally, it would just be nice to see how often this happens and during what activities this occurs for. If there is an API that would provide, that would be great as well, although I didnt specifically see one. Thank You all in advance! Jason

How can we ensure that a manager can only see learner details that are a part of their ecosystem during search for users to add under ‘My Team’? Basically, my concern is - If a manger search user to add under ‘My Team’ they should not get to see user details of all users across the platform.

Our platform is aimed at members of staff at a university, however there are some instances where we might manually create accounts for students.I would like to send a bespoke welcome notification to these student emails, giving them more tailored information about courses they might be interested in.I have created a branch to put these users in and have set up a ‘user has been created (by administrator)’ notification, attached to this branch. However, when I have tested it the notification doesn’t send. I can’t work out why, any insights would be appreciated or ideas! 

 I have been researching Single Sign On (SSO) and I get an error when I try to activate SAML.Is this a feature we have to pay for?Single Sign OnSAML – OneLogin Single Sign On Configurationusers can log into their learning platforms (SNU) using credentials from active sessions of other web platforms (app.laddernow.com?)References: https://help.docebo.com/hc/en-us/articles/360020126059-Introduction-to-Docebo-for-SAML https://help.docebo.com/hc/en-us/articles/4409580866322-Docebo-for-SAML-OneLogin-Single-Sign-On-Configuration-Example https://help.docebo.com/hc/en-us/articles/360020125199-Docebo-for-SAML-Smart-Configuration https://help.docebo.com/hc/en-us/articles/360020081260-Docebo-for-SAML-Standard-Configuration When I try to activate SAML I get: 403 FORBIDDEN You don’t have permission to access this page.  

How do I set up new notifications for my learners? These are more reminders but I do not see an option to make personalized notifications. Any help is appreciated. 

Hey,Maybe someone knew how to set a default image for an asset in the Discover, Coach & Share. So that if you don't upload an image with the content, there will be an image that will automatically be uploaded with the content to the channel. But there will be an option to update the image in the future, and it will not harm the existing images on other channels.Or how to change the different colors in the thumbnail, which will be #4eb25f.I guess this is possible with the CCS code. Can someone share the code for this or another way to do it.Thank you,Inessa  

Anyone know what CSS I might use to change the virtual coach icon at all? 

Hi all you Docebo specialists.  A quick question from a Docebo starter. How can i easily import courses from a CSV & which fields are required. I know how to import users via a CSV, both via users  and the automation app. Reason is that i want to upload the recent history of courses into Docebo ( we’re starting with docebo and we want to give the users their history of courses they’ve enrolled)  

I have three user typesLegacy Student AlumniAll three user types have access to our course discussion pages but all three users have different home pages. I’d like for a “return to Home Page button” on the course discussion page to link them back to their relevant home page… is that possible?  Currently it links to the Legacy Home Page. Which is fine for Legacy Users and Alumni Users who have are part of the Legacy User group… but it doesn’t work for our Student users and Alumni users who are not part of the Legacy user group. Any ideas for a work around?